SafeTouch Security
Reviews and Complaints

Was looking for a security company.. a guy named Aaron came to the house. He had been schooled on the sales talk, but didn't know what was in their contract. They like to promote the wonderful local monitoring and the fact that it is a hardened facility... but if you read carefully they can sell your monitoring contract or the maintenance of your system to anyone they want should that be their desire and no, that's not reason for you to break the contract. So it's a lot of money up front and a 3 year contract, with SafeTouch monitoring... or maybe not. When I told Aaron we were going with another company he was completely rude telling me I chose the worst system out there... bla bla bla.. or should I say boohoo.
So, please folks... keep the contract over night, read it ... because one thing is for sure... SafeTouch is mostly concerned about themselves.

If a collector's mouth is moving he/she is lying, ok. Now don't stress over this. And Do not pay it! But you need to act to protect yourself. Go to debtorboards.com and post your question, those people over there have lots of experience dealing with and suing successfully these scammers. And always record your conversations with CA. They are good evidence in court. But you need to write them a cease and desist letter, CMRRR.

Just make sure you read all the FINE print in their contract that is only beneficial to them. It states the contract is for five years though the salesman will sell it as three. It states that the contract will automatically renew for two years every two years after the five year ends. It states that no matter what you pay up front for the equipment it is never yours. If you do cancel you must do so in writing within 60 days of your contract renewal. You will have 96 hours to return their equipment. If you do not return your equipment within this time they will charge you a $500.00 equipment fee. Granted you will have holes in your walls, which will be your responsibility to cover. Furthermore if you are unhappy with their monitoring because they continuously get their signals crossed. (Bless the heart of whoever did need them because the police come to your home) Or if your alarm goes of over and over and over and over in the middle of the night for no apparent reason. That's in there too. Because it states that they do not guarantee that their system will work properly for you. So... who are the real crooks? It's your choice who you want "protecting" your safety. Guess for some it's better to have a mafia member on your side than not. I for one will never do business with Safe Touch again.

Thinking about getting safe touch, but not sure what i want yet. I have only heard good things about them and it wasn't from the safe touch people. It was from my friends that have it. Don't really know why you would complain about them unless them are the ones coming to rob your house. So think about what you say before you start bashing someone or the joke may be on you if your house is the one being robbed!

@ lovinlife - check your messages.

As someone who has battled obesity most of their life I find it appauling that someone would create a screenname that says H8fatpeepL. I could care less if the inital comments were or were not written from an employee of Safe Touch. But to have a response filled with such hatred is beyond me. Why do you have to hate someone who is obese, or "Fat" as you put it. There is no doubt in my mind that you and your friends are competition of Safe Touch. I just wish I knew which company you all worked for to insure that you are never invited into my home to explain the products and services you provide. If your company would hire the likes of you, then I have no use for them either. Shame on you.

These complaints about Safe Touch are disturbing. We had a sales person in our home tonight and he was a bit cheesy. I think we will go somewhere else for our security services. What is disappointing is to see how many sites an employee appears to be posting within an unreasonable time after a bad post. That is the smoking gun in my opinion.

As a business owner I have dealt with all kinds of companies in the 27 years of being in business. None have been as terrible as Safetouch Security. We prepaid a little over 3 years ago for our system and have been paying monthly for the wireless connection for one of our office buildings. Upon inquiring why we are now being charged 400% more the past few months we have gotten a barrage of lies from their customer service team. We have spent over 6 hours on the phone trying to resolve the issues and in the process have been insulted, lied to and abused. Our system is now a complete mess as they attempted to reprogram it. The install tech was several hours late and because of that we did not get any training with the system. Despite repeated promises over the past 3 years we still have yet to receive training or have access to our original signed paperwork. We were told we purchased a 3 year contract (paid in advance) but when the 3 years were up - CSR insists that we have a 5 year contract but they refuse to show it to us. In all honesty, I should have spent a few hundred $$ and have an attorney review the contract, but since I was paying in advance I was lazy about the fine print. Now I am being charged for all kinds of stuff they say I requested back in 2010 - like the ipad app? Safetouch - you should do your research - the ipad had only been out about 3 months when I purchased the system and you definitely did not have an ipad app at that time. Yet you insist that I told the sales rep I wanted to pay $13.86 extra every month for the ipad app? Anyway, I digress. This company is a ripoff and a fraud. The CSRs are terrible liars, or it might be that 8 out of 9 are misinformed? Either way, I really do not trust them to protect my $1.6M office building.

I had every intention of continuing after my three years of service, but like you I am completely disgusted with SafeTouch. They never sent me an invoice or called me prior to the expiration of my paid three years (like the salesman told me they would). I got a call at work from SafeTouch telling me my account was past due. They never sent an invoice. The rep insisted that they sent two invoices, one due Sep 1 and the other due Oct 1 ... I never received these invoices. Now, even though I have NEVER lost a bill, I considered that maybe just maybe an invoice got lost in the mail BUT TWO invoices lost? I don't think so ... So now they are trying to charge me a late fee for invoices they never mailed. I'm a customer who would have paid in advance for another three years, but they are making me so angry, I don't want to be with their company anymore. Way to go SafeTouch. How idiotic can you be?

