Serta
Reviews and Complaints

I have to agree with "Worst Ever" review. Ironic how it was explained EXACTLY everything I have been going through for the last three years with this mattress, to a T! I laughed so hard at this review because I know exactly how they feel and I can picture what they are experiencing because I and my husband go through it every night. At least our dog gets to sleep in the middle on Mt. Everest. The "Mariana Trench" as I call it is so deep that if I continue to rock myself to get out of it and onto Mt. Everest I will eventually rock myself to sleep. My advice to all is DO NOT PURCHASE!

I totally agree with you! We bought the Serta Perfect Day (ha!) Taurus Mattress and I have never experienced any mattress like this ever. It's like sleeping in quick-sand. My husband and I couldn't stand it after 4 nights. Our backs were killing us. This was the most expensive mattress in the store and certainly not worth theprice. I went straight to the top to the president of the furniture store and he now has someone from Serta coming out to "inspect" the mattress. I don't expect anything to come of this as Serta's quality bar must be pretty low. You really can't tell anything by looking at the mattress...looks can be deceiving. Try sleeping on it and you soon find it's definitely not the world's best mattress, in fact it's the worst!

We decided to purchase this mattress to help alleviate the back problems which I was experiencing. Unfortunately, this mattress has led to continued back problems for me. It helped at the outset, but then as the mattress started sagging, I noticed that my back problems were getting progressively worse. We purchased this mattress after being told by the salesman at Mattress Warehouse in Waldorf, MD, that it was "extra firm".
My husband and I noticed the same "bowling" effect of the mattress after approx. 3 months of use. It was purchased in September, 2008 and by December, 2008, we noticed a difference. Now I wake up in the morning with backache and generally aching all over.

I purchased a Serta Pillow Top from Shop NBC They told me I would have to deal with Serta on the warranty Serta is a joke So is Shop NBC They have done nothing to help me
Take my advice buy another brand of mattress and make sure it is from a reputable source that will stand with you if there is a problem

Make sure you contact Serta Mattress company with your complaint, your problem could be with the dealer and not with Serta.I own a Serta Mattress store and have never had a problem getting a Serta Warranty fixed.The problem is that we have to buy you a new bed and then Serta gives us a credit when we send your old one back, some dealers wont do that.Try calling serta or find out who the Serta Rep is for that area.Of all the Mattress company's that we sale we have less problems out of Serta Mattresses but like with any thing you buy it can break, but Serta will stand behind their product.

I bought my Serta mattress from Mattress Warehouse 2 years ago
and it is the worst mattress I hav ever slept on. I mattress sags 1 1/2" on both sides and neither Mattress Wareshouse or Serta will stand behind their product. I have been given the biggest run around from both. I would not not recommend Serta or Mattress at all.

Apparently this is what the world can expect from the mattress companies going forward. It took 20 years for my old, non-foam type mattress, to start developing depressions. Foam is obviously a much bigger money maker for the companies so you can't even find one that isn't made up of a significant amount of foam layers. I bought a Serta double-sided, and with the least amount of foam I could find, so I might be able to squeeze a bit more life out of it. But it does have depressions in it after just sleeping on it for maybe 45 days. I moved to the center last night and discovered it was a hump in the middle already. Maybe it is just temporary, but regardless, my old bed had much better resilience and dip-resistance. If it wasn't for my old Spring Air pillow top losing spring support, and an aching back most mornings, I would have kept it another 28 years. I'm still within my exchange period, but I'll have to put more money into it to get a different bed. And with today's inflation, it'll probably get worse the longer I wait. I honestly don't know where to turn, as everyone seems to be making foam garbage and spewing the "new improved" technology crap. The world is literally unbelievable.

WARNING: Do not buy from these people. We purchased a King Sealy Posturepedic 60th Anniversary Edition for $1169.00 on Dec 28, 2010. After using this mattress for only a few nights we realized that it too has serious problems with body cavities. After a phone call to their sales dept we were told that this is a normal condition and not to worry. This IS NOT NORMAL, we are in our late 60's and this is the first time in all our lives we have had these problems with a mattress, such as back pains after sleeping on this mattress. After much discussion with the sales person I was told that the only remedy was a less padded model and that the price would be approx $400 less. Since they have a 100 night warranty I thought fine ship it to us, however she said they would not reimburse us the difference in cost. WTF? PLEASE USE OUR BAD EXPERIENCE TO YOUR ADVANTAGE, STAY AWAY FROM THESE PEOPLE. Do not become a “I TOLD YOU SO” victim.
Per Wikipedia:
US Mattress has among the highest complaints in the industry, as it doesn't really permit refunds. As they rely on 3rd party delivery people, the quality & timeliness of the delivery can vary greatly.
Also: http://www.dldewey.com/bed.htm

I paid $1900.oo plus total for whole bedroom suit of $5160.00 and the mattress sank the first night a little bit and after one year it just got worse, and kills my back in the morning, and when I get up me and my Wife can barely walk! we thought that we just had to get you'st to it! But thats not the case because we are sinking beeper and hurting worst and also I was not told that hevier people need firmer mattress's and I bought a medium firm mattress, so I need someone to call to discuss what can be done! [protected], my name is Richard Phillips. and I perchased my bed at Kemper Furniture in London, Ky.

