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I am writing to formally file a complaint regarding the ongoing issues with my account xxxxxxx held at Openbank by Santander. Despite numerous attempts to resolve this matter through phone calls to your customer service department and requests to speak with a manager, the situation remains unresolved. The persistent failure to release my funds has caused severe financial and emotional distress.
1. Initial Transfer Attempts: On 12/16/2024, I attempted to transfer funds from my account. Initially it showed that it was being processed and then he bank’s system canceled the request on 12/17/2024 and 12/18/2024 and that was in-spite of calling the customer service
ongoing unauthorized cancellations of my transfer requests. I filed a complaint with CFPB and got automatic response from bank that it was from unattended email address and that someone from bank will reach out to me. 2weeks later I am still waiting. Meanwhile, i am not able to pay employee annual salaries, rent, insurances, Federal taxes and other corporate bills with deadlines.
• If not paid there will be accrual of penalties for unpaid federal taxes and corporate bills.
Claimed loss: I have had to get urgent loans in order to meet certain deadlines. Compensation for financial and emotional damages caused by these deceptive practices.
Desired outcome: Immediate resolution of system errors and unrestricted access to my account funds.compensation for losses incurred and emotional damage.
Confidential Information Hidden: This section contains confidential information visible to verified Santander Consumer USA representatives only. If you are affiliated with Santander Consumer USA, please claim your business to access these details.
Response does not address my concerns. I have spent hours talking to Openbank customer service, which has been a very frustrating and disappointing experience. Customer service representatives lie, and are very evasive and deceptive. The above response appears to be generated by AI or a computer and does not address my concerns or provide any resolution.
Center bank held onto large some of my money, which I had saved to pay a Government debt. Centers failure to transfer my saved funds cause me great harm.
I am now consulting an attorney regarding Banks EFTA violations and multiple other violations.
And I’m sorry to say, but this consumer board has not been helpful either. It continues to simply pass my messages to their bank, which falls on deaf ears. so again as a consumer, I don’t feel I have had the protection of this board at all.
Thank you D. Grimes for your very helpful comments. Your response is thoughtful and provides me with other options to pursue. I really appreciate your response . Thank you again.
PS. My note sounds stilted but I have run out of words at the moment…
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Santander’s actions are not acceptable and are causing serious financial loss. Employ the services of a lawyer to send out an official demand letter detailing how their failure has cost you. Bring your complaints to national as well as state banking authorities like the OCC or the State Banking Department in your own jurisdiction. Publish your experience and put pressure on them to take action. If they still fail to settle, go for legal means in order to recoup these funds plus any penalties charged. Move fast in protecting your business and its image.