ServPro’s earns a 1.6-star rating from 143 reviews, showing that the majority of property owners are dissatisfied with restoration and cleanup services.
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they totally overcharged my insurance company and collected high estimates and did the crappiest job ever
Servpro was the worst company ever. I will never hire them again. They totally overcharged my insurance company and collected high estimates and did the crapiest job ever. They were good at first, keeping me updated about appts and when someone would be working, but that all changed. When they did the final walk thru, I pointed out numerous things that needed to be fixed still. The carpet was installed horribly, when I vacumed the first time, the entire carpet came up at the corner seem. They also left glue marks in our cparpet upstairs. When we refused to sign off on the final work until it was done, they become nearly impossible to get ahold of. The girl at the front desk refused to transfer us to a manager becuse one was "Never Available." They glued together old molding that had cracked, even though my estimates showed that they were paid to buy new molding. The work looked like my 5 year old did it. You can still see the water seem in my celing. Be ware, this company will scam you and your insurance company for the insurance money!
completely dishonest business practices
I feel that the business practices of Servpro of Freehold, NJ are completely dishonest and I feel they are preying on the unfortunate losses of the recent floods in NJ. I was not presented with any cost information or warning that there were different charges for weekends vs. weekdays. Had this been openly presented to me I would have waited until a week day or sought alternative resources.
The customer service person that was seeking payment from me was rude and kept trying to reason with me that insurance was paying anyway. This did not matter to me, I would rather keep my money then give it to Servpro.
I will be contacting the better business bureau on this matter as well.
It has been 1 year since SERVPRO took all of our personal belongings. We have attempted to contact SERVPRO on numerous occasions starting 2 weeks after SERVPRO took our stuff and for about 5 months after attempting to get our things back.
We have had the opportunity to thoroughly review the billing totaling $8726.96.00 which SERVPRO provided to us last week. (April 2010) We have some concerns as outlined below:
Line item 4: You have two TV/VCR combo's listed when in fact there was only one.
Line item 7: You have two VCR's listed when in fact we have only one.
Line item 57: This lists two child rocking chairs. Then, you are charging us again for the same two child rocking chairs on line item 78.
Line item 110: These are the multi-colored floor tiles in the play room. We paid $20.00 for these at Costco. You are charging us $123.42 to clean them.
Line item 9: You are charging for cleaning two desks when in fact you only took one desk.
Line item 16: You are charging us $150.00 to clean a TV purchased in 1993 and then $75.00 to clean another TV from the same room that was the same size. Why the price difference?
Line item 17: You have 3 DVD/VCR combo's listed when in fact we only owned one.
Line items 23, 82 and 87: You have listed as Bookcases. We do not own a single Bookcase.
Line item 88: The old yellow refrigerator. You never took this to be cleaned, yet you charged for cleaning it.
Line item 54: The microwave is mounted in the home over the range and was never removed or cleaned, yet you charged for cleaning it.
Line item 100: You never removed or cleaned this item yet you charged for cleaning it.
It appears to us that SERVPRO never intended for us to see this itemized list, as you refused to provide it to us until we went to the SERVPRO corporate office, and even then it wasn't until our meeting last week that you provided it to us. We still have not been provided with a list of items for our insurance company that you removed from our home that you considered irreparable and destroyed or disposed of.
With the exorbitant fees, repeat charges, and charges for items that are non-existent, it appears to us that SERVPRO'S actions are criminal by attempting to defraud or insurance company. This matter will be forwarded to the states Attorney Generals office, the local Prosecuting Attorneys office, The BBB, and the Federal Fair Trade Commission for them to determine weather or not criminal actions have indeed transpired in this case as well as others you have been or are currently involved with.
Labels: cleaners, cleaning, contractors, fire, Servpro, smoke, water damage 10:39:00 AM
after they finished their job out carpet smelled worse then before
We had a puppy who refused to become potty trained, so we found her a better home, and called ServPRO to clean our carpets, that were less than a year old. When I spoke to the office manager about what they could do for us, and if they could eliminate pet odor, she informed me that pet odor is difficult to get out but that they should be able to make it better, and if the odor still remained they would come back out until I was satisfied, also after being questioned she informed me that the service techs move all furniture so we had nothing to do. We moved much of the furniture anyhow to make the job easier and quicker for the cleaners. So the day of cleaning the cleaners were prompt and on time, and nicely smelling of freshly smoked pot, they started cleaning and made sure to move furniture when I was standing in the room, but didn't move anything that was a slight inconvience for them if I wasn't around (such as childrens bed). They applied the "pet urine odor remover" only in the areas that were in the main areas of the room, not too helpful since the pet would tinkle in corners etc. We even had to ask them to get some areas before they left. An hour and half later they left, after "cleaning" 3 rooms and a hallway. After we inspected, we found many stains and areas not even wet from shampoo, so I called ServPro back as my fiance was on her hands and knees scrubbing a couple stains. They sent someone back immediately, this was the part of thier service I will compliment, the Technician came in and wore booties on his feet (which the first 2 techs did not) cleaned the stains, looked for more informed me of the products they have and how they work. He was very good. Se spent 2 hours just re-doing what the first 2 already had done.
