Service Quick
Reviews and Complaints

Had a samsung bespoke fridge that was having issues

They send the first “tech” who says it was a closed system issue and another “tech” would be called out

Here comes tech 2, arrogant from the get go. He decides to get a tad snippy with my wife and i have had enough so i told him fix it or take it with you.

It was very cute that he quoted that correctly in his report.

He says the first “tech” can not diagnose problems, what, thats what he was here for right?

Anyway tech 2 attempts to start a fight after being challenged about the first guy being here. I walk away while he continues to stare me down from the kitchen.

After clanging and banging for about an hour, he blurts out there was a leak.

Today we hear this hissing noise so i remove the bottom panel and the gas is leaking out. I barely touch a copper line and it FALLS OFF!

This was blantant sabatoge from tech 2 who clearly did not like being challenged

Thanks for ruining our holidays.

Thanks for creating a huge safety issue for us.

Now i have gas blowing in my home.

Picture are here to show the piece coming off.

Videos are being saved as well.

This company is a joke and a dangerous liability.

this will reported up to every state and federal agency i can find with these videos and the ones from when this clown was in my home.

Run do not walk from these people.

I should not get service from this company, knowing what I know now. My husband called and explained we have a leak in our front door washer. The representative explained to us the issue and quoted us on the labor and parts cost. She then scheduled the service and assured us that she ordered the three parts. We then called back and checked whether one or two technicians will be arriving for the service call. We were advised that it will be one technician. We then also asked whether the correct parts were ordered. The response was - yes, three parts.

The day of the appointment, the tech arrived and told us he cannot fix the washer because only one part was ordered and he needed three parts! But he needs to collect $140 from us!

He then proceeded (supposedly) to order the other three parts and told us that he will come back on January 1, 2024 to fix the washer. We asked again if he will come on Monday the 1st since it is New Year Day. He assured us that the company and him are working on that day.

We received an email about the appointment that we will receive a call in the morning regarding our service window time. We woke up early to expect a call. Nothing! By noon, I tried to call the service center, kept waiting for 45 minutes and got disconnected. Several attempts again and even opted for a call back, still nothing. Reached out to their text/chat team and was told my window of time is 12:00pm-2:54pm. And that I will receive a call immediately. Well, it is 3:24pm and nothing!

I think this company scams people for the $140 diagnostic visit and that they don't order anything and subsequent visit may never happen!

I will not buy another Samsung appliance or device!

My Samsung refridgerator's compressor died 3 1/2 weeks ago. I called samsung and it took 3 days to get an appointment scheduled to get the refridgerator diagnosed. It took so long I purchased a new refridgerator and moved this one to the garage. Now 2 1/2 weeks after diagnosis the company show up and says that there is no guarantee that this repair is going to fix the refridgerator. I told him that his company diagnosed it. All he wanted to do is convince me not to have the repair done.

in summary.. 3/12 weeks and I still have to negotiate fixing a refridgerator that has a compressor issue that is under warranty by samsung.

The staff is argumentative and does not want to help the customers.

When my Samsung refrigerator broke 14 months after I purchased it, I was glad I had a warranty for 3 years. Little did I know that having a warranty backed by Service Quick was like making a donation to their company because they did nothing but waste time and ultimately I had to find an independent person to fix the refrigerator. It was a week when the temperatures were in the high 90's and I had a newborn depending on milk. I asked for any way to expedite the process. Here's what I got: 1) Day 1: They scheduled my appointment with someone who does not fix refrigerators. 2) Day 2-3: They re-scheduled and this time the person went to the wrong location. 3) Day 4-7: We re-scheduled again and this time they said they would come between 8am and 5pm. They called at 5:30pm to say they couldn't make it and would have to re-schedule. At that point I told them I would not be using their services (is it called services at this point?). I went to Best Buy and asked for a refund of what I paid for protection when I purchased the refrigerator. They only gave me a pro-rated amount, even though their plan to fix my refrigerator (Service quik) really isn't a plan at all. Check the reviews of who provides your protection service repair for appliances before you shell out the money to pay for it.

Why is this compay still in business? I am beyond disappointed with the lack of integrity of Service Quick. I felt cheated and robbed! Samsung set up the appointment, they said $149 for labor and if the technician can do the work and is one of the parts covered under the 10 year warranty Samsung parts and 5-year Labor on Digital Inverter Compressor, evaporator, condenser, drier, connecting tubing, then it will have to pay for the labor which if it was the same day, it will be another $49. So the technician came over lasted less than 10 min. he said that I need a new compressor AND THAT IT WAS NOT COVERED. Then he left...10 min $149 for nothing. Then, I had to call Samsung again, make another appointment. They told me that I will have to pay another $149 plus labor. Which I don't understand why another $149 cause us he is coming for labor only. So the day of the 2nd appointment, I get a call from another technician who broke down all the fees. $717. He too said the compressor wasn't cover, till I showed him my response from Samsung. The price dropped, to $547. The biggest rip off is that they were charging me $100 for gas, they said that the compressor DOESNT COME with gas, which is NOT TRUE. This is a complete rip-off! How can this company get away with this? So, no thank you!

Samsung freezer, Icemaker kept clogging up and not making ice. Appointment scheduled with Service Quick. Serviceman came on June 15th - said it's an issue with Samsungs and A.. B ..and C parts should be replaced. My husband told him to go ahead and repair what was needed. Repairs done, costing almost $400 - however the next day the side of the freezer that was worked on is no longer freezing and food was defrosted/defrosting. We moved what we could to the other side of the freezer and even packed a cooler with some food. Having to buy bags of ice now because now icemaker is no longer working again. Texted serviceman and he gave managers phone number to have them come back out.. however phone is turned off. Called Service Quick to have them come back out and now they can't come until June 25th. I call back to escalate it as the freezer is now worse than ever. Was told it was going to be escalated and we would receive a phone call.. To date, still no call. Called again this morning June 19th to yet again escalate as the kitchen now smells like spoiled food. Had to throw away a bunch of food now. Spoke to rep.. " sorry ma'am the 23rd is the earliest we can send someone out ". Texted service repairman that came originally and advised of the issue.. response was " someone will call you ". This is totally unacceptable.

HORRIBLE customer service/UNRELIABLE company: Service scheduled for repair of Samsung freezer door handle. Appt scheduled so I made sure to be off and at home for the "window" that would mean 9am-6pm. On date of appt, I called to see if I could get an idea of time and person said they would call technician to get me a 2 hr window. I stepped away from phone for 3 mins & got vmail @ 12:36pm that said talked to tech and "looks like he's not gonna be able to go back out he's not able to go to your appointment for today so definitely give us a call to reschedule". I spent 35 mins trying to get thru to them via phone; had to go thru *** who also called them & we were on forever before getting thru. Person's response was to first tell me my appt is for the next day but I had text/emails to show today so she said "yes it's for today but now it's for tomorrow". When I read the transcribed vmail about tech not going back out, her response was "it's out of our hands". But YOU'RE the company! Someone should know what the heck is happening with their techs. I'm supposed to be here until 6pm waiting but your tech is done by 1pm? There's a reason their customer review rating averages 1.01 out of 5 and based upon reading all the reviews, it's b/c we're not allowed to give them ZERO stars. (READ the reviews - this is not their first appointment/customer service issue)

If there was a zero option, I would definitely give them a zero. We have had the worst experience with our TV repair and even a month out with 3 different technician trips, the TV is still not fixed. They either misdiagnosed the problem or they bring the wrong part or they neglect to show up. Yesterday everything was supposed to be all set with one last repair and they evidently bring the wrong part. We live 10 minutes away from the head office. The manager told the technician that they will come back the following morning with the correct part. Today, no call and no show. I called customer service, was hung up on twice. The service representative refused to help me but stated that his manager will call me back. She never called me back. As mentioned the office is only 10 minutes away! Service quick technicians should have gone to the office right then and there to retrieve the correct part and finish the work. We are extremely disappointed with Service Quick and Samsung for utilizing such a poor company. There is no point in purchasing a warranty when the service is like this. We are one month out of not having a TV. The technicians left the TV off of the wall mount since yesterday and just left it on our couch. What the [protected]@&k? Who does that and not return when they say they would? We are probably better off buying a new TV at this rate. Service quick/Samsung...so disappointing.

