Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Airlines and Air Travel Singapore Airlines Costs compensation & poor customer service complaints
Singapore Airlines

Singapore Airlines review: Costs compensation & poor customer service complaints

C
Author of the review
8:44 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Seats that we paid for and confirmed very much earlier had been unfairly re-assigned later on to another person who was their preferred customer without first obtaining our consent or approval;

SIA customer service gave us the explanation that the seat was re=assigned due to flight schedule change but it turned out to be false and inaccurate. When they realized, they were wrong, they subsequently changed their position to cancellation and re-booking of our flight by their customer service agents.We did not cancel the flight and it was an error committed by their customer service agent. Customer service agent inadvertently cancelled it and they corrected their mistake by re-booking it again. When the customer service agent re-booked our flight they ensured us that our original seats selection would be the same and it would remain intact. We periodically checked with the customer service agents to ensure that our original seats selection were intact. They confirmed and re-confirmed that our original paid seats were unchanged. We also went into their on-line booking website to confirm that our original seat selections remained intact. On checking in (2 days before flight), we discovered that one of our paid seat was re-assigned to another customer without our prior knowledge and approval. We discovered our seat was re-assigned to a standard seat at the back of the plane. Immediately. we called the customer service agents on the phone to reinstate our paid seats back but they refused to do it. The customer service agents on the phone did not converse well in English and they gave us all the wrong information regarding the seat change. It was extremely difficult to get through to them on the phone and we had to wait for a long time before we could speak to someone. Since customer service agents refused to correct their errors, we had left with no option but to go to the headquarters at Changi airport to address their errors with senior management. Unfortunately, senior management there could not be reached. The duty manager at airport informed us our paid seat had been changed last minute due to preferred customer of SIA had kicked us out due to his importance. It was unprofessional and unethical for them to do that. We had to verbally fight all the way through at each encounter. Even at the gate, we had to argue embarrassingly to get our seat back when the gate manager had to seek approval from the preferred customer. Escalated the complaints to the senior management (CEO) who did not even respond to our complaints. Actual costs incurred to resolve the airline mistakes amounted to SGD429.65 and they only agreed to issue a voucher of SGD75 which is inadequate to compensate for the actual costs incurred. Moreover, the above costs do not include the additional inherent cost of lost vacation time and stress/frustrations to deal with their mistakes that they had created for us. Customer service investigation focused mainly on the outcome but do not address and provide fair customer resolution to their mistakes they had committed. The last response received from the customer service agent was that they are happy with the investigation and no further communication and action would be taken i.e. refused to address their mistakes committed and refused to compensate fairly the costs that we had incurred.

Claimed loss: Reimbursement of Cdn $ 429.65 costs incurred since exchange rate of 1 SGD is approximately the same as Cdn $1.

Desired outcome: (1) Reimbursement of Cdn $ 429.65 costs incurred since exchange rate of 1 SGD is approximately the same as Cdn $1.(2) Official apology requested from senior management.

View 0 more photos
More
Send message
Copy link
Report
0 comments
Add a comment

More Singapore Airlines reviews & complaints

Singapore Airlines - Refusal of compensation for delayed flights 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Singapore Airlines - Never received your refund 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Singapore Airlines - lost/delayed baggage 1
Singapore Airlines - lost property and damaged bag
Singapore Airlines - Bad service 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Singapore Airlines - poor audio-visual monitor on board
Singapore Airlines - flight to singapore
Singapore Airlines - Illegal credit card charges
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Singapore Airlines - flight sq 0346
Singapore Airlines - scalded by hot coffee on board sq 106 on 24 april 2019
View all Singapore Airlines reviews and complaints

