Seraphine
Reviews and Complaints

This company is just terrible. I ordered some clothes online and paid extra for next-day delivery, but it's been three whole days and I still haven't received my order. I finally got an email saying that it's delayed and won't arrive until after I leave for the hospital. Can you believe that? And to make matters worse, this company's customer service is just awful. They don't even have a phone number that you can call to get help.

I was really counting on these clothes for my husband so that he could have something to wear during skin-to-skin time with our twins when they're born. But now it looks like we won't have anything in time. I'm so disappointed and frustrated with this company. They clearly don't know how to operate and they don't care about their customers at all.

Honestly, I would recommend that you avoid this company at all costs. There are plenty of other options out there that actually know how to deliver on their promises and provide good customer service. Don't waste your time or money with Seraphine.

I just got a maternity/nursing dress from Seraphine for my daughter's birthday. She lives far away from me, so it took about 3 weeks for me to give it to her and for her to return it to me after deciding it didn't suit her. I should have paid more attention to the return policy, but I'm used to better vendors having more lenient policies. Two weeks is just too short! When I tried to contact customer service on their website, I couldn't find it anywhere. It was really frustrating, and I don't think I'll be buying from them again.

I was really excited to purchase a maternity product from Seraphine, and I thought it was a great idea to do so. However, just two days after I placed my order, they announced a sale. I was disappointed that I had missed out on the discount, so I reached out to them to ask for a price adjustment. Unfortunately, it took almost two weeks for them to get back to me, and when they did, they told me that they don't offer price adjustments.

I was surprised and disappointed by this response, especially given the high price point of their products. As someone who works in a client-facing role, I know how important it is to provide good customer service, and I don't think Seraphine did a good job in this case. I won't be recommending them to any of my friends, and I think anyone who chooses to order from them should be prepared for the possibility of bad customer service.

Overall, while I still think Seraphine has some great products, I was disappointed by my experience with them. I think they could do a better job of handling customer concerns and providing good service, especially given the high prices they charge. If you do choose to order from them, I would recommend setting your expectations low and being prepared for the possibility of poor customer service.

The quality of the clothing on Seraphine's website is decent, but not exceptional. The cut of the dresses is good, but the jeans are uncomfortable and itchy against the skin. Unfortunately, the cut of the jeans did not suit me. I had to return parts of two different orders, but both times there were issues with the return process. It was frustrating to deal with complete amateurs! The first time, my order was not even in the system, and the second time, the refund amount was incorrect. After waiting for a month for my refunds, I had to write them an email to inquire about the status. They made an excuse about Covid, but the refund was sent immediately after I asked. It's disappointing that they only send refunds when asked, and not in a timely or professional manner. I don't think I will ever order from them again.

I recently bought a few things from Seraphine and I gotta say, it was a bit of a mixed experience. I accidentally ordered two of the same shirt and had to return one of them. I sent both shirts back, but when I got my refund, it was only for one shirt. I reached out to their customer service team to ask about it, but they didn't get back to me as quickly as they said they would. When they did finally respond, they asked me for more details and said they had to check with the warehouse.

It was a bit of a hassle to get the proper refund, and to make matters worse, they tried to blame me for the mistake. They said it was my fault for not writing the correct number of items on my return paper. I don't think that's fair - I mean, I returned both shirts, so why would I only write down one?

Overall, I think the customer service at Seraphine could use some improvement. It was frustrating to have to chase them down for my refund, and even more frustrating to be blamed for their mistake. That being said, the clothes themselves are pretty nice. I just wish the customer service was better.

I recently purchased a matching sweater and onesie set for my pregnant sister-in-law from Seraphine. Unfortunately, when the package arrived, the onesie was missing. This was a major disappointment as I had planned to give it to her as a Christmas gift.

I reached out to Seraphine via email to inform them of the issue, but I did not receive a response for two whole weeks. This was frustrating and made me feel like my concerns were not a priority to them.

When I finally did hear back from Seraphine, they informed me that I would have to return the entire set in order to receive the missing onesie. This seemed like an unnecessary hassle, especially considering my sister-in-law was already in her third trimester and had a lot on her plate.

I was disappointed that Seraphine couldn't just send the missing onesie separately, as it would have saved us all a lot of time and effort. It's especially frustrating considering the high price point of their products.

Overall, I was disappointed with the poor user experience and lack of customer service from Seraphine. It's a shame that such a simple logistical issue could potentially cost them a loyal customer.