We have had the same sinkhole issue with our Serta since day 1 and it was a $2, 000+ mattress. Uncomfortable but the hole is only 1 inch and not 1.5 yet so we have to live with this. I don't believe sleeping on an uncomfortable mattress from day 1 is good customer service and we have had multiple conversations with the retailer and especially Serta. On the bright side, Serta is very apologetic that the mattress is uncomfortable!

Will never by another Serta.

What is your Body Mass Index?
a firm mattress is best for those that are heavier, and will prvide better support...a soft mattress will not provide the support.

I complain 3rd time and they came out now they are going to warranty it Thank God.

I believe them because I have a Serta and paid 2400.00 and really trust the company because they had been here for as long as I have and I'm 49 yrs so I bought this mattress and for the 3rd time I complained and now they are going to charge me to come out. I told him no I will not pay a service charge when you told me I had 30 yrs warranty then you try to charge me for a service charge I don't think so that is your problem not mine its your mattress that didn't live up to the warranty and box that broke. I don't have children to jump on the bed and too old to jump on the bed so please someone tell me what I can do to fix this. I was going to buy 2 more sets of mattresses for my other two rooms but with there warranty and quality that won't happen. I guess I can make a complaint to the BBB.

I have a pillow top twin matress and have been complaining to the store about the sinkhole and she keeps measuring to see if it is 2" deep before they can do anything. It is over 1" with no one in it. I too have backaches from it. I paid about 800. for a twin and hate it. When I lay in it I sink a lot more than the 2" I am sick of calling the store and having her come up with her string and pulling it over the hole and saying its not 2" yet! Help!e

Two weeks ago I was expecting a full mattress set and frame to be delivered. We received a call the night before to expect the delivery between 7 a.m and 10 a.m.

The delivery truck arrives with only the box spring. Customer "service" informed us that we should have received a robo call informing us that the delivery was incomplete. The representative was impatient with me and completely unsympathetic about the situation. When I asked to speak to a supervisor, she told me that she didn't have one. When I asked to speak to another rep. she became angry and told me that I would only get the same response from another person. I told her to put me through to the next rep, she put me on hold and 40 minutes later I was disconnected. By the way, she refused to tell me her name and even refused to tell me the part of the country she was located in (turns out she mentioned they were an hour off from my time zone when she acted exasperated that she had to field this call at such an early hour-----early: tell me about it!

I too, will never buy another Sears delivery item. They were completely uncaring and rude. Shear incompetence! It felt like one of the old Saturday Night Live skits about uncaring bureaucrats from hell.

Sears: I have a mattresse with the warranty cod: TR#[protected] [protected]. Reg no.62A9070 C 01483. Made in Canada. I bought this box spring and mattress from Sears Catalogue around 4 or 5 years ago. I have been very disappointed with it. When I bought it, it was on sale for $700.00 which I paid as this was supposed to be a very comfortable mattress. This was my first complaint to Sears for anything as I find Sears have great products which stand up, but this mattress hasn't. I would like to have a reply back. My gmail address is loretta484@gmail.com. What can I do? Thanking you in advance for your utmost immediate attention.. The consumer number on top is 080650 SZ60. Thanks. Loretta M. Wight

Within three months of buying our new Serta pillow top my husband and I were sleeping in valleys. Since we cannot just run out and buy a new mattress we are both now waking up with terrible aching backs. It has gotten to the point that I dread going to bed at night.

When our two year old granddaughter is dropped off for the day she is laid down in a hole. If she was a baby I wouldn't have to worry about her rolling off the bed.

We definitely will never purchase a pillow top mattress from Serta again.

my serta pillowtop matress is almost 5 years old. it is a queen size with only 1 person sleeping on it. it is turned frequently, but it is sagging, it has no support and the springs are creating pressure points on my body. I have contacted the store of purchase and they have contacted the company representative. it has been over 7 weeks, I have called the store several times, and I am told the representative will be in the area soon. but I have yet to receive a call. I am very frustrated.

I purchased the mattress in June 2017. Within a few months a dip began developing in the mattress. As time progress so does the dip. At this point the mattress is very very uncomfortable and it is impossible to get a good night's sleep.