My Service appointment for my Samsung Refrigerator was scheduled on November 12th. The technician never called to set up a time. I contacted samsungcare at servicequick.com, who informed me that the technician was scheduled to arrive at my home between 8 and 10. Nobody showed. I called service quick again and was given the technician's name and number. The person who answered didn't seem to know who I was or why I was calling, then I was disconnected (or they hung up). I called service quick again. I was told that my appointment had been cancelled and re-scheduled for the next week because the technician said I was not at home and I agreed to the re-schedule! This was an outright untruth. Imagine my surprise when Service Quick asked me "who told you that you had an appointment today anyway"? Really? I had text messages and emails from Service Quick with my service request number on it and the service date! I asked to speak to the manager. I was then told they would definitely send someone to my home by end of day. Nobody ever showed. Samsung utilizes Service Quick as a third-party service provider for Appliance Warranty Service and/or Repairs. I then contacted Samsung who after approx. two hours and another disconnect (I had to call again), cancelled my service request with service quick and re-scheduled with another company. I have never been so frustrated with a company before!

Actually no stars but they ***'t let me post a review without a star rating. Service Quick never came out for appt. We purchased a Samsung TV from Costco and got an extended warranty. Service Quick previously came out twice and has not fixed the problem. I called them again on Monday and I was given a choice of a service call on Wednesday in AM or PM. I said pm and they were suppose to come out between 1 and 5 p.m. I stayed home in the morning, expecting them to give me a better time frame. At 2 p.m., no email, text or phone call. Called Samsung, who told me to call Service Quick. After 4 calls, I finally get through to a person who does not even have us on the service schedule even though we have a ticket number and the repair call was confirmed on Monday. She wanted us to make an appt. for July 23! Today is July 8! I ask for a supervisor who tells me that Service Quick has been out twice and already replaced many of the components. She says Samsung could exchange or refund the cost of the tv. I was put on hold for half an hour when she transferred me. I tried calling the Samsung service number she gave me and could not get through. I called Service Quick back and they told me the Samsung service number wait is an HOUR. Then someone calls me back from Samsung and wants a receipt and I find two receipts and the person on the phone tells me they are not for the Samsung TV that we got the extended warranty for. I am upset at Samsung and Service Quick. A technician is suppose to come out Saturday. My husband does not believe they will ... they make appointments and then they do not show up. We will see.

Why can't we give them ZERO stars? That is all this company is worth! I had an appointment scheduled to have my refrigerator repaired on December 1. When I called the night before to try and verify the time the technician would be at my house, the person I spoke with on the phone assured me that the technician would be at my house after 4 p.m. because I'm not home from work until 4. When I looked at my phone shortly after 11 a.m. on December 1, the technician had already been to my house, and since I wasn't home, he left. When I called back, the person I spoke with said they would never guarantee a specific time for a technician to come to anyone's house, but obviously the girl I spoke with on November 30 did. My appointment was then rescheduled for today, December 7. At that point, I asked to speak to a supervisor, and was told that a supervisor would call me. I have yet to hear from any supervisor. I then called on December 3 to get more information as to how the whole process works so I could make sure I was at home for my new appointment and I was told to call after 9 a.m. on December 7 to get a time frame for when the technician would be at my house for the appointment. When I called, I was informed that there was no one available to come to my house today and my appointment was now rescheduled for tomorrow, December 8. I have never had so many problems dealing with any company as I have with Service Quick. The company name itself is a lie. I originally called on November 24 to have someone come look at my refrigerator and no one has been here yet. I feel that no one in the company is concerned at all with customer service.

Samsung and Sevice Quick should be ashamed of themselves. They sent their tech Jung Hyun out to my home to evaluate why my Range keeps melting my knobs and the oven door locks itself consistently. I had them come out for this same issue just a short 6 months after I purchased this Range. Now it happens again one year and eight months later - only now I am out of warranty. The tech is clearly playing both sides of the coin as he arrives. He tells me to request a free service accommodation so I don't need to pay. I call customer care and Samsung and after some resistance they grant it. I hear the tech speaking Korean or some other language, then he is talking to Samsung tech support. He take some pictures, then talk to a women at tech support. I hear her say -replace the oven door. He argues with her that it wont help. He then takes her off speaker phone, and I hear him say- ok I will let her know. He then tells me that Samsung has deemed this physical damage and they are not going to fix the unit or accept responsibility. That I need to hash it out/fight with Samsung. I ask about replacing the door as the lady suggested, and he literally says to me: "She never said that" ..I say I heard her say that and you disagree with her. He again claims it did not happen. Clearly I needed to record this conversation- because they are conspiring against me in my own house. So now, I have an oven that is a safety hazard and they are the reason that Samsung has now deemed it not their responsibility. These people are shady, and I strongly encourage EVERYONE to RECORD THE ENTIRE SERVICE VISIT so the same thing doesn't happen to you. I will never buy Samsung again.

My Samsung ice maker was making only crushed ice not cubed ice. I called Samsung and they offered suggestions but my ice maker would not come out so Samsung sent out a technician from Service Quick, his name was Tony. When I got home from work I found out the technician, Tony, had taken out my entire ice maker from my refrigerator and said "it could not be fixed" that it had a crack. It did not have a crack before I left work but I believe he cracked it trying to dislodge it from the unit. Then it became "unfixable". Before I left work, before the technician came, my ice maker made crushed ice. When I got home I had No Ice at all AND my whole ice maker had been taken out of my unit. Tony, the technician did not consult with me about the risk of taking the ice maker out. He said Samsung would "exchange the entire unit". No, Samsung is NOT exchanging. He did not give me accurate information. After calling Samsung to explain what happened, Samsung offered 50% off a new fridge if I bought straight from them. I DON'T want a new fridge or money, I simply want my ice maker the way it was before the technician came out. He has now cost me $2000 and the need to buy a brand new refrigerator. I have tried to speak to the call center and supervisor *** Olmos at Service Quick, but neither are taking responsibility but saying Samsung is offering me an "accommodation of 50%" Then Ms. O. said Monica Jacquis would be calling me but she never did. Then I was told they would send another technician out to service. I asked how when the unit was unfixable? I called again the next day and spoke to a new person at the call center. She informed me that the service call had been cancelled without my knowledge because she said the ice maker could not be fixed. My exact point the day before. Service Quick has cost me a great 4 door European Fridge that I never that I would have to replace after a service call from them. I need someone to make this right.

This is in relation to the service provided by the service technician named *** sent by Service Quick to diagnose and repair my 22 cu ft Samsung Family Hub refrigerator. Honestly, I never give reviews but I had to write my review and experience with this work. Right from when this technician stepped through my front door, I noticed his troubled demeanor and unresponsiveness. He looked frail, could hardly hold himself up and just plain angry looking

He was very rude, bad mannered, ill-tempered, unwilling to answer questions, got me aggravated several times during communication and got aggravated himself for no apparent reason. Refrigerator is a major appliance for any family that needs to be repaired as quickly as possible. I have been chasing this repair for several weeks

The technician very rudely walked out on me for no apparent reason when I asked about timeframe for subsequent work to be done, I was so confused and taken aback by this attitude that I had to walk like 10 feet behind him outside my house and verbally warned him never to return to my property otherwise I will call the cops on him for trespassing. This is the very worst service experience I have ever had and I have had several service technicians at my home for previous issues with this same refrigerator in the past 5 years I have owned it and other appliances and never had a single issue with any of them in the past

The company Service Quick was quick to take sides with their technician after he embellished his fabricated story/statement without even contacting me the customer to better understand what transpired and the company quickly assume I the customer was to blame. This is the first time this company Service Quick came to my home for any appliance repair and by far the worst service experience I have had. After this experience, I went online to investigate other customers experiences with this company and their general previous customers review online is appalling

Service quick is a horrible operation. I have unfortunately had them in my home several times. The service is horrible both the service individuals and their scheduling department. They have zero respect for their customers. It is impossible to get through to them. Almost every time I have dealt with them and had to make a call to their service center it says systems are down or I have waited hours. Also, the call has disconnected only to have to call back and wait another hour. I recently had an appointment with them where my husband and I took off. We both work from home and are unable to have people in our home when we are working. They contacted me the day before to ask me to send them a picture of serial number and model number which I did as asked. They said they had the wrong serial number and model number. Our dishwasher was serviced recently by a professional company who knew how to treat their customers and they had the same model number and were able to come on time and respect me as a customer. Also service quick had been texting my landline when the primary number provided to them was my cell phone. This was part of their excuse. I also tried calling them because I wanted to make sure that they would come on the scheduled day and I was not able to get through to them. Several months back we had someone from the company come to service our refrigerator and the service man was extremely rude to our adult daughter who was at home waiting for him it was to the point of truly upsetting her. I am recommending that no one use them. I am going to make it a point to request other companies to come even if I have to wait longer because doing business with them always waste of my time. I always get aggravated, lose time off, and it's a project to even to communicate with them. They are the most unprofessional company I have dealt with and it's a full time job to get through to them. When I had the issue with the service man that upset my daughter I had called them and got through to them after hours and specifically asked that they didn't send him back. On the day they came back to put the part in of course they didn't listen and sent the same individual. Service quick is a company you don't want to do business with unless you want to waste time and money.

