ScotBilt Homes
Reviews and Complaints

Me and my wife purchased a home from Scott built homes and they won’t comeback to fix the problems that they were supposed to fix, but they only covered the leaks with new molding. Neglecting the real problems at hand. We also made multiple attempts to contact them about it, and told that our year warranty has expired. It took them a few months for them to just to look at what was wrong. Besides the leaks behind the walls, some of the siding has blown out off on multiple occasions, the middle transition pieces have fallen down multiple times. It has come to the point that I HATE that we invented into this company. Please can we get some. PLEASE🙏🏾🙏🏾🙏🏾🙏🏾

We are first time home buyers and were so excited to purchase our home in July 2021. It’s turned into a total nightmare. We moved in the week of Labor Day 2022, and have noticed different things wrong with our $150k home, big and small that have yet to be fixed. We have complained to the retailer, the manufacturer and even the mortgage company. We do not have air/heat in 3 of our rooms because of the duct work( a worker the retailer sent out told us this, but he wasn’t trained to fix it), the unit has completely stopped working twice, just this morning it was froze up, we have water damage, the floors that were suppose to be hardwood are laminate that is ripping, the water holds in drains, there was a leak in wall in master bath, the trim work and molding is falling off wall, 2 windows don’t open, front door is falling in, back door don’t latch, the carpet wasn’t tacked down and is coming up, the wall doesn’t go completely up and you can see in bedroom from inside bathroom, master bath floor is busted up where plumbing was installed, did I mention the water damage? The weird seal they put on living room flooor is bulky and coming up and actually tripped a visitor we had. Both sets of steps are broke and falling apart where the underpinning crew threw them over. Our walls were not even painted and you can see nails and paper on wall is peeling, plus a spectrum of other things we have discovered since living here.

My 78 year old father purchased a brand new SCOTBILT mobile home in February and it was delivered in July. He has yet to move in and we are waiting for ALL of the repairs to be made.

It looks like it went through an assembly line of 1st graders😵 in today's world you pay way more than it's worth so you would at least expect quality workmanship!

All of the chair rail is upside down and doesn't meet at the seems... there is no plug in the laundry room for the washing machine🤔 the window we paid extra for in the bathroom is crooked, his master bath is probably 10 x 12 and has 1 small can light in the middle of the room, it has a nice double sink with triple mirror and not one single light fixture? Who would think you needed to ask if the bathroom has a light fixture🙄 This is just a FEW of the items to fix! We sent 52 pictures and 3 pages of items to fix and have found more since!

It's a disgrace that an AMERICAN made company and product passed an inspection and left the lot😳 this just shows what type of workers we have in today's world but even worse that those who supervise allow it😡

To say I am appalled is an understatement, if it was possible I would make them come get it and unfortunately we may have to get an attorney.

BOTTOM LINE: DO NOT BUY A SCOTBILT MOBILE HOME💯

My 2017 home should not be falling apart. It's junk. I paid high price for something that I don't enjoy. Things were never fixed to my liking. Lawanda told me that scotbilt wouldn't wasn't going to repair all the things wrong. Lawanda would never let me talk to owner of company. The first repair man was good but he keep fussing with lawanda on phone bout things needing fixed. I couldn't handle that around my family so I fired him. Next I had county inspector come out. Then lawanda sent some kid out to only fix what she told him and nothing else. I'm going to have to pay lot of money to remodel a 4 yr old home. Every door in home is out of plum from day 1. Pipes loose in walls. AC Duck work in ceiling isn't put together( no air coming through vent). Fireplace insert coming apart. There is so much I can't put it all in this complaint.

My name is June Crawford in May of 2020 I purchased a home from Marty Wright Homes in Anderson South Carolina. My home was bought out September of 2020 and was set up in October of 2020. The first problem that we had with the home was that the shower leaked into the two bedrooms adjacent to the bathroom. the carpet got wet and so did the walls in the bedrooms. The shower was fixed but the carpet wasn't replaced nor were the walls in the bedrooms. We were told that if the carpet wasn't molded it wouldn't be replaced and the same for the walls. The second problem is that the tub in the second bathroom the tube is discolored and we were told that we would be paid $750.00 for the tube because of the discoloration and that was never done. When we asked about why we hadn't been paid for the tube they claim to know nothing but we talked to a guy at the company named Travis. We were given paper work to call a young lady named Jessica that works with the South Carolina area she never answers or returns calls. We've been having to call Kyria at Marty Wright homes and she gets the same results that we do. We've only been in our home for six months and all the trim is falling down and nothing is getting done they send someone out who doesn't know anything or can't fix the problems because they're not told about them. The third problem is that in the master bathroom the toliet doesn't flush properly because it dosen't sit on the floor properly because it has manufacture defect and that has been a problem from day one. We were told that Scott Built had to ok for the toliet to be replaced. For this to be a home that was bulit and bought out to our land this company is horrible with there building.

