Serta
Reviews and Complaints

Serta provide me with a new mattress in Dec 2016 this mattress is 5 yr old. This mattress is awful we both have bad backs This is the second mattress Serta that bad. The first mattress was fro Mattress Firm in Cape Coral. This is very upsetting that this is the second Serta that does not hold up for the 10 year warranty. This mattress is only 5 years old

Thank You
Carolyn Montgomery
3505 NW 9th Terr
Cape Coral Fl 33993
[protected]

Bought at Macy's 3 times as first two defective! Was told mattress plush it's not it's hard and I have trigger points in hips shoulders not a good nights sleep in a bit over a year as COVID-19 resulted in shutting delivery and inspection down! Now I am stuck with an expensive mattress I cannot afford to keep! Thanks COVID-19 and Macy's! Tried calling Macy's cs and have not gotten through not to Macy's south ridge store as manager left right after I got the 3rd replacement for defective mattress I was assured it was plush! The worst mattress I ever had! Never had issues with Simmons until they put titanium coils in the center third of bed how stupid is that for someone with back surgery to sell it to? Since COVID-19, I haven't gotten hold of Macy's at all! They cancelled inspection due to COVID-19 now I am stuck senior on limited income with a bed that makes me hurt! Never another Serta again! I will stick with Simmons when I can afford one which is not for 9 yrs!

Purchased about three years ago, the chair has been perfect in all ways except soon after purchased, the "bonded leather" cushioning began to break down. Initially with small bubbles but progressing to a complete molting. The laminate material has deteriorated in all locations of the chair and require constant cleaning of the floor and brushing these peelings from clothing.
The chair was purchased because of the 10 year warranty that it came with. I am writing to inquire about how to proceed with a claim to receive replacement parts or get a credit for the purchase of a replacement chair.

Thank you,
Bill Eckler
[protected]
[protected]@yahoo.com

We purchased this mattress set on july 29, 2017, as of today the mattress has a hump in the middle and indentations on on sleeping sides, on one side we have a 2x6 piece of lumber under the edge of the mattress because it dips down so low it feels like you are going to roll off the edge. Just to let you know we are average size people we have brought other serta pillow top mattresses in the past and never had a problem. We would like to have some resolve in this matter the mattress is not comfortable at all. Thanks jim and gloria daniel

Good afternoon,

I bought one of your $300+ office chairs via amazon, but it was delivered with arm material not correctly and completely sewn together.

I was emailed a customer service number to true innovations, 1.800.379.9773. I was the first call (call 1 of 1) and waited 45 minutes to speak with someone. When I did finally speak to someone, they said "our company doesn't make those chairs." I told them there number was staples on the bottom next to a prompt, "Do not return-call first." She replied, "Yea, I don't know, " and hung up. I called again, and after waiting 45 minutes, spoke with a different girl. This time I simply asked to speak with a supervisor at the onset of our conversation, to which she replied, "The girl you talked to said you were rude and that's why we won't let you talk to our supervisor, " and hung up.

It is your responsibility to vet your business partners, because when you give them permission to stamp the Serta name on a product- that product just as well may have been shipped from you personally.

This is the first experience my wife and I have had with Serta, and overall, we absolutely LOVED the chair we purchased (I understand things happen in every field); however, you have certainly:

1) Gained a broken chair- it will be returned via amazon,

2) Lost 2 customers for life- who were initially happy with your product overall,

3) Secured a collective estimated 80 years or so- my wife & I probably have that long to live between us- of NEGATIVE word-of-mouth advertising,

4) A negative online review- whenever such an opportunity presents itself or can be found.

You failed, epically,

Jeremy

We ordered a Serta mattress in August 2020 and finally received it October 2020. However, the week of delivery we were leaving for vacation. Once we returned to our new mattress it was comfortable but then it started to sink with a hump in the middle of the bed.

The mattress has cause discomfort and after going through Chemo and Radiation this is very disappointing. Please replace.

Respond to: [protected]@hotmail.com

Thanks

I purchased a mattress through Art Van in Saint Louis, Mo back in June of 2019. The mattress is sinking in, My wife is now experiencing back pain due to the defective Serta mattress that was sold to me. She cannot even sleep in it any more. This sinking start about 10 months after it was purchased. I paid actually $1, 800.00
I would like my mattress replaced as soon as possible.

T can be reached at [protected]@gmail.com
Or [protected]
Thanks Charlie

Well in Jan we had a Serta adjustable bed Foundation delivered.

I paid for the white glove delivery and setup for up a flight of stairs👻

Should be some good stuff. Well they came on time but one of the 2 said we can't take this upstairs, why? Because this is only a three foot width. Now I had a king size and queen size both taken up stairs. So I asked are you serious and he said yes we can't so I just said that's some BS and let me. Make some calls 🤣 well well now they try and made it...

So they set it up and don't say hey come see or let us show you and only say sign this tablet. I come up stairs and see the stuff instructions, accessories all just sitting around which was okay but again a preferred delivery company can do much better.