Service Quick is the most incompetent, disorganized, and unreliable, service company. It is interesting that in this single Complaintsboard.com review section the average score out of 60 reviews is 1 out of 5 stars. This explains quite a bit! I will be contacting Samsung and letting them know. I have an 18 month old 8K 82" TV that failed. It took Service Quick 3 weeks to make the first call. The techs were unable to correctly diagnose the issue and spent nearly 2 hours on the Samsung Tech line for help. They left without fixing the issue.

When i said that I was done with their service and suggested I would simply replace the TV, they offered a flat fee of $498.00 to fix the TV. They rescheduled another appointment 3 more weeks out. A service ticket was opened and we were told the techs would call between X:XX-XX:XXam the day of service and provide a window when they would arrive. No call at all. I called the headquarters to determine when they would arrive and was told between 3-5pm. Waited all day and around 4:50pm I called again and was told the techs were still at their last appointment and would "hopefully" be to us within an hour. At 5:30pm I finally was able to get the tech's direct cell phone...I called and the tech said they could not be to us for another hour or so. i asked why they didn't call and at least give us an update, and they had no answer except to say sorry about that.

From the initial call where a recorded message directs you to enter your 10 digit ticket number only to have to repeat it again when a live person finally answers the phone...to a gigantic lead-time for an initial service call... to another gigantic lead-time for a follow up call even after they fail to fix the issue the first time...to a lack of a simple courtesy call when running 60-90 (or more) minutes late makes for a failing company! These people don't seem to realize that if they value their own time and expect people to pay for that time, then in turn they at the very least need to respect their customer's time, by either being prompt and/or minimally having the courtesy to communicate well in advance if running behind.

I am confident that if customers in cases like this as well as other cases I have read within this review section started to invoice Service Quick for (wasting) the customer's valuable time, they would change their ways in a hurry! I ended up canceling the service call and I will let Samsung know that if they insist on using Service Quick to "represent" their products, then Samsung will no longer be a product in my house!

Please reference to the attachment I'm about to send.I called Samsung because one of the stove knobs became loose and ended up being hanging from the stove. Upon me trying to push it back in it created a big spark. I called Samsung since it was still under warranty. They stated they will send somebody out to get it fixed. The first technician who arrived seemed so inexperienced and was on the phone/ google for more than half the time he was in here. About 15 minutes into trouble shooting the problem. He attempts to put the wires back in without properly putting the elements and creates a huge spark and smoke comes out of the unit. With him doing so unbeknownst to us he burned the harness. The tech jerked so far back he probably thought he could've died. All this is captured in camera (thank god) since we have a camera system installed in our home. My husband immediately asks him if he's okay. He then proceeds to tell him the part needs to be ordered. That he or somebody else will be back on Thursday to replace the element of the ***. He made no mention of him causing the harness to burn or did he make any mention that he saw cockroaches or saw an infestation prompting to not validate the service. So 1st of all Not only did your tech cause the harness to my stovetop burn (which was proven not to be burned prior to him being here) with his inexperience. But either your inability to hire a trained tech or your company lacks providing some of the most basic training which could potentially caused bodily harm to your technician. Please take a look at the video I'm sending to show you who is the real culprit who caused the harness to burn not cockroaches like your second technician accused our home being "infested" with. We have all the proof with video from the moment the tech arrives to when the tech leaves of how little to no experience he has. the main reason I'm sending this email is because of his inexperience he caused more damage to my stove and now your company is trying to say that I Have to pay for those damages out of pocket when clearly he caused the harness to burn. I will be posting this video on Yelp and write my experience with your company. Not only that but will also forward Samsung the video and the proof of bill from a pest company confirming that my home doesn't not have an infestation problem like your second technician stated. Also if I had an infestation problem like the second technician said why was there no where in the first technicians report of an infestation or a cockroach seen by the first technician? Exactly not one word of it. And please let me help you cut your "effort" on your response back to me... i can envision your response to me on here like this will be as follows... We're sorry to hear you're experience with us was unpleasant please contact blah blah blah so we can further assist you. This is something else I envision your company responding to me " also our second tech seems to deem your home with infestation and with doing so that voids the warranty because it was caused by infestation. But PLEASE when you respond back your useless response as you have done so to the several hundreds complaints you've received here . By first PLEASE ACKNOWLEDGE the fact the your 1st technician made no mentions of cockroaches. Can you please explain why he didn't deemed my home with an infestation when he was first here?

I agree with Joyce that Service Quick doesn't even deserve one star. And here's a copy of the complaint letter that I sent to Samsung and about 20 of their executives because they hired Service Quick to fix their TVs:

==============

I don't know if you can help me, but I did not want to call your regular support or chat with a first-tier customer support agent.

So, if you cannot help me, I would sincerely appreciate it if you can forward this to someone who can.

Hopefully, you ***'t think I'm a raving lunatic because this is probably the longest email I've written in the past ten years. But I'm so livid because of the horrible service I received from the company Samsung uses to fix TVs... Service Quick.

So livid that I spent way too many hours writing this.

Before I get into how Service Quick treated me horribly, you should know that I had already spent about 3-4 hours with Samsung TV support.

During the first call, your tech support was polite and tried to fix my problem: when playing 4K UHD shows and movies, the dimness is about 50% lower than it should be.

He logged on to my TV and tried many strategies, but he couldn't fix it. So he scheduled an appointment with Service Quick for Tuesday, March 9th. He also warned me that if it wasn't a problem with the TV, I would be charged.

I'm not too fond of that kind of thing because so often if two companies are involved, they point fingers at each other, I get charged, and my problem still doesn't get fixed. Furthermore, there's no way to call Disney+ or Amazon Prime to confirm they're the problem or fix it.

Anyhow, at that point, I was pretty convinced that it was a problem with the TV because it was missing a menu option for UHD. Plus, I was experiencing the same issue with multiple services no matter how I tried to use them like:

· Directly through Disney+, Amazon Prime, or AppleTV.

· Going through a hub on Hulu to Disney+.

All of them still have the same problem... while HD shows and movies were fine, 4K UHD shows and movies were 50% brightness at best.

So, I decided to roll the dice and schedule an appointment with Service Quick. Then I received a confirmation text from Service Quick a few hours later saying that they would be here between 9 am and 6 pm.

STRIKE ONE, SERVICE QUICK!

An appointment two days later for which I have to block off the entire day? Even cable companies no longer make people wait around all day... And that's certainly not "Quick," as their name implies.

After I got off the phone, I did some more research online about my problem. I found some posts on Reddit and other forums in which many people said they were having the same trouble.

On top of those, I found a series of videos from HD TV Test who is a calibration expert on YouTube

This expert's opinion is that the dimness of 4K UHD shows and movies could be with Disney+ not pumping out the proper amount of nits (the unit of measure for brightness). Although he did not mention any problems with Amazon, I wondered if it could be a problem with just the TV, just Disney+, or the TV and Disney+ combined.

Also, I found another video that suggested I try running Disney+ through my PS4.

Guess what... it works perfectly!

At that point, I was worried that I'd have to waste my entire Tuesday to have Service Quick come out and not find a problem with the TV. And while I thought that I should be able to run all 4K UHD shows and movies through the apps on my Samsung TV, I did not want to waste time and get charged for wasting my time.

It must have been around 6 pm Monday because when I called to cancel the appointment, Service Quick's phone system said that they closed at 5 pm and to press some number to cancel an appointment. (Side note: their phone system annoyingly asks for a 10-digit reference number, and if you don't enter the whole thing in less than 10 seconds, it hangs up. Do you know how long it takes to copy a number from a text message when you're not expecting it?)

Anyhow, I call back, go through the whole system, enter the 10-digit number, and the system tells me that they're closed. I have to call back the following day after 9 am.

But I was worried that their techs would show up before I could call to cancel. So, I went online, looked up my 10-digit reference number, and their system provides hardly any information about my appointment. Here's a screenshot of the minimal information they provide:

Of course, you can see that there's no way to cancel.

STRIKE TWO, SERVICE QUICK!

