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Skrill Complaints 244

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10:57 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Skrill charged my credit card

i have an unauthorized charge from these people on my credit card ...i want this fixed asap! ive already reported this to my c/c company and filed a stolen credit card complaint... ive tried to look mb*moneybookers on line but they dont exist!

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Erik Landvik
US
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Mar 07, 2016 4:16 pm EST

6.3.2016
id: 2533442
I had message: To continue with this payment, you need to verify your account. For more information, visit our help pages.
I have sent documents but they dont answer messages

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Erik Landvik
US
Send a message
Mar 09, 2016 1:39 pm EST

When i try withdraw, i have message: To continue with this payment, you need to verify your account. For more information, visit our help pages. I have sent documents and they dont answer messages.

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Jagadeesh Puttam
Bangalore, IN
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Nov 21, 2014 12:28 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

#[protected] is the ticket response with Skrill, I withdrawn INR 73000 on 20.Oct.2014 unfortunately my bank account no was wrong which is short of 1 digit, Skrill help team had confirmed that funds left their Bank. I checked my bank on this transaction, they had checked with two parameters one the reference number provided to me by Skrill and another the amount, both were not matching. Finally I asked for Swift copy with Skrill, I am not getting any response. I request skrill help team to look into this matter more seriously.

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adrianro
RO
Send a message
Mar 15, 2014 7:18 pm EDT

my money disappeared showing that transactions were carried out by the Moneybookers London, $ 220! What happened? I have no account here and not the slightest connection with this site ! I want my money back !

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nortswaa
Perth Metro Area, AU
Send a message
Nov 18, 2013 2:12 am EST

Don't use MB chat and vision ! They are scam artists, They got my id somehow and they ripped me off ! I should have taken more notice of my bank statements. They ripped my credit card off for over $2, 000 DONT think any positive comments you read are legit. Its all a scam to get more info AND your money ! Yeeah, every phone number either in my country OR around the world, have something in common. There is an automated answering service to con and scam you

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AlphaOmega4545
US
Send a message
Sep 17, 2013 6:05 pm EDT

Over 20 charges on my bank account through my bank card for $26.95 all paid out to MoneyBookers. No clue for what or why. Bank is calling it fraud and I get a new card FedExe'd and all my money back. They will be filing criminal charges as well. Woo Hoo for catching it so fast. I get all my money back in 4 days. I authorized the bank to file criminal charges as this most likely occurred because someone had an electronic device attached to the pump at the gas station or at the grocery check out or at an ATM where my card is used. Just intend to check my bank account daily from now on. WOO HOO for the fraud department too.

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Zenuba
US
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Sep 13, 2013 8:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Moneybookers (the real moneybookers) is now skrill, and they're like paypal. I just had a fraudulent charge this evening for $26.95 show up on my accnt from "moneybookers london on" - however they're not even called moneybookers any more, so even if I'd used them it wouldn't have shown up as moneybookers, it'd be skrill, plus I don't believe they were ever located in ontario anyway, or manitoba (they're european). I'm in the process of reporting it as a fraudulent charge and the bank is blocking the card. Creepy theiving weirdos! I wouldn't have known until maybe too late (bank called me). You can also read about the real moneybookers on wikipedia - if you haven't authorised a charge w/ skrill, it is a fraud

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Momofteenkid
US
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Nov 24, 2012 8:18 am EST

Yesterday, my son asked if I would purchase an update for the game MindCraft. It is a game that is on the internet and the purpose of this game is to place blocks to create houses, towns or anything that his imagination can dream up. I don't really mind this because he uses his brain in a creative way not just blowing up people like some of the other games. I know that when completing the transaction i noticed the company name of Marjong and the update was for $26.95. Today I got a call from the fraud dept of my bank for that credit card. The transaction went through as MoneyBookers and it is based out of London. I am glad that my bank checked with me about this transaction from another country, but I did make the purchase and I am aware of what it is for. Hope this helps some of you.