So I do the survey and am 💯 honest. I get a call from an Angela [protected] wanting to know what was wrong. I did call and explained on my voice message just like here...a month later no return call...so last week I called an left another message and included her name the reason and my cell number and asked to be called back...of course I wasn't called back so here we are.

To whom it may concern,

I purchased a matress through Big Lots in Longmont CO back in June of 2019. The matress is sinking in, I am now experiencing back pain due to the defective Serta matress that was sold to me.
I would like my matress replaced as soon as possible.

if you can contact me as soon as possible, my email address is
[protected]@yahoo.com
[protected].

Looking forward to hearing from you.

Angel Compian

This is the second mattress that we had to complain about for this order. the first mattress was replaced because your man said it was defective. This mattress is on an Angle Ergo Motion Frame. When I raise the bed it bunches up in the middle in several places and makes it very difficult to sleep on. I wake up every morning with a very sore back and it takes me awhile of stretching to get rid of the pain. We had not slept on the mattress all this time we have owned it. My husband was in home hospice and he slept on a hospital bed in the family room and I slept on the couch for a while. I hate this mattress it is not like our other mattresses that we had before that were also on adjustable beds. It is so uncomfortable. It bunches up in several places not just one place and hit me in several parts of my back.

I called in several days ago and the man said he would send me out a complaint form, I never received it, I have a picture of the tag that he asked me to take and I can take more pictures of the mattress itself. but I need a phone number to send them to. That is the only way I know how to send them. The first time I called about the first mattress you took the information over the phone and there was someone out here in a few days. I just can't sleep on tis one anymore.

I have the receipt and we purchased it from Colders on June 23rd 2018. We also purchased one for our grand daughter a few months later and hers is just fine

Pauline Parker [protected] Name on the bill is Chester Parker

I purchased my mattress from Art Van 1 1/2 years ago. The mattress is sagging and so I contacted Art Van. They came out and confirmed that the mattress was defective. They told me that I only need to come to the store and pick out a mattress. We went to the closest stare and the sales associate did not want to bother because it was not a new purchase.

We drove over to the store where we purchased the mattress and were told me the customer service that we could pick out any mattress. The sales associate came to the floor and told us that we would only be entitled to a replacement mattress. We argued that defective beds should just be refunded. She stuck with their 'policy' and said that they did not care what other stores did with defective products and would only be amenable to replacing the mattress with another Serta foam mattress.

I purchased mattress in 2015 from a Serta retailer in my city. For the last 6 months it has caused my wife a stiff back and is uncomfortable.
I called the retailer and sent the required pictures for a warranty claim. There was two very noticeable saggs in the mattress. There is no question that it is defective. The retailer denied the claim stating that there is a stain on the bed. The stain has nothing to do with the fact that the mattress is defective.
I could of purchased a $400 bed and been just as uncomfortable in it but the retailer bragged up the quality and the warranty of the Serta so I upgraded and spent $1300 on this one. So now they say I'm stuck with it.

I bought a "sdet" and have 1 "law" tag covering mattress & box spring but with 1/2" sag in middle of mattress Sert5a say I need 2 "law" tag=9 yrs. ago the dealer who backs me up sold me a set"=Serta refused to honor the 10 yr. warranty & when I bought the "set" in August 2009, there was only 1 "law" tag, I spent hours on phone with Serta contract customer service attempting to resolve the issue, Serta made it impossible by not allowing me to email them directly, instead I had to use a submission email form on their site limited to less than 150 words, I uploaded a scan of "law " tag for my set that clearly gives Mat. fill details & also box spring in that 1 "law" tag if had wehich was from the "set mattress which I had to tear off to scan, I couldn't take a picture of it due to position on the mattress, and Serta refused to honor m7y warranty although I agreed to pay up to $149 for new mattress & up to $20 cost of inspection=Serta is a dishonorable company and everyone should know this before they look for a mattress

We bought a Serta Perfect sleeper Reserve Suite Super mattress in end of October 2016 from QVC which was delivered in December. The bed was fine the first six months but we started noticing a blow out near one side of the mattress and lumps at different areas on the top. In May of 2018 we called QVC and told them about the bed. They informed us to call Serta direct. We had to pay $40 for an inspector to come out which Serta arranged. Inspector came out and took pictures and measurements. We waited to hear back from Serta. (Which is part of their game). July 20 Serta notified us our matress was to be replaced but we had to send another check for $109 and copies of tags in order for delivery of new bed. We sent this registered receipt and they received it on Aug. 3. It is now Sept 4 and we still have no new matress and when I called today (Sept 4) I asked for a Supervisor and was told none were available and I might have to wait 48 hours to get a call back. Every time we call Serta in Hoffman Estates, IL we are told our bed is in production. (Like they are really making a bed for us?) Serta literally stalls you three months plus from time you call in to tell them you feel their matress is defective and they deem it's defective. Meanwhile they create a bunch of correspondence to keep them from giving you a new mattress (which should all be done right away) that we deserve through our 10 year warranty while charging you for delivery and inspection. Here we sit (lay, very uncomfortably I might add!) still with no new mattress. They never once have called us to inform us of anything. They make us do all the work. We will NEVER buy a bed from QVC or Serta again. They both fall very short in their customer service. In fact Serta gets a zero in our book. I'd love them to spend a few months sleeping on a bad bed! The fact that they say they take so long to do the paperwork must mean they have a lot of bad beds and a lot of unhappy customers. Just awful - buyer beware!

