ServicePlus Home Warranty
Reviews and Complaints

Their salesman sold me 3-year home warranty policy with some discount and said the policy can be cancelled anytime and I can get the money back. Now that I am with them for 9-month and think I actually do not need the policy anymore, so I called them to cancel. But their cancellation department said they cannot accept my cancellation request, so no money can be returned. They kept saying that they did not do anything wrong so I as the customer cannot cancel them without a good reason. Their cancellation policy has a section of mutual agreement by them and the customer, which stated that if customer wants to cancel after 30-day period, customer can get pro rated refund and pay $50 administration fee. I am willing to pay for that but they say that “mutual” agreement means after if they agree to cancel my policy. But my personal cancellation request does not qualify for good reason to cancel so they cannot issue my refund. I am stuck with them. They are definitely fooling and cheating customers.

ServicePlus Home Warranty has the worst Customer Support, Claims Support, Customer On-line support, reimbursement process/satisfaction and resolution/reconciliation manager. C.R. insulted me by suggesting I have no sense. And I quote " ***, it makes no sense for YOU to cancel your account because I am giving you free service until August ". He used the "it makes no sense" statement with me more than a dozen times over the course of 2 calls. I asked if I had provided him with all documentation he requested? He replied "yes". I asked him what would happen now. He said it had to be "loaded into the system" and his management had to review it. I told him, that was not what he told me before. He told me that he would handle my case personally and was able to make decisions about the situation. I told him I wanted to cancel my account right now. He said it would only take 20 seconds to cancel my account but that I should wait. I told him again. I do not want to wait, I want to cancel now. Again an insult. "*** you dont understand. This is a big business and we can't just make these decisions without managements review and approval". Insinuating I dont know how a large organization works. Again, insulting! Finally, after I asked to speak to his boss, told him I was insulted, and wanted to close my account "NOW"! he said he would cancel the account but it would take a few minutes (not 20 seconds) and he would be right back. A few minutes later he returned and said he cancelled the account and I should see it in my inbox in a few minutes. As of this writing it has not arrived. He asked if he could anything else. I responded YES. I would like the name and phone number or his boss and/or next level of management there? He said no. He is a manager and if I sent him an email asking to have my case reviewed by another level he would forward it. I said I didn't believe him. I asked if my account was cancelled now? He responded with a yes. He said good bye.

Total Home Protection - Do Not Use them!I signed up with Total Home Protection 4 years ago. This service is an insurance to help protect you from getting hit with huge repair bills in your house. Supposedly if they cannot fix it, they will replace the item that is broken. It is all a lie and a farce. The first year, I used them one time right before my contract was to run out. It worked flawlessly so when the company came to me about renewing my policy, I was very interested. They offered me a 3 yr contract with a large discount and lowered my $65 service fee to $45 per call. I thought I had gotten a great deal, until I proceeded to use it. They would come up with all kinds of excuses that excluded them from fulfilling their responsibilities. After the 4th claim denial, which costs me $45 per claim, to be denied, I tried to cancel my contract and get a pro-rated refund for the balance of the contract. In order to do that, the one claim they fulfilled at the beginning of the contract has to be refunded, the amount they paid. The company took their refund out to reimburse themoney they spent, which left me with $0 refund. I have had to wait out my contract for it to cancel. I have not been able to use it because it costs me $45 every claim to find out that they are going to deny my claim. They offered to replace my glass top stop with a check for $250 which I have been waiting to receive for 2 years. Every time I contact them, they give me some BS story and say it is still being processed. The company, TOTAL HOME PROTECTION, is a scam artist of a company. They do not keep their word and find every loophole in the contract to deny every claim. Be aware of these companies, they may sound great, but it is better to try and work out a price deal with a local repairman first. I live in PSL and I had a technician assigned to repair my water heater from ***. He refused to make the drive to my location, he said it was too far. Company wouldnt send someone else locally.

I've been with the home warranty company, Total Home Protection (THP), for several years; in 2021, it became known to me as Service Plus (SP). With THP, reimbursement slowly came to me as the Homeowner who had already paid the professional for approved repairs. However, as SP, this is not the case. Although work orders are approved, and I as the Homeowner pay the professional for their services immediately, reimbursement to me has been, truly - a repeated war, where it is months and months overdue. SP claims they have escalated my case to the billing department over and over - at least 30 times. SP claims that I cannot directly speak to the billing department; that neither customer service, nor the authorization department, nor the managers, nor anyone else, can speak with billing directly, and that billing is months behind in issuing reimbursement checks. For 2 repairs, it took about 4-5 months of many calls before combined repayment of $220 came. For my approved claim for a septic pumping in 09/21, they are over 8 months behind to repay the $200 due me. I call about 2-3x a month, and have written/faxed them twice: I am read a script of excuses. Recently a billing gal called and was so excessively rude that, as I questioned her, she began speaking over me and then simply hung up. Their business model absolutely perplexes me in its bad faith. My home warranty does not expire for several months: I have no further faith in their service or honor; I presume they are following a business model of bankruptcy and ruin to themselves and their customers: I will not renew with them. Also, because I have renewed in prior years, the salesmen always say it you ever have a problem to call them - but this has devolved as untrue: when I later, in need, called, those were no longer working numbers. There are no stars to assign, except to some of the customer service representatives who are courteous. Avoid purchasing a future home warranty through them: https://www.serviceplus.com

I have had a claim out since May this year, I have been sent the phone number to at least 7 people to come to my home, Each person I am given to call, no longer does business with this company because they are waiting to get paid from previous jobs from them. I have called and called and no one seems to have an answer for me but to be patient, meanwhile in 90 + degree heat I have no working air conditioner. It is now September and still no progress. They called me to tell me that my policy is expiring in October, but they have a great deal for me. Wait, you still haven't fixed the issued that I put a claim in for back in May, I've called and called and you guys have done nothing. I was put on hold and then a lady tells me that I never called and that she sees the claim and for my trouble they will waive the 60 technician fee. (gee thanks) I also mention that I had another claim with my bathroom that was never taken care and eventually had to pay 300 out of pocket for that repair, because again all the service reps they gave me to call no longer did business with them. She replied back with well there's a long process and we never got the results so you should have called us first. Uhm... I did and a month later still nothing, and my AC was working at this time, but by july had completely stopped working. Had they done what they were supposed to it would still be running. They will not return my calls, I sit on hold for 20-30 minutes and then the phone just hangs up, but everyday for the last month they call and want me to renew my policy. I push the button to connect to a rep and I get to a sales agent, when I mention that I liked to speak with a customer service rep or manager. I get put on hold and then hung up. This place is a complete RIP OFF and I am going to post reviews just like this everywhere and anywhere I can. They have done nothing that they said they would, they are unreachable, and they don't pay their service technicians what they owe them. They nothing but Con Artists.