I purchased my mobile home from your company and didn't get to see every part before walk through at closing. I am missing duct work in my kitchen and living room, I am missing lights in my kitchen and master bathroom, my floor in the hallway is falling through. I have had your companies repair workers out to my home numerous times to fix the issues with the flooring and they have patched it twice but has stated even on the work order that it is a reoccurring problem. We'll once again here we are with the floor falling in and you can't walk on it due to it falling through. My ac handler is leaning sideways because the floor underneath it is not stable. I just want it fixed correctly. Ashley called today and said that there is nothing scotbilt is going to do about the bad flooring they installed my home is only 2years old you can see where the floor has already been patched 2 times before by scotbilt repair workers.

My home was delivered in July of 2019. It was a special order home with a ton of upgrades. The only thing special about this home is the amount of issues it has. From cosmetic to no running water in master bathroom tub. Multiple times Clint asked me do I want the home done fast or right? The home came through with a master bathroom that is 90% wrong. Wrong front door and missing cedar siding on front of home. The tile backsplash in kitchen needs to totally be replaced because they put broken tile up. There is a 15 inch slash in my floor in formal living room. Paint all over floor and carpets. 80% of tu he molding in the home needs to be replaced because the white is peeling off. I have a sliding glass door that can't be used. Caulking is missing around windows. In almost every room the ceiling joint tape is peeling so bad that pieces of the ceiling stucco have fallen off. Kitchen cabinets have huge chunks missing from them. There is a gap between the countertop and wall where I can put my pinky finger between. Sinks left uncaulkwd. Missing bathroom mirrors. Walls have huge buldges. The vaper barrier under the house is falling down. I have a kitchen butcher block island that can't be used because they barely put 1 coat of stain on it and never sealed the island. They danded it against the grain and you can see it. There electric outlet boxes and switch boxes that are crooked. They didn't cut the sheet rock in Tray ceiling so there are big gaps. There are screws coming th through the floor that I constantly step on and go through my skin on my foot. A transom window was installed crooked. Wrong color and size cabinet was installed. The shower head in master bathroom comes out of tg he wall crooked. They cut molding short. Trust me the list goes on and on. Their service guy called me up in October and demanded me to be tg here the next day. I had to fly in from another state. He was there for one day and said he wasn't going to be back or finish because his transmission blew in his truck. He then made another appointment for the week before Thanksgiving. He was a no show. In January he finally showed up. Just one guy for a 2300 square foot home with many problems. He said he would be there early in the morning and not show up til 1pm then wouldn't leave til 10pm sometines later. He only stayed for 4 days. He then forced me to sign a work order. He said he wouldn't be paid unless I did so. I did but wrote on the paper that work is only 90% done. I contacted the office the next day. Spoke to the manager Luwanda in the service department. She apologized and said to tell her when I get back and she would send different crew. Which I did last week. Now this guy Travis from scotbilt called me and said they weren't coming and if I wanted my home repaired I would have to contact the state and file a complaint. If course he said this after I bought my airline ticket. I called the state and they said I needed to file a complaint online. I did to be told at the end someone would reach out to me in 3 plus weeks. I have never in my whole life have been given such a run around and been lied to. Their repair guy told me it takes MANY BISITS to complete the work. Luwanda told me no all repairs are done in one visit. Their repair guy used my new hand towels to wipe up the floor. They didn't protect my NEW furniture or RT he floors. Not one room started is completed.

Bought a 16 by 80 in 2018. 4 pages of issues. They came out and fixed a few things. Then when u call they flat out tell u they r not going to fix anything else. And they haven't. Shouldn't have to call the factory. Bought it off of Lexington discount mobile homes in Lexington south Carolina. They need to contact whomever they need to take care of the problems. But they don't. They give u the number and want u to call. Because I'm sure they already know they wont do anything. They r all nice, kind and friendly until u sign the papers and after they they r finished. Dont buy from them. Poor poor poor quality, standards, workmanship, and honesty. I could keep going on but the business and factory really dont care.

