Shark review: refund 1

Hi

I ordered the shark cordless with one battery on the 9th of October 2018. It's was supposed to be a monthly payment plan but when I ordered it, it went through as a full payment which they took right away out of my bank. I called them within a minute of placing the order and canceled it. They told me I would receive a refund within 24 hours as the order would not have been generated yet. It is 10 days now and I still have not received my refund and when I called them today (for the 3rd time in a week) they told me my refund had only just been processed today and I would have to wait another 10 days to receive it. I was very angry at this as it now means I have to wait another 10 days which has infuriated me even more. They told me I couldn't speak to anyone higher about this problem but I will be contacted within 72 hours by someone who is higher (as I was told the same thing after 3 calls to them this week) and have still not received a call.
Maybe soon I might receive my refund but they were able to take my payment within seconds when I placed my order but they can't refund me just as quick..typical.
I would not buy again from Shark and their customer support is horrendous..😕