1. I was not notified that Total Home Protection changed their name to ServicePlus Home Warranty. All customers should have been notified of this change.2. I was emailed back in October that my plan was going to expire December so I paid $975 for a 3 year + 6 free month plan with a $45 service call fee. I did not notice until this month when I was reviewing my policy that they set my policy with the effective date of 07/01/2024 - 01/01/2028. I called to find out when my current policy ended and he lied and said 07/01/2024. I asked for him to email me a copy because I was showing something different. I also asked why I wasn't notified that the company changed names. He lied and said the company were still in the process of transferring files over. I called back when I didn't receive the email of the policy and spoke with a supervisor who fixed my dates.3. I called on 29 Jul to do a claim over the phone. Did not speak to a live agent. I had to answer some questions over the phone. 5 days later I get an email stating my issue wasn't covered under the plan. The issue they were referring to was my description of what was going on with my A/C since I couldn't talk to anyone. I mentioned that there was water in the pan, my outside unit was loud, 85 degrees in my house, etc. Their reply was my plan did not cover leaks! I emailed customer service on 5 Aug complaining about their poor customer service and how no one bothered to call me to find out my issue, just shut my claim down. I requested to have someone to call me to explain my issues again. On 11 Aug I get an email saying my claim was assigned to a Claim Manager. It stated someone would be reaching out to me *** hours. It is 18 Aug. I've been answering every robo calling to ensure I don't miss their call. No call yet from ServicePlus Claim Manager. I called today around 5:25pm EST and waited on hold for over 30 minutes to be told all of the managers were gone for the day, even though their hours of operation is 9am - 7:30pm EST. This is very unacceptable. This is not the same Total Home Protection I hired back in 2017.

Although the initial response to my first claim was timely, my experience after their assigning a service representative was horrible! I was promised, verbally by the salesman from whom I bought the policy (on the telephone), one free service call. However, the "person" who was sent to respond to the claim demanded payment for the service call. I paid him, not remembering the "promise" of "one free service call. He was totally unprofessional and difficult to communicate with - English is not his "first language" and I do not speak whatever he preferred to speak. He took my money and said he'd get back to me when he figured out what parts he needed and how much they cost. I paid the service representative additional monies for the parts, informing him I would dispute this with Total Home Protection. He took the money, and I called THP to dispute the charges. THP assigned another service company, who came and wanted a much higher amount to fix the problem. So I again called THP and told them I was disappointed with the coverage and their very serious lack of response to all telephone messages (many) and emails (a number). I spent many hours (at least two) on hold, listening to promises of service, which were very contrary to what I experienced: no professionalism, no rapid response, no polite help, no quick action, et al. It took more than five "requests" and almost two-weeks of constant attempts to communicate with THP to cancel my policy and get refunds for the premium and for the "service never received." Total Home Protection finally agreed to cancel my policy, but only at a pro-rated amount, much in their favor, and much to my displeasure. I acquiesced to avoid further aggravation and acrimony. Getting THP to agree to reimburse for the never received service was also difficult and unprofessional. Total Home Protection is not the company they promise to be - one that has a "goal...to provide ...customers with a great customer experience..." Very difficult to deal with. Very difficult to communicate with. Very unreliable to meet the promised service their customers pay for and expect.

This place is so awful, I can see why they had to change the name of the company so many times. It really doesn't matter how often you change your name if you never change your service. ? I put in a service order for my dishwasher, and I was sent out a service man who fixed my stoppage problem, but wanted me to give him an extra $100 for him to say my dishwasher is leaking and can't be fixed. This man is in my house-knows where I live and asking me for $100:/. After I declined his offer, he insisted on calling and hassling me for the money. I soon blocked him and called customer service to file a complaint. They told me that he had filed a claim and said my dishwasher was leaking and had to be replaced. I told her that my dishwasher was fine-only I hadn't used it in over 2 weeks. Low and behold it was leaking...This man actually did break my dishwasher! Most likely because I turned down his offer. I called them back and told them my dishwasher was leaking and to please send me someone else to see about my dishwasher, because this technician clearly did something fishy. They denied my claim and offered to send me $100 to replace my GE Stainless steel dishwasher of 1 year. Then it took them 3 months to send me the worthless check. O.k., now...My fridge is leaking now. But to my surprise, leaking refrigerators are not covered under the plan...WTF! After I complained, they decided to send me a virtual technician. YOU MEAN I HAVE TO FIX IT MY SELF WHILE SOMEONE ON THE *** AB&C ME! I could've just pulled up a *** channel. So I complained about that and threaten to cancel my service. They offered me $200 to help me to get my fridge fixed. But that two took over 3 months, so I didn't make my payment. They called me and asked for the payment, I told them why I hadn't paid, and this woman tells me that the check is ready, however I must make a payment of $64 for my past due ***. No words for how angry I was. You mean to tell me that, even though my claim was filed while my policy was still active, you uphold your word and pay what's owed to me...I've paid into this company for years and I finally file 2 claims within 12 months and you "F" both of them up. ?sickening

I caution you against going with Total Home protection. On top of them taking 10 days to get *** out to my house, it was all done through email, even their correspondence with the company coming to my home. ALL correspondences are done via email. None are done by phone. They do give you the right (after some time passes and they havent been able to reach a company to come to your home) to call someone on your own. However you will have to pay for all of it out of your own pocket and they will only reimburse you what they deem was acceptable charges.. if they even okay that company. They are also NOT open in the evenings and weekends. Well ***, what happens if something happens then? Also, I canceled my acct because of the above dealings with them. I paid and the man came out and said total home wont pay because the pipes had been improperly installed. Total home did decline to pay. So I called someone on my own (after paying the $75 fee for services. The company I called said there was nothing wrong with pipes just the last one was angled wrong causing the exhaust to hit the house therefore shutting my furnace off. Took all of 2 mins to fix. They also like to argue with you and you (the customer) is never right. I requested to cancel my acct in Feb 2021. They told me it would be canceled but would not give me a conformation number because he said it had to be sent to another Dept. But assured me it would be canceled. 2 mo later I see 2 more charges for 2 more mo. I called back and the lady then argued with me and said if I would have called they would have canceled and that the other Dept can not cancel without talking to me. Well that is not my fault that the guy didnt transfer me over there and simply assured me it would be canceled. I had to argue to get my two mornths back. They only wanted to give me one mo back. Now in May (third mo) there was another charge and when I called he (the agent) argued with me again and said you were given two moRefund. I tried to tell him that was for *** and April, not May. He insisted that it was for April and May. Well how in the world could I call in April to complain about being charged for two months and one of those months be for a future charge in May? Doesnt matter.. they dont care.

TOTAL HOME PROTECTION likely ceased operations and altered their business alias. They probably did this due to customer service issues. The name might change again soon. Despite a good sales experience, service use revealed flaws. They lack technicians for low rates, forcing customers to find their own. Mentioning THP to a pool company may result in a hang-up due to their reputation for unpaid dues. TOTAL TAKE YOUR MONEY AND RUN has lost contractor trust. I found a technician for my pool motor. THP approved the claim on 3/26, promising a check in 8 weeks; it's been 17. Calling them results in empty promises of manager contact or billing callbacks. Previously, they claimed weekly check dispatches, now they offer supervisor talks or billing callbacks, but it's a loop with no resolution. Online reviews confirm their reputation for non-payment. It's advisable to seek coverage elsewhere, as THP fails to provide technicians or payments. Avoid them to save time and money; they're the worst company I've ever dealt with.