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pontoonboat
Babbitt, US
Send a message
Oct 23, 2012 12:57 pm EDT

My CC Account has been charged $39.95 for a service that I do not have and cannot access! I opened my PC on 10/11/12, to a loud siren sound. It was KINGSOFT telling me that my virus protection had lapsed. I have a good direct protection system through Dell, so I knew this was not true. The "siren" sound would not stop, so I, mistakingly entered the site and ended up with the new system. Within minutes, this MONEYBOOKERS sent me an email, informing me that I had been charged the $39.95 fee. I have not been able to reach either site since and just received the bill on my Visa Credit Card. I can give the Visa little information for stopping payment, as I have no info. Now I am filling out endless forms in the attempt to get my credit, doubting that I will. Someone, stop this madness, as I have read the other complaints and concerns regarding Moneybookers sham!

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Muugi
MN
Send a message
Oct 07, 2012 10:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

On september 28th am donated 13GBP to buy 22 coins from molten. That time everything was fine i got my coin and my item. And 2 days later my account was suspended. And when i ask molten about it they sent me following email.
Dear user,

We received a notification from Moneybookers(Skrill) that some of payments on your account had been considered suspicious(fraudulent). Those payments were cancelled and withdrawn from our account.

This violates Molten’s Terms of use. Therefore your account was suspended.

Please contact Moneybookers(Skrill) to sort out this issue and credit the payments back to our account.

So i need my get back my money or moneybooker(skrill) to contact molten to unban my account.

ComplaintsBoard
V
5:13 am EDT
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Skrill scam

Basically, the scam was fake details of a company called moneybookers (which does exist) which is a company that deals with international money transfers etc. I was to purchase a notebook from a person (Patrick Armstrong) who I contacted via an advertisement on Gumtree. He informed me that he would like the payment to be made through Moneybookers and that they would contact me regarding payment details. Moneybookers (via a fake email address, which I confirmed with the real company) gave me payment details which were incorrect and faked by the person I originally contacted. I made the payment via moneygram and did not hear anything further.

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Vinay hitman
Farwania, KW
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Mar 17, 2024 11:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The day 3rd March I deposited the new wallet of skrill unfortunately the company not return the money back.its totally making problem for me.

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Unhappy Camper16
US
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Nov 25, 2023 3:39 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I am absolutely flabbergasted as to how this company is even in business. No US working support telephone numbers. No response to emails. And the Chatbot, well, it's a bot that doesn't offer any help to simply requests. Torturous experience.

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Abhinab Mheta
Patna, IN
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Jul 31, 2023 10:13 am EDT

Today i created skrill pay account after that i deposited 19600 in it and as soon as i confirmed the payment to buy crypto currency and immediately my account was restricted

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Muhammad FaruQ
US
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Apr 19, 2023 12:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I sent money a month ago from Pakistan to United States Bank of America. They just stole my money. Their customer support is [censored]. This is such a scammer company stole $300 from me.

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jaiva
La paz, BO
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Apr 15, 2023 2:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Skrill closed my account and I did not know it. I had a balance that I want to get.

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venantius
rotterdam, NL
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Aug 15, 2022 5:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

i sended 300 euro to another skrill but it was not fixed by skrill, they just intimidated me by telling that this was my own responsability. How crimininal!

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L toader
GB
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Mar 01, 2020 5:24 am EST

My account is fully verified but restricted.I sent the documents Skrill asked for.I have opened alot of cases but no one answer.Warst support I ever seen in my life.I can't make any transaction.I can't withdraw my money.I asked for my account to be closed but as I said no one answer to cases.AVOID

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md rafeeq
IN
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Jan 26, 2020 9:36 pm EST

facing login problem, Account blocked

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md rafeeq
IN
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Jan 20, 2020 11:22 am EST

Dear team plz re open my account
Plz solve my issue

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Harishdelhi
US
Send a message
Dec 03, 2019 12:46 pm EST