Now the next day..the carpet smelled just as bad if not worse as it did before they came, almost like it spread the bad smell, when I called them they put me through to the Service Manager, where he told me that maybe I need to rip my padding out to get rid of the odoer, where I explained to him, his Company had did their job correctly (after the second try) but that their service doesn't seem to acutally eliminate odors, and if I was informed that it wouldn't have worked, and that I'd have had to RIP my padding out, I wouldn't have hired them, I'd have paid to have my Padding RIPPED out, so he transfered me to the office manager who told me that she never gauranteed anything, and said basically that I was lying. She asked me what I wanted, I told her I didn't want to pay, but that I expect she wouldn't grant me this because they have labor hours to recoup, again she asked me what I wanted, so I said half off would be fair, she informed me there was no way the owner would go for half off and that 30 bucks off was all she could offer, so I told her fine and hung up.
I understand they do an ok job w/ restorations, but perhaps carpet cleaning shouldn't be there thing, or at least they shouldn't gaurantee things just to retract their gaurantee..maybe I need to ask for it in writing next time..haha buyer beware I guess..I wouldn't recommend this company to anyone soley on how they approached my concerns.
True, I've owned one and worked for one. Yes there are those like you discribe, but it was my experience that now franchises are in such a crunch that they're no better than an untrained mom and pop. Franchises that I know BRAG about the 10K 3 room drying by keeping equipment in the home for 10 days racking up huge charges. That's not my issue, but the customer has to know that there are the ones like you discribe because on this board the other one will be discussed.
I understand your frustration. I work for a SERVPRO franchise. I hope you understand that each franchise runs things a little differently. Most franchise owners should have all of their technicians go through IICRC training and certification for each area of expertise, i.e. carpet cleaning, tile cleaning, oriental rug cleaning, fire and smoke restoration, water restoration, etc. If you find yourself willing to try again, contact a SERVPRO in your area and ask them to send a tech who is CERTIFIED in whatever service you need or desire. When the tech arrives, ask them to present their certification card (should be whit with green logo and black text listing certifications).
I know there are some awful franchises out there, but please don't let it discourage you from trying another servpro. I happen to work for an amazing owner who sends everyone, even office and marketing staff for certification and training so we all know the in's and out's of the business and what to do, or more importantly, what NOT to do.
I hope this helps !
they took my money and ran
Serv Pro has either:
1. Cancelled the appointment
2. Not shown up to the appointment
3. Shown up over a half hour late to the appointment.
Not ONCE have they been on time. They are impossible to get a hold of. They don't finish their work. They took my money and ran. Very displeased.
Do not use them, even if State Farm recommends. Find your own help!
never stopping nightmare
After a small fire in my 700 sq ft duplex unit, somebody recommended Servpro . My insurance policy limits were $20, 000 -which of course, they knew. four months later I finally got a new place, moved in and figured I was done with Servpro. Nope. Three months after my move they produced my bill for cleaning, packing, storage for 4 months : over $15, 000.00...twice as much as my total lost items. My insurance company was obviously not paying attention. My insurance company will not cover the total bill. Guess who they are going to come after? Do NOT sign the agreement that you will pay anything you insurance does not pay. Do not trust Servpro to work with your insurance company on your behslf.They are not honest and it is quite the racket they have going. Good luck and hold on to your pocketbook.
The complaint has been investigated and resolved to the customer’s satisfaction.
resolved.
Troy Bowman Servpro of Southwest Mobile damaged my furniture, floors and broke my entertainment center, while insured and stored on Servpro property and while moving my entertainment center out of my home.
I had a house fire. Troy Bowman Servpro of Southwest Mobile, movers came into my home and packed up my things. During the moving of my heavy furniture two of servpro employee’s broke my entertainment center. Without asking me, can my entertainment center be repaired by servpro, one of the ladies told me, my entertainment center will be repaired by servpro. She wrote a written statement that stated, entertainment center was damaged during move out, to be repaired by servpro and she initialed.
http://www.gopetition.com/petitions/servpro-damaged-my-furniture-and-floors.html
On Thursday, September 20, 2012 Servpro movers brought my furniture back into my home.