I have no trust nor confidence in this company. - They have no app; they have a web portal they want you to use, but it's nearly useless. You can create a claim, but you cannot update the claim or contact support. - Their automated phone system will disconnect you inexplicably (no, it's not poor cell service). - When you finally get to speak to someone, they are not helpful, informative, knowledgeable, nor respectful. They sell you on the idea of a block of coverage, but they use the contract language to turn that block into Swiss cheese, dodging all real expenses and denying claims based on literally anything they can call it under the contract language. Very first claim: - AC is not cooling sufficiently. - 2 days after claim is opened, they assign a repair tech. - Repair tech calls and schedules a service date for a few days later. - That day, I find out that service tech doesn't even service our area, and he said he's repeatedly asked THP to stop giving him jobs outside his service area. - THP Re-assigns the same tech again. - I get a third call from that same tech. I re-iterated what town we live in and he said he does not service that area. "I know," I replied. - So after all of this trouble, I finally decide to try the reimbursement route (which I don't recommend). - So I ended up paying 255 just for a basic diagnosis instead of the 45 I'm supposed to have to pay. I know I'm never getting that back. - One of the reasons it was 255 is because we (including the tech) spent hours waiting on hold with THP, made worse by the inexplicable disconnects I mentioned above. - They set an expectation of 15 minutes to hear from "a claims manager," which makes it sound like they have more than one. I don't think they do. - Try 3 days later, at the most inconvenient time, I get a call from THE claims manager, who jumps right into a sardonic tone with me, and we've never spoken before. - She rattles off a paragraph of mind numbing information that ultimately meant: "we noticed a potential leak was ONE of the LESSER, MANY issues causing the AC performance degradation, and a leak test is NOT a covered item, so you can call the AC company and pay then to do a leak trace. - I can tell that this is not going a good direction and I will be much better off simply handling things myself. I purchased a home warranty to save time and money and make things easier for my spouse; it has done nothing but cost me MORE time and money than not having a warranty, and it does not help my spouse. I am beyond disgusted with this company and the way that they operate (or fail to operate). IF there is such a thing as a "good" home warranty company, Total Home Protection is not it.

First of all, I would like to say "STAY AWAY FROM THIS COMPANY" I have a 5 year old house and i was worried that my appliances will start going bad my Warranty expired. I was referred by a friend that THP was giving discounted warranty i.e. premium coverage for 3 years for just 1200+ which covers almost all appliances 100%. I was called by one of their sales agent who said that there is huge discount and i should buy the policy which covers everything end to end without any charge for labor or material in case something goes bad. I am not given any document with any disclosures nor they told that there was any. Couple months later, my first issue started with Refrigerator. I called in and they sent someone to look at it. The company which came just looked at it without touching anything for less than a minute(i am amazed that it was the correct diagnosis) and said compressor stopped working and they charged me $45 deductible. They said they cannot repair it as it must be covered in the Compressor warranty from manufacturer for 10 years and i should contact the manufacturer myself. I called manufacturer Samsung and they said they will charge $250 for looking at it and if it is really compressor they cover the parts but not labor. Labor charge was around $200. I called the THP company and they said they are not going to cover anything as it is under manufacturer warranty. I said it was absurd that if i had no manufacturer warranty, they fix it by spending on parts and labor. If i have warranty i should be bearing the $450. They at last agreed to pay me $300 by check (which came after 40 days after requesting multiple times). My Next issue was with my AC which stopped cooling my house. I have called the THP again, they sent someone who charged $45 (my deductible) + 120 for Freon (which is not covered) and they said that it was only temporary and they need to replace the evaporator coils in the AC Unit. The repair guy said that most companies would cover that and he will come back to replace it. He took pictures to send to THP. After repeated contacts, THP finally tells me that it will not cover as the part had rust. If it did not have rust they would cover it. I do not understand the logic. I was furious and i said i want my money back as they are not covering anything from me. The person said they will return around $470 of the $1250 i paid. They gave me the breakdown as 5 months at $60 is $300 + $300 they paid me in check+ $50 Cancellation fees. I still don't get what happened to other $130. I was furious to even care to listen to what they have to say. I just said cancel and send me money on to my card. I t has been a week but my refund did not appear on card and no response on contacting.

This company is completely fraudulent. I wish I had done more research... First off, I had this policy for just over a year before I filed my first two and only claims 11: one for my spa and one for my oven. I paid for additional coverage when I bought my house to include the pool and my above ground spa. Ultimately, they denied my spa claim because they said I didn't have coverage for it -- only for my pool. That wasn't true. Then they tried to deny because it was above ground. I was clear about what I had, and the online policy portal indicates "Additional coverage: pool/spa/above ground spa"... I fought with them and they said they would cover it, but that it was a $500/year max payout for pools and spas. Whatever. Then with my oven, they came out and tried to fix it by changing the lock... (didn't work because that's not at all the issue, it is something with the computer and it shuts down with error code) then said they would only give the depreciated value of $400. It's a *** Profile convection wall oven. They are $2500. The woman said my policy that I signed clearly states that they only give depreciated values... I said, first of all I never signed anything (it was all over the phone) and never saw any terms before I paid. Secondly I had my policy saved to my computer and it was still accessible from the welcome email, PDF was online on their URL -- and no where does it say in section 9 that they only give depreciated values. She said someone would call back. The next day when a guy called, he started in saying that it was only for depreciated value -- and as I went to pull up the policy from that link, it mysteriously was gone! They totally took it down! I still had it saved though... and after arguing with me about the oven, he said "it seems you won't be happy with us so why don't I just offer you $900 to end your policy" -- mind you, I had this policy just over a year and it was good through 2022 or 2023 and paid $1250 for it. I said, "Ok, so you want to give me $900 and also the $500 for my spa that was just settled two days ago and I have the offer letter from your firm?" I was going to agree to just be done and at least get what I paid for this worthless policy. He then came back and said, "no that's cancelled now. I'm only willing to give you $900 and that's all" -- I was shocked. I had a letter and agreement in place. He yanked it AND wouldn't even comply with the terms of the contract for my oven. That was December , I'm currently battling them still in August . Upon digging further, I found that the company is under investigation for this exact fraud scheme in NJ and PA. Also, the CEO, David ***, did this before in 2009 with an entirely different home warranty company! DO NOT TRUST THIS COMPANY! I don't know if I'll ever get my money back, but I'll only ever trust a long standing warranty company.

I regret not reviewing this site before buying their so-called protection. Do not purchase from them. They deserve a negative rating. I bought policies for two homes at $975 each for three years. I got 1 free service call annually, then $45 per call. Our heater failed, they denied coverage citing lack of service, despite records. Plumbing issues at the other house were ignored, contractors unpaid. We fixed it ourselves, fought for reimbursement. Over a rainy weekend, our sump pump failed. I filed a claim. They first denied sump coverage, then admitted I had it but refused to pay without prior authorization. They offered nothing when we tried to cancel after 22 months. This company's actions are deplorable, especially during a pandemic. I hope my experience warns others. They always find excuses not to honor their coverage. Save your money!

