ScooterTronics
Reviews and Complaints

Sent wrong part! Got rude about it. Didnt know the difference between a fairing mirror, and a stem handlebar mirror. When I [censor]ed about return shipping he said, well ill cross ship to save you time, I said ok thats fair, rushed out the same day sent it back, called verified a tracking number to him so hed[mike] ship it out in time for my kids b-day. He said pick out someting like a lightbulb for the shipping charge. I picked out a helmet net, priced through him $ 15.00 any one else $5.00
He said oops not in stock, I said thats the only thing you have under 40.00. He said ill get you one. Ill call tomorrow if theres a problem. This was thurs day. Friday, I got nervous bout this called him asked again if hed honor the net for free since I had 30.00 in shipping. He said not a prob. This once again was friday. Buy wednesday, when it didnt arrive I new something was wrong, so I called mike
He said it never shipped because, he didnt have a "stupid net"I wanted. I was pissed by now, told him to just refund me. He got mouthy, I hung up on him.[pathetic # there[mike]didnt realize I own 3 businesses, 2 of which are scooter shops]. Can you say dumb?

okay. this is just for the guy @ scootertronics, dude u are the biggest [censored] ever. your site is great! so what I do is send people to your site to find the product they need, then go to ebay and get the same product that you are getting drop shipped for 50% less. I do this aaaaallll day. i made $100, 000 off ebay scooter parts strictly because YOU SUCK.
the funny ### thing is. all you had to do is answer the phone and be nice. nope just ### on the phone? you my friend did not learn the lesson that you were supossed to this life. so im sure you'll get sent back to figure out how to nice. until then you and mary please keep being terrible so my family can make more money! that should do it! thanks ###o. ~scootergod

I ordered a part on 5/27/2011 and paid for it by PayPal, I received a shipping notification on 5/30/2011 that the part had shipped. When I didn't receive the part in a few days I tracked the shipment through the USPS, they had never received it. I then called the company and was told that they had backordered the part and would ship it in a few days. I called back on 6/6/2011 and talked with the owner, he said that they didn't have the part and didn't know when he would get it, he was very rude! I asked for a complete refund, and will file a complaint with PayPal. This company is terrible and very unprofessional!

Just wanted to say I will no longer be doing service with scootertronics. I have ordered from them in the past and was happy with their services. Today I called their 1800 number because I wanted to get specifics on a part before I ordered from their website. Before I could even get started their contact person that answered the phone had complete sarcasm in his voice and made a complete unnecessary sarcastic comment back to be about not knowing my sons scooter. The tone in his voice and sarcasm i knew i would not be doing business with them. I sent them an email and behold the same jerk replied back and said he only reacted to my insult. But as I stated i barely got a few words out of my mouth and never said anything to insult the guy but mention my scooters situation. This operation seems to be a small operation out of someones garage. So not to waste my time with trying to go up the corporate ladder on this jerk i figured best to let other people be weary of this company. I thought them to be very unprofessional and unnecessary sarcastic.

Living in Honduras, and ordered a CDI-9000 for my scooter. researched the part, and according to their website, this was my part. I received a cheaper imitation, and when I tried emailing to check if this was what I ordered, these @#%& 's would not respond. It has been weeks and many emails sent and still no response.

They know they sent the wrong part and are only interested in theft; I would avoid these guys, and save a headache and a lot of money because they are going to intionally screw you.

Waaaaayyyy back in June of 2006 I ordered a Verrucci Retro Scooter from the Scootertronics website. I recieved an automatically generated receipt in my email a few days later, but that was it- no word on my order's progress, shipping, etc. After a week without word, I called to follow-up. At that point Michael (rudely) informed me that the Verruci scooter was not in stock, but that if I would consent he would send me the Meitian scooter instead. "Sure, " I said, it was my first scooter and all I really cared about was that it looked cute and actually showed up, (naive I know, but I'm being honest).

About 2 weeks later my scooter showed up, in a very badly battered cardboard box, with both handlebars sticking out through holes in the packing material and badly scratched. I didn't complain though, I was just happy to have my scooter.

So, a few minor issues with mechanical stuff aside, I was basically happy. (My husband is pretty handy with that kind of stuff so I didn't ever have to go through Scootertronics for repairs or anything).

So here's the problem. I never registered the scooter because it was basically purchased as just something to play around with and ride for fun around the house. I wasn't confident enough of my riding skills to use it as a full-time functional vehicle. So I stuck all the papers that came with the scooter in a file folder in the office cabinet and promply forgot all about them. Until a couple of months ago, that is...

I've recently moved to Washington state, and sadly, the weather is not ideal for scootering- so I listed the scooter on Craigslist. Found a buyer and was gathering up the paperwork when my buyer asked about registering the scooter. I agreed to call the DMV and check into the process. That's when I learned about the infamous MCO, which I'd never even heard of prior to this phone call. I look through my papers, and guess what? That's right, no MCO. No biggie, it probably just fell out of the file during one of our two moves since the purchase. (We're a military family.)

So I email Scootertronics explaining the problem, then I call since I have a buyer waiting for this information. The woman who answered the 800 number has no idea about getting a replacement MCO, and so gives me Michaels cell phone number. After 4 or 5 attempts, I get an answer, explain the issue and am told, (again rather rudely), to email the order number, VIN etc. I do- and tell buyer what's happening and that the new MCO is on the way. Big mistake, HUGE mistake.

Since that phone call, I have emailed numerous times, called repeatedly and when I haven't been flat out ingored, I've been yelled at and hung up on. What the hell? I've been nothing but courteous and polite through all my dealing with this jerk, so again, what the hell?!?

Ultimately, my buyer will most likely have to register the scooter under the Washington state "Ownership In Doubt" clause and wait a full 3 years in order to get a clean title, all because "Screw-her-tronics" can't be bothered to fill out an mail a simple peice of paper. My only consolation is that I am apparently not the only person done dirty by this crappy, crappy company.

Simply put, never shop with them... Ever!

Ordered helmet in mid-May, wrong helmet shipped, and I was told I would be given a new helmet, after a month I was told I would be given a refund. I'm still waiting month after month. This place is a SCAM!

Stop smoking the pipe. Folks at scootertronics in Maryland seem to be smoking something because I bought a 3, 000 dollar scooter from them in December of 07 and had it for 3 weeks when it blew a head gasket, a water pump gasket, a scater cover gasket and some other things. I have been waiting for them to send me parts for it since almost 6 months! Every time I call they are rude to me or don't seem to know what I am talking about which is hard to believe since I've been dealing with the same guy the whole time his name is mike milstead and it's his and another guys company. They have no business selling anything the way they treat paying customers. Especially selling scooters that they can't get parts for! Now I have a scooter with 115 miles on it and it worthless! You suck scootertronics. Beware People do not purchase from this company!