Skrill
Reviews and Complaints

I have a complaint with skrill, i have received a refund from paypal into my skrill card and until today nothing has been credited into my skrill account or card, i have opened cases with this issue and they keep closing them without give me a solution or answer, very bad costumer support,

Since 5 days now my account is blocked and I don't seem to be able to unblock it, the system keeps saying I have to contact the company, but they don't respond to my messages or answer their phone. I have about 1250 Euro on this account, booked from my regular bank account to skrill, nothing dodgy anywhere.
I want an explanation and the possibility to gain access to my money again.

My Skrill account is blocked since January 22nd 2015

Contacted Skrill and provided several documents so they could verify my identity.

Still they did not unblock my account, there is still a balance on my account !

The way for them to solve this is to unblock my account .

I was checking my bank account and noticed a charge from moneyBooker, London for $41.06. I have no idea what it is for. I haven't ordered anything or authorized any transactions for anything. There was no phone number next to the charge like there usually is so I looked online try to find a way to contact them. When I go to there website it brings me to a site called skill. I can not find any contact information for them but I have seen a ton of complaints of this same thing happening to other people. I'm going to contact my bank but I wanted to find a way to contact them directly.

My Account hacked and I complain Skrill on 11th November 2013 for block my account. More than One year there is no action.
My skrill account (abdus.[protected]@mail.com) hacked on 10th November 2013. The hacker hacked my email address abdus.[protected]@mail.com and withdraw my money from Octafx. I request on 11th November to Skrill for Block my account. But unfortunately it is not yet block. The hacker already withdraw from my Octafx account (51678) amount ($110+$147) to my Skrill account on 14th November 2013. I am continuously writing to help desk but there is no action. This account is now belongs to hacker.
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MS Silvia, Skrill Help Desk written me "Before we can assist you further in this matter we need you to complete the below steps in the exact order:

Choose a new email address (never registered before). From the new email address please send to [protected]@skrill.com the following:

1. Declaration, authorizing Skrill to manually change your primary email address. For example:

"I, the undersigned, [your first name last name], confirm that I authorize skrill.com to change primary e-mail address to [the new email address]”

• a colour copy (scan or a camera image) of both sides of a valid official identification document (your ID card or driving licence), or the personal pages of your current passport
• a copy of a document verifying your name and address. This should be a document that confirms your name and address, issued in the past three months. A utility bill or bank statement, for example".
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According to their requirements I already sent several times my documents but there is no action.

My account details is as follows:
Name : Md. Abdul Shafi
Customer ID : [protected]
Bank Attached : Islami Bank Bangladesh Ltd.
Address : 757/1, West Shewrapara, Mirpur, Dhaka-1216.

I have address verification number which is not to hacker. So that this is easy way to arrest the stupid hacker.

On the 14th February, i made 2 payments to . 1. off £8.43. confirmation payment code. FIB1502142105279C2.Gold
2. Code FIB1502150142369C55.Gold £5.56. payment made to fifaah.com. The payment was successful. but no coin received yet...

Thank you ...Zena morris...

I'm really surprised about all the bad comments concerning skrill. We use it with my family since few years now (We live in 3 different country) and we never had problem with them. I talk about thousands of euros... The electronic master card always work, the balance is always correct,... I was thinking to open an account with neteller that's why I checked the reviews of both... Neteller got the same bad reviews (Even worse) thats why i'm going to open an account with them if u see what I mean.

Moneybookers.com review on TradeComplaint Com

Been using moneybookers for transactions for years. It is only when we start to request to withdraw fund recently, then we smell something is fishy!We have send a verified copy of our bank account to increase our withdrawal limit. Fine. We passed that test. And in them middle of several email exchange, they started to say our business model is not acceptable and will have to freeze our account

I have used skrill for a long time as well as recommend them to others. When I had 8000 on my account skrill stole my money, then faked it with break of TOS and kept the money as "compensation".They are not a bank, police can not do anything, contract is made so anyone using their service have no rights.My advice is to leave skrill before this happen, Internet is full of the same story, hundreds.

I have created 1 case 35 days ago and called them 10+ times regarding an issue. But that issue still not solve. They are hanging my 300$ for more than 40 days. They asked me 5+ times for same docs and every time I had to send them file. When I was send them file and ask them when this issue will be solved then told me they are revewing and will let me know. After a week they don't have any update and after calling them again, they want my file again and said they are reviewing. They kill time and make hesitation to customer. Always they hang customer money for long time. I want to make an appeal about moneybookers services to international court.

I am part of a company that does mystery shopping and my payment goes to Skrill (no choice unfortunately.) In the past, I was able to get my money transferred to my bank account without much issues. For my recent payment, I have raised multiple tickets in order to resolve whatever issue they think there is (I'm getting a rejection on withdrawal no matter what I used, whether bank transfer, debit card etc). I also called their support team and followed the instructions to the letter such as registering a new email address, changing my password, sending them an email from the new email address etc. Until now, I am still unable to make a withdrawal. I've tried to send an email to the person who handled my complaint but nothing, no response at all.