Total Home Protection Dec 16th for 5 years plus one year for $2,250 plus service call of $45. I wish I could use negative numbers to rate them. We just moved in and needed service on New Year Eve on our HVAC system that was not heating a house in NJ in the WINTER. I placed an online ticket. I placed two more tickets and finally a vendor scheduled with me. They came out, took the $45 immediately and looked at the system. After 15 minutes, told me his time was up and that it is now being billed by his company by the hour. He could not determine what was wrong and left. WHAT? I contacted the Total Home Protection, (THP), which is worse than standing in line with no appointment at DMV, and they called the vendor while I was on hold, the vendor did not want to do business with THP and that is when I asked for a full refund and called a reputable HVAC vendor who fixed the issue for a tune of $413. I explained to Keith from THP that the HVAC system they had come to the house to repair the vendor told me after 15 minutes of service and they cannot diagnose the issue it now is on my dime to pay for him to continue, Keith said that is not correct. The manager Keith from THP called and begged me to give them another shot and promised me he would reimburse me the $413. After 20 minutes of him begging, I said that I would. He also said that he would waive the $45 service call on the next visit. Worse mistake I made. Before hanging up he said if you have any issues going forward please call him. A week later had an electrical issue, again put in a ticket and 4 days later the Electrical vendor called and said, so and so will be there in the afternoon on that day. Whoa I said, I did not know anyone was coming. THP never said they scheduled already with you, we rescheduled for the following day. A young man arrived from the company. Not an Electrician. I told him everything that was going on, walked him around to everything and that is when he said, ok, I have to wait for the electrician Ivan/Igor to arrive. I said you are not the Electrician. I think he should have waited and they both come in at the same time. Or told me he was not the Electrician. The first young man, after testing the outlets said that the GFI's might all need replacing. The Electrician said too many GFI on one-line trips it. He also said the toaster and the coffee pot cannot be plugged in at the same time. Really? I asked him if he was ready to see the other issues and said, this was the only thing he was scheduled for. The young man called the called his company and he was wrong they were schedule for it all. He determined 3 of the 4 issues were fine. Since they could be replicated. The GFI's are still tripping in the 4 areas. I called to speak to Keith again, since he told me if I have any problems to speak to him directly and he of course could not be reached. Tommy who is equal to Keith answered. I insisted that I wanted to speak to Keith as he knew all the background. Bottom line I wanted to cancel. Tommy after me explaining everything to him at the end said Keith will want to speak with me. Great I said, I will not change my mind. Keith called and cancelled my account, I asked him about the $413 from January and he said that the refund of the warranty would cover it and it would be a wash. Well, NO it did not cover the $413 HVAC charge and it was not returned in full. It would have been, if they said what they said was true, and honored the CONTRACT we entered into together. In my opinion, run away from TOTAL HOME PROTECTION. Do not commit to anything with them. Not sure if they use vendors that cannot make its own their own or just poor preforming vendors, but they are not honorable and are very dishonest company. Extremely disappointed end user. Not worth the hassle, money, or time to be lied too.

I can say I wish I would have checked this page before getting a policy with them because when it comes to sales and payment they are definitely on top of things. But when it comes to actually filing a claim on some big ticket items all of a sudden their favorite word is "oh that's not covered". Wish I could give them negative 20 stars for this! I just printed out my policy and when I say you gotta read the small print you better do it because what I'm reading seem like they really don't cover a *** thing! Seem like they only cover repairs and patchwork and not the intricate components on most items that are known to have a time limit. Like for example the garage door opener. The only cover the motor but nothing else. The actual garage door, hinges, track, sensor, etc will most likely go out before the motor. But as I stated it doesn't cover any of that...*** I've used them a couple of times on small things like plumbing and maybe something else a few years ago and everything worked out well. Now that I'm in need of one of those big ticket items that is known to have run its course (i.e.water heater) I'm thinking I know its covered so I won't have to spend much but the $60 service fee. But you know what I was wrong. First off they couldn't decide to either send one or more than one person to check out the water heater and a leak from a hallway bathroom. Which they gave me an excuse saying that all plumbers might not know how to deal with water heater and/or toilets which I think is kind of weird. How are you a plumbing and don't know how to do all that has to do with plumbing? But hey what do I know. Seemed like they was trying to get more than one service fee out of me. But the crazy part the other plumber who was supposed to come take a look at the toilet didn't even show up...*** And I will have to speak on the online account which has always been a problem. There is no way for you to delete old cards from off the account they keep all of them which I think is kind of weird. If its not in use why can't I delete it off the account? Another thing is I have (or after this had) two properties with them, but all of a sudden when I need to file a claim on my water heater one of the properties disappeared. So its not showing that I have the property covered which is another issue because one person I talk to in customer service says they see the property under my account but then the next one I talk to I don't have coverage on the property. How in the *** I don't have coverage but you ended up sending someone out to do an appraisal? Then someone talked to my management company stated I didn't have coverage even though she did the claim through the online account then it mysteriously disappeared... But back to the water heater part first off the "contractor" continually called me even after I told him I don't live in the house and he has to go through my management company to get entry into the house. After he completed whatever he did I had to pay him through *** for the service fee which he seemed to have an attitude like I was going to stiff him for the fee. And after I was promised a receipt for the service fee payment I never received it. I asked him at least 2-3 times to send one so I can have for my records and never heard back from him again. Now how unprofessional is that? You blow my phone up wanting payment and all but then when I ask for a receipt you just ignore me? I know what I gotta do to remedy that don't worry I gotcha! Not even a day later someone from Home Protection called and left a no working number for me to call them back in reference to my claim. After trying to call this fake number several times I just called the regular 1800 to talk to someone. And how this "April *** started talking I could tell this wasn't going to go well. And she going to say its not covered we only repair not replace. And I'm looking through the phone and said how come you don't replace I thought that was it if you can't repair you will replace and she was like no we don't. So yeah this is a worthless company that just wants to keep taking people's hardworking money. Now I will be out of at least $2000 because I gotta but a new water heater and take care of a few other plumbing issues that they never came out to take evaluate. So I will be cancelling my policy tomorrow first thing even if I gotta stay up after working 12+ hours I'm doing it! I always had confidence in these warranty companies but seem like none actually are worth the money and inconvenience that they seem to always cause when you actually need to use them for what you are paying them for! So if you don't want to have your time and money waste do not go with this company! I feel like this will be my first place to check out to see if I even want to go with another warranty company because seems like all of them is a joke! Oh yeah watch them comment on my review stating "there's two sides to every story...blah blah. I seen this on several other reviews...please don't! You don't have anything that will keep me as your customer!

