Samsonite
Reviews and Complaints

On arrival at Cebu airport at 01.10 in the morning I was extremely tired and just wanted to get my case and travel to my accommodation. On arrival I took my to my room only to find that when finally laying it on the bed to unpack the case was cracked quite extensively and smashed on one corner as if it was thrown onto a hard surface. I would make the assumption that is how the baggage handlers discharged my case from the airplanes hold as this is an extremely strong case. I am now looking for the airline to replace like for like having destroyed it.

i have bought Flux Soft-Spinner 56/20 bag on my transit in Turkish airport on 20Jan2018... However i like the bag design but i was very worry about its size but the seller double confirmed for me many times and said it is a grantee that this bag is suitable for the plane cabinet and no one will resist regarding its side ... but after i had the time to go to the next flight on Turkish online, they refused to enter the plane with this bag and took it to the plane down store and when i collected it at my arrival, i got sad where it had some scratches on it...

Now I will have another flight on Turkish air on the coming Wed, and very worry to take it again with me to dont face the same situation...

Please advise what should i do now and still wonder how come one of the Samsonite shop team fake me by his confirmation that it will be suitable for all airlines (including the Turkish) except the small cheap companies which is totally not true after referring to the Turkish webesite!

appreciating your prompt advice& feedback

Hi all,

I was Samsonite fans for a long time. That's why I decided to exchange your luggage by my Asia Miles. But I got this carry-on luggage 2017/12/21 (Inova Spin 55/20+Front pocket), which was sent from HongKong to Taiwan. There is a very obvious flaw on the back of the luggage, it is a long scratch. Please check the attached pics.

I contacted Asia Miles and they transferred me to Samsonite HK. I got an email from Samsonite HK on 2017/12/29 as below, they declined to exchange a new lucggauge and get the damanged one back. I replied Samsonite HK immediately on 2017/12/29 and declared that their offer was not acceptable. Until today, there is still no reply from Samsonite HK.

I am very angry about this. My main point is this flaw on the back was not caused by me, the flaw has been there when I opened the box, I did nothing to the box. This is the issue of quality control of Samsonite HK branch. Why should I bear the loss from their low-quality control ? Why should I pay the delivery cost instead of HK branch ?

All I need is to give me back a brand new luggage which I deserve since I spent over 48000 Asia Miles to exchange this. It is all your HK Branch's fault to deliver this defective product to me without further checking before shipping.

I email this complaint to bridget.[protected]@samsonite.com at the same time, which is about the pictures of the luggage and the conversation between Samsonite HK and me at 4: 31 PM TW Time on 2018/1/11.

Please kindly help me to resolve the problem and hope to get your reply soon. Thank you very much.

This piece of luggage has not been used more than 3 times and has numerous defects. It was purchased last year in the summer. I am very disappointed with this bag as samsonite has a great name and states the bags are durable. I have added three photos of damage. The outside has a crack down the middle and the hard plastic above the wheels is all cracked. I would like a replacement.
Respectfully,
Kristine Wunder
[protected]
523 Mariposa St.
Chula Vista, CA 91911

Purchased American Tourister 4-piece luggage sets [2 sets] from Kohl's. First used during cruise May 2017. When got to cabin, took clothes out of luggage. They stunk! Had to clean before could wear. Complained to American Tourister and, rather than addressing the issue, they told me to put activated charcoal, etc., in luggage. We had to spend money to clean our clothes that were unwearable because of their luggage. DO NOT PURCHASE ANY LUGGAGE FROM AMERICAN TOURISTER OR SAMSONITE. It is a waste of money and time to complain as they are not concerned. Crap products. Crap companies.

Purchase a set of samsoniye at a retailer tjmaxx, as a gift for grown professional childfen
They used them 3 times in a 3 month period snd the larger suitcase lost a wheel, inside strap came unsewn, and a zipper on the outsde pocket became lost.

The luggage cost $300 and the epectation was that it would last longer than 3 months. Also due to the design it was not luggage handler friendly and lokks soiled and has not held up to the standards that used to be associated with samsoniye quality and value.

On 23rd april 2011 I bought in the samsonite factory outlet in austria - parndorf - a samsonite spark luggage black jet-age iii upright 55 cm - expandable. price: € 122. paid by credit card - and got a 3 years warranty certificate! I used this trolley appx 8 times - only as hand luggage in planes. unfortunately one of the wheels blocked and was broken. I made my warranty claim within these three yeares - the claim number was : reparatur-nummer [protected]/lv - and I got as a response: sorry, we cannot repair it anymore - no spare parts. I reclaimed again to the german headoffice (monika. [protected]@samsonite.com) and the answer was: I bought a product which was end of collection - only 2 years warranty - no chance for repair or satisfaction. this is wrong! nobody informed me, I was handed out a 3 years warranty card! I feel cheated! (till now I had 5 suitcases/bags of samsonite - till now!)

Main compartment: Occasionally the two zipper halves refuse to interlock or stay connected. Front compartment: The fabric surrounding the seams and the zippers is largely damaged.

I purchased a 19"x28" blue "samsonite 1910" suitcase at ross.
On my first flight the upper outer zipper for the smaller compartment broke.
On my second flight the lower outer zipper for the larger compartment broke.

The outer zippers on all my other old suitcases have never broken.

I purchases the samsonite suitcase because of its good reputation as a quality suitcase.
This suitcase is defective.

I took up and down paris - chennai class m. last 14th august 2010 I took ek 543 from chennai to dubai and ek 073 to paris. when I collect my baggages at cdg paris I saw the handle of my suit case (samsonite color light grey) broken and missing. I complaint at your staff who told me to send a mail to emirates and he also send you a mail for this same reason. please do the necessary to repair my suitcase.

I ordered two Samsonite suitcases on 1st February, due to an impending holiday .I received a receipt from the company, but heard nothing since. It is now 16th .February, and I have tried in vain to contact the company, by telephone, which appears to be invalid, and by e-mails, which are returned to me-un deliverable. I want to cancel the order, but there is no way I can get in touch with this company.

When I phone this number, it belongs to a private house, who says they have no connections with this company.

As we go away in 2 weeks, I will now have to buy elsewhere.

Can you help me -how can I cancel this order ?

Edith Ward

Suitcase damaged on flights between Ika Airport, Tehran to Flesland Airport, Bergen 18 march 2009. Flight LH 601 and Flight LH 3126.

Mr. Orjan Aarthun
Smedasundet 63,
5528 Haugesund, Norway
[protected]@statoilhydro.com
mobil: +[protected]