My bed newish look before they removed it out of my home was gone. My bed/headboard had no shine on it. The headboard had a whitish, cloudy, foggy substance all over it.
My bed was cracked in several different places.
The front side edges, on the left side and the right side of the headboard, had been sanded down/stripped down to the bare wood.
The same damaged that was done to the edges on the front sides of the headboard was done to the edges on the back sides of the headboard.
The same damaged that was done to the edges on the front sides and back sides of the headboard had been done to the footboard front sides and back sides, edges, too.
The bed four long tall posts and the four square shape legs also had been sanded down/stripped down to the bare wood.
There are areas all over on my bed steps and highboy that are sanded down/stripped down to the bare wood.
My wing back chair, arms and legs had been sanded down/stripped down to the bare wood and the material on the right side of it is coming apart, torn.
Around the edges of my picture had been sand down/stripped down and coming apart. Two more of my pictures have drips from a liquid cloudy, foggy substance on them.
As for the entertainment center that the movers broke, they brought it back into my home broke.
Scars are all over my entire bed, highboy, bed steps, wing back chair, pictures and my entertainment center.
My three bedroom, laminated floors, Servpro movers mopped are stripped and pucker up. It took days for the floors to dry. My floors are dull, cloudy and foggy. Seeable shoe prints are all over my wooden laminate stripped dull looking, floors.
I have contacted Troy Bowman the owner of Servpro of Southwest Mobile.
I have contacted Stephen Clark.
I have contacted the corporate office over and over again and talked to Darlene Bearden, Cathy Campbell and Kim in the Corporate Headquarters office.
Darlene has left messages for Monica Spencer from me.
I have spoken to Monica Spencer.
I have spoken to Steve Guice the mediator.
I have tried to talk to Susan Isaacson Steen, Randall Isaacson, Richard Isaacson, but was unsuccessful.
I have spoken to David Drago, who Troy Bowman sent out to my home to estimate the cost of my damages, which Servpro is at fault.
I have not spoken to the repair man that was supposed to have repaired my entertainment center, which according to mediator, Steve Guice, Troy Bowman said that he was not his repair man.
I have talked to Jack Glidewell, assistant Erica, who told me that Jack Glidewell no longer owns Servpro of Southwest Mobile with Troy Bowman.
I have talked to Marlena and several people in Servpro office in Birmingham and those people have emailed Steve Guice and left messages for him to call me concerning my furniture, floors and broke entertainment center that Servpro of Southwest Mobile damaged.
I have tried to talk to Ted and Doris Isaacson the Co founders of Servpro, I was told that they no longer work at the Corporate Office.
This needed to be resolved now.
Although your fire may have been small, the soot and smoke particals spread like wildfire. If you hold a blacklight to items in the furthest room from the source of the fire, you will find particles which are not only a skin irritant but respiratory irritant and a carcinogenic one at that. I'm an IICRC certified fire/smoke restoration technician. Unfortunately to have fire/smoke damage cleaned and restored PROPERLY it is very expensive. What insured's often don't understand is that the smoke particles actually become acidic and start to cause further damage very quickly. Metals are one of the first things to erode. There is a lot of work that goes into cleaning, even a 700 sqft duplex. Micro cleaning is the term and that means they use the proper products per item they clean and go in and get every nook and cranny, including pages of books, carpets, ducts, a/c units. the air scrubbers required for proper restoration have charcoal filters that alone cost $200 each for the restoration company. I'm sorry for your loss and i understand your frustration, but understand that fire/smoke cleanup is not a big profit for restoration companies. They have to put a lot of expense into it as well and an attempt to make any kind of profit, especially on an insurance loss is nearly impossible.
negligence
10 March 2010 To: ServPro, Customer Relations Corporate Headquarters PO Box 1978 Gallatin, TN 37066 From: Rocco Anthony Pedatella 4 Far Hill Lane Pleasantville, NY 10570 [protected] [protected]/fax Re: Liberty Mutual Claim#[protected]-01. Remediation by ServPro of Peekskill/Ossining 9 South Broad Street, Peekskill, NY [protected] On returning...