I'm writing this review to draw attention to what could be yet another FRAUDULENT denial of coverage. How I update this review, and whether I file an official complaint, or subsequent litigation, depends on how my appeal is handled. I prepaid for a 6-yr platinum coverage plan starting in Aug 2019. In May , one of my two A/C units failed. After submitting the service request, the technician arrived, investigated the failure, and reported his findings. I then had to wait for Total Home Protection to determine the next steps. After a couple days, in regards to my Claim #641822, I was informed that coverage for my claim was being rejected. Initially, the Claims Manager asserted that my claim was being rejected based on the failure mode(s) noted from the Technician - according to his report, the unit was possibly grounded to short, or "locked" up, and, in either case, the 15 year old compressor had reached the end of it's usable life. I noted that, when sharing his assessment with me in person, he noted that the failure mode was [paraphrased] "either shorted to ground, or locked up, and basically dead, due to old age. But the only way to know what really killed it is to send it back to the manufacture's service shop to disassemble and evaluate". Based on the technician's explanation, I conveyed that he had not actually pinpointed the actual failure mode, but rather was suggesting potential failures, neither of which he had actually further investigated to fully validate, given that it was beyond his capability and would have to be done by the manufacturer. He only removed the exterior covers, but did not disassemble any portion of the compressor to determine why it truly failed. Based on that, I asserted that since the true failure mode was not actually determined, the whole premise of the rejection becomes invalid, and would need to be reassessed by an approved technician. The Claims Manager then informed me that Total Home Protection would not cover an additional visit or assessment from the contractor, to which I disagreed and insisted that it be reconsidered, on account of there not being a valid determination of the actual failure mode from the technician, having watched his evaluation and having heard his explanation directly. I was placed on hold briefly, after which the Claims Manager proceeded to explain that "shorted to ground" and "locked up" are specifically and explicitly not covered under my policy. She claimed that there's a clause in my policy that explicitly states that those items aren't covered - she even referenced a section that doesn't exist in my policy. I challenged it, noting that there is no such language in my agreement, to which she then mentioned that there's an updated policy that includes this language. I informed her that I have neither received or agreed to any updated policy, so, any alleged policy update does not apply to my claim, nor my subscription to their warranty service. After placing me on another hold, presumably to confer with colleagues or supervision to determine the next usable rejection reason, she returned to assert that the new reason was that the policy only covers "normal wear and tear", and her position is that this type failure is not normal wear and tear. I again challenged that assertion in noting that 1) there is no definitive failure mode from the technician, and 2) any of the potential failure modes noted by the technician are all typical failure modes for this equipment at this age, which constitutes a normal "tear" condition (which I later confirmed with the technician and other reputable HVAC service companies, and resources). The Claims Manager then directed me to the Mediation department to file my appeal. I am obviously disappointed and highly unsatisfied with the attempted resolution on my claim given that I need to file an appeal through their Mediation process for any chance at getting coverage, when it's clear that there's no definitive failure mode against which Total Home Protection can even make a claim denying coverage. Furthermore, the Claims Manager's attempts to change the reasons behind the rejection, and the attempt to inappropriately introduce changes to my policy without my permission, indicate potential fraud, which would be subject to arbitration under the agreed upon terms of my policy, if not litigation. Finally, for Total Home Protection to claim that any particular failure modes are not "normal wear and tear", they will need to disclose what failure modes do and do not constitute normal wear and tear, substantiated by valid, objective and accurate data. Without transparency and objectivity, it is rather fraudulent to assert baseless denials. It is apparent that Total Home Protection's intent (and common practice) is to wiggle out of coverage by claiming that practically any catastrophic failure is abnormal, when in actuality, equipment that has been properly maintained will eventually fail by some sort of destructive failure of one or several components. My A/C compressor is 15 years old, has been well maintained, per my research, has exceeded the expected life span, and has now finally failed with symptoms evident of the typical modes of failure (which represent the normal "tear" condition"). All that said, I am patiently awaiting the resolution of my Mediation claim, and how this review and subsequent action is handled depends on Total Home Protection's response. As I await their response, I stumbled upon an existing Class Action lawsuit registered in Pennsylvania against Total Home Protection for what I presume to be several other cases of dissatisfied customers who feel they have been fraudulently denied coverage as warranted by the terms of their policies. If my appeal is denied or is resolved with anything less than adequate coverage for repair or replacement, rest assured, I will be terminating my policy, and seeking the same or similar legal action to fight against this clear breach of our agreement.

After numerous tries on filing a claim both by computer and calling (the phone always disconnects) I made a BBB complaint. They then finally called me and I was able to make my complaint. It has now been 6 days and I still do not have a contractor assigned or my 2 items fixed. They keep offering me $200 to get it done myself. I did this back in July and it took 4 months to be paid back. I do not want to waste my time trying to find two contractors to fix my items and I know it will be over $200. They are yet to connect me to someone who will fix my items. I’ve called and left numerous messages.

We've made numerous calls about this issue, but still get told they're still getting in touch with a technician!

George Rathke

6631 Abbotswood Dr

Toledo, OH 43615

[protected]

[protected]@gmail.com

OR

[protected]@yahoo.com

After waiting 48 hours for the company to contact a technician to service our heating system that hasn't functioned since 10-12-2023. Today is 10-17-2023. We've made numerous phone calls for this issue! The overnight temperatures outside have been in the low 40s! And since then, we're using space heaters during the day but not overnight for safety reasons! Our account #[protected], and claim # 784404

We have had terrible service from this company for the last 3 months. We were trying to get our air conditioning service fixed for a month and a half. They kept stringing us along and finally said that they would not cover any of the repair. We are wanting to cancel our account with them and I've already signed up with another home warranty company. Service Plus says we are obligated to keep paying until November because it's a year contract. We have paid month to month and we feel that they should just end our contract since we are not satisfied with the service. Here is the paragraph in the contract. We don't require any refund. We just want termination of this so called "service".

Central air conditioner broke down. Service Plus sent a service contractor out who I paid $45 (I have platinum plan). He took pics, explained everything to me, system is non repairable.

I called Service Plus a few days later to see what is happening with my claim. They said service contractor never sent anything, I called them, they said they did. Today, I called again, 45 min on hold to be told denied. Total scam. Offered me a free $45 service call fee for next time something breaks. And that was only after I made it clear I was contacting BBB and anyone else I can complain to.

I have a claim# 770614 with Service Plus Home Warranty. They are refusing to pay my claim. It is for an air conditioner that had to have coil replaced due to ordinary wear and tear. At no place in the policy does it state that it will not pay for ordinary wear and tear. Just of it is rusted .It was not rusted as it is copper!

Copper does not rust! So then they said i needed pictures, At no place in the policy dos it say we needed pictures. I followed, all their rules I called first got authorization to have it fixed by a local contractor who put it in. I got authorization then the contractor called them. They did NOT tell him to take pictures! He ordered the part needed and fixed it , Now they refuse to pay for it! They offered me 3 months free insurance at $40.00 and & 75.00 fee .My bill was for $1231.47. and they wont send a check for that. I would have to keep that insurance for 3 months plus the fee! I so ok if you wont cover it, then send me a check. They will not do it. They have lied and said I did not follow rules , then changed it to not covered part. I read every line , it does not say that! PLEASE help me! They keep changing the story. They said i di not submit the picture which they never ask for in the beginning and now the part is gone. so I have nothing. I cannot afford to just pay that kind of money and i got the insurance and was told how easy it is to file a claim I have been at this for 3 weeks!This is a scam ! I am 81.I lost my husband and thought that this policy could help me with expenses, so far all i do is cry every time I call them. They do not know their policy! It states that coil not covered if rusty!

i have called my tech 3 times at his work place. This cannot keep going on!

I need to be paid at One point they offered me $200.00 ? but i guess that would just be in insurance premiums I will cancel this policy i have been lied to so much and they change their stories! Refuse to give me phone numbers etc!