Because I couldn't get through to Service Quick, I called Samsung Support again to see if they could cancel the appointment. At the beginning of the call, I was a little miffed that the support person would not cancel my appointment. She kept asking if I had tried this and that.

I must have said "Yes" a dozen times and was about to explode when she finally asked a question I hadn't been asked before or tried... Had I gone into the Picture settings to change the UHD settings?

It turns out that I didn't try that before because there are no UHD settings on my TV even though it is 4K UHD capable.

She was so pleasant and tried to fix my problem. Still, she ultimately concluded that my TV was missing some software to enable or change its HDR settings.

So, next...

She confirmed the appointment with Service Quick for Tuesday. And I asked her to verify that the appointment ticket clearly said that the problem was the dimness of 4K UHD shows. And she confirmed it twice.

So, Service Quick was told that problem was the dimness of 4K UHD shows and movies. Only then did I have her add that I was also having trouble with "streaking" during dark scenes.

She and I could not have been more explicit about the main problem, the dimness, and the secondary problem, the streaking.

When I received a text message from Service Quick early Tuesday morning, I admit that I did cancel it via text. I canceled because I thought that it might be a Disney+ problem. However, I remembered that I was also experiencing the same problem with 4K UHD shows and movies on Amazon Prime. So, within two minutes of canceling, I texted them again that I DID NOT want to cancel after all.

Then, after Service Quick sent me a text about my canceled appointment, I texted them back saying, once again, that I DID NOT want to cancel.

But I never received a response. So I called them to find out when they were coming, and they told me that they couldn't come until Friday. I asked why that was after I had texted them right away NOT to cancel.

They said it was because they didn't have a spot open even though I called them right after received their text. After a bit of pressure, they somehow had an opening pop up when we were on the call (how convenient.) They said that they could come on Thursday between 9 am-6 pm and that someone would call in the morning to say when they were coming. At that point, I was irritated because I had already set all of Tuesday aside, and now I would have to set all of Thursday aside as well.

(Side note: Their 9 am-6 pm "window" is ridiculous... even cable companies aren't that bad.)

Well, they texted me at 10:01 and showed up one minute later. Thanks for the heads up Service Quick!

STRIKE THREE, SERVICE QUICK! And I'm not even into the horrible problem.

When they knocked on the door, I yelled that I was coming and needed to find my mask. My home office is right above the front door, and the window was open about six inches. There was NO WAY they didn't hear me. There was no construction going on. There was no dump truck going by. There was no fighter jet flying over. It was quiet. But they kept knocking, and I kept yelling that I was coming.

Now, from the minute they stepped into my house, their tech guys rushed and really wouldn't take the time to listen to me.

Here's the guy in charge and their van:

First, they said they were there to fix the streaking after your support person told them otherwise!

I said that I had called Samsung, and Samsung had stated on the Service Quick appointment that my main problem was the dimness. The streaking was the secondary problem, but they kept talking about the streaking and wanted to fix that first. At that point, I was only irritated because I figured we'd eventually get to the real problem.

Next, even though I didn't want to start with the streaking, I began to tell them the problem, but they kept cutting me off and insisted they knew what the problem was. Even if they did know, they should have just humored me and listened.

So, they took the TV down and replaced or added some hardware and software. Then they said that that should take care of the streaking. But they wouldn't confirm it with proof, and they wouldn't let me test it (I'll get to that later.)

I then began to talk about the real problem. The problem I had initially called both Samsung and Service Quick about... the dimness of 4K UHD shows and movies.

And I started to show them a PRIME EXAMPLE OF MY PROBLEM, The Mandalorian on Disney+. Still, because they had reset the TV as they had to, I had to log in again. And they just got irritated and insisted that they solved the problem. But again, they were talking about the *** streaking!

I'd say, "I'm not talking about the brightness on..." and they'd cut me off with, "Well, it's looking bright here."

"Yeah, because this isn't 4K UHD," I responded.

I finally get them to start talking about the dimness. Still, they're rushing me even more and saying that they already fixed the streaking problem.

At this point, I'm surprised that I still kept my cool. Still, I was getting *** because they were rushing me through my main problem and starting to say that I'd have to book another appointment.

Anyhow, I finally login to Disney+, and the Disney+ menu is bright, and I ask them to confirm that it is bright as it should be. They did not answer even after I asked again.

So, I go to The Mandalorian and play the scene from which I had previously sent several pictures to the first Samsung tech.

(BTW, the only thing that irritated me about your first tech support guy was that he kept saying that the screen looked bright in the photos I sent him. He kept saying that even after I told him several times, I agreed that the pictures I sent did look bright but that the screen was not. I don't know why that was the case, but it was. Looking directly at the TV, it looked dark. Looking at the TV through my phone, it looked bright. But he wouldn't take my or my sister's word for it.)

But when I got to the show, it was still AT LEAST 50% dimmer than it should be, yet they insisted it was normal. They were lying because they just wanted to get out of my house for some reason. Again, at no point had I lost my cool with them.

Well, it was not bright, and it's easy to see because the scene I was showing them from The Mandalorian is set in the desert at high noon with clear skies. I even commented that you could see that the shadows are short and sharp because it's a sunny day, and the Sun is almost directly overhead.

If the scene was set for later in the day, the shadows would be long. If it were cloudy, the shadows would be fuzzy or non-existent. Every human being on the planet over the age of six can tell that the scene was in the middle of a sunny day and that it should be super-bright.

I even told them that I have experience as a cinematographer and can tell what time of day a scene was shot. Mornings are blueish and dim. Noon is full color and bright. Dusk is warm and dim. Again, it's clear to anyone being honest that it's not full brightness. Even when my father came over to watch it with us, he said it was dim, and he almost always says he doesn't notice a difference when shows are messed up.

So, I tried to go to a regular non-4K show to show them what full brightness should be, but they wouldn't take the time.

I even asked if I could go to Disney+ via my PS4, which DOES display full brightness to prove their claim is wrong, but they didn't want to spend 30 seconds to see after I've spent HOURS dealing with this problem. They just insisted it was normal. Normal to not see anything?

Plus, I wanted to show them 4K UHD shows on Amazon and how they are also dim. I wanted to show them the first scene from The Hunters with Al Pacino, a bunch of people having a backyard BBQ. It, too, is really dim, just like Disney+.

My question is that if it's just a Disney+ problem, why is Amazon having the same problem? Of course, they insisted that they fixed the problem even though the evidence showed that it wasn't. Send someone out NOT from Service Quick, and you'll see that they're lying. It's plain as day that it's at about 50% brightness AT BEST.

Furthermore, one of them said that it was looking that way because the TV might not be 4K UHD.

1. It is. From Samsung:

2. As a certified Samsung TV technician, shouldn't they either know that already or Google it like I did? They're either lying or incompetent, neither of which are good signs for a TV technician.

Now, I told them that the video from the calibration expert and volunteered that the problem might not be with the TV.

However, they insisted there was no problem with the dimness AT ALL and wouldn't let me show them additional evidence that proves they're wrong. They said that I would have to submit another ticket to get someone to come out because they were there to fix the SECONDARY streaking problem! I have to call Samsung again, get an appointment set with Service Quick, and set aside ANOTHER FULL DAY to fix the ORIGINAL problem! IT'S INSANE!

They were about to leave as I insisted that they wait to check to confirm that, at least, they fixed the SECONDARY problem. And I ask them to give me the remote to check the movie Greyhound on Apple+ because it has a scene that I could quickly play to check if they fixed the problem. I told them that we had just watched the movie Saturday night and noticed a significant amount of streaking.

Not to mention that from the time they said they fixed the streaking, I told them that the streaking was only really noticeable during dark scenes. But they kept using the scene from The Mandalorian as proof that they fixed the streaking problem. The problem is that that scene IS SUPPOSED TO BE BRIGHT BECAUSE IT'S NOON ON A SUNNY DAY. I must have told them at least THREE times that the streaking is really only noticeable during dark scenes and that I knew of a particular scene in Greyhound that would prove if their fix worked.

They finally agree to check Apple+, but every time we tried to launch it, it would say it was loading and then crash. So, that right there confirmed that they might have fixed the streaking problem while they CAUSED another problem.

They were irritated that I was insisting that they stick around to fix the problem THEY CAUSED because they said things like, "Well, that's an Apple+ problem." And I responded that we hadn't had any issues with that app before, that it was working last night, they changed the hardware and software, and now it's not working.

Ergo... THEY CAUSED IT!

