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Shutterstock review: unauthorized debit 4

D
Author of the review
10:56 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
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I found my credit card charged for 1 transactions of $ 249.00 in the name of SHUTTERSTOCK.COM NEW YORK . I know nothing about them as i made no subscriptions or purchases.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

4 comments
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H
H
hulafans
Chico, US
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Sep 11, 2010 11:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Report your fraudulent charge, cancel that credit card # now before they hit you again!

B
B
bugmenot2
US
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Apr 23, 2011 7:30 pm EDT

I had same unauthorized charge of $ 249.00 in the name of SHUTTERSTOCK.COM NEW YORK on my card.

T
T
TonyB67
Rochester, US
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Jan 06, 2012 6:05 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I just had same thing happen to me on my online Account Now debit card. Same charge of $249. I googled Shutterstock.com and came upon there site: http://footage.shutterstock.com/ and called the number listed. The person who answered call took my info and passed it along to a Christine who called me back. Meantime my bank said that the funds are just on "hold" but still in my account. They said if Shutterstock.com could send a statement on letterhead with my full card number and amount and ask that my bank release the hold, my funds would be available to me by end of business day TODAY. Shutterstock.com would not do this because it isn't part of they're process and that they need to do a "refund" which would not take place til Monday because we were still on the transaction date. The earliest I can have my money back is by Tuesday. I feel further victimized by both Shuterstock and AccounNow for not doing anymore than what they said they could. I was told by a number of people in banking profession that my funds should have been released to me the moment the bank was made aware of this fraudelent activity instead of making the victim - ME, jump through hoops.

D
D
Don
North Hills, US
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Jun 26, 2017 1:05 pm EDT

Last week, we had 5 fraudulent charges to our account, totaling $1, 365. I was a told the charges would be reversed immediately, but it took their billing department three days to reverse them, so the money was taken from our account already, and will take 5 days to be put back. Meanwhile, I had to call to get the purchases restored that we had actually made. No telling how many others this has happened to or how many times it has gone unnoticed by the consumer.

  1. Shutterstock Contacts

  2. Shutterstock phone numbers
    1300 136 849
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    Russia
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    USA & Canada
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    United Kingdom
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    Austria
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    France
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    Netherlands
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    Mexico
    +1 (212) 714-9777
    +1 (212) 714-9777
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  3. Shutterstock emails
  4. Shutterstock address
    350 Fifth Avenue, 21st Floor, New York, New York, 10118, United States
  5. Shutterstock social media
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    Dec 21, 2024
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Shutterstock Category
Shutterstock is ranked 2 among 59 companies in the Photo Services category