  1. Singapore Airlines Contacts

  2. Singapore Airlines phone numbers
    +1 (800) 742-3333
    +1 (800) 742-3333
    Click up if you have successfully reached Singapore Airlines by calling +1 (800) 742-3333 phone number 1 1 users reported that they have successfully reached Singapore Airlines by calling +1 (800) 742-3333 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +1 (800) 742-3333 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +1 (800) 742-3333 phone number
    100%
    Confidence score
    United States
    131 011
    131 011
    Click up if you have successfully reached Singapore Airlines by calling 131 011 phone number 25 25 users reported that they have successfully reached Singapore Airlines by calling 131 011 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling 131 011 phone number 25 25 users reported that they have UNsuccessfully reached Singapore Airlines by calling 131 011 phone number
    Australia
    800 808 909
    800 808 909
    Click up if you have successfully reached Singapore Airlines by calling 800 808 909 phone number 0 0 users reported that they have successfully reached Singapore Airlines by calling 800 808 909 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling 800 808 909 phone number 3 3 users reported that they have UNsuccessfully reached Singapore Airlines by calling 800 808 909 phone number
    New Zealand
    +65 62 238 888
    +65 62 238 888
    Click up if you have successfully reached Singapore Airlines by calling +65 62 238 888 phone number 19 19 users reported that they have successfully reached Singapore Airlines by calling +65 62 238 888 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +65 62 238 888 phone number 47 47 users reported that they have UNsuccessfully reached Singapore Airlines by calling +65 62 238 888 phone number
    Singapore
    +1 (800) 663-3046
    +1 (800) 663-3046
    Click up if you have successfully reached Singapore Airlines by calling +1 (800) 663-3046 phone number 0 0 users reported that they have successfully reached Singapore Airlines by calling +1 (800) 663-3046 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +1 (800) 663-3046 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +1 (800) 663-3046 phone number
    Canada
    +44 844 800 2380
    +44 844 800 2380
    Click up if you have successfully reached Singapore Airlines by calling +44 844 800 2380 phone number 3 3 users reported that they have successfully reached Singapore Airlines by calling +44 844 800 2380 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +44 844 800 2380 phone number 12 12 users reported that they have UNsuccessfully reached Singapore Airlines by calling +44 844 800 2380 phone number
    United Kingdom
    +353 16 710 722
    +353 16 710 722
    Click up if you have successfully reached Singapore Airlines by calling +353 16 710 722 phone number 4 4 users reported that they have successfully reached Singapore Airlines by calling +353 16 710 722 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +353 16 710 722 phone number 2 2 users reported that they have UNsuccessfully reached Singapore Airlines by calling +353 16 710 722 phone number
    33%
    Confidence score
    Ireland
    +43 15 134 655
    +43 15 134 655
    Click up if you have successfully reached Singapore Airlines by calling +43 15 134 655 phone number 1 1 users reported that they have successfully reached Singapore Airlines by calling +43 15 134 655 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +43 15 134 655 phone number 1 1 users reported that they have UNsuccessfully reached Singapore Airlines by calling +43 15 134 655 phone number
    Austria
    +31 205 488 888
    +31 205 488 888
    Click up if you have successfully reached Singapore Airlines by calling +31 205 488 888 phone number 1 1 users reported that they have successfully reached Singapore Airlines by calling +31 205 488 888 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +31 205 488 888 phone number 1 1 users reported that they have UNsuccessfully reached Singapore Airlines by calling +31 205 488 888 phone number
    Netherlands
    +45 33 143 456
    +45 33 143 456
    Click up if you have successfully reached Singapore Airlines by calling +45 33 143 456 phone number 0 0 users reported that they have successfully reached Singapore Airlines by calling +45 33 143 456 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +45 33 143 456 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +45 33 143 456 phone number
    Sweden
    +33 821 230 380
    +33 821 230 380
    Click up if you have successfully reached Singapore Airlines by calling +33 821 230 380 phone number 1 1 users reported that they have successfully reached Singapore Airlines by calling +33 821 230 380 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +33 821 230 380 phone number 5 5 users reported that they have UNsuccessfully reached Singapore Airlines by calling +33 821 230 380 phone number
    France
    +49 697 195 200
    +49 697 195 200
    Click up if you have successfully reached Singapore Airlines by calling +49 697 195 200 phone number 2 2 users reported that they have successfully reached Singapore Airlines by calling +49 697 195 200 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +49 697 195 200 phone number 1 1 users reported that they have UNsuccessfully reached Singapore Airlines by calling +49 697 195 200 phone number
    33%
    Confidence score
    Germany
    +39 647 855 360
    +39 647 855 360
    Click up if you have successfully reached Singapore Airlines by calling +39 647 855 360 phone number 3 3 users reported that they have successfully reached Singapore Airlines by calling +39 647 855 360 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +39 647 855 360 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +39 647 855 360 phone number
    100%
    Confidence score
    Italy
    +7 495 775 3087
    +7 495 775 3087
    Click up if you have successfully reached Singapore Airlines by calling +7 495 775 3087 phone number 0 0 users reported that they have successfully reached Singapore Airlines by calling +7 495 775 3087 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +7 495 775 3087 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +7 495 775 3087 phone number