How can a term clearly circled on the front of the agreement be misleading or disgusting? It is very clear to every customer choosing to use Wells Fargo to finance the security system that the first 3 years payments will be made to Wells Fargo, and then payments 37 to 60 will be made to Safetouch and those will be directly billed by Safetouch. This customer disregarded 2 different notices mailed to the address indicating the monthly payments by Safetouch would soon begin to be billed. Instead, the customer ignored the first 2 monthly bills and when the late notices were sent called and attempted to show cancelled checks made payable to Wells Fargo. In an effort to resolved the situation, Safetouch offered to waive the late charges on the account if the balance was paid, customer declined the offer.

Just make sure you read all the FINE print in their contract that is only beneficial to them. It states the contract is for five years though the salesman will sell it as three. It states that the contract will automatically renew for two years every two years after the five year ends. It states that no matter what you pay up front for the equipment it is never yours. If you do cancel you must do so in writing within 60 days of your contract renewal. You will have 96 hours to return their equipment. If you do not return your equipment within this time they will charge you a $500.00 equipment fee. Granted you will have holes in your walls, which will be your responsibility to cover. Furthermore if you are unhappy with their monitoring because they continuously get their signals crossed. (Bless the heart of whoever did need them because the police come to your home) Or if your alarm goes of over and over and over and over in the middle of the night for no apparent reason. That's in there too. Because it states that they do not guarantee that their system will work properly for you. So... who are the real crooks?

Read the fine print. It says the three year pre-paid contract will automatically renew for 2 years if they don't hear from you. I got caught by that this week. They were rude and uncooperative when I tried to straighten it out. First I was told to just send a fax to cancel. Two weeks later, I got a bill with a late payment attached. They were really rude when I called this time. After several hours, I finally got someone to listen. The solution was to pay the balance of the extended contract. They ruined their reputation over $106. "I hate Safe Touch". I am going elsewhere.

I have had Safe Touch for about 6 years at this home and switched from ADT to Safe Touch and used them for about 5 years at my last home. I'm sorry if you have had bad service with them but "so far" I have had NOTHING BUT GOOD SERVICE with them. Every time that I have had a problem with the system THEY came out Promptly and repaired it at their cost. I di want an additional key fob and they wanted a charged which I thought was too much so I just didn't get it. Isn't that how it's supposed to be? If it's too much you don't get it? Anyway, I highly recommend them to my friends and neighbors all of the time.

I purchased a home with a Safe Touch security system that was installed by the previous owner. Safe Touch came out to evaluate the system after I purchased the home and tried to sign me up for a 3 year contract. I do not sign contracts for service as it is usually indicative of poor quality.

I have been using the alarm unmonitored and recently wanted to add some wireless key fobs, but the system is 'locked'. I would be willing to pay for a technician to come out and change the installer code so that I might maintain the system I own. Safe Touch will not even talk to you unless you are under contract.

Here is the best part. When my system was installed, the technician scratched out every id sticker on every wireless sensor so that the owner can never reprogram the system. You need the code to program in the wireless sensors, and they deliberately remove/deface the external & internal stickers that are placed on each device by the manufacturer.

If a company is focused on customer service and provide good value, people will stay. There is no need for long contracts and rig systems so they can never be used by the homeowner. It's just plain wrong and unethical. I will never do business with a company such as this. What a way to make a buck.

Hmmmm, does anyone else here realize that this is the same EXACT email that was SUPPOSEDLY sent by "billy"? So tell me, how can users with different screen names write the same review? Simple...they're all the same person! Surely a competitor just trying to trash this company. Pretty sad - made me want Safe Touch even more!

Hmmmm, does anyone else here realize that this is the same EXACT email that was SUPPOSEDLY sent by "billy" and "Ryan". So tell me, how can users with different screen names write the same review? Simple...they're all the same person! Surely a competitor just trying to trash this company. Pretty sad - made me want Safe Touch even more!

Even if you under a contract they won't do much for you. Hate, hate, hate this company. They promised me the moon and only cared about billing me. I complained to BBB and will continue to tell everyone I know what a pack off thieves they really are.

I purchased a house that had a safe touch system - the house was built pre-wired, which they cut when they installed the wireless system.

I understand it's a common practice for them. The only one robbing this town is Lester Jackson...buyer beware.

Don't bother buying. Much better systems on the market for much less money. Their warranty is good until they decide to change the terms and not tell you. I've had multiple panels replaced under the warranty, now the panel is not covered. Costs $350! A newer and more updated alarm costs less!

I signed a 3 year contract and was told it was lifetime, all inclusive, and that the $3000+ I signed up with meant no other fees. Then I was getting charged $7/mo, then they upped to $15, then they upped to $46 once the 3 years was over. This makes no sense to me. I went with them as a better deal long term and that did not end up being the case. I feel like I've been held hostage. This is EXPENSIVE. I feel lied to and taken advantage of, and that there isn't anything I can do. They talk in circles until you give up .