From Tom
9/29/2019

This my second complaint about Scotbilt. I can't find the first one so, I think it was taken down by Scotbilt or someone with access to it. So I'm copying this one for my records.

It's been 5 months since we moved into our new Scotbilt home. If you buy a Scotbilt home, you are a fool. See list of unresolved issues that have not been acknowledged or addressed in any constructive manner for 5 months. They keep resisting and postponing getting a contractor out to fix the many Issues with our new home. The house was built with very very poor craftsmanship and workmanship.

My wife and I moved into our new Scotbilt home in April, 2019. I was totally caught off guard when I saw how cheaply it was built and the issues therein. See photos.

1. Shower curtain rod was cut 1" too short, When you open the curtain, either going in or out the curtain rod falls to the floor.
2. Shower door in master bath has dents along the aluminum frame where they obviously tried to tighten the frame after it was installed. As a result, the rubber molding was pushed out on the inside of the shower.
3. The new refrigerator has a nice dent in the side. Also the ice maker doesn't work properly. It doesn't shut off when the ice tray id full.
4. Microwave doesn't work, never has since day one. The light is on and it won't turn off.
5. 1 of the pillars that hold up the house is leaning at an angle like the leaning tower of Pisa.
6. The guest bathroom door is off the hinges (from March when the house was delivered and is still leaning against the bathroom wall. The door frame is out of square.
7. in the guest bathroom the molding they put around the tub has large gaps at one end and no gap at the other end. In addition the molding is made of plastic which is fine, however, there are pits in the plastic where it looks like there was air in the molten plastic when it was extruded. Probably sold as blemishes at a cheap price to Scotbilt.
8. One cabinet was missing in the bonus room altogether. To make matters worse, they put an electrical outlet right where the cabinet was supposed to go. When they delivered the cabinet, they forgot the crown molding for it.
9. There are nails coming up through the linoleum throughout the house.
10. One of the drawers in the kitchen is crooked.
11. The cabinet in the utility room doesn't have a shelf. Just one big opening 22" high. you can only put things on the bottom and the rest of the cabinet is wasted space. (cheap skates)
12. The door to the utility room in the kitchen doesn't close. The door is 1" narrower than the door frame.
13. The paint scheme was wrong. The dealer sent over 2 men to repaint. They did a real sloppy job. After they were finished and we pointed it out to them, they said "we're not painters". WTF
14. The dry wall in the master bedroom is bubbled where the shin of the sheet rock separated from from the plaster. The best part is they painted right over it. You can't make this stuff up.
15. The shower in the master bath is facing the wrong direction thus they had to cut out one sink. The sink that was left is off center.
16. The door to the 3rd bedroom does stay closed, including the closet door.
17. The Formica tops in the kitchen and bathrooms were not trimmed properly. You can cut yourself if your not careful.
18.The light in the utility room doesn't work, nor does the GFI outlet on the back of the house work.
19. The crown molding was pieced together in some areas. It looks like they ran out of molding, picked up scraps and pieced them together. In others areas where the seams didn't match they filled in with a lot of caulking.
20. The seam around the curtain molding over the windows don't line up straight.
21. The crown molding around the top of the cabinets were cut too long. There is a 1/4" gap between the cabinet and the molding. Very sloppy craftsmanship.
22. When we moved in, the door stops for all the doors in the house were laying on the floor unattached.
23. All the wood in the house is dark but they used a chrome curtain rod in the guess bathroom.
24. The drain stem on the faucets in both bathrooms were not attached under the sink where you could stop the water from going down the drain.
25. The texture on the a few walls have big globs of texture and right beside it on the same wall there is no texture. Again, very sloppy.
26. Only the recessed lights had light bulbs in them. All other light fixtures did not come with light bulbs.
27. When they did the ceilings, they painted it white before adding the knockdown texture. As a result, the ceiling is two-tone white. They said they used white knockdown plaster, however, either way it doesn't match.
28. The door to the utility room doesn't match the pantry door. The door to the utility room is made to look like cabinets and draws when the door is shut with cabinet door knobs and draw handles. Looks nice. The pantry door was supposed to match. They delivered the house with a white pantry door.
29. The kitchen island has "B" board on one corner and pieced together molding on the other side.
30. I just assumed the house would come with return vents for the air conditioning. I mean this is the 21st century after all. No return vents. Only doors cut 3" above the floor. Even the door molding goes to the floor. Making look even more like the door should be standard length.
31. We ordered the house with rounded corners for an up-charge. The house was delivered with 90° degree corners.
32. Also, we ordered the house with upgraded floors with 3/4" plywood, (real plywood) for an up-charge. Instead we received standard floors. We have only been in the house 5 months and the floor is warped in certain areas throughout the house.
33. When the house was delivered, the truck ran into some big tree branches. The roof is bowed up in one area. We couldn't get the dealer or Scotbilt to address it, let alone fix it. All I asked for was for someone to take a look at it and give me something in writing that it wouldn't leak. I'm going to have to hire a roof inspector if it's not addressed by Scotbilt. I'm not holding my breath.
34. They glued the mirror in the master bathroom to the wall. We were going to try and center it but couldn't without tearing up the wall.
35. The contractor called about 6 weeks ago and said he was finishing up on a house in Miami and would be here in approximately 2 weeks. We never heard from him again. When we contacted Scotbilt they said that particular contractor couldn't leave the state of Georgia. I'll let you figure out why. This is the kind of people Scotbilt hires to do their work. I wouldn't be supersized if the people that build there houses are illegal immigrants. Cheap labor.
36. Lastly, The light switches are wired funny. The light switch that's closest to you turns the light on that's furthest away. The light switch that's furthest away turns the light on that's closest to you. Just another frustrating issue demonstrating the lack of oversight in the quality control department if there is one.