    Russia
    +34 934 873 908
    +34 934 873 908
    Click up if you have successfully reached Singapore Airlines by calling +34 934 873 908 phone number 0 0 users reported that they have successfully reached Singapore Airlines by calling +34 934 873 908 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +34 934 873 908 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +34 934 873 908 phone number
    Spain
    +41 442 186 161
    +41 442 186 161
    Click up if you have successfully reached Singapore Airlines by calling +41 442 186 161 phone number 2 2 users reported that they have successfully reached Singapore Airlines by calling +41 442 186 161 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +41 442 186 161 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +41 442 186 161 phone number
    100%
    Confidence score
    Switzerland
    +90 212 463 1800
    +90 212 463 1800
    Click up if you have successfully reached Singapore Airlines by calling +90 212 463 1800 phone number 0 0 users reported that they have successfully reached Singapore Airlines by calling +90 212 463 1800 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +90 212 463 1800 phone number 1 1 users reported that they have UNsuccessfully reached Singapore Airlines by calling +90 212 463 1800 phone number
    Turkey
    +86 106 505 2233
    +86 106 505 2233
    Click up if you have successfully reached Singapore Airlines by calling +86 106 505 2233 phone number 0 0 users reported that they have successfully reached Singapore Airlines by calling +86 106 505 2233 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +86 106 505 2233 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +86 106 505 2233 phone number
    China
    +852 25 202 233
    +852 25 202 233
    Click up if you have successfully reached Singapore Airlines by calling +852 25 202 233 phone number 1 1 users reported that they have successfully reached Singapore Airlines by calling +852 25 202 233 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +852 25 202 233 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +852 25 202 233 phone number
    100%
    Confidence score
    Hong Kong
    +91 124 431 0999
    +91 124 431 0999
    Click up if you have successfully reached Singapore Airlines by calling +91 124 431 0999 phone number 3 3 users reported that they have successfully reached Singapore Airlines by calling +91 124 431 0999 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +91 124 431 0999 phone number 2 2 users reported that they have UNsuccessfully reached Singapore Airlines by calling +91 124 431 0999 phone number
    20%
    Confidence score
    India
    +81 332 133 431
    +81 332 133 431
    Click up if you have successfully reached Singapore Airlines by calling +81 332 133 431 phone number 0 0 users reported that they have successfully reached Singapore Airlines by calling +81 332 133 431 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +81 332 133 431 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +81 332 133 431 phone number
    Japan
    +63 27 568 888
    +63 27 568 888
    Click up if you have successfully reached Singapore Airlines by calling +63 27 568 888 phone number 2 2 users reported that they have successfully reached Singapore Airlines by calling +63 27 568 888 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +63 27 568 888 phone number 5 5 users reported that they have UNsuccessfully reached Singapore Airlines by calling +63 27 568 888 phone number
    Philippines
    +27 216 740 601
    +27 216 740 601
    Click up if you have successfully reached Singapore Airlines by calling +27 216 740 601 phone number 0 0 users reported that they have successfully reached Singapore Airlines by calling +27 216 740 601 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +27 216 740 601 phone number 1 1 users reported that they have UNsuccessfully reached Singapore Airlines by calling +27 216 740 601 phone number
    South Africa
    +82 27 551 226
    +82 27 551 226
    Click up if you have successfully reached Singapore Airlines by calling +82 27 551 226 phone number 0 0 users reported that they have successfully reached Singapore Airlines by calling +82 27 551 226 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +82 27 551 226 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +82 27 551 226 phone number
    South Korea
    +66 23 536 000
    +66 23 536 000
    Click up if you have successfully reached Singapore Airlines by calling +66 23 536 000 phone number 0 0 users reported that they have successfully reached Singapore Airlines by calling +66 23 536 000 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +66 23 536 000 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +66 23 536 000 phone number
    Thailand
    +971 43 166 888
    +971 43 166 888
    Click up if you have successfully reached Singapore Airlines by calling +971 43 166 888 phone number 0 0 users reported that they have successfully reached Singapore Airlines by calling +971 43 166 888 phone number Click down if you have unsuccessfully reached Singapore Airlines by calling +971 43 166 888 phone number 0 0 users reported that they have UNsuccessfully reached Singapore Airlines by calling +971 43 166 888 phone number
    UAE
    More phone numbers
  3. Singapore Airlines emails
  4. Singapore Airlines address
    Airline House, 25 Airline Road, Singapore, 819829, Singapore
  5. Singapore Airlines social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all Singapore Airlines contacts
Singapore Airlines Category
Singapore Airlines is ranked 16 among 221 companies in the Airlines and Air Travel category
#14 Turkish Airlines Turkish Airlines #15 AirAsia AirAsia #16 Singapore Airlines Singapore Airlines #17 JetBlue Airways JetBlue Airways #18 Iberia Airlines Iberia Airlines
Singapore Airlines Alternatives
Flynas 65 reviews Eurowings 1 review airBaltic 1 review The Travel House 1 review Air Seychelles 3 reviews