Skrill account- joshuaronoh01@gmail.com
He is a scammer please close his account I pay him 10$ but he didn't back me or so many people scammed by him

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ComplaintsBoard
V
5:13 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Skrill money scam

While I have had an account with moneybookers.com for quite some time, to receive payments for ebay related sales from international customers i've never had trouble. 3 weeks ago, I attempted to withdraw my money to my verified bank account, as i've done many times before. I got a notice in the website, that they needed a credit card verification too. I added my cc info, and nothing happened. It just asked for verification again. When I first opened this account, I sent my id, my social security card and my home address verification on bills. They have since sent a letter to my house with a code to verify that, and asked me for all those documents two more times. My only assumption for them asking for this sensitive information over and over, is that they are losing it. Creating a serious privacy black hole and endangering me a great deal. Since this problem began, they asked me for all these items, again. I complied, and sent this info via scanned documents into there website. Rnit's been 8 days, and ive still not been contacted and still cannot withdraw my money. It should not take a month, to make a withdraw, period. It's less then 300 dollars, hardly even a sum to be concerned with for this company. However, for the last 3 weeks, moneybookers.com has completely ignored me as I attempt to resolve this crisis. Rnrni had found the service useless for my international customers, but if this is now the way they treat people, with completely incompentance then they need to be dropped from your program.

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AlphaOmega2020
US
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Sep 17, 2013 3:49 pm EDT

Tons of charges to these people for same amount over and over $26.96 in my bank account. Bank says this is obvious fraud and they closed the card associated with the bank account and have initiated an investigation. I will be getting all the money back. Additionally, because these charges are international and I spotted them within 72 hrs they will not be paid out as the charges are still in "pending" staus. They should have picked someone with more assets !

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FedUpWithScammers
NZ
Send a message
Jun 08, 2013 4:07 am EDT

I was going to purchase from a new merchant online. since I had never used them before, I really didn't want to give them my debit card details, and thats when I noticed they accepted payments by money bookers. Usually I use Paypal, quite often actually, and have never had a problem with them. Previously I had opened a moneybookers account, but never used it. Sorry I did use it once. But at any rate, this was my second transaction.
After my order the merchant notified me that my order could not be completely filled and so offered to reverse the charge, being an honest guy and probably assuming I'd remain a customer due to his act of good faith.
The money from the reversal did not go back to my debit card, it went to money bookers. The promptly locked up my account, demanded more documents than I had already provided, and when I provided them just said things were being investigated and I should receive my money in "due course". Huh? 2nd transaction on the account, provided them with passport, and bank statement even though I'd already verified accounts with the codes from the statements. They told me if I didnt give them the documents I would never see my money again, and then when I did I still have not received the money.
Banks are not even allowed to do this .how can a company get away with it? You need to be breaking some law or some terms of use to at least even have a problem, but even then once it is sorted out you're still the owner of your money. These guys just take it and aren't in the least bit sorry. Yes they should be in jail. It is a 100 percent scam.

Isn't it ironic though, that I used them because I thought I could trust them more than the merchant, and the merchant was reasonable and honest, but they had to step in and make sure I was ripped off.

And and for any of these guys who say they've been using them for years and not had a problem...don't buy it. They're probably shills. If you read the terms and conditions you agree to let them keep your money as long as they have a "reasonable" excuse to do so, and guess who defines "reasonable?"

Sorry I just don't buy that they have customers who have been operating with them for X amount of years and not had problems. Not for one minute. This scam is international and its huge. Consider that only probably 10% of the people who are getting scammed actually are reporting it to the regulators, , police and banks. There's a lot out there who do not speak up.

Everyone who reads this, PLEASE tell your friends, family and anyone else to avoid MONEYBOOKERS/SKRILL or you will be sorry!

