Skrill
Reviews and Complaints

After having a bad experience with first paypal holdings, inc. And then square, inc., I decided to try another company like them a third shot at it!

Because of what I heard about skrill holdings limited, I thought that this would be the right company for me to send money through, but I was wrong!

The way that I started to work with them is first by checking out their website and then I called up their toll free number which is: [protected] and spoke with only their bulgarian staff because that is their only call center even though they are supposedly headquartered in london, united kingdom.

Regardless of where their customer service team is, they are absolutely horrible and big, damn liars!

They come off on the phone as being very nice and helpful, but in reality, they are not and only fake and disgusting to say the very least!

On the phone, they told me that they need to verify my address and had asked me to send screenshots showing my address with my credit cards statements as an option!

Sadly, after I had sent them the requested address verification credit card statements, then I get an email from customer service stating that they need the documentation to not have any part of my credit card number present. However, customer service never told me this before. Sadly, their customer service department has a very bad habit of lying and giving out false information to their skrill holdings, inc. Members and users.

It gets much worst than that: not only did their low class customer service department give me the wrong information about how to send them the credit card statements, but they also were wrong abut the screenshots as well!

In addition to the above email that I had received from their customer no service department about the credit card statements, but also another email was sent out to me stating that they do not accept screenshots for the address verification, even though customer service told me on a recorded line that they do!

More lies from customer service and they all get away with it!

Well after eventually sending them what they required, I did get an email from them claiming that my address is now verified and that my limit has been increased by 5000 eur!

All of this is 100% not true because their website never worked to make a charge with my american express credit card from beginning to end!

Do you think that this is the last lie that they have sent out to me via email? Answer: absolutely not!

After the last email said that my limit has been increased by 5000 eur, then I get another email which states that I am fully verified and that I can deposit with my card (Credit card that is) up to 5637.50 usd per day or up to 8456.25 usd within 7 days and 28187.50 usd within 30 days.

Sadly, in reality, all of their emails are lies and not true at all!

In addition, their last email about the most recent increase does not make any sense at all?

Look at what it says: they state that I am able to charge 5637.50 usd per day, but right next to it, it states or up to 8456.25 usd within 7 days. Well then why does it state 5637.50 per day if you can only charge up to 8456.25 usd per week?

Their business is so # backwards like a horse that it sure ain't funny!

Then finally their email then says near the very end that I can charge 28187.50 usd within 30 days. Well then if that is all that I can charge within 30 days, then why does it state the other amounts before the final statement?

Well, when I called up their confusing, uneducated customer service department to have them explain this to me, they tell me another story that is not even related to what that email states and to try to explain to you what customer service told me was so confusing and truthfully, it is not worth it to take up another page to explain more of their lies and mind games that they play and so we shall leave it as that!

Please note: I tried twice to use their illegitimate, fake, nonworking service and both times I was declined for the most stupidest, untrue reasons such as the one which came back to me via email stating that they are having trouble with their internal system.

Please note: when I called their customer service department about being declined twice, their response was that I did not enter my information properly and/or that I did not follow their instructions properly and that I must wait 24 hours before using their damn system again!

Please note: their customer service # department even told me once on the phone that I entered too high of an amount per day (Which is why I was declined twice in a row) even though in reality, my daily charging limit was supposed to be 5637.50 as stated in an email, however, on this particular customer service phone conversation, their representative was telling me that I can only charge something like $800.00 dollars or so per month or per day and that I must wait at least two months for a credit line increase!

Please note: all of the customer service responses are 100% percent pure # because their system like the other ones are very easy to use and I can read english perfectly and understood all of the emails that I had received and if I ever took them to court, they would lose based on their taped phone conversations because they sure do not match the emails that their company had sent to me pertaining to my account!

Their customer service is a piece of garbage: when I spoke with their customer service department about this and asked them to help me make the charge, they refused stating that they can not help me and that I did it all wrong and that I must wait 24 damn hours before trying again! Yeah right!

Please note: well, yes, I did wait 24 hours, and their system still refuses to work! Either I get declined again and/or I get an error message!

Either way, the skrill website does not work at all and is far from user friendly! Their website is a big joke!

Let me tell you how bad their customer no service department actually is: during any of my phone conversations with their customer service department, whenever I ask them to let me speak to their manager, they always refuse to let me speak to anybody else and they always say that nobody else is around which I know are all lies!

These so called customer service losers have been told to keep their executives as far away from the phones as humanly possible and have these so called bulgarian unprofessional losers take over!

Please note: I got so angry, pissed off and fed up with their mind games, lies, fairy tales and # that after being constantly lied to as a customer both online and on the phone so many times, I wised up and called their # customer service department to immediately cancel their fake, nonworking service!

Believe me, their customer # service was so happy and delighted to get rid of me as their customer who was never, ever able to use their service from the very beginning and received 0.00 help from their no good customer service department!