Read full review of ServPro and 4 commentsI have to pay them for the waste of my time
We called Servpro of ROckville/potomac for cleaning after our ceiling fell in. I was told there was a $100 fee for the estimate- and prior to them coming I SPECIFICALLY asked about HVAC service, drapes and mentioned area carpets. I actually asked several questions (which were answered as if that service could be done withe the other services provided by servpro)about HVAC cleaning as we are trying to coordinate this with other things in the house and don't want the rest of the house getting dusty when HVAC cleaning done. So when I get the estimate it doesn't include any of these things and when I called Josh, the manager he says "oh, we outsource those things, they are separate" so they can not be done the same day and were not included in the price given to me. NEVER did they mention this before coming to my house- for which thety are going to charge me $100. The estimate they gave me includes stuff my regular housecleaner could do and cleaning my couch- THATS IT! How is this "like it never happened" or complete service as they advertise on the website?
Now not only do I have to wait longer to get all my work done b/c I wasted four days waiting for servpro to come and then give me an estimate (and now other vendors booked further out) but I have to pay them for the waste of my time.
The complaint has been investigated and resolved to the customer’s satisfaction.
buyer beware
I recently had a pipe break in my house and unfortunately called Servpro of Bellaire to do my water remediation. The office manager/owner Christiana Nolander stated they already had enough business and when I stated that my insurance company required me to mitigate my loss she finally agreed and stated that she was doing me a favor. They came out for 2 hours and removed my damaged carpet and left a fan for 3 days for my 1, 400 square foot house. They wanted to leave the fans for an additional 3 days because they moisture tester show a very minimal reading of moisture in a wall and when I rejected this they threatened they would include that I rejected the fans in their report and my insurance claim would be denied; which they did put this in my report to the insurance company. I called Servpro after two weeks of them coming out because my insurance company kept asking me for Servpro’s estimate and report. I called Servpro and they continued saying it should be finished “tomorrow” so I kept calling day after day since they always said it would be finished. After a few weeks of this the owner, Christiana Nolander got on the phone and again stated that she only took the job as a favor and wished she hadn’t if she knew that it would be this much trouble. I stated my insurance company will not pay until they received their report and she stated they will get to it when they can. I received my report and invoice a few weeks later which was over $3, 500. A fan that was put in my kitchen was knocked over and clipped a tile and when I let her know of this she stated “yeah right”. Please if you ever have water or mold damage do NOT call Servpro of Bellaire! Caveat emptor “Buyer Beware”.
The complaint has been investigated and resolved to the customer’s satisfaction.
I had served pro do some work for a friend. As of now her family has been in a hotel for 19 months. Serv pro said they are out of money. These people out Glendora or Glendale closed off her attic, took our her thermostat, took out her hall closet and closed it up. Broke a big window put 1/2 in one bedroom and the other 1/2 in another room did not replace the wi down. Did not put down the base board or the facings around the doors. It called for a new refrigerator she did not get to. House was broke into 3 times, one time they left the T.V behind plants outside so they could come back and get it. Come to find out they never had inspections. Put in the carpet they wanted not what my friend wanted. The tile they put in is layer around every thing, they did not pull it out to put it under the appliances or the bathroom cabinets. Said it was ready to move in never got the gas meter replaced. Bad company.
I owned a ServPro franchise and worked for one and I have to disagree with the general thought. Many franchises are good, but there are those that just flat out suck and will do whatever they have to to pay their bills. With insurance cutting back many franchises are going the route of ripping off customers/insurance companies by keeping equipment on the job for days extra racking up huge charges. But I've also been around honest ones, the ones that were smart enough to keep a low over head to begin with.
ServPro is an awful company to work for. And yes the do take advantage of their costomers. I know first hand. the workers make commision off the jobs, the higher the price of the job, the bigger pay check the worker gets. [censor] company.
extremely unprofessional
During the recent flooding in Houston, I used Servpro of Bellaire to help me with the flood damage. The owner, Christina is a mess. She has to be the strangest, most difficult to understand, pushy, used-car salesman type person I have ever spoken with! She makes no sense and she seemed like she was on something and just kept saying the same non-sense over and over. The crew was all nice and very courteous. I asked about a supervisor and was told that he was on vacation and the interim supervisor Donald or Don or Donnie something would be by to check on things. He never appeared nor returned any of my phone calls. In my advice, do NOT use this company for ANYTHING! They are extremely unprofessional and I am lodging a complaint with the BBB and calling their corporate office. However, given some of the other complaints listed on this site about Servpro, I doubt it will matter.
The complaint has been investigated and resolved to the customer’s satisfaction.