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froarcher
NZ
Send a message
May 31, 2013 11:50 pm EDT

hi i am gutted cant use my credit card now have to register that bull worked fine 2 time now bookers change everything cant credit my kalonline game and no otherway to pay what can one do i just want pay and play not give out info that they should not have it so rong

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skrillhater
US
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Aug 13, 2012 10:34 pm EDT

Thats true..why they need all this sensitive information when they are not bank. User himself can't change anything even if its their personal information. They said you signed up agreement. Means whatever you give them stays with them for at least 5 years. you can't remove your credit card, you can't remove your social security number, id information, address...nothing can be removed from their records..what are they FBI? To hell with money bookers DON"T use them ever if you care about your privacy. Someone should hack into their servers and later everyone should sue for invasion of privacy to shut them down.

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SecretXXX
London, GB
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Dec 01, 2011 9:48 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Agree with you, Moneybookers is SCAM ### CRAP. BEWARE DON'T use Moneybookers NEVER EVER ! And tell this to all your friends and friends of friends.

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Gloria Anampiu
KE
Send a message
Aug 11, 2011 9:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

We are going through the same grief with them. The run around with the documents which we sent 3 times. The verification process which required we do 3 things. Send credit card, postal address and bank account details. Then once we had confirmed that they had everything, they slam us with a condition that they will retain $50, 000 dollars in reserve until before our event. When we asked how they arrived at this amount we get evasive, vague unprofessional un-business-like and somewhat childlike communication. Our clients are livid. Thanks goodness we got to know about their scam before the amounts were too large

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froment
Yugoslavia
Send a message
Apr 06, 2011 6:28 am EDT

Default Re: Avoid Moneybrokers

Do you reffer to Moneyobookers, and intentoinally call them moneybrokers? Title of the article you provided says Moneybookers, and some comments reffer to moneybrokers as well, which, it seems, doesn't exist!

However, my experience with Moneybookers is quite different! I've been using them for about four years now, I deposited a hundreds of times, withdrawn maybe a dozen or two times, and never ever had a slightest problem! Deposit is instant; for withdrawal, they say it can take up to 72 hours to receive money, but from what I can recall, that was always maximum next day, therefore fast.

As for the issue with Canbet, if that charge is included in their T&C, then why should it be unfair?! Of course you need to read T&C, and if you're not satisfied, you don't have to use them, as simple as that! I, for one, have been completely satisfied with their service, and all the charges they have taken off my deposits and withdrawals were in accordance with T&C!

Identification process was fast and easy, and that's also something you shouldn't complain - it's quite natural for this type of company to want to verify its customers first!

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Ickyrus
Leicester, GB
Send a message
Apr 06, 2011 5:13 am EDT

I got the impression that Moneybrokers was the way to deposit money with a betting company "CANBET" that I later decided not to use only to find that my bank details had been forgotten by moneybrokers and are now insisting that I confirm my identity and are going to charge me for the privilage. In the meantime they are keeping my money in their account. Moneybrokers are a nasty bunch of blackmailing thieves in my opinion.

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howcanthisbe
Topeka, US
Send a message
Dec 16, 2009 2:32 pm EST

I am having the same problem but for 10 times your amount. They closed my acct. for no reason, I sent them all docs needed once again and no response for 2 weeks now and my acct. is locked, do you see a pattern here. I am contacting the FSA which regulates them. This company needs to be shut down and put all those crooks in jail! Just google moneybookers there are thousands of people having the same problems. This is there MO they use our money to make money the longer they can use our money without repaying it the more they make. My question is how in the world can this be happening it is ILLEGAL? Who in the hell is overseeing these criminals?

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WIll Landers
US
Send a message
Nov 23, 2009 5:22 pm EST

They should not call it moneybrokers.com they should call it moneyscammers.com;
I just got hammered by them in their latest 'hook' scheme; they get your credit card info, put a 'hold' for funds on your bank account then tell you your payment is 'rejected' when you press the 'pay' button - they also tell you you entered the wrong CVC code but they don't tell you that they payment has placed a hold on your bank funds and does not pay for your ebay item at all! Customer service (haha) is provided by Bulgarians. DO NOT USE moneybrokers.com under any circumstances. ( google moneybrokers.com and look at the shady ties )

ComplaintsBoard
V
9:43 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Skrill fraud and misrepresentation!