Please note: most companies would fire you for the way that their customer service department mishandled and mistreated me as their customer, but perhaps this is the new way that companies treat their innocent customers! Who knows?

I honestly do not know how they stay in business when they treat their customers such as myself so bad! Like #!

After I cancelled their nonworking, pitiful service, I still continued to receive their fake, harassing advertisements!

I am not sure of why they are still contacting me because they lost a good, honest, crime free, customer!

Enclosed, in the attachments, please find some of my most important correspondence that I had with skrill holdings limited for your review and further reference. Thank you.

Final thoughts: please do yourselves a big favor and do not use or do any kind of business with skrill holdings limited!

Good riddance!

I have a complaint with skrill, i have received a refund from paypal into my skrill card and until today nothing has been credited into my skrill account or card, i have opened cases with this issue and they keep closing them without give me a solution or answer, very bad costumer support,

Since 5 days now my account is blocked and I don't seem to be able to unblock it, the system keeps saying I have to contact the company, but they don't respond to my messages or answer their phone. I have about 1250 Euro on this account, booked from my regular bank account to skrill, nothing dodgy anywhere.
I want an explanation and the possibility to gain access to my money again.

My Skrill account is blocked since January 22nd 2015

Contacted Skrill and provided several documents so they could verify my identity.

Still they did not unblock my account, there is still a balance on my account !

The way for them to solve this is to unblock my account .

I was checking my bank account and noticed a charge from moneyBooker, London for $41.06. I have no idea what it is for. I haven't ordered anything or authorized any transactions for anything. There was no phone number next to the charge like there usually is so I looked online try to find a way to contact them. When I go to there website it brings me to a site called skill. I can not find any contact information for them but I have seen a ton of complaints of this same thing happening to other people. I'm going to contact my bank but I wanted to find a way to contact them directly.

My Account hacked and I complain Skrill on 11th November 2013 for block my account. More than One year there is no action.
My skrill account (abdus.[protected]@mail.com) hacked on 10th November 2013. The hacker hacked my email address abdus.[protected]@mail.com and withdraw my money from Octafx. I request on 11th November to Skrill for Block my account. But unfortunately it is not yet block. The hacker already withdraw from my Octafx account (51678) amount ($110+$147) to my Skrill account on 14th November 2013. I am continuously writing to help desk but there is no action. This account is now belongs to hacker.
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MS Silvia, Skrill Help Desk written me "Before we can assist you further in this matter we need you to complete the below steps in the exact order:

Choose a new email address (never registered before). From the new email address please send to [protected]@skrill.com the following:

1. Declaration, authorizing Skrill to manually change your primary email address. For example:

"I, the undersigned, [your first name last name], confirm that I authorize skrill.com to change primary e-mail address to [the new email address]”

• a colour copy (scan or a camera image) of both sides of a valid official identification document (your ID card or driving licence), or the personal pages of your current passport
• a copy of a document verifying your name and address. This should be a document that confirms your name and address, issued in the past three months. A utility bill or bank statement, for example".
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According to their requirements I already sent several times my documents but there is no action.

My account details is as follows:
Name : Md. Abdul Shafi
Customer ID : [protected]
Bank Attached : Islami Bank Bangladesh Ltd.
Address : 757/1, West Shewrapara, Mirpur, Dhaka-1216.

I have address verification number which is not to hacker. So that this is easy way to arrest the stupid hacker.

On the 14th February, i made 2 payments to . 1. off £8.43. confirmation payment code. FIB1502142105279C2.Gold
2. Code FIB1502150142369C55.Gold £5.56. payment made to fifaah.com. The payment was successful. but no coin received yet...

Thank you ...Zena morris...

I'm really surprised about all the bad comments concerning skrill. We use it with my family since few years now (We live in 3 different country) and we never had problem with them. I talk about thousands of euros... The electronic master card always work, the balance is always correct,... I was thinking to open an account with neteller that's why I checked the reviews of both... Neteller got the same bad reviews (Even worse) thats why i'm going to open an account with them if u see what I mean.

Moneybookers.com review on TradeComplaint Com

Been using moneybookers for transactions for years. It is only when we start to request to withdraw fund recently, then we smell something is fishy!We have send a verified copy of our bank account to increase our withdrawal limit. Fine. We passed that test. And in them middle of several email exchange, they started to say our business model is not acceptable and will have to freeze our account

I have used skrill for a long time as well as recommend them to others. When I had 8000 on my account skrill stole my money, then faked it with break of TOS and kept the money as "compensation".They are not a bank, police can not do anything, contract is made so anyone using their service have no rights.My advice is to leave skrill before this happen, Internet is full of the same story, hundreds.