So even though they kept insisting that they didn't cause the problem, then they uninstalled Apple+, reinstalled it, and relaunched it. It seemed to have launched properly and just required that I log in before I could check the movie. But they insisted that it's working and had to go. I told them that just because I could launch the app doesn't mean that the streaking is gone.

I wanted to go to the specific scene in Greyhound, which I told them was probably already queued up because I had paused it when I was talking to the Samsung tech guy on Sunday. But they just couldn't be bothered to stick around to confirm that they fixed the problem that wasn't even the main problem, so...

THIS IS WHAT CAUSED ME TO EXPLODE... THEY JUST STARTED LEAVING!

I WAS FURIOUS AT THE TOTAL LACK OF RESPECT AND UNPROFESSIONALISM, SO I STARTED YELLING AT THEM ASKING WHY THEY WERE LEAVING WITHOUT CONFIRMING THAT IT'S FIXED!

THEY COMPLETELY IGNORED ME AND WALKED OUT THE DOOR!

NOT ONE WORD AS I'M FOLLOWING THEM OUT TO THEIR VAN!

Only when they were getting in their van did they say something like, "We fixed it, so you'll have to call Service Quick support."

I took many pictures of their truck to prove that I was *** enough to follow them out to their van, take pictures of their van, them just ignoring me, and take off.

Until they just walked away, I never raised my voice, and I never ignored their opinions or expertise. They did not treat me with the same respect.

So, I called Service Quick immediately at 11:15 am on the 11th and told them that I was livid.

I admit that I was yelling, and I might have dropped an F-bomb or two. But as I told the lady on the phone about all the *** I just went through, I acknowledged that she was feeling my wrath because of those two ***.

Thankfully, she understood that I had a right to be furious. She didn't *** me off even more by saying something like "Please calm down" or "please watch your language." Too many customer support people do that when a customer is rightfully angry and makes the situation worse. That would have sent me over the edge.

Anyhow, she said that the ticket had not been closed by the tech yet, so she couldn't send me to a supervisor. I don't know why a ticket has to be closed before I can talk to a supervisor, but it's just more proof Service Quick is a terribly run company.

Because I couldn't talk to a supervisor right away, I insisted that she note the time that I called (immediately after they left) and about all of their ***. I didn't want these two *** to influence their supervisor's opinion with their lies about the whole thing. I said, "I want to be crystal clear that I do not want to deal with those two A-holes EVER AGAIN, whether it's today, tomorrow, or two years from now. Am I clear?" She said, "Yes."

Those were my exact words.

Next, she said that updating the support tickets take up to 15 minutes and that a supervisor would call me back within an hour. Well, as I was continuing to write this on Thursday, March 11th at 5:38 pm, I still had not received a phone call from a supervisor. It was seven hours after they promised to call me!

And to add to that infuriation, I called them at 4:03 pm that afternoon and asked the customer support lady, "What's the last note you see?"

She said, "It says that a supervisor was going to call you back."

I asked, "Does it say that I was furious?"

"No. It doesn't," she replied.

"IT DOESN'T?!" I ask her to confirm.

"No," she confirms.

To which I asked, "What the *** is going on at your company?! How does it not get noted that I'm furious? That I've been treated with disrespect? And then a supervisor can't even call me back within the time it was promised?"

She said, "I don't know but let me see if I can get a supervisor."

After a few minutes, she comes back. She says, "Well, my supervisor is with another customer right now, but she's going to call you back within 5-10 minutes. I assure you of that."

I ask for her name, and she says, "My name is Consuela, and I promise that they'll call you back with 5-10 minutes."

Well, I never received a call on the 11th, and I haven't received a call as of the 16th!

Plus, this is after:

· They sent me two text messages on the 12th asking me if my TV was working fine and if I was happy.

· They said they would call me twice and did not.

· I complained about them not calling me after I got the first text message.

Of course, I haven't heard a word from them.

Just more *** service from Service Quick because you'd think that if a customer is this *** off, they would be sure to make a note of it and then call them back by the time they said they would, even if the ticket wasn't closed yet.

For one, they should be *** at their techs and demand that they submit the ticket pronto.

For two, even if they don't have the updated ticket, they should call me to tell me so and make sure that I don't feel like I'm being ignored.

And they certainly shouldn't let it roll over into the next day as it is now.

Honestly, unless Samsung stops working with Service Quick, I'm probably not going to buy a Samsung product again (other than my phone, which I love.)

And I'm not happy with Samsung because I received a survey asking about my experience, and I gave nothing but 1-stars. Plus, I included a link to a PDF of this complaint. But nobody from Samsung has reached out to me.

I would have thought that such a negative review would have set off some alarm bells.

I was just treated too horribly to risk going through this again.

BTW, Samsung needs to cut ties with Service Quick because I'm not the only one who has experienced horrible service. Just check out their Complaintsboard.com and Yelp ratings

Do your company a favor and terminate your contract with Service Quick because they are horrible!

My Samsung 4-Door Flex Refrigerator stopped cooling off 3 weeks ago. I took out supposedly frozen meat and it was soft. I contacted a local appliance repair service and he diagnosed that my compressor is 180 degrees hot and the condenser was dirty. So he vacuumed and cleaned that. He also said that maybe the compressor will stabilize the following day after he cleaned condenser. It did not. I paid $189 for this service. While the repairman was checking my fridge, I contacted Samsung as well. They advised me to do some troubleshooting and check the fridge the following day. Same result. The temperature was 51 degrees in the freezer and 45 in the fridge.

I have been contacting Samsung since then and they seem to give me the runaround. I complained about the quality of their product, why it lasted only 5 years. They insisted it's out of warranty but the compressor has a 10 years warranty. They directed me to a contract repair service, Service Quick. I paid $400 for diagnose, tool, service. The first technician came 5/12 with a fan. I told him it's the compressor and that I have mentioned that many times to Samsung and that it was diagnosed by another company and that it was the compressor problem. He called his office to order the "parts" and left without doing anything.

I was rescheduled for another technician to come Friday, 5/19. He came, opened the back of the fridge, did something and closed it in less than an hour. He said there was something clogging the fridge and that cold air would start coming in. Give it time, and maybe the ice maker would also work. Two hours later, it's 73 degrees in freezer and 68 in fridge. Obviously not working. I immediately called their company at [protected]. Spoke to a Kevin and complained. He said they have not received report from the last technician and will look into it. Called again this morning to find out if my issue will be resolved. So far, I have not heard from them.

By the way, the ice maker stopped working the second year after I bought it. They repaired it and it broke down again. They replaced the unit 2-3 times and it still broke down. I gave up on that issue.

That Friday, I checked the reviews for Service Quick and found out that there were over 90 bad reviews on BBB about this company and some have called them a scam. Why Samsung continues to use them, I don't know. Samsung and Service Quick should be held liable for bad product (not long lasting) and terrible service repair. It doesn't matter if it's out of warranty, they should provide a coherent and reliable advice and repair service. Their outsourced customer support is terrible too, had to call several times to speak to an intelligent person. They are as bad as ServiceQuick.

I was also told that the only time I would be reimbursed for food spoilage is that if they have done service on my fridge. That's one of the reason why I accepted and paid for Service Quick's service. The last technician said I should wait a week before filing for reimbursement.

I got approved for free repair/parts from Samsung on 12/30 for a "EXPRESS 60' error code on my Samsung dishwasher. A tech was sent to come out. The tech wouldn't listen to a thing I said, talked over me like I didn't exist or know what I was talking about, didn't even have the patience to let the machine run for 5 mins until the error popped up and kept opening the machine and would have to start over. I ended up telling him that this is the 3rd time you have opened that door during the cycle. You need to let it go for around 5 mins and let it error out so I can show you the issue. He was in a rush and acted like he couldn't be bothered to help me. Then he said he had to "make a call" and went out to his truck. He then came in and opened the bottom of the dishwasher and I showed him the wire that we found hanging when we opened it to inspect it and reconnected it. He then said he "didn't have the parts needed with him to fix what he thinks it needs and has to talk to Samsung about what is needed and get it approved and it may be a couple days until I hear back." Two days go by where I don't hear a word so I called the repair hotline "Service Quick" today at *** to ask what is going on with my repair. The rep looked at the notes and read them to me. I find out the Tech lied to my face, in my home, and has completely screwed me over based on what he told Samsung. The SERVICE QUICK center notes state the tech told Samsung that my machine had "physical damage" and that voided the warranty. WHAT PHYSICAL DAMAGE? The tech hardly even looked at the machine? He took off the bottom and DIDN'T TOUCH A THING TO INSPECT THE MACHINE! There was literally nothing wrong with the machine in his physical sight. WE FOUND that a wire was disconnected from the valve! I HAD to point that out to him. He didn't even TRY to repair the machine whatsoever and install the new valve he was approved for (which I am sure it didn't even need).