I recently had an experience with Seraphine that left me feeling quite disappointed. I had placed an order for a 3 in 1 active hoodie and a pair of face masks, and was charged ?4.95 for delivery. However, when my parcel arrived, I was surprised to find that it only contained the face masks. To make matters worse, I received an email from Seraphine on the same day, informing me that they had refunded me for the hoodie without any explanation.

I was quite frustrated by this turn of events, as I had only ordered the face masks because I was interested in the hoodie. It felt like a waste of money to pay for delivery on such a small order, and I couldn't understand why Seraphine hadn't notified me that the hoodie wouldn't be included in my shipment. Even the delivery note didn't provide any information about the missing item or the refund.

It all felt very strange and unprofessional to me. Why would Seraphine confirm that they had shipped my entire order, when the main item was missing? And why did they wait until the day of delivery to inform me of the refund? It all seemed like a big joke, and I was left feeling frustrated and disappointed.

Overall, I have to say that my experience with Seraphine was not a positive one. I feel like they could have handled the situation much better, and I'm not sure that I would order from them again in the future. If you're considering shopping with Seraphine, I would advise you to proceed with caution and be prepared for the possibility of missing items and unexpected refunds.

When I first started looking for maternity clothes online, I decided to order from three different websites. Seraphine.com was the first one to arrive and I was pleasantly surprised to find that my order came with a bunch of free samples and coupons for mommy-related products. It was a nice bonus!

But as a business owner and first-time mom-to-be, I needed more than just free stuff and fast shipping. I needed comfortable, stylish, and versatile clothing that was appropriate for a corporate environment. And that's exactly what I got from Seraphine.com!

When I first started showing (around the end of my third month), I started wearing items from this site and for two whole months, people couldn't even tell that I was pregnant! The draping, quality, variety, and style of the clothes were so good that it was hard to tell. Now that I'm six months along, there's no hiding the fact that I'm carrying a little life in my midsection, but women in the workplace are always asking me how I'm still fitting into "regular" clothing so far into my pregnancy. It makes me smile.

I really love the fast shipping, quality construction and fabrics, stylish and versatile options, and the HUGE range of versatility that Seraphine.com offers. It's definitely more trendy than professional, but it's still way better than frumpy. And the casual stuff is perfect for weekends. It's so much better than just wearing sweatpants and oversized tees like so many other pregnant women seem to do.

For my budget, this site is highly affordable. And I also really enjoy reading the advice and tips sections. I'm so glad I found this website early on in my pregnancy because it's allowed me to add some interest to my maternity wardrobe. I highly recommend Seraphine.com to any expecting moms out there!

This company is a total disgrace. I had my first baby in April of 2021 and now I'm pregnant with my second child in July 2022. My friend gave me a $100 gift card for Seraphine in December 2020 when I was pregnant with my first child. The email I received with the gift card code did not mention any expiration date, so I assumed it was valid indefinitely. However, due to my son's medical complications, I forgot about the gift card and only remembered it now that I'm pregnant again.

When I tried to use the gift card, I found out that it had expired after one year. I was shocked and disappointed that the company did not mention this in the email or make it clear on their website. It's not like I had waited for years to use the gift card, it had only been 17 months, and we were in the middle of a pandemic. I feel like they took advantage of my friend's generosity and my situation.

I contacted the company, and they confirmed that their gift cards are only valid for one year. I think this is unacceptable, especially during a pandemic when people's lives have been turned upside down. I own a business myself, and I would never put an expiration date on a gift card. It's not fair to take someone's hard-earned money and then tell them they have to spend it within a certain timeframe.

Even if the gift card was still valid, I would never shop with this company again. They have shown me that they don't care about their customers and are only interested in making a quick buck. As a pregnant woman, I don't have the time or energy to deal with companies like this. I would rather spend my money elsewhere, where I know I will be treated with respect and fairness.

In conclusion, I would not recommend Seraphine to anyone. Their gift card policy is unfair and misleading, and their customer service is lacking. As a business owner myself, I know how important it is to treat your customers well, and Seraphine has failed in that regard. Save your money and shop elsewhere.

I recently had an experience with Seraphine that left me feeling frustrated and disappointed. I had placed my second order with them on May 12th, but during the order process, I was unable to log in to my account and the system automatically placed the order as a guest. After completing payment with Apple Pay, I realized that the delivery address was an old one that had not been updated with Apple Pay, and it had overwritten my order shipping address without giving me a chance to change it.

I immediately tried to update my order details, but I couldn't find any information on how to do so. I contacted Seraphine's customer service via email and phone calls several times over the course of several days, but I received no help. I even tried to escalate and submit a complaint, but I couldn't find any information on how to do that either.