I was withdrawing money to my local bank account, the fee was supposed to be only 1.80euro, it 's just aint my day, , when I checked my money in the bank, I noticed my money was deducted about 15-20euro, which the fee was supposed to be only 1.80euro, then I asked skrill about it.. .They said it was charged for withdrawal fee.I was shocked to hear that.I just dont get it.It is clearly mentioned the withdrawal fee is only 1.80euro, they said no other hidden fees.Whatever the reason is just dont make any sense.

What I do understand, SKRILL is a stealer of CLIENT'S money OUT OF withdrawal amount, they'll ripped u off by charging a senseless fee, without client's consent.

I would certainly pray and hope the authority will shut them down, just like what happened to LIBERTY RESERVE.they r the biggest ripper who still operating legally out there.

I can confirm this is TRUE experience.I have the proof of transaction and emails.

They locked my account after an alleged unauthorised access of which I have no details. Subsequently I was asked to change my email account and password, then provide proof of identity through a utility bill and photo ID. As if that wasn't bad enough they rejected my expired passport which is my only form of photo ID. We don't have ID cards in the UK and my driving licence is text-only. I'm not going to the expense of renewing my passport or applying for the optional photo driving licence just to satisfy a bureaucratic process.

Apparently I could close my account then open another for which I wouldn't be required to provide photo ID. WTF?

I found a charge of $26.95 charged to my debit card ...after tracing back to mine craft london gb...i have no one who plays these games in my home...this was unauthorized and has been reported to bank...card closed and red flags on it ...I demand my money bank.

I ordered Nokia silicone case cover . My account was charged right away and I received one of those automatic response that my account has been charged. I never received the order. Kept emailing them but no response received at all either. This is completely scam. The Item will come from hong kong and there was like an Asian name who apparently will shipped the item. He also used the company money bookers to charged the account which has an address here in New York. All these are scam. There is only one thing it does very good.
RIP YOU OFF. How do these kind of scam be caught and learn their lesson good?

I have been trying to open an account with them and after 6 weeks, they are still pondering the risk of doing business with me. In the meantime, it took me 5 days to open an account with 2co. This company is run like the worst public service you can think of. Slow customer service. Takes them 2-3 days to respond to any inquiry, they keep on adding requests, the process to be a merchant is not clear and they drag it on and on. Probably a good partner if your idea of banking is a Swiss bank but not really a business partner.
I wish there would have been a clear procedure on their websites on how to proceed to open an merchant account with them and I wouldn't have bothered.
They tempt you in offering the security of a British regulated bank and you get a 19th century bureaucracy.

They closed my account after I transferred more than 50K USD in 4 years, no reason provided. They only said, "Your kind of business was not accepted". I am in the software industry. lol. Well, they verified my company a few times before and all was OK. Now, I found this to be outrageous and i asked them to explain their actions. They refused. patronizing me and my partners with such a rudeness... I guess you're right, these idiots are simply not worth dealign with.
Racist, and idiots, Avoid!

I had an account with them but recently when I transferred some money to my account in order to transfer to a third party. I can't see the money in my account even after 4 days so I called their expensive 0870 no in order to realise that my account is locked and they need a utility bill to prove my address so I gave them but after that they asked me the COLOURED copy of PASSPORT to unlock my account. I declined to give coloured copy of my passport so they said they cannot unlock my account.
Finally I have to give them the coloured copy of the bank statement from where I send money to them in order to return the money to my bank. I closed my account after they returned money to my account. It took a month and so many expensive calls and email to get money back. They made it as difficult as possible to withdraw money from the account
In the days of identity theft is so common; they need coloured copies of key identity document and utility bills for unlocking my account. They didn't ask these document when you open the account but will ask once your money with them.
We all are aware of hacking of well known companies and their customer details in public domain in the past so what is guarantee for our documents? Forget the hackers; their scrupulous staff may misuse the details
Customer support is arrogant, expensive and useless. If you going to use them be prepared to hand over your coloured identity documents

I really need help, I have won some money on Vernons, I was delighted. When I tried to withdraw I was informed the money couldn't go back onto my debit card! So I had to use moneybookers. I then had to use them to deposit so I had to put money in the account which I didn't want to do. In fairness to Vernons t hey said I could get the money back without having to play it through. I won 75 pounds. So then I went to moneybookers and tried so desperately to put the money back on my card through them. Could I? Could I hell, unless I open up a visa or moneybookers card as my maestro isn't allowed I had to get the money through a cheque. I did that I ended up after payment of fees etc. putting 50 pounds for my cheque. I checked on website it says it's been processed. NO SIGN OF CHECK 2 weeks Later. I've complained and had NO WORD AT ALL FROM MONEY BOOKERS. I hate t hese people I've been forced to use their services when I didn't want to, or bullied into having a visa or mastercard which again I don't want. I want my 50 pounds back. Please help