I contacted Samsung regarding two issues with my refrigerator (model is from 2015) that was no longer cooling, making a loud/rattling fan noise, and the ice maker freezing over and not making ice. Samsung then scheduled my repair with Service Quick to come out to make repairs on October 22. According to Samsung, the refrigerator was out of warranty and there would be a charge to make the repairs. I was quoted a minimum of $200 and additional costs for parts required; I accepted and agreed to the terms. On Friday, October 22, the technician arrived at my home to make the repairs. He informed me that there were two parts that were needed and that the total cost would be $336; again, I agreed to this in order to have a working refrigerator. The repairman was at my house for approximately 40 minutes; while here, he asked to use my towels as he said that the ice would drip into the fridge (he did not bring anything of his own to clean up during this service). After completion, I paid the amount due and he said the refrigerator would cool back to temperature within a couple hours. I waited and it began cooling. Fast forward to Monday, October 25, the refrigerator started doing the exact same thing and by Tuesday, October 26, it was louder than before and raised to 66° inside the refrigerator. I called the company back on Monday and Samsung scheduled again with Service Quick for a Friday, October 29 repair. Within minutes, I received a text message from Service Quick rescheduling the repair for Monday. The food in the fridge reached this temperature overnight and I had to throw it away due to the same issue recurring. The tech also informed me that I would need to call back to schedule a separate ticket for my ice maker that would also have a minimum service charge plus parts, but that even if repaired, would probably need repaired again. I am running out of characters or I would say more. Horrible experience.

It doesn't work; it's under warranty and yet they keep saying it's not They threaten to make me pay the service fee if it's not just the compressor On July 31st we noticed that the refrigerator was not cooling ATALL or making a noise. The electronics panel still has power. Prior to this the ice maker froze over every few weeks and has for about 18 months. I just found out that was a defect and multiple Customers have also had that problem. When I spoke with the Samsung customer service agent I asked and was told it was still under warranty; yet when ServiceQuick repair provider contacted me I was told it was not and I could send a receipt in if I thought otherwise. ServieQuick also stated I would be charged 200+ labor and parts. I sent in the receipt though I was unable to load onto the website so I had to email it. I got confirmation it was received. A few days later I called to make a repair appointment and the first words were "It's not under warranty ". When I disagreed she said only the compressor is under warranty and if anything else was wrong I would be charged. I also stated that I had learned that the ice maker Freezing was a defect and needed to be repaired as well. She then gave me an appointment a WEEK later but I am still concerned I will be charged or that the repair man will say something is wrong that is not so they can get paid. (Additionally, a WEEK without a refrigerator! Then how much longer will I have to wait for parts?) I have also since learned that there has been a service alert out for the lack of cooling issues and this has been labeled a defect! It's not even 3 years old; there is no way the refrigerator should be not be functioning.. I paid *** (this includes the water hose for *** with VISA On 8/31. It was bought at Pacific sales with *** as the sale person. The model # is *** and order # is XXXXXXXXXXXXX. I attached the order and the receipt. I will also attach the service replies

I purchased a Samsung 65in QLED Television from a retailer a year into owning the television. Upon powering on the television, there appeared green horizontal and vertical lines halfway up the screen. I contacted Samsung Customer Support on January 24th, 2022, at 12:30 pm and informed the representative of the issue. I was advised that a ticket for in-home repair was created, and I would receive a call on the appointment day with the technician's arrival time. On January 27th, 2022, a technician called to say he would arrive between 12 pm-2 pm. He arrived at 1:10 pm and confirmed that the LED panel needed replacement, which would take an additional three days for the part to arrive. Six days later, another technician called at 9:02 am, stating my appointment time was between 10 am-12 pm on February 2nd, 2022. The technician arrived at 9:56 am without a prior call. I was in the shower and asked him to wait for 5-10 minutes. I directed him to the room with the faulty television. The two technicians moved the television to a workable area, my dining room table. One technician began removing the back of the TV with a flathead screwdriver and accidentally broke the back cover. The technician was in a hurry, which led to the damage. After questioning the technician about the process, he left my home without further instructions. I contacted Service Quick, the servicing company, and after speaking to several representatives and being given the runaround, I was finally advised to contact Samsung regarding TV issues. I was then advised to contact Service Quick again and was provided with a damage claim number.

I have been without a refrigerator since 4-23-22. Service Quick is the company Samsung goes through for repairs. Service Quick has a company called KW International for the repairs. I have had 2 technicians to home just to confirm what the other did. A local repair company had to be called initially because they could not send a technician for 2 weeks. That service call was paid out of pocket to determine the problem. Sealed system, refrigerator would not cool. Call was made to Service Quick and a copy of the receipt. Parts were "ordered" and a tech would be at my home on 5-6-22. Call from Service Quick adv of a new repair date of 5-17-22. Tech arrived, no parts. Just to confirm problem and would be another 2 weeks for a tech. 6-18-22 call was made to Service Quick wanting a phone number for KW International, could not provide one and could not connect me with a manager, adv one would call. Never received a call. With my own research found a number for our local branch for KW in OH. Manager adv to send pic of sticker on refrigerator and parts would be ordered, will have a tech there on 5-21-22. Tech came, no parts, only to confirm. Said parts were being ordered once again and he would be here that week. Few days later rec a call from Service Quick for a repair date of 6-7-22. Tech was a no show, did not receive any calls from either company as to why. Call was made several times and was repeatedly a manger would call from Service Quick. Call was made to Service Quick on 6-8-22 for answers. Was provided with a new repair date of 7-5-22. The last representative I spoke with was very disrespectful and even asked if I could find another repair company. Could not provide me with a manger, yet at one point she stated he was sitting beside her listening to the conversation. When asked to speak with him, he was no longer with her and he would me giving me a call. No call was ever received. I am supposed to be receiving a refund from Samsung. I have more, but out of room

Replaced drain pump for Samsung Washer but didn't work, but still paid $290. They asked for additional $650 for the next appointment without guarantee A technician came on 3/16 to fix our 2 year-old Samsung washing machine. Samsung refereed this company to us. He worked very hard to fix the problem (we don't have complaint against the technician). Replaced drain pump but didn't work. We were asked to pay $290 and so we did, hoping they can eventually get the job done. The technician told us that we may have to replace the motor next time, which is still under warranty. Made an appointment for 3/20 to continue the repair. We weren't happy but we still have confidence in them getting this fixed. However, the most unexpected thing happened when a representative from this company told us over the phone that we either have to pay additional $650 for the next appointment for additional 4 parts, or we discontinue service from them. When something is not working, it is usually caused by one or two failed parts. It will be very unusual to have 5 failing parts at the same time. This was also obviously in conflict with what the technician told us before he left on 3/16. Adding $290 which already paid with $650 would exceed the cost of a new washing machine! Therefore, our choices are: 1: pay more than the cost of a new washing machine to repair it; 2: Swallow the the loss of $290 for nothing. Representative's supervisor called us. I asked her if she can guarantee that if paid additional $650, they will have it fixed. She denied the guarantee! So, there is possibility that we spend $940 and still have a not-working machine! Where is the consumer protection? We pay in expectation that things will be fixed. What will prevent the company from replacing the perfectly working parts just to get more money from the customers? And, after all this, they can still get away without successfully repairing it. We will also file complaint against Samsung for referring this company.

I bought a refrigerator with a 1yr. Warranty and I purchased a 3 yr. Warranty the company is trying not to honor. My home is totally electric. I purchased a Samsung refrigerator from American Freight on 8/11. There was a power outage in my neighborhood on 2/5. When the power was restored, the refrigerator didn't work. I flipped the switches on my electric box, but no results. I unplugged the refrigerator and then plugged it back into the outlet, Sparks came from the outlet. I then plugged the refrigerator into another outlet and Sparks came from that outlet. I then called for service. I was told my refrigerator was out of warranty as of 2019. I told the Rep. that could not be correct because I purchased the refrigerator August from Am. Freight and I purchased an additional 3 yr. Warranty. I was then told the power outage in my neighborhood was due to an act of nature, which was not covered in my warranty. They would send a technician out to access the damages, but I would have to pay the service call for the service and the technician would be the on to access the damages; but either way I would have to pay because, again, my warranty would not cover the damages. I was asked to send a copy of my receipt; which I did two (2) times and as of today's, 2/12, I am still without a refrigerator. I sent the receipt for the third time last night, I called this morning to ask if they received it. I spoke to a very disrespectful employee this morning who was constantly cutting across me in my trying to communicate my reason for my call. She finally stated that the receipt was received and it would be uploaded into the system and someone would contact me within 24 hours. Again, I'm still without a refrigerator. The refrigerator is a Samsung, model #- ***, serial #-***, purchased on 8/11, @ 8:25pm, from ***, delivered and installed by their delivery personnel: very professionally.

