SkinMedix
Reviews and Complaints

I made an order back in March, order number: 2360535. After the order didn't arrive in April I chased it with skinmedix. Someone from an account called Ackiee has been the worst customer service I have ever dealt with. He/she initially said the order arrived 28/3 which it didn't, then got me to chase the royal mail with reference LZ628887600US (not my job but I tried and their policy is that the sender and NOT the receiver is who needs to chase undelivered items). Then said USPS confirmed delivery.. obviously nothing arrived.

I simply asked for a refund or another delivery to be sent out and I have been ignored since.

I ordered PCA pigment gel from SkinMedix I then read all the negative reviews about the company and emailed the company requesting cancellation. To my surprise I was informed the negative reviews were false in order to extort money from the business, persuading them for payment to remove false negative reviews. However, as I intended to use the product on my face I was unwilling to take the risk and requested cancellation and a refund. To my amazement I was refunded immediately without any hesitation. Contradictory to what the reviews claim.

I received nothing but professionalism, efficiency and outstanding customer service from this company. Also contradictory to what the reviews claim.
I then researched the company and discovered they have an EBay account which stated 100% positive feedback since 1999! As a result I placed a new order and received the item within 10 days (I'm located in UK)

I highly recommend this company.

Although I can't comment on the product itself as I've been using it less than a week due to the hot weather, the item was beautifully and carefully packaged and sealed. If I achieve my desired results I will no doubt be a repeat customer.

In order to further support my experience with this company I can provide photos of the product I received and emails exchanged.

I have order the subject Items on July 7, 2018. You said you shipped out the subject package on July 9, 2018. I did not receive the package yet (today is 07/14/2018). I did track the package using USPS tracking number 9400111899223316156539. It seems to be USPS did not receive the package yet at Naples, FL. so far.

Today I did track again the package, the responding message tell me USPS could not recognize the tracking number. Could you tell me what is going on for my order.

Many bad reviews from angry customers and now I understand why.
Their customer service sucks as well as their products. I tried to contact them so many times via email, phone and online chat and everything was absolutely useless. I wanted them to replace my order that was defective. I wouldn't bother them if it wasn't so expensive. But they are really not worried about anything and their customers. Sad.

I was sold a $200 device that was counterfeit. The day I got it in the mail before I used it I tried to register it with the manufacturer. There was no serial number in the area where it should be according to the manufacturer or at all!

I tried calling, a recording, no one ever picks up and emailing, which they just ignore. They sold a fake electrical device that you use on your face! I'm glad I never turned it on muchless used it on my face! Very dangerous!

I contacted the Better Business Bureau and I encourage anyone reading this with a similar problem to do the same!

I have purchased a cream from www.skinmedix.com and after I used the cream my skin started to itch. Next day little red spots appeared on the places where I used the cream. I contacted Skinmedix customer service and said that I had an allergic reaction to their cream and wanted to return it for a refund. They said that they were sorry I didn't had a positive experience with their product and said that there was nothing they could do since I've already used the cream. They refused to accept it back or refund my money.

I have ordered some beauty products from www.skinmedix.com and was not satisfied with the quality.
When I was making my order I was in contact with one of their representatives which said that in case I'm not satisfied with the product I can send it back for a refund. As I already said I did not like the product and when I contacted them and said I want to get a refund they said that was not possible! Their rep claimed they never promised me anything! What a joke!
Will never order anything from these liars ever again!

BUYERS BEWARE! SkinMedix.com US A FRADULENT WEBSITE! THEY ARE SELLING COUNTERFIET PRODUCTS! I ordered an IS clinical serum which I have used for 2 years, but this was the first time I purchased from SkinMedix.com. When I used the SkinMedix.com product for the first I noticed the consistency, color, & smell were not the same as all the bottles I had bought previously. When I applied it, it dried out my face & did not make my skin glow, feel soft, & close pores like the real product does. I tried to contact SkinMedix.com every day for the last month, but the phone number does not actually let you speak to someone. I have also emailed them every day, and I have never got a response. Today I called the actual IS Clinical company, and as soon as I mentioned skinmedix.com, they immediately told me to look at their website, which had in BIG BOLD LETTERS: DO NOT BUY OUR PRODUCT FROM SKINMEDIX.COM. THEIR IS CLINICAL PRODUCTS ARE COUNTERFEIT. I couldn't believe it! Who knows what I put on my face for the few days I used it! VERY SCARY!