I submitted a claim on 05/09/2023 at around 8:30pm. I was not informed at that point on the online site that it would take 24-48 hours for a response/or technician to be assigned. We did not receive any email with that information until Friday the 12th, which by this point i had already called about 3 times. The urgency for certain claims should have priority. Especially when its in a severe hot state and there are people with disabilities in the home and children. After i received the technician information we had to wait another 2 days making it so far 7 days to just get a technician to say they have checked everything, and it needs a new compressor. Really, now it is May 17th, and we are still suffering with the heat, and the technician said it would take another 24/48 hours from that Monday. Its passed the 48 hours and i just called the company to have them say that it is being reviewed and that they just received the technician report Tuesday therefore another 24/48 hours. What are we paying for? Regarding the issue that a claim is being submitted should be prioritize due to its severity, especially involving people with health issues in the home and small children. This is unacceptable, and now we have to wait another 24/48 hours for the results. Seriously I should have done my due diligence and researched a lot more than take a friend's word for it. I am a very unsatisfied customer.

Total Home Protection (THP) refuses to reimburse me for the replacement of my Air Condition. According to the contract THP should reimburse me at least $1500 towards the cost of my new air conditioner which was $3200. THP has denied this claim stating the AC was not Maintained. This is not true as I am part of the maintenance Discount Comfort Club for ***. The Air Conditioner & Furnace were properly checked, maintained and cleaned by ***. The AC was in good condition as noted on 5/13. The next AC check was due in 2020. Sean, Resolutions Manager at THP gave the approval for me to use *** for the AC repair/replacement with the claim number of ***. On 7/23 *** diagnosed the Air Condition as needing a new condenser & coil & recommended a new AC. I called THP with the Diagnosis.THP refused my word and the written form. *** provided THP with the Diagnosis. AC was replaced on 7/27.THP ultimately denied my claim for the AC Replacement. Saying the AC broke because it was dirty. I reexplained that I have *** for Maintenance so that was incorrect. THP refused to listen to me.Several times I requested the denial in writing & the information for an appeal. I spoke to several customer representatives, billing, & Sean from THP numerous times regarding AC & denial letter & appeals info. I asked for the phone number, email & names of the CEO, president, executive offices & was refused this information. After several conversations,Sean offered me $400 as a resolution. I requested the $1500 dollars as per the contract & Sean said he could not do this. He said I would need to dispute the decision. Sean said that no matter what the outcome I was guaranteed $400.Despite several calls I did not receive the written denial & appeal info until 11/23. The appeal form & several emails with supporting documents were sent to Jason in THP Mediation. Jason denied the appeal stating AC Requires 2 not 1 check per yr. I said not standard. sent to DOI & AG.

The sales agent of Total Home protection Co sold me two Platinum warranties for both of our properties ,they completely misrepresent the product they sold us, they said anything goes wrong in your home, it will be covered from roof top to floor including any item AC, fridge and the list went on , every time we filed a claim they appoint a vendor, who only goes to the property, demands his service fees upfront and never comes back to do the work, afterwards we receive the same preprepared email subject :Claim Update, in which they say the item is not covered due to wear and tear and non maintenance, in this case they claim that their vendor found condenser coil inside fridge is clogged and caused component ( compressor) failure, and here is their usual trick cliche " As per Section & letter D Para ,,, Total Home protection is not responsible, this is everytime letter ready to be emailed to clients, my other friends are facing similar scenario with Total Home protection, some of the Vendors they say to us that do not expect Total Home to do any repairs, they use them to cover their side that they sent out a vendor, whom by the way gets paid by the client for the service call prior doing anything, from my vast experience with total home protection, their vendors come to houses not to repair or fix the problem , but they come to show up and just to report to Total Home so they have done their part by sending client some one ... but no action, after the vendor gets paid they disappear, then the vendor waits to get the job paid by the client as total home has exited their obligation by writing lengthy email under clause D para & section Z line 80 etc.. the normal tactic the game goes on, I would like to get my money back and return to the American Home shield who never played any tricks which Total Home Protection is doing , they are simply stealing peoples money by selling them a fake warranty, Please note I have other customer of Total Home protection ready to testify

I signed up with Total Home Protection a couple years ago, even paying extra for their "green" program, which I think they now call "Platinum", so that they would not only repair or replace, but also upgrade. I knew I wouldn't need heating and AC, as I'd just replaced those out of pocket, plus a new microwave, washer and dryer. With all that hassle and expense, and knowing my failing health and only having disability payments as income with a monthly mortgage over $2000, I thought this would be smart, but was wary. I really investigated them, including their Complaintsboard.com rating, joined, and within 24 hours backed out. They called back and convinced me. I paid almost $2000 for 6 years of coverage. Last year our sink disposal broke. With much more time and trouble than I'd been promised, it was replaced, was done wrong, and the guy came out and redid it, but left a dent in the stainless steel sink. Then I had a garage door issue, but didn't want to deal with THP, then a problem with a gutter, but again didn't want the struggle. In Oct 2020 our dishwasher broke, and our double oven went out - it will work for a few minutes, and then shows PF (power fail). It took several days for them to get a repair person here to assess, and it was the SAME GUY who didn't know how to put in a disposal correctly the previous year! He looked at both, and after about 5 minutes had us sign that both appliances weren't fixable and needed replacing. EVERYTHING WENT WRONG FROM THIS POINT! THP was rude, sent me their new paperwork showing they had the option to send a check for a total of $550 for both, and it would be my job to find, buy, measure, haulaway, install, hookup, repair damage (double oven is built into kitchen wall), etc. I am livid. I'm 63, disabled & have been robbed. Even the $550 has never been sent to me! All I do is cry about it. It's too complicated for me, and that's why I bought protection! #*** Status: Closed Claim item: Oven & #***Status: Closed Claim item: Dishwasher

I contacted the warranty company in February a technician came out to fix my heating system. The tech told me it was fixed and the season was over so I had no reason to turn the system on. I called in 9/17, I was made to pay another service fee even though I was advised if it could wait, to wait and it was the same issue. The technician that came out on 9/23 had no tools and an Ipad, I told them that I had already paid the service fee but he had no tools to diagnose the system. He told me that the warranty company does not pay and until they approve it he was not doing anything. I called the company and asked that they send someone else out which they told me they would and no one ever showed up this happened three additional times. They told the warranty company they were waiting on a part and would be back out. During this time I had called the warranty company several times asking how they ordered a part and did no diagnostics, and asked that they transfer the claim, to which they refused. When the part supposedly came they told me that they were not coming out until they were paid. When the company would not return until they were paid, the warranty company finally sent another technician out on 10/9. The new technician charged me $175 for maintenance and said that fixed the issue. When the heating system wouldn't turn back on I advised him and he said it needed another part and he would be back the following day, he also had no problem telling me that he also sold marijuana. When I called him he advised that he would be back that Monday 10/12 then his phone was disconnected. I called the warranty company who told me they would transfer to someone else after me having to call several times. But they transfer it back to the same company that would not do anything until they were paid. So it was transferred back to the marijuana dealer who stopped answering the phone. They told me to hire someone on my own and call before the work was completed for approval