Be aware that a very simple scam is in operation which is claiming to use the 'escrow' service of www.moneybookers.com and could cost you thousands. NB. I don't for one minute believe that moneybookers are part of it.

The scam is as follows:

Step 1. Entice the victim into buying something online, by offering an item at a very low price. In may case a car via 'autotrader' in the UK. The reason for the cheap price offered by the conman is that he has recently moved to Germany from the UK, and with the car being righthand drive he now wishes to get rid, but no-one wants a righthand drive car in Germany. He provides the Reg no and several photos. The car has no outstanding finance, and he suggests getting a HPI check to prove everything is legit .

Step 2. Communicate with the victim to answer all his questions. I asked for the VIN no of the car for the HPI check but he refused saying that you don't need it for HPI and that if he did send it out then he may be subject to fraud by me. He offers all the things that you'd expect such as logbook keys registration document, shipping and insurance included etc... I perform a HPI check and everything comes back clean. The purpose of this step is just to put the victims mind at ease.

Step 3. He informs you that with him living abroad we must use 'escrow', and that he wishes to use the escrow service provided by www.moneybookers.com.Escrow is a service provided by an impartial 3rd part who basically hold the buyers money until the goods arrive and are checked by the buyer. Only then is the money released to the seller.

This is all above board what has been suggested so far but the alarm bells start to ring loudly now. IMPORTANT The buyer should suggest the escrow company to use, not the seller, as it is the buyers money that is being moved around, and the buyer that pays the premium to teh escrow company. I knew nothing about escrow so i was very wary and googled as much info on possibles scams etc. There are loads of hints and warning signs to llok out for but in may case only that the seller suggested the company to use alerted me.

Step 4. Send the victim an email claiming to be from moneybookers with detailed instructions of what to do. This gives the impression that the seller has registered with moneybookers and everything is progressing. Unfortunately the email is from the conman . In my case the email came from Moneybookers ([protected]@uk-moneybookers.com) The email is very detailed and believable, siting instructions and guarantees, and gives you bank account details of where to send the money.

IMPORTANT this is where you either recognize the deception or you hand over the cash.
- The escrow company would always ask the buyer to register with them as the buyer is in the driving seat not the seller.
- The escrow company would never ask you to use person-to-person transfers .

There are loads of tips on how to spot the signs but you have to vigilant. In my case no money changed hands and saved me £6400.

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Kashif Rana
US
Send a message
Nov 12, 2018 5:29 am EST

mdmoajjemhossen876@gmail.com is a scammer who scam my 25 USD for mutual trading. Request block his account for further scamming . He know hidni also screen shot communication in Hindi is enclosed
https://www.facebook.com/eliass.hossain987 person fb id
Request chk him to do any deal

+[protected] WhatsApp number

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Daryl Skinner
US
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Nov 12, 2018 5:34 am EST

I am trying to deposit funds to my skrill acct and the payment was verified and approved by me 12 days ago, yet when I log into my acct it still shows zero balance. I would like these funds added to my balance asap as every day I am losing money because of this.

Acct Number [protected]

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Kurt Briggs
AU
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Nov 12, 2018 10:45 pm EST

I can't withdraw money from my account as I think it is being directed to nab which I don't have an account with I set up account with westpac and I've tried at least 50 times to withdraw I will be evicted from my residence if money doesn't go in asap I will contact ombudsmen unless I get immediate help my phone number is [protected]!

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lipi1214
BD
Send a message
Nov 11, 2018 4:06 am EST
Verified customer This complaint was posted by a verified customer. Learn more

my email is 'latifalipi1214@gmail.com I can't login my skrill account .