Regarding the Dealer:

My suggestion is to A. get your own lender and mortgage co. B. if you can, hire your own contractors for upgrades to the property. You should only pay the dealer for the house alone which is very negotiable. If you do this, put your crash helmet on. They will get down right nasty. They pad the costs of the upgrades significantly. Try to get them to give you an itemized detail list of all the costs involved. Good luck. You will be met with the utmost resistance.

I think you get the picture. Like I said in the beginning of this embarrassing compilation of issues, don't be a fool and buy a Scotbilt home. If you do decide to buy a Scotbilt home because of certain circumstances, make sure you write every little detail of what you expect to receive on the final order. In addition, if your told that curtain upgrades is are no cost to you. Definitely make sure it is spelled out on the final order in itemized detail.

Damaged when built; several slices and holes in the linoleum I paid $300 extra a room to get, sliding glass door bent, carpet had holes and cuts in it. Then, it was damaged in delivery and the frame was bent. A huge section had to be cut out and new welded back twice! And it was not setup properly. State inspector cited multiple issues. The floor is not level and the floor bounces and is loose in the spare bedroom, kitchen countertop was cut too wide and left a gap at the sink. They did a patch job on the linoleum that looks horrible. They refuse to replace it! They refuse to fix the floor. The ac duct work is squished under the frame and laying on the ground. They submitted a certificate of occupancy to the finance company that does not exist because there is no power and skirting and the county has not been out at all for an inspection. The finance company paid them and started drafting money from my account (without contacting me) even though I cannot live in this home and there are damages still not repaired. This company is a complete fraud! I don't know how they sleep at night knowing what they do to people! Savannah howard is a crook! Someone at scotbilt fraudulently created a certificate of occupancy for my home that does not exist!

We bought the home off the lot at CC Homes and that was another nightmare.
ScoBilt gave us one shot to get things fixed, we have now been in the home for 9 months and we are seeing so many flaws it is amazing.
1. Door frames that are crooked so there is no way the door will ever close.
2.Pain so watered down that you can see the original color underneath when you clean the wall
3. Shades that are bowing and windows that do not close properly.
4. The exterior trim needs to be painted after only 1 year.

Please buyer BEWARE find another manufacturer, move into a tent, or go homeless.
It is not worth the aggravation no matter how great the price, also stay away from CC Homes in Lynn Haven they are just as culpable as Scotbilt.

We bought a 2014 model in July 2013 and it is now 5 years old. My floors are falling apart. I specifically had told the dealer, Goddard Homes in Tifton, GA, that I wanted NO PROBLEMS with the floors and to make sure that it was fine.
Well - they didn't listen and I am stuck with a manufactured home that I have to repair because they didn't build a good product. I paid plenty for my home. Asked for almost every bell and whistle and they still couldn't manage to give me a solid home. Extremely disappointed and very angry with this situation.