We purchased a home warranty on 3/16. We had monthly premiums deducted from our bank account of $37. On October 14,2020 we filed our first claim for a dishwasher. A contractor was assigned but never contacted us or returned our calls. We called THP and they said they would try to contact the repairman. After a few days there was still no response. In the meantime, our dishwasher began to work sporadically, so we cancelled the claim hoping that it would continue to work. The dishwasher finally went our completely on December 21 and we filed another claim. A contractor was assigned, an appointment was made, and the contractor failed to show the day of the appointment and would not return our calls. We called THP and spoke with a manager, Tommy G, and expressed our frustration about not receiving service after two attempts and yet they were still drafting premiums from our account. After much back and forth and him unable to get another contractor out to the home, he offered to pay $300 as settlement for our dishwasher. We wanted more as it was not enough to fully pay for replacement, but Mr G would only give $300. We agreed and he said that he would send the check but that it would take 6-8 wks due to Covid, which is absolutely ridiculous! We waited 5 weeks and after reading numerous bad reviews about other customers never receiving payment I emailed MR G on 1/27 to see if payment had possibly been sent. He never responded. I got him on the phone on 1/28 and he said check had not been issued yet. We told him we wanted to cancel our policy effective 1/28, but that we fully expected to still receive our $300 settlement check for our covered claims that were reported on 10/14 and !2/21. He stated no payment would be sent since we were now canceling the policy NOR would he refund any of our premiums for failing to provide service. This is fraudulent to say the least. Taking payments with no intention of providing service

approximately two-days ago I was searching for home owners warranty nplans and I selected service Plus and later discovered that I had a better offer from another company so I called today to cancel this plan to be reimbursed for the money that was taken out of my account. During the process of trying to cancel after a representative answered the phone line where you start your service ,I commence to telling him I wanted to cancel my policy he said wait a"minute " let me get you to thyat department and I waited for approximately (8) minutes and no one responded to the phone so I called another number and a female employee answered the phone after I told her I wanted to cancel my policy and she asked me what was the reason(s) for the cancellation and I commencve to telling her I found a better policy and she started asking me why again and I simpl told her mam because I want to and after hesitation she said I have to put you through to our cancellation department and approximately 49 minutes and 14 seconds later a gentleman answered the phone and I told him I wanted to cancel my home warranty policy and he told me ok and hold on a minute for he was gone for about three to five mintues and he satrted questioning me about the warranty saying why you want to cancel and that I had only had the warranty for 2 days and at thyat point I asked for a manager and he told me I am a manager and he statrted reading off what the warranty/ policy covered and I said to him sir I want to cancel my warranty and given a refund an again he started reading out aloud whatn was bin the policy ETC again I told him I wanted to cancel my warranty regardless of what is in there and he kept reading and then he got silent and approximately two or more minutes later he started telling me about an email an it could take up to ( 48) hours to cancel the warranty it all was done for a delay tactics and to try to get me to keep my warranty however no one should be badgered or anything ellse about can

10/14 claim filed for a/c not cooling THEY COULDNT FIND A PROVIDER FOR SEVERAL DAYS, SO THEY ASKED ME TO FIND ONE AND GET REIMBURSED. I FOUND ONE AND PAID THE PROVIDER BUT SERVICEPLUS SAID THEY WILL ONLY REIMBURSE PART OF HIS TRIP FEE (NOT GOOD). HE DIAGNOSED IT AND THEN COULDNT GET A HOLD OF THEM TO GET IT FIXED...THEY FOUND A PROVIDER TO COME ON SATURDAY 10/16 AFTER ALL AND THEIR PROVIDER FOUND THE SAME ISSUE THAT MINE DID BUT COULD NOT GET A HOLD OF SERVICE PLUS BECAUSE THEY ARE NOT OPEN ON THE WEEKEND (NOT GOOD) EVEN THOUGH THEY SEND PROVIDERS ON THOSE DAYS...AFTER BOTH PROVIDERS DIAGNOSED THE SAME ISSUE AND THEY SENT THEM PICTURES, THEN SERVICEPLUS CLAIMS *** IN NJ SAYS THE CLAIM IS NOT COVERED (THEY DONT TAKE THE *** OF THE 2 TECHNICIANS THAT WERE CALLED TO MY HOME THAT THIS IS NORMAL AND NO ONE WOULD HAVE PUNCTURED IT AS IT HAS BEEN WORKING FOR YEARS UP UNTIL THE INITIAL CLAIM)...THEIR TECHNICIAN THAT WENT TO MY HOME SAID THAT SERVICE PLUS SEEMED NOT PROFESSIONAL FROM THE START OF HIM DEALING WITH THEM ON HIS CALLS. AFTER ALL THIS AND BEING ON SERVICE PLUS POLICY FOR *** A TIMELY MANNER, NOR DO THEY PAY ANY CLAIMS, AND THEY SAID I COULD NOT GET ANY OF MY FULL YEARS POLICY MONEY BACK BECAUSE THEY CHARGE CANCELLATION FEES AND OTHER FEES...THIS IS LITERALLY THE WORST HOME WARRANTY COMPANY I HAVE EVERY DEALT WITH...I HAVE 3 HOME AND DIFFERENT HOME WARRANTY PROVIDERS AND I WOULD NOT RECOMMEND ANYONE TO SERVICE PLUS...SOMEONE NEEDS TO HOLD THIS COMPANY LIABLE...IM SURE IM NOT THE ONLY ONE...ALSO, THEY OFFERED TO REIMBURSE ME ONLY $100 FOR THE SERVICE CALL THAT I PAID FOR BUT IT WOULD ***-8 WEEKS TO GET MY MONEY EVEN AFTER THEY ASKED ME TO CALL A TECHNICIAN BECAUSE THEY COULDNT FIND ONE...SOMEONE PLEASE HOLD THIS COMPANY ACCOUNTABLE FOR STEALING CLAIM #***..POLICY # *** POLICY PAYMENT $462..PAYMENT TO PROVIDER $125...OTHER PMT $150..THEY HAVE THE

RE: Acct. Confidential. I signed up with 'Total Home Protection' on 3/15. They rebranded to 'Service Plus' without notifying me; I discovered this after contacting them about premium details. Initially, the annual premium was $359, but with my water softener added at $2.92 monthly, it should have been $394.04. Instead, I was charged $41.00 monthly indefinitely. My first payment of $41.00 was made via Discover card on 3/15. Subsequent communications quoted various outstanding amounts. I consistently paid $41.00 monthly until my first claim issue. The last payment was on 12/6. On 12/17, my furnace malfunctioned, failing to heat with outdoor temperatures in the teens. I called at 6:14 am for a claim number and contractor details but got no response. At 8 am, I spoke to 'Don' who said it would take hours to provide contractor information. With my home's temperature at 65 degrees and falling, I contacted local contractors, but none would work with a warranty company. I called Service Plus again, spoke to a representative, and explained my situation. She couldn't provide local contractor contacts but agreed to send a 'claim reimbursement form.' A contractor fixed the minor furnace issue for $240.00. After the $60 deductible, I expected a $180 reimbursement. The claim was faxed on 12/28. My follow-up emails and calls have been ignored, and even after involving the authorities six weeks ago, Service Plus has not responded. Please assist.