This company was sent out by Samsung Care to repair a leaking washing machine purchased only 5 months earlier. During the process of attempting to repair the machine, which they did not because it is still leaking, they damaged my like new flooring by pulling up pieces of the floor tile during the rough handling of the machine. The guys claimed not to find anything wrong with the machine, although it is still leaking, asked to take a pic of my water faucet hookup to my laundry sink for an idea for their own personal use and hurried and left. It was after they rushed out that I noticed the damage to my floor and of course it then made sense as to why they left in a hurry. I contacted their office about the damage at which point I was told a claim would be made for me and sent to the appropriate department and someone would reach out to me about the resolution. This took place on Oct 28, 2020. Since then, I have been contacted twice, the first time to request pictures of the damage which I did send in and the second time, a week later, to ask me how I felt the damage occurred. I am being given the runaround about this claim and even yesterday was told, via email from this company, that the service guys took pictures and they didn't cause any damage to my floor. What they dont realize is that I have before and after pictures, along with witness to that and statements. Also, why would their service guys randomly decide to take any picture of my floor unless there was a reason and something they were trying to cover up. I'm pretty sure taking a picture of the customer's floor is NOT a routine part of a service call. They obviously lied about the reason they wanted to take a picture of the faucet hookup and likely took a picture of a different part of my floor and not the area where they did damage to. They know they did the damage, never said anything before they left, supposedly took some random picture of my floor which is suspicious in itself and is now lying, trying to get out of fixing my floor.

I paid for Service Quick to fix my washing machine and two and half months, five visits, and multiple new parts it is still not functioning. Our Samsung Washing *** (model *** stopped spinning on *** Called Samsung and they referred us to Service Quick to schedule the repair. *** Called Service Quick and scheduled initial visit (Ticket # XXXX XXXX XX) *** came out and replaced the dampers - paid *** service fee and *** for the part. *** still broken. *** came out and replaced the clutch - didn't pay but said we'll be billed for *** still broken *** came out to replace the basket but brought the wrong one. *** came out and replaced the basket - didn't pay but said we'd be billed *** still broken. *** came out and replaced the clutch (the brand new clutch they had just replaced on *** No charge but machine still broken. *** Scheduled to come out and replace the clutch motor and associate parts. *** called the day of and said the parts weren't in and the appt would be rescheduled. Appt was rescheduled for *** I called Service Quick and told them if they could not confirm that day that I would not be responsible for the cost of all the unnecessary parts they had put in my machine I would be cancelling all future appts and just buying a new machine. I was told someone from the billing dept would get back to me that day. No word from them. *** Called Service Quick and cancelled the appt and asked for a refund for the *** I had paid them to NOT fix my machine. I was told they were going to look at my account and would be right back and was transferred to Samsung where I was told they cannot help with service fees and parts and I had to take it up with Service Quick.. *** Called back, got another person, told them the same thing and she, without telling me what she was doing, transferred me to Samsung. Again, Samsung told me there is nothing they can do about service fees and parts and I had to take it up with Service Quick.

Services were not rendered. Service repair actually broke my oven. Had to be fixed by someone else. Warranty states "Electric cooktop" for 5 years I had 1 of my 4 cooktop burners go out. Everything else worked fine. Took 2 weeks for them to get out to service my electric range, but broke my oven and made it worse. Samsung warranty states "Electric range cooktop" is covered for 5 years (we are still in that timeframe). This company stated that only certain parts of the range is covered, but because the warranty information on the manual is so generic, it is up to interpretation. First Serviceman came and brought the wrong part after many attempts to explain the issue. He came and actually broke the glass countertop when trying to open up the range to look at it. He didn't have the right part, but told me all the fixes that needed to be repaired and could cost over *** and depends on what he finds as he keeps searching for isssues (so likely more). Again, this was just a single burner that was out, not the entire range. When he put the range back together, nothing on the range worked. No burners nor even the oven was working, but these had worked before he came. Two weeks later, another technician comes. He replaces the broken glass. However, he brings the wrong part again. He opens up the range to see the issue and realizes he needs to order a different part. Once he puts back the range, Only 2 of the 4 cooktop burners are working and my oven still doesn't work. In fact, now my oven display isn't working. He leaves and doesn't diagnose the display. To recap, I initially had my oven working and 3 of 4 burners working before any serviceman came, and at this point, I have only 2 of 4 burners working and no oven working. I found that one of the connectors on the oven circuit display broke off. Either the first or second serviceman had broken the connector and caused my oven display to no longer work. I have evidence to show the initial problem, which could have easily been fixed and the broken connector. I was able to fix the oven with someone else and it was a simple wiring connector for the burner and the oven display unit had to be completely replaced because of their negligence. I tried calling multiple times to discuss the matter, but either I would get disconnected by them, they would not call back or they would redirect me to a generic samsung hotline.

They refuse to repair my defective appliances. They told me that they will not come out to my home to do repairs and will charge me. Here are the dates that service quick came out to repair my appliances and every time they said there was nothing wrong with them. *** Here are all the ticket; numbers:XXXXXXXXXX,SQXXXXXXXXX,XXXXXXXXXX,XXXXXXXXXX,XXXXXXXXXX,XXXXXXXXXX,XXXXXXXXXX,XXXXXXXXXX,XXXXXXXXXX,XXXXXXXXXX,XXXXXXXXXX,XXXXXXXXXX,XXXXXXXXXX,XXXXXXXXXX,XXXXXXXXXX,XXXXXXXXXX,XXXXXXXXXX, XXXXXXXXXX,XXXXXXXXXX. As you can see they refuse to repair the appliances which never worked from day one. I told them that I wanted to have my appliances replaced, fixed or my money back. I took pictures as the supervisor told me and they said I don't know how to operate the dishwasher. I live in a condo and no one has a problem with their dishwashers. I am 74 years old and never had a problem operating my dishwashers. My old dishwasher, before I replaced these appliances had any issues. I replaced them because I wanted all stainless steel, so I bought these Samsung appliances. A dishwasher, self cleaning stove, microwave and refrigerator. They gave me my money back for my refrigerator. The dishwasher doesn't clean the dishes. I was told that I have to run it 2 times because the water isn't draining or filling properly. I never had to do this with my old one and it worked fine. After the dishes go through the dry cycle it leaves dirty water at the bottom and all my dishes smell from the dirty water that doesn't drain. My self-cleaning oven doesn't clean and they told me to use harsh cleaning products to get it clean. I is a self cleaning oven, I never heard of this. The burners on the stove top don't work either. The microwave was making loud noises and the tech put a match book to make it quiet and it is making all these loud noises again. I went on line and I am not the only one complaining about these issues and they refuse to do any repairs. I am still under the warranty. I have pictures, receipts,etc that I have to find so I can download them. I need help to figure how to do this. I do have the model numbers and serial numbers. their phone number is XXX-XXX-XXXX. first contact was 2/29. SAMSUNG DISHWASHER: SN *** MODEL *** SAMSUNG STOVE *** SN: *** SAMSUNG MICROWAVE SN: ***N MODEL *** I have to find the receipts, I am still paying on these appliances

Oven Purchase Date: June 27. Delivery Date: July 11. In use: The enamel flakes off and smoke fills the house. Oven Purchase Date: June 27. Delivery Date: July 11. When the oven is in use, the interior enamel flakes off and then black smoke fills the house. The enamel has bubbled up and flaked off to the point where part of the original metal is visible. Things also stick to it making it difficult to clean or remove. The company was contacted and a service appointment was made for Friday, October 30th, given that the representative had stated that there was no service on Saturdays. The service personnel were stuck on another job and were not able to make it on time, and I had to work the next day and was not available to take the offer of the service personnel coming on Saturday. I was surprised that they offered to come the next day, since I had been told that there is no service on Saturdays. They told me that whoever had said that had been misinformed. I was told that I would be rescheduled, and they did not do so. During the week of November 4th, I received a communication stating that the service request had been cancelled. I contacted them and was told that an attempt had been made to reach me via telephone and that since I could not be reached that the service call was cancelled. I explained that no calls from the company registered on my phone. I was asked to call the customer service to reschedule, so I did so. I was slated for November 7th. While on the call, I was informed by the representative that if I was not serviced by November 10th that they could start the process to get me a new replacement oven given that 14 days would have elapsed and they would not have provided the service needed to repair the oven. Today is November 11th, and when I called I was informed by the customer service representative (ID# withheld) that they could not start the process for a new range/stove as a result of parts already having been ordered and my scheduled appointment being November 12th. I asked to speak to a manager or supervisor and was placed on hold for five minutes and then told that a supervisor was not available. When I asked again to speak to a supervisor, I was told that a supervisor would give me a call back within one to two hours. That has yet to happen. In total, I have been without the use of my oven and inconvenienced for more than 14 days, misinformed/lied to on more than one occasion, and the company has made no attempt to rectify the situation. I am deeply displeased with the quality of customer care and the quality of the product. I need for my oven to be replaced with a new one as soon as possible or I would like a refund.

