Singles50
Reviews and Complaints

Want to cancel subscription with single50. There is no option to cancel under my profile. This was for one month but they keep taking R999 out of my credit card. User name/email [protected]@gmail.com.

I would appreciate help and feedback regarding this matter.

Kind Regards

Steven Geel

I signed up for a membership with singles50. It took no time to realise it was a dodgy site. There were many photos of 30 year olds professing to be 60 years old.
I tried to cancel my membership, but the only way to do that was to send a signed fax. Although I tried several times (and finding a fax machine was not easy), there was never any success. Every fax I sent was flagged as unsuccessful. After numerous attempts, I was forced to cancel my card, so as not to be scammed again.
And today, I received an email from singkes50 credit management, threatening to take. Egal action against me because they were unsuccessful in taking another payment.
This is a site that I would advise people to avoid. There is no duty of care. At best it is reprehensible, and at worst it isillegal.
If I continue to be harassed by them, I will consider going to the media. I am not gullible enough to be fooled, but I would like to protect those who are.

Inscription sur le site de single50 en faisant usage de ma carte de credit toujours en securité dans mon bureau et qui a, selon cardstop, été piratée en fevrier 2020 pour un montant 239, 40€ transaction du 29 02 et comptabilisation le 02 03.
Celle ci a été renouvellée sans avis préalable en aout 2020 et à nouveau piratée après une transaction en date du 29 08 et comptabilisation 31 08 dernier pour un montant de 239, 40 €.
Soit pour un total de 478, 80€ en six mois!
C'est suite à un controle plus minutieux de mes extraits de compte que j'ai remarqué ce 1er prélèvement illicite en fevrier/mars 2020

Je demande q'une enquête soit ouverte et pouvoir être remboursée pour ce prélèvement illicite.
Plainte déposée à la police ce jour.

Hi
I signed up to the Singles50 website a few months ago but later unsubscribed to the website. This morning of 27August 2020 a debit order of R999 were withdrawn from the Singles50 company for the singles5 product. I am disappointed because I unsubscribe from this company. I would really appreciate it if the company can credit my account with the same amount (R999) please?
My email address is [protected]@gmail.com should you wish to contact me.

Bonjour,

J'ai pris un abonnement sur votre site depuis mi-Juillet avec l'adresse e-mail suivante : guy.[protected]@orange.fr. Je n'arrive plus à me connecter à mon compte et lorsque je déclare ne pas me souvenir mon mot de passe je ne reçois pas de mail de réinitialisation.
J'ai envoyé un mail de réclamation à ce sujet à l'adresse suivante : [protected]@singles50.fr mais je n'ai reçu aucune réponse.
Merci SVP d'intervenir et de donner suite à mon message.
Cordialement,

Guy Mathieu
guy.[protected]@orange.fr

I wish to cancel my premium account which I do not remember agreeing to your web site keep referring to your customer service people but this particular site cannot be contacted, and I get passed around without actually being able to cancel. the closest I got was a fax number in Brussels
Your company make it impossible for people to terminate their so called contracts

Details required to cancel my membership 12th August 2020:

Full name: JUANA FERNANDEZ
Country using: AUSTRALIA
email address: [protected]@bigpond.com
User name: Juana

I took out the premium membership on 18th May 2020 and simply not happy at all with the services. Totally not what promised or expected.

Cancel Immediately and advise to my email this is been done.

Username : LEE 

I joined singles50( South AFrica) and chose the 1 month option at R199 

This is the confirmation
You have chosen
1 month, R 199 / month
Single payment: R 199

I just received notification of R999 (10 Aug 2020) was deducted from my account without my authorisation, no prior information, invoice or statement sent. This is not what I signed up for and agreed to .
I have read your Terms and conditions 3.3 you authorize and instruct Singles50 by providing Singles50 with your payment information to bill your credit card account for the amount of the fee payable for the Services you ordered.

* I ordered the R199 /1 month service - and  therefore the unauthorized R999 deduction is illegal and tantamount to a scam 

In trying to cancel this subscription via your website this is what I get :
" You bought your membership on 2020/07/09. Only as a Premium Member can you benefit from our full service offer and get full support with finding a partner. You can not access your subscription settings yet. This function will be available when we have finished processing your payment. This can take up to a few days."  
If you are satisfied with our service then no further action is required. Your Premium Membership will be renewed automatically.

* And in even smaller print : 
The 1 month Membership you have purchased will be renewed automatically for 1 months (R 995).You can cancel at least 14 days before the renewal. " (What does this mean ?) 

Cancellation will stop future renewals only and will have no effect on your current subscription period. You will find the relevant link to proceed with your cancellation in your profile settings. Due to our standard payment procedure, the link to the online cancellation form might not be available in the first few days after payment. If the link is not available try again in a few days once your payment has settled. Further information about the cancellation process can be found in our General Terms and Conditions.

THE LINK IS NEVER AVAILABLE !

Their website clearly indicates the amount agreed to is $9.99. They then take $239.76!
Trying to contact the site results in the too bad so sad response of you should have read the terms and conditions.
As I only agreed to $9.99 and no more this is clearly a fraudulent transaction.
Another scam site just interested in ripping of and defrauding anyone who has the misfortune to deal with them.
The internet is littered with complaints about these thieves. Do not deal with them.
Con artists and scammers with no morals or integrity.