I know that those of you who are looking for services by this provider have been recently affected by Harvey. You may have lost possessions, family pets, loved ones, or maybe everything. You have my deepest condolences. I just want you to take a moment and consider your choice in this provider. They had employees who lived in mandatory evacuation areas and had to leave their homes and seek safety elsewhere because of the floods. Even though they were in different areas they still did the work in order to get people to Services they needed answering emails, text messages, phone calls, and everything else that they could possibly do to help. You would think that this company would support their employees, ecspecially during times like these, but that was not the case. Upon returning home to find everything was okay or everything lost, they also found themselves without employment. Kristina, the owner, does not care about the lives or hardships of her employees. So take a minute and consider how will she treat you, your loved ones, or your possessions. Someone who is more about the dollar and not the people will always leave you when they are needed the most.
water damage cleanup
Hired by our insurance company the crew did not do what they said they would do and they put delicates ( glass, ceramic etc ) all heaped together. They put a small flat screen tv by itself unwrapped into one box then proceeded to heap other boxes on top of it in the Pod. Other complaints, but suffice it to say apparently thet are robots and don't think. I would love to go to their house and start throwing around their cherished posessions and salvagable items like they did mine. If I could have hired a service and had done the research this company would not be considered as other reviews are vastly negative.
The complaint has been investigated and resolved to the customer’s satisfaction.
overcharging and theft-fraud
ServPro was hired to clean our home after a fire. The Co quoted a bid and after discussing that it included cleaning duct work and vents, but they were replaced by another Co-for new HVA, they declined to remove that charge. They did not clean total number of rooms in the house and continue to send me a bill after I paid for the services that they did accomplish. My credit card was stolen by one of the workers and charged almost $3000 on it which is fraud.
The complaint has been investigated and resolved to the customer’s satisfaction.
awful company
ServPro over charged for thousands of dollars worth of work they knew would never need to be performed. They double billed for the same work in many of the rooms. When the over charges were caught they reissued a second estimate with the same over charges and double billing. For example who is going to pay thousands of dollars for someone to clean newly...
Read full review of ServPro and 31 commentsServPro Reviews 0
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About ServPro
One of the key factors that sets Servpro of Weston/West Davie apart from its competitors is their team of highly skilled professionals. Each member of their staff is extensively trained and certified in the latest restoration techniques and technologies. This ensures that they are equipped to handle any restoration project, no matter how big or small.
Servpro of Weston/West Davie takes pride in their commitment to customer satisfaction. They understand that dealing with a restoration project can be a stressful and overwhelming experience for homeowners and business owners alike. Therefore, they strive to provide exceptional customer service and support throughout the entire restoration process.
When it comes to their services, Servpro of Weston/West Davie offers a comprehensive range of restoration solutions. Whether it's water damage restoration, fire damage restoration, mold remediation, or storm damage restoration, they have the expertise and resources to handle it all. They utilize state-of-the-art equipment and industry-leading techniques to ensure efficient and effective restoration results.
Another notable aspect of Servpro of Weston/West Davie is their quick response time. They understand the urgency of restoration projects and the importance of addressing them promptly. That's why they offer 24/7 emergency services, ensuring that they are always available to assist their clients in times of need.
Servpro of Weston/West Davie is also known for their commitment to environmental sustainability. They prioritize using eco-friendly products and practices whenever possible, minimizing their impact on the environment while still delivering top-notch restoration services.
Overall, Servpro of Weston/West Davie is a trusted and reliable restoration company that consistently delivers exceptional results. With their highly trained team, comprehensive services, quick response time, and commitment to customer satisfaction, they are the go-to choice for all restoration needs in the Weston and West Davie areas.
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ServPro emailswebservices@servpronet.com100%Confidence score: 100%Supporttonroy@servproofthehillcountry.com100%Confidence score: 100%Supportbrad.armstrong@servprosouthdurham.com99%Confidence score: 99%leo@servproofbirmingham.com80%Confidence score: 80%marketing@servproofbirmingham.com75%Confidence score: 75%Sales
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ServPro address801 Industrial Boulevard, Gallatin, Tennessee, 37066, United States
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 21, 2024
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We would like to ba part of that lawsuit as well, we had a terrible experience and now they have placed a lien on our home. They lied, brought our belongings back broken and dirty and charged a ridiculous sum of money . Let us know what info you require so that we can also be part of the suit. We are meeting with a lawyer this week.
I am interested in filing a class action lawsuit against this company. I had a very similar experience with this franchised organization an am pursing class action. Please leave a comment if you would like to participate. Thank you.