On 9/13, I purchased for $1,080 a 3 yr Platinum home warranty plan w/Service Plus (SP) Home Warranty, Filed a claim that upstairs *** is blowing out hot air on 11/1, Claim #*** issued SP sent me an email to contact Bridgewater, and schedule service and pay $60 service fee. Bridgewater came out on 11/13 said the motor and coil needed to be replaced. but never submitted a report to SP. SP closed my claim. I called 3/1/22 to re-open the claim since the issue with the *** unit had not been resolved. Claim #*** was opened 3/1/22 and 3/2/22 it was Denied and closed saying that the unit did not work prior to the opening of the policy on 10/21/22. I purchased the policy 9/13 not 10/21/22 and it was working up to 11/1. Complained to SP that the information was incorrect on the claim and was directed to ***, manager 3/7/22, who re-opened claim #*** and said I would get a response in 48 hrs. I left a message for *** 3/14/22 that I had no response. I called 3/21//22 and spoke w/*** again who escalated the claim to the Dir. of Authorizations. I received an email 3/22/22 to contact *** and schedule an appointment. I called 3/23/22 and Air4Sure's response was the work order was closed because he called the number (my work#) and thought it was a prank. Air4Sure scheduled to come 3/28/22 @ 11 am and at 1:30pm he canceled.. Left a msg for *** and received another email to schedule w/AR ***, they responded they can't service me because SP didn't pay them. ***, 3/30/22 said I would receive a full refund plus reimburse the service fee if he can get another contractor to come out. The claim was DENIED 5 times from 3/2 to 4/20. I emailed mediation, 4/19/22. Cancellation *** offered to reimburse me for repairs but it was DENIED. I have to pay $6,900 out of pocket for new unit. I canceled the policy 4/20 and only refunded $686, charged me for 6 mos, plus cancellation fee. Wouldn't honor the deal on 3/30.

I was convinced to sign a contract with Total Home Protection on June 6. The cost of the annual contract was $427.00. That price included two months free coverage. At the time the salesperson claimed their warranty was the best in the business and we would be getting exceptional service. He also promised a free replacement of any unit which could not be repaired. In late June, our refrigerator unit went out and our air-conditioning needed service (freon). I reported the claim on June 28, (refrigerator #***; A/C Unit #***). A service technician came to our home for both. The air-conditioner technician added the necessary freon at a cost of $125.00. The refrigerator technician said the unit could not be repaired and must be replaced. However, the video conference cost was $75.00 (spoke with *** from *** on July 5th). On July 2, ***, a claims representative authorized the repair/replacement for both. Later in the same month I received a call from *** a case manager at Total Home Protection. *** instructed me to have the service technician from the A/C company send *** an invoice. *** explained to me Total Home Protection will not pay for a replacement refrigerator but approved a $300.00 replacement cost. The check was to be mailed in after processing in two weeks. On August 11, I spoke with *** from Total Home Protection who instructed me to have the A/C company technician recontact *** (which he did). The check for the refrigerator was being processed and should ***-8 weeks. On September 7, I contacted *** once again concerning the check which was not yet received. I was told it would be mailed immediately. I had made numerous telephone calls to *** since ***), for which I can now only leave a message. I spoke with *** on October 26, who can only confirm the checks were not issued but had no reason other than stating he was going to look into the missing payment call me

called THP on March 23,2022 to explain why I was not renewing a three year membership. Explained to salesman, *** that I have experienced poor service from company getting repairmen to contact me and repair my problems. I was "worn down" by this salesman and his "Supervisor," telling me that they've had problems during Coronavirus, and that now there won't be the same problems, and that a company named: SERVICE PLUS HOME Warranty has bought the company. I gave him my debit card to renew my membership in Total Home Protection when my current membership expires in April 2022. I also told him that I would give them another chance since 1) I need a plumber to repair a water pipe leak against our house and also, I have a "frozen" hot water tap for my washing machine. He assured me during this call, ( which I've been informed that all calls are recorded,) that they could take care of this right away. I also put in a request for an appliance technician to repair my right front burner on my cooktop. *** went over the modus operandi for this insurance whereby I'm responsible to pay the repairman my $75 deductible when he comes to service the item. Since booking these repairs, I heard from no one, and when I called "Total Home Protection" service line, I was told that under NO CIRCUMSTANCES is my water faucet covered. *** had promised to send me my contract by email, but has NOT. Today, I spoke to the policy cancellation rep at Total Home Protection" named, ***, and he told me that I could not cancel this policy, going into effect in April. because it is a RENEWAL and the only way I can get out of it is to pay them $500.00 ! It bears mentioning that *** said he'd "just received" confirmation of a repair company planning to come out, while I've received nothing. He told me I could call them at: ***. I did and it's a wrong number! In 2018, when they couldn't find a technician, they had me call one, billing them. He says I owe THP now!

Our complaint for breach of contract by Service Plus Warranty, formerly Total Home Protection. Contract number undisclosed. On July 11, 2022, I reported a water leak in my refrigerator. The freezer motor screeches and is failing. They promised a technician would call shortly, but no call was received. We got an email denying our claim, citing leaks are not covered. We clarified that the issue is the failing freezer. No one answered my call, but a claim number was given, stating a service call would cost $100, not the $75 stated in my contract. I insisted on the contracted $75 fee. A supervisor promised a callback shortly, which never came. On July 14, 2022, I called again, and a representative acknowledged the freezer issue, provided a new claim number, and promised a technician call within 24 to 48 hours, which again did not happen. On July 19, 2022, I spoke to a manager who was unprofessional and rude, stating they couldn't find a technician and suggested we find one independently, with a promise of reimbursement, which I doubted. He promised an email with technician information within 2 hours, which we never received. To resolve this, we request a refund of $40.00 per month for 19 months, totaling $760.00 for the ineffective warranty from Service Plus Warranty. We've learned the CEO is under investigation for tax evasion, and the volume of complaints is overwhelming.

I have made three requests for service. On 11/10 my garbage disposal failed. I contacted ServicePlus for service. The claim was denied because they said the contract was less than 30 days. However, they offered $250 settlement. I never received that settlement. Whenever I called about it I was told it was in accounting. I ended up purchasing the disposal and getting it installed myself. The second issue (01/14) was the expansion tank on my water heater leaked. They sent a tech but he was inadequate, so I called another company and the proper repair was made. This cost was completely on me. I called Serviceplus and made my disappointment known. They again offered to send $250 for a total of $500. I called back after a couple of months and again the matter was in accounting and I never received payment. That brings me to 02/11/2022. My A/C and Heater blower made a loud noise and then began to rumble. I made a request for service on that day (02/11/2022). I called after 48 hours had past and again after 60 and 96 hours past. I have not seen any movement on my request. I called after 120 hours and was offered $250. I told the representative that was unacceptable. On 3/9/2022 I had unit repaired at a cost of $971. On 3/11/2022 ServicePlus assigned a company to my claim. I called them on 2/12/2022 and told them the unit had been repaired. I then filed a request for refund. They responded by pointing to a part of the contract that stated I needed their permission before work was completely. They did not respond to the part of the contract which said they would assign someone with *** Georgia so I can *** them. They have taken my money and given no service at. I feel they are practicing in deceit. I am now asking for your help for the cost of repair of $971.09 and the cost of the contract of $975. ***/*** Contract #*** Claim *** Email