Eventually, I was able to speak to a customer service representative who said she could send a request to the warehouse to cancel the order. However, I didn't receive a response until May 14th that the order couldn't be cancelled and had already been shipped to the wrong address. The customer service representative offered to change the address, so I provided the correct one, but they didn't send the request to the carrier until May 17th, three days after the parcel had already been sent.

I tried to contact the carrier, Hermes, but they insisted that I needed to contact the seller to change the delivery address. I received a message that my parcel was going to be delivered on May 18th, but it was going to the wrong address. I contacted Seraphine's customer service again, but they refused to do anything and blamed me for not ensuring that the delivery information was correct when I placed my order.

I was upset and frustrated that I had done everything I could to help myself, but Seraphine's customer service was unhelpful and unresponsive. I even tried to submit a complaint, but I couldn't find any information on how to do so. In the end, I learned my lesson and decided not to buy from Seraphine again.

I recently had a shopping experience with Seraphine and it was not a good one. I ordered a nursing dress in a US12 size, but unfortunately, I only received half of the dress and it was the wrong size. I was really disappointed with this and it made me feel like the store didn't care about my order.

To make matters worse, the store seemed to expect me to keep the trimmings for $100, which I found to be quite unreasonable. I didn't want to deal with the hassle of returning the item, but I also didn't want to keep something that wasn't what I had ordered.

Overall, I would not recommend buying anything from Seraphine. My experience was not a good one and I don't think they will meet your expectations either. It's better to shop elsewhere where you can be sure that you will receive the right item and size.

I had a terrible experience with Seraphine. I was excited to order from their website, but unfortunately, my order never arrived. I waited patiently until the end of their shipping time, but when I reached out to customer support to inquire about my order, I was met with disappointment. They informed me that there was an internal system error and that there was nothing they could do to help me.

To make matters worse, I received a refund for my order without even requesting one. While some may see this as a positive outcome, I was left feeling frustrated and confused. I wanted my order, not a refund.

Overall, my experience with Seraphine was awful. Their system and customer service left much to be desired. I would not recommend ordering from their website.

I gotta say, I ain't too happy with Seraphine. I done sent 'em three emails and ain't heard nothin' back. And to make matters worse, they charged me $12.95 for shipping and didn't even deliver my stuff in two days like they promised. This done happened twice now. And when I tried to call 'em up, all I got was some dang ol' automatic message tellin' me to send another email.

I'm tellin' ya, this company ain't worth your time or money. They charge way too much for their stuff and the quality ain't even that good. Save yourself the trouble and shop somewhere else.

So, I had an experience with Seraphine and it wasn't the best. I called to cancel my order and it took them exactly 6 minutes to pick up the phone, which was pretty good. However, the communication was extremely poor. The girls on the phone didn't seem to know what to do and kept trying to reach their supervisor. I ended up staying on the line for 1.5 hours and nothing was done. It was frustrating because all they kept repeating to me was that they don't guarantee anything and that no refund can be issued. They made it seem like it was all my fault.

I was really disappointed with the service I received from Seraphine. Not only did they lose my parcel, but I also lost money and a lot of time. I don't think I'll be shopping here again. It's a shame because I was really excited about my order, but the poor communication and lack of customer service really let me down.

I recently made a purchase on Seraphine's website and bought three pairs of jeans. Unfortunately, I had to return two of them due to sizing issues. However, I have been struggling to receive my refund due to an error on their system, as I was informed by their customer service team. I even had a dispute with the seller on Paypal, which resulted in the claim being closed.

To make matters worse, the staff member I dealt with, Manon, was not very helpful and had a bad attitude. It was disappointing to receive such poor customer service, especially considering the expensive price of the jeans, which cost me ? 181 for just one pair.

I would advise others to be cautious when shopping on Seraphine's website, as I feel like I have been cheated out of my money. It's a shame that such a reputable brand would treat their customers in this way.

I bought a dress from Seraphine for work and it cost me ?129. I was excited to wear it, but it was too hot in August so I had to wait until September. When I finally wore it, I noticed that the fabric was starting to fade and it was breaking apart, leaving two big holes. I was so disappointed because I had only worn it twice.

I decided to take it back to the Marylebone branch and I spoke to a lady there. She didn't seem to care about my problem and told me to come back in two weeks when the manager would be available. She said she would call me, but she never did. I was left with a useless dress and I had wasted my money.

I was really upset about the whole situation. I had spent a lot of money on a dress that was supposed to be good quality, but it turned out to be a complete waste. I would not recommend buying from Seraphine because of my experience. It's important to invest in good quality clothing that will last, but unfortunately, that was not the case with this dress.