Technicians falsified documenting that they fixed issue with my fridge. The fridge was never fixed and two different techs stated they couldn't fix it 11/13 contact service quick no help. 11/20 tech came out and did not have any parts to fix fridge. 11/18tech came couldn't fix issue 11/27 tech did not fix fridge and told me he could not fix it but stated on file to Samsung that he fixed fridge both ice machine and tv mirroring and apps on fridge. 12/18 Samsung stated the service tech department came to my house. This is false information. No one came to my home and serviced my refrigerator no one came and knocked on my door. Then I finally got a tech named Alexander he said he will come out, when I called back Samsung they notified me that Alexander will come out to service my refrigerator Alexander came and took pictures of my refrigerater and he mentioned that the other tech had my parts so now I have to wait and get another scheduled tech to come and fix my refrigerator regarding the leak in the ice machine and my tv mirroring and app issue. 12/28- tech came and said he needs extra parts. He said he will return 12/31. 12/31 tech from Samsung came repaired my ice machine but did nothing fix the tv mirroring. I asked to receive documents of what he did and he said I fixed ice machine but couldn't fix tv and refrigerator issue he said call Samsung customer service. I immediately called in front of him and the representative stated the tech put down on their file that he fixed the refrigerator. I told tech in front of his face and he immediately went back to my kitchen and tried troubleshooting after he already falsified the document he sent out stating he fixed the issue. Tech said he couldn't figure it out. The representative heard him the whole time say he did not know how to fix the issue. Tech documented false information for Samsungs records. He stated that the tv mirroring was able to connect with his android but not my iPhone but tech did not even try connecting his phone what so ever. the tech was standing right here in my kitchen and he did not even attempt to try until I got on the phone with Samsung customer service he came back to the kitchen and attempted to try synching his phone. He then tells me I'm sorry but I cannot fix it. He lied about being able to fix it on the report but when I caught him in action he did not know what to say or do. This is the second time a Samsung tech came out and falsified the report when stating they fixed the issue. 12/31- Tech showed me his phone of what he was going to report to service quick but he left and documented that he fixed it. 12/31-Spoke to *** from Samsung customer service 4496id Mgr is telling me that in order for me to get help from Samsung , I have to contact the service quick first or else he won't assist me. My fridge still does not work and they have not resolved this.

Service Quick has come to fix the same thing three times. Two times they played the blame game, today they never showed up! In August on our brand new dryer I noticed the lint catcher does not sit correctly. Also the cloths at times is still dump getting it out of the dryer. Service Quick came out, rude young guy, I am not gonna mention names I got his card. He blamed my family for not doing laundry properly, he said I should go "inside the dryer to make sure the sensor is not blocked"? Laughed out loud. gave me his card and left. I called Samsung and told them about the disrespect, the unprofessionalism, I no longer wanted this Company come into my home. March same problem got worst. The dryer would now not dry more often, and the lint catcher was bending more. Samsung again send Service Quick to my home. Two unprofessional young kids acted like they are testing, diagnosing the dryer. They even closed the door to my laundry room in my face. 20 min later both told me there is nothing wrong with the bending of the lint catcher, and claimed rocks and sand were inside the dryer? They started teaching me how to use the dryer... I stopped them. I ask for their card, and SERVICE QUICK was sent to my home after I requested not to. Nothing got repaired and they left me feeling I am the problem because I should know how to use my dryer! August 18 today I get ca call from some hard understanding English speaking man at 9:48 telling me he will be here 11:30-1:30. I told him I scheduled 2-6 today because I had to take my disabled husband to the Hospital. He got upset, loud and rude claiming he can not change his schedule BECAUSE OF ME..I was confused he became mad, and bully? I told him if he would call me last nite about the time change I could arrange for someone be here accommodate him, but my husband is Vietnam Vet and has to have surgery this morning. He hung up on me! I called him back again and asked him if he could at least be here closer to 1:30? He yelled, said no, I have other customers and I can not change FOR YOU... He hung up on me again. I had to leave to the Hospital, I asked a neighbor to be at my house the service person will be there. After emaciating the bully service man, at 3:30 after the Hospital I came home and he had not showed up, no calls that he wouldn't come, nothing! I called his cell#4 times no answer. I left him voice mail, and txted him .. still no answer. I called *** twice, I was told there are many calls if I like a call back? still no calls. I called Samsung to let them know what is going on? They were useless, unhelpful and said this is the only Company in my area doing service on Samsung items. I find it hard to believe. They said in 24 hours they will contact me?! Three times I tried to get service on a brand new Samsung dryer, Service Quick has failed, neglected and plain just hanging up the phone.

We purchased a 26.5 cu. ft Large Capacity 3-Door French Door Refrigerator on 5/16 from Samsung website and haven't received as promised. I purchased the 26.5 cu. ft Large Capacity 3-Door French door Refrigerator on 5/16 from Samsung website for ***. Order number: ***. The date for delivery was 5/22. ON 5/22 (Friday) at 4:42PM, the XPO carrier called from (*** and stated our refrigerator was damaged. I explained to the carrier that it was very important to have a refrigerator out today due to being a family of 5 and just moving into a new home. The carrier, told us our options was to accept the refrigerator as is or call Samsung for replacement. At 5:45PM, I called Samsung and spoke to ***, he stated that there was nothing he could do until the carrier updates the delivery system. *** also 3-wayed XPO and the agent stated that the carrier did not delivery 8 orders as well and his route was done for the day. and the carrier still had not updated the system. After requesting to speak with ***'s supervisor, *** stated that he was the highest ranking individual to speak with due to all leadership having left early for Memorial Day weekend. As an active service member myself, the Memorial Day weekend was not in my favor. After explaining again with 3 children, a refrigerator is and was a must, *** re-stated that there was nothing he could do until Tuesday 5/26. The next day 5/23, we called Samsung again at XXX-XXX-XXXX and was on the phone for over an hour. After explaining we have children in the home and how food was left out and damaged, is was very important to receive a refrigerator that day. The representative explained that they can ship out the damaged refrigerator but we would also have to do a warranty replacement claim. After explaining that they should accept responsibility for the damaged refrigerator and just ship out the new one we spent almost $2500 for, they agree to send out the replacement but we would need to call back for the new refrigerator. During the 4 days without a refrigerator, we had to store medications and dairy products in our wine cooler (2 racks). As you can imagine, there was no Memorial Day celebration for our household. On 5/26, we received the damage refrigerator and took a loss in way of damaged food goods. On 5/27, we called Samsung again and was on the phone for over an hour until they finally offered the earliest date for our brand new refrigerator. They offered the earliest as of 6/2. We accepted. Today is 6/2 and we still have not received our refrigerator. Instead, we called Samsung back and were told that the refrigerator was shipped from the Samsung Warehouse and received at the closet XPO warehouse 6/1 (Tracking number: XXXXXXXXXX). That was yesterday. So why it is we still do not have our refrigerator beats me. I think was is fair should be 25% of my money back due to the experience and loss in food. Also due to the lack of support during Memorial Day weekend, I should be just asking for a full refund and taking my business elsewhere. The only reason I could not was the fact that the surrounding stores were out of stock for the amazing refrigerator. The experience we received is mind blowing especially since our entire house is fully equipped with Samsung technology from cell phones to brand new washer and dryer. I just do not understand how I ordered my washer and dryer last week and it came in today before the conclusion of this delivery nightmare we experienced in dealing with Samsung directly.