SERVICE CONTRACTS WITH AUTOMATIC RENEWAL PROVISIONS :

FLORIDA STATUTE 501.165
** PARAGRAPH 2
SUBSECTION (b) :

501.165 Automatic renewal of service contracts.--
(1) DEFINITIONS.--As used in this section:
(a) "Automatic renewal provision" means a provision under which a service contract is renewed for a specified period of more than 1 month if the renewal causes the service contract to be in effect more than 6 months after the day of the initiation of the service contract. Such renewal is effective unless the consumer gives notice to the seller of the consumer's intention to terminate the service contract.
(b) "Consumer" means an individual, as defined in s. 501.603, receiving service, maintenance, or repair under a service contract. The term does not include an individual engaged in business or employed by or otherwise acting on behalf of a governmental entity if the individual enters into the service contract as part of or ancillary to the individual's business activities or on behalf of the business or governmental entity.
(c) "Seller" means any person, firm, partnership, association, or corporation engaged in commerce that sells, leases, or offers to sell or lease any service to a consumer pursuant to a service contract.
(d) "Service contract" means a written contract for the performance of services over a fixed period of time or for a specified duration.

(2) SERVICE CONTRACTS WITH AUTOMATIC RENEWAL PROVISIONS.--
(a) Any seller that sells, leases, or offers to sell or lease any service to a consumer pursuant to a service contract that has an automatic renewal provision, unless the consumer cancels that contract, shall disclose the automatic renewal provision clearly and conspicuously in the contract or contract offer.
(b) Any seller that sells or offers to sell any service to a consumer pursuant to a service contract the term of which is a specified period of 12 months or more and that automatically renews for a specified period of more than 1 month, unless the consumer cancels the contract, shall provide the consumer with written or electronic notification of the automatic renewal provision. Notification shall be provided to the consumer no less than 30 days or no more than 60 days before the cancellation deadline pursuant to the automatic renewal provision. Such notification shall disclose clearly and conspicuously...and it goes on to further explain in detail/

e) A violation of this subsection renders the automatic renewal provision void and unenforceable.
History.--s. 1, ch. 2010-58; s. 39, ch. 2011-194

I recently received a letter from Safe Touch that I must pay $199 to maintain my current level of service for some equipment to be installed so it will work with AT&T 4G, since the 2G is going away. They provide you with another option for $99 but then you cannot montior with your smartphone. However when you ask about canceling then they say you still have to pay. What choice do you have?

Although it is the responsibility of anyone entering into a contract to read the terms, the salesman do intentionally mislead the customer that they are paying for a three year contract. In Tallahassee, Safetouch's business partner AT&T is shutting down the 2G network on which their communicator is set up. They now expect me to purchase additional equipment to keep the system working. The contract does not stipulate that the user must purchase additional equipment. This is a breach of the contract . If they do not provide working equipment for free, my service will be done.

I contacted safe touch when my contract had expired and was told because I did not do it in writing they would not cancel my contract but indeed lengthen it for 2 more years I told them since they went from 27 to 47 dollars a month it was cost prohibitive for me. I told them on a fixed income I did not have the ability to factor in the additional expense Their response was fine we will let a collection agency do it! Very much a case of elder abuse

I too was bitten by the auto renewal rat embedded in the Safe Touch contract. I did write Safe Touch to cancel the first month after the three year interval. Safe Touch continued to bill my card and when I called to complain, I was told that my contract had already auto-renewed for two more years because I did not notify the company in writing within sixty days BEFORE the end of the contract date. It seems that the company uses any means to play gotcha and is not customer friendly at all. I will continue to pay them so my credit is not ruined, but I am also going to pay my new company since I am replacing the Safe Touch system with a new one. For me the money is not the issue but rather it is the lack of ethical character displayed by this business. I can promise that none of my friends will ever use the company because I am spreading the word.

I too was dumbfounded to learn that it was not enough to simply call and cancel my service after three years, which I did. The company automatically renewed me for two more years despite me calling because I did not notify them in writing. I am sure they would send me to collections if I did not pay but the final laugh is on them because I am now telling everyone I know about my negative experience and the company's horrible business ethic. They will run out of customers eventually if they do not change their deceptive and unethical practices.

i vae sold my business bc of financial hardship and safe touch says i have to pay if new owners dont use them for the next 4 years on a business i no longer own. this is a horrible company to kick someone while they are down. im not trying to leave them, just trying to salvage what is left of my life and they dont care. they want their money and thats it

I have had Safe Touch for over 3 years and I can tell you they are the quickest response time I have ever seen. You just can't beat the 2 way communication that verifies what the emergency is or the fact that it eliminates all false alarms. I had "the other guys" and a had nothing but false alarm fines from the county.
I want to prevent robberies, but all I had was false alarm fines from the county when I had a security with the other guys. "You get a security system to not get robbed", but now the county is robbing you because of an inferior system and poor installation. You need to switch to Safe Touch! Stop paying other companies for a false sense of security! Everyone needs to know that Safe Touch Security is the best choice and the only security company that is "The Real Deal!" Safe Touch is a true security system!