I have created 1 case 35 days ago and called them 10+ times regarding an issue. But that issue still not solve. They are hanging my 300$ for more than 40 days. They asked me 5+ times for same docs and every time I had to send them file. When I was send them file and ask them when this issue will be solved then told me they are revewing and will let me know. After a week they don't have any update and after calling them again, they want my file again and said they are reviewing. They kill time and make hesitation to customer. Always they hang customer money for long time. I want to make an appeal about moneybookers services to international court.

I am part of a company that does mystery shopping and my payment goes to Skrill (no choice unfortunately.) In the past, I was able to get my money transferred to my bank account without much issues. For my recent payment, I have raised multiple tickets in order to resolve whatever issue they think there is (I'm getting a rejection on withdrawal no matter what I used, whether bank transfer, debit card etc). I also called their support team and followed the instructions to the letter such as registering a new email address, changing my password, sending them an email from the new email address etc. Until now, I am still unable to make a withdrawal. I've tried to send an email to the person who handled my complaint but nothing, no response at all.

I was withdrawing money to my local bank account, the fee was supposed to be only 1.80euro, it 's just aint my day, , when I checked my money in the bank, I noticed my money was deducted about 15-20euro, which the fee was supposed to be only 1.80euro, then I asked skrill about it.. .They said it was charged for withdrawal fee.I was shocked to hear that.I just dont get it.It is clearly mentioned the withdrawal fee is only 1.80euro, they said no other hidden fees.Whatever the reason is just dont make any sense.

What I do understand, SKRILL is a stealer of CLIENT'S money OUT OF withdrawal amount, they'll ripped u off by charging a senseless fee, without client's consent.

I would certainly pray and hope the authority will shut them down, just like what happened to LIBERTY RESERVE.they r the biggest ripper who still operating legally out there.

I can confirm this is TRUE experience.I have the proof of transaction and emails.

They locked my account after an alleged unauthorised access of which I have no details. Subsequently I was asked to change my email account and password, then provide proof of identity through a utility bill and photo ID. As if that wasn't bad enough they rejected my expired passport which is my only form of photo ID. We don't have ID cards in the UK and my driving licence is text-only. I'm not going to the expense of renewing my passport or applying for the optional photo driving licence just to satisfy a bureaucratic process.

Apparently I could close my account then open another for which I wouldn't be required to provide photo ID. WTF?

I found a charge of $26.95 charged to my debit card ...after tracing back to mine craft london gb...i have no one who plays these games in my home...this was unauthorized and has been reported to bank...card closed and red flags on it ...I demand my money bank.

I ordered Nokia silicone case cover . My account was charged right away and I received one of those automatic response that my account has been charged. I never received the order. Kept emailing them but no response received at all either. This is completely scam. The Item will come from hong kong and there was like an Asian name who apparently will shipped the item. He also used the company money bookers to charged the account which has an address here in New York. All these are scam. There is only one thing it does very good.
RIP YOU OFF. How do these kind of scam be caught and learn their lesson good?

I have been trying to open an account with them and after 6 weeks, they are still pondering the risk of doing business with me. In the meantime, it took me 5 days to open an account with 2co. This company is run like the worst public service you can think of. Slow customer service. Takes them 2-3 days to respond to any inquiry, they keep on adding requests, the process to be a merchant is not clear and they drag it on and on. Probably a good partner if your idea of banking is a Swiss bank but not really a business partner.
I wish there would have been a clear procedure on their websites on how to proceed to open an merchant account with them and I wouldn't have bothered.
They tempt you in offering the security of a British regulated bank and you get a 19th century bureaucracy.

They closed my account after I transferred more than 50K USD in 4 years, no reason provided. They only said, "Your kind of business was not accepted". I am in the software industry. lol. Well, they verified my company a few times before and all was OK. Now, I found this to be outrageous and i asked them to explain their actions. They refused. patronizing me and my partners with such a rudeness... I guess you're right, these idiots are simply not worth dealign with.
Racist, and idiots, Avoid!

I had an account with them but recently when I transferred some money to my account in order to transfer to a third party. I can't see the money in my account even after 4 days so I called their expensive 0870 no in order to realise that my account is locked and they need a utility bill to prove my address so I gave them but after that they asked me the COLOURED copy of PASSPORT to unlock my account. I declined to give coloured copy of my passport so they said they cannot unlock my account.
Finally I have to give them the coloured copy of the bank statement from where I send money to them in order to return the money to my bank. I closed my account after they returned money to my account. It took a month and so many expensive calls and email to get money back. They made it as difficult as possible to withdraw money from the account
In the days of identity theft is so common; they need coloured copies of key identity document and utility bills for unlocking my account. They didn't ask these document when you open the account but will ask once your money with them.
We all are aware of hacking of well known companies and their customer details in public domain in the past so what is guarantee for our documents? Forget the hackers; their scrupulous staff may misuse the details
Customer support is arrogant, expensive and useless. If you going to use them be prepared to hand over your coloured identity documents