The problem with mattress today is you can't turn them over. Mattress sales people have been trained to tell you "that you never have to turn them over" All you can do now is rotate from head to foot, so you get the dip no matter which way you turn it. I had and old sealy mattress that I could flip when it got the dip. Never had problems with my back. I'm sorry I got rid of it! Purchase a the new plush mattress, my husband and I can't sleep next to each other because we get that dip. So one of us sleeps at the top and one at the bottom. Still can't get a good nights rest. These mattress today are made to keep the mattress companies rich ! my old sealy last me for 20 years! Only reason I got rid of it was because I had it so long, and I wanted my mattress high off the floor. That was the biggest mistake! Their getting rich off our acking back. The know we need a bed!

Weak poorly designed for cost foundations are a major part of the problem! The foundations need a foundation!

We bought a Serta Panorama bed for 1500$ 3 years ago for a wedding present to ourselves. This has been a nightmare of a mattress. I am pregnant and miserable, my poor husband wakes with back and neck problems every morning because he gets the deeper of the two holes in the mattress.

The warranty process has lasted months now. After paying 45$ to have someone inspect the mattress and finding it faulty... they now want to add 80$ to have them pick it up and redeliver it after they do a "quick fix" in the factory.

When asking them what I am supposed to sleep on while they are repairing it they say sorry about the inconvenience but there is nothing we can do about that.

Word to the wise, don't buy Serta! and if you do, I hope you never have to initiate a warranty because their customer service is horrible!

Dear Sirs,
We purchased a Majesty Firm mattress from Mattress Giant(who no longer sells Serta mattresses) Frisco Texas. on 10/08/08. We noticed immediately that the mattress sinks when the body weight is applied & we paid for a technician to investigate but he just blew us off & left.
Mattress Giant no longer sells or has anything to do w/ Serta., so I am left w/ a $876 piece of junk.

Please advise how I can get assistance with this matter.

Respectfully;

Walter Steele

I agree I will never buy another Serta product again! I purchased a mattress not even 5 years ago also and it sways in the center, and the fabric is splitting. I am unable to get any type of help from the sales dept where I bought the product. If you read the warranty it actually voids its self due to normal use of the product!

We would NEVER! buy another Serta product. Our mattress is a torture chamber which we paid 1600.00 for and so far we have not recovered one cent. The retailer has tried to make it right to no avail. So far we have had FOUR (4) mattresses which all have a problem.

I bought one and the same thing happen. I call someone from the company they sent someone out to look at it. I had to pay 45.00 for them to tell it had to sink two inches for us to get a new one

Bought a Serta perfect sleeper, will never buy another Serta mattress. Their warranty is absolute crap, and the mattress is sagging in the middle after 3 months. Worthless company, buy from someone else.

Serta will stand behind it's product warranty if you never sleep on it! I have had two perfect sleepers but not perfect sleep, the mattress collapses so much in the middle I feel like I'm in a TACO! Don't waste your time or money on a purchase or complaint about this mattress.
Free mattress FOR SALE - Carol (Pennsylvania)

I also bought a Serta from American Mattress. I was ready to cancel the order before it came and my husband said no. My back has been hurting ever since, it is harder than the floor model, but I can't prove it. Also they have a 30 comfort garentee, but, all you can do is get a higher priced one and pay for delivery. Right now they have a "sale" it is the same price as it always is. Bad company, bad service, pushy salesman.

I have a mid range SERTA "Dandilion" full set. Am on my second mattress in less than two months. First had a "strong" noise at end of bed. Second one has many metallic creaking and clicking noises. Have emailed SERTA with no response. The bed in the showroom is perfect with regard to noise. Am wondering if they have one model on display and sell another one, same name, made in a foreign country. Not the same as the one I demoed.

Ed in Sacramento.

We are having tremendous problems with our recent Serta mattress purchase. The springs make a terrible grinding noise when getting on and off the mattress on all sides, but primarily on one side which leads me to believe the product is defective.

My wife and I roll into each other toward the center, and the edges of the mattress are so soft and unsupported that we nearly roll out of bed. I am afraid of waking up on the floor sooner or later.

We are planning on exchanging it for another of the same model as we don't want to spend any more. If the next one does the same, we will chalk it up to it just being a substandard model.

The retail price for the mattress is $279/Queen. Not a bad price (the next model down was $179). But still, coil noises squeaking with regular use is the sign it being time to replace your mattress, not a sign of a new mattresses general attributes.

We are frustrated.

same problem; foam mattress, 2-1/2 yrs old. problem started almost immediately. serta has an answer for everything--even to the point of rewriting the laws of physics. shoddy product, shoddy company. STAY AWAY. do not give these people your money. i have filed with consumer protection office.