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FaisalQadeer
PK
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Nov 05, 2018 5:01 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I have a skrill account my email id is k.faisal05@hotmail.com i am not using it for long time but now i have to use my account but account cannot open and password recovery process is so poor i can't recovery or change my password and can't able to open my account detail.

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donttrustskrill
US
Send a message
Nov 01, 2018 3:58 am EDT

Used Discogs record selling site to sell items then Skrill offered no protection again these scammers. Lost £40 and Skrill have been no help so far.

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Derrick Mgazi
ZW
Send a message
Oct 21, 2018 7:02 am EDT

I made a transfer into my skrill account but unfortunately l can't login because the account requires me to provide date of birth and l have done that but its keeping on saying incorrect date provided. What should l do to retrieve my account and havw the transfer l made to be reversed

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Sakibratul
BD
Send a message
Oct 22, 2018 3:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have a visa infinite card but when i am going to deposite in my skrill account it shows that my card is attatched with another skrill account.but why it happens?

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reginarodil
QA
Send a message
Oct 15, 2018 7:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

yesterday, i deposited money to my account and suddenly i can't open my account. i tried emailing them several times but there was no reply

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Umesh t
IN
Send a message
Oct 14, 2018 2:42 pm EDT

I have withdrawn money from my account but I have not received any money yet

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About Skrill

Screenshot Skrill
Skrill is a digital wallet and online payment system that allows users to make secure and convenient transactions online. It was founded in 2001 and has since grown to become one of the most popular payment methods for online transactions.

Skrill offers a wide range of services, including the ability to send and receive money, make online purchases, and even withdraw cash from ATMs. It is accepted by thousands of merchants worldwide, making it a convenient option for those who frequently shop online.

One of the key benefits of using Skrill is its security features. The platform uses advanced encryption technology to protect users' personal and financial information, ensuring that transactions are safe and secure. Additionally, Skrill offers two-factor authentication, which adds an extra layer of security to user accounts.

Another advantage of using Skrill is its ease of use. The platform is user-friendly and intuitive, making it easy for even those who are not tech-savvy to navigate. Users can easily add funds to their Skrill account using a variety of payment methods, including credit cards, bank transfers, and even Bitcoin.

Skrill also offers competitive fees, with low transaction fees and no hidden charges. This makes it an affordable option for those who frequently make online transactions.

Overall, Skrill is a reliable and convenient payment method for online transactions. Its security features, ease of use, and competitive fees make it a popular choice for individuals and businesses alike.
How to file a complaint about Skrill?

Here is a guide on how to file a complaint against Skrill on ComplaintsBoard.com:

1. Log in or Create an Account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Skrill in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Skrill. Mention key areas of concern, any relevant transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching Supporting Documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against Skrill on ComplaintsBoard.com.

Overview of Skrill complaint handling

Skrill reviews first appeared on Complaints Board on Apr 18, 2008. The latest review Withdraw of money on skrill. was posted on Oct 16, 2024. The latest complaint Crypto wallet disabled access till end of 2021 ! was resolved on Dec 23, 2021. Skrill has an average consumer rating of 1 stars from 256 reviews. Skrill has resolved 27 complaints.
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    +1 (888) 444-1107
    +1 (888) 444-1107
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    United States
    +33 173 443 315
    +33 173 443 315
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    France
    +49 302 2403 0293
    +49 302 2403 0293
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    Germany
    +39 645 236 612
    +39 645 236 612
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    100%
    Confidence score
    Italy
    +48 221 288 257
    +48 221 288 257
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    Poland
    +34 935 452 390
    +34 935 452 390
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    Spain
    +7 495 249 5439
    +7 495 249 5439
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    Russia
    More phone numbers
  3. Skrill emails
  4. Skrill address
    5335 Gate Parkway Fourth Floor, Jacksonville, Florida, 32256, United States
  5. Skrill social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 30, 2024
  7. View all Skrill contacts
Skrill Category
Skrill is ranked 55 among 414 companies in the Banks category

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