Hi! I agreed to pay one single payment on the 1st of May. At 04/05/20 they collect £45, 14 (mean 49, 99 euro)
on 18/05/20 Singles take again £45, 91 (49, 99 euro)
on 22/06/20 again Singles take £46, 15 (49, 99 euro)
I need a refund because I not use and never will use these companies' ''service''. and I not agreed pay more than once !

Deducted much more money from credit card than what's offered on email. When clicked Agreed to subscribe, credit card details were requested and proceeded credit amount (SGD250) without giving any information of subscription details & payment amount.

Impossible to contact site owner. No response to email. No other way to contact.

No way to cancel subscription. Cannot deactivate profile. Asked to print form & send form to postal address given for cancellatipn request. Clearly a scam.

I looked at this Website yesterday and very foolishly signed up with, as I thought, a $9.99 initial subscription. Horrified to find they had taken $236.79 from my Bank Account without my authorisation, putting me in the red I must add.

I contacted them and received no reply and went straight onto notify my Bank. I have tried, unsuccessfully to deactivate my account despite following the prompts to do so.

So unimpressed with this Organisation and disgusted with their lack of contact thus far and sheer greed!

The company have threatened me with legal action if I do not pay a subscription which I did not agree to. In their email they include the details of the agreement which apparently I agreed to as a Premium member - something I would never do, as the cost is prohibitive.

Their business format is such that the legal details are cleverly and deceitfully buried beneath a plethora of visuals and hooks, and unwitting consumers agree to a month's trial, unaware that it is almost impossible to cancel once one is automatically registered as a Premium member.

Surely, it must be illegal to make it practically impossible to cancel one's account.

In addition, the site itself does not do what is advertised. The majority of ‘matches' are merely pictures of models, not real people. Although this is indicated, it does show that the site is not fit for purpose, and misleads consumers.

I really believe that, having read others' similar experiences, this site is a scam and needs to be investigated.

I am from South Africa, joined my "freeby" from Singles50. I am now being charged R999 monthly, for the last 3 months... I did not agree to anything. The worst is that i've tried to cancel my subscription, and can not find out where and how. PLSE... if anybody can help. [protected]@mail.com. Password: Duinegeur+4.
I will not go into the false profiles, to think that MY pic's could be stolen and used on other sites. SHOCKING!

Please do not sign up on this dating website.
1) First, when you signed up, they sell you on plans with a weekly plan fee.
2) After one day, I found the site to be filled with a lot of fake profiles and scammers. This is because Singles50 do not have the capability to filter fake people.
3) I quickly wrote to Singles50 to cancel and request a refund citing the above problem they said there is NO refund.
4) I have wasted my money on a site that are filled with nothing but fake people.
5) Singles50 really do mot care about customer satisfaction.

I have a terrible experience and feel cheated by Singles50 themselves.

I have received an email response (see below) It seems to add complaintsboard.com to subject line gets a result. I have now deactivated my account. But of course, they have my details which leaves me open to identity theft now. I will now have to constantly do credit checks to see if there has been any fraudulent behaviour in my name. I still have a complaint registered with my countries government fraudulent consumer site. This is after have canceled all my cards associated with Single50 (which payment was tried to be taken from). A terrible mistake ever signing up to this scam site, they will continue to operate so if your reading this I hope wish you well.
Response email:

be2 collections

Hello,

Thanks for your message.

We can confirm that the collection process been stopped and your premium membership has been canceled as goodwill.

With regards,

Martin Bell
be2 Claims Management
____________________________________________________
be2 S.à.r.l.
13 rue du Commerce - L-1351 Luxembourg

Email: [protected]@be2.com
____________________________________________________

Wished I had read the reviews here first!
A total nightmare to unsubscribe, they make it as difficult as possible.

Very childish response from an automated email reply "you will go to the back of the queue if you email more than once and this will result in a delay" Seems they ignore you anyway.

Like most, I just want to unsubscribe, any reputable site always has a hassle-free unsubscribe system only scammers make it hard.

The click here to cancel your membership has no ability to click. The information box tells me to fax my request. Tactics designed to stall and make it as hard as possible.

Glad for those that got money back but they will be a drop in the ocean compared to the number of people ripped off.

This company is a scam. They told me it would be $6 a month. They then charged my credit card over ten times the amount and then doubled that 30 days later. I have reported them. They are committing fraud! They also refused to cancel my subscription so they could keep billing me . If you have given this company your credit card details, cancel your card immediately, and let your bank know you have been defrauded. Singles50 keep ignoring my emails to cancel my subscription and started charged my credit card massive without my approval, even when I had canceled my subscription and never approved anything over $6. I was scammed.

I have sent so many emails to cancel the subscription with out any chance of doing so as its just a fraudulent site .All they are after is taking money from my credit card without my permission I have sent at least 10emails without out any progress this singles 50site extracts money from the most vulnerable they should be closed down as they are deceptive and fraudulent we need someone to help us all as we seem to get nowhere my gmail is

[protected]@gmail.com
My pass word is spontaneous 1
Thanking you for listening Stephen Simmons

good day

(requesting a REFUND)

an amount of R995 was taken from my account on the 29 February which i did not give permission for. i initially did an EFT for the R199 in November and was under the impression i would have the option of doing it on a monthly basis. i therefore want a refund for the amount of R995 and to cancel the subscription
HOPING MY MATTER WILL BE DEALT WITH AS SOON AS POSSIBLE

regards
esther van driel
[protected]