I was totally mislead about what mattress I was purchasing from Mattress Plus in McMinnville TN
My Receipt says Blue Max 100 - They delivered a Blue Fusion 100 which is like trying to sleep on a bed of concrete. I tested the Blue Max at the store and that is what I wanted. He played the sales part up like I was getting a secret deal but once he got my money the story was different. The owner at Mattress Plus and his worker hide when I come into the store and are avoiding any exchange per the trial period. I have requested a refund and they basically told me to go screw myself. I threatened legal action - they said Go right ahead and sue me...

I have text messages where the sales person incriminated himself with lies and misrepresentations about the Serta product
I have 5 ruptured discs in my lower back
This is why I needed a new mattress
I have called and emailed Serta repeatedly
I have not received any acknowledgement from them at all
I am sick over this and feel that the people at Mattress Plus are Criminals and that Serta does not stand behind their product.
I am Sick over this whole ordeal

I purchased 2 mattresses and box springs around 3 yrs ago from Boscov's department store. I got a full set for my son for Christmas. The mattress was investigated by Boscov's and was considered faulty, but they said in the fine print that there is to be no stains on mattress. Well if the mattress is faulty and the spring is sticking out of it there was a tear and of course if you have this mattress it is going to get some kind of stains on it. They said that due to the stain and the tear they won't own up to the warranty. I just don't quite understand why! I paid for 2 sets only asking for a new mattress or some kind of satisfaction it was determined faulty. Just because it has a stain on it really are they going to resell it NO I am very upset in this matter I paid good money for this and they should last longer than 3 yrs! My name is LeEtta Swigart my Phone # [protected] e-mail [protected]@aim.com. I would appreciate a response in this matter.

I have tried contacting Serta Canada multiple times via phone and email but sadly no response. They have shown an extremely unprofessional attitude and I am utterly upset with them. their phine seems to keep ringing and after a certain time the phone line drops. They never responded to the multiple emails that I send them.
My mattress has completely caved in from one side, within 8 months! I feel like I've fallen into a ditch! Even though it was rotated after 3 months yet it just formed a depression and given me a severe backache.
I demand immediate response and remedy!

We bought this years ago. One day I noticed I was in a sink hole. and had to force my self to a higher spot. Then the edge of the mattress started to flatten out in a 45 degree angle for about 2 feet. I went to furniture row and they did nothing said I needed to call the company. yet they bragged about the warranty when selling it to me. They even looked it up and had us on the computer showing when we bought it. Still said we had to have the receipt. $1500 for it. called the company and asked for help. Same response, asked if we had the receipt. Like no we look but couldn't find it. they were like Sorry can't help you. Guess the receipt should have been stored under the mattress? lost this customer.

I bought a Perfect Sleeper and after two years it sunk where I sleep. Contacted Serra...was told to go back where I bought it. Ross Furniture came and put his whole fist in the middle. I discovered the warranty is for the top of the mattress only. I am waking up with pain. After reading the complaints, I feel this company's product should be looked at. Eleanor Morelli.
[protected]@yahoo.com. I would like a resolution or compensation.

After having our Edgarton Firm for a year we had major sink holes to the point my husband had to sleep at one end and I at the other. We had a 10 year warranty, I lost the receipt, finally found it and called about the warranty, 35.00 for a inspector and 114.00 for a delivery of a new Mattress that was the same quality, well that was a joke, I got it delivered today, Old Mattress that was 2 years old, was almost 10 inches in height, new mattress 8 inches, no memory foam or pillow top like our old one did, If you sit on the side, the mattress sinks 3 inches, down to 5 now, if you lay down and total relaxed you roll right into the middle, the Coils squeak, oh did I tell you we haven't even slept on it yet, this mattress wont even last a month, I called Serta twice, they said I signed a paper that I might not get the same mattress BUT it would just as good as our last one, WRONG, this is a cheap mattress that they put in RV's . It is a Homeworth Firm, but nothing firm about it, Even the Queen size sheets are to big for it.. Never again will I buy a Serta they really ripped us off, I plan on sending them all my chiropractic bills for the piece of crap they call a mattress. I took a picture today and will take another one in 30 days if it last that long. I will be making a BBB complaint too, I have lost to much money on this company, I can go to the thrift store and buy a brand new mattress that is better than this! Serta wont do anything about it, Its not even Stitched correctly, very very poor workmanship.