Maybank Group / Malayan Banking
Reviews and Complaints

Why I cant spend my own money. Is againts the law to spend much. And why they preventing me to spend my own money. I idi over exceded on nov 13. Can u imagine the next cut off is on dec 1. How

Long should I wait. I did ask my friends to borrow me and I feel beggar and hungry. I money but I cnt get it. They said its over exceeded.?! Wtf as if u doing it for free service?! And if u donating to there charity open. U can give to there charity wthout question. So plz make it 50k a month not 10k now a days 10k is like so easy to spend. Now im hungry I cant even get even 1rm. The heck!

Their customer support service is useful. It's 24 hours but once you make the call, they never pick up! For urgent matter, I tried to hold the call for almost 40 mins, but nobody pick up!

I can't believe how bad their solution and customer service are! I will never trust the bank and invest in it anymore! I will choose other better options, who actually there for customer when they offer the hotline.

company name : Izo ventures sdn bhd

company director :1) Yeong Kah chun 2) Si chen Peng.

On Apr 25, Ms Si went to Mayban Branch in Kelana Jaya to change her TAC phone number [protected] to her new phone number which is [protected] as a account maker.

But today when we use mayban online , the TAC still go back to Ms Si old number which is [protected] and when we log in to checker account, Mr Yeong original number [protected] has been change to Ms Si new number which is [protected].

As an established bank , i cant seen to understand by following document for changing phone number also can do wrong. I m worried about the safety of my money in the bank as well as my business account.

Hi. I applied ASBF loan from Maybank Agent from Shah Alam branch. I already mention to her that i don't want to include Takaful in my loan. Then, I receive an email from Maybank, notifying my loan application is successfull but Takaful is included in the loan amount. I request the Agent to amend my application as I already made it clear to her that I refuse to have Takaful for my ASBF loan, but she mentioned it cannot be amend as the application is already successfull and the amount already disbursed in my ASB account. This is so irresponsible as I loss my right as customer to choose your product based on my risk appetite, not for your own gain. So disappointed.

I filed a fraud complaint with Maybank concerning fraud committed against me by Mr. Adnan Fakir Habib of Kemia Vegetable Oils shd bhd concerning not paying me the commissions that were owed to me that were to be paid through Maybank in Malaysia. Maybank has done an extremely poor job in getting back with me to resolve my complaint. They have only sent me autoresponder replies and have not gotten back with me to resolve the fraud that was committed against me by Mr. Adnan Fakir Habib of Kemia Vegetable Oils shd bhd. I would like to get this well over due situation resolved. I would like your immediate attention to this complaint. I initiated my complaint with Maybank on 4- 6 - 2022

Thank-you,

Aubrey Crawford

[protected]

[protected]@gmail.com

Dispute Notification REF#323350 & 323351

First dispute was because a US company charged my card 3 x USD468 instead of 2 x USD468. The end result is that they cancelled both my memberships and refunded me all 3 payments. I requested Maybank put in writing no more dispute since I received full refunds. What Maybank did instead is reinstate 2 x USD468 charges to my card?

applied for replacement debit card (expiring Jan 2021) through m2u on 3 Dec 2021. i was charged RM12 replacement card fee. Maybank facebook and livechat representatives confirm that replacement of expiring debit card is free. facebook and livechat contacts said relevant Maybank unit will be in contact to assist with further action but waiting is in vain. emails to [protected]@maybank.com.my, [protected]@edm.maybank2u.com.my and through m2u site go unanswered. cannot attend at any local branch as am overseas. maybank refuses to engage through email. communicating through malaysian mobile phone incurs roaming charges that would way exceed RM12. aqll this and i have still yet to receive the replacement card that i paid for which was supposed to be free.

Maybank customer service executive threaten me verbally when I refused to talk to him. He even shout at me because I said I have meeting to attend and couldn't attend to his call. He harass me to the point, he said he will send someone to check if I am at the bank or not. I explained and explained many times and he still shout to show his dissatisfaction.

I asked for his detail and he said he is AMEER and he is working for Maybank as executive. the number is [protected], [protected]. From my research, he is just from debt collection company. Maybank, please take note when others are using your name to threaten your customer.

Everyone is affected by pandemic, I have clean records previously and I only missed two months and that is because I need to survive. Dont make me start on their general line, it is worse! Nobody pick up and when I go to the branch, they asked me to fill the form online.

Whatever it is, I am moving to other bank. After 20 plus years using Maybank and to received this kind of treatment, i hope Maybank just rot in hell.

Maybank One City Branch - 28-10/2021

Armour security services scheduled for that branch disrupted my usage of cash deposit machine while I was about to use the machine after waiting in line.

I had been waiting for 5 mins and they just cut in front me and told me I couldn't use it despite the fact they showed up later than me.

It displays poor attitude and service that reflects poorly on your bank. If the behaviour is considered "acceptable customer treatment", I have no qualms changing banks and never returning to your service.

Contact : [protected]@gmail.com

Hello, my name is Noor Hidayu Md Suhaimi. At 2.50pm on 11 Oct 2021 I got a call from [protected]. The person suddenly asking my ic number and tell me that she's from Maybank Taman Tas. Then when I was quite reluctant to give my ic number, she spoke angrily with me. The tone of her voice becomes more loudly. I am quite baffled by her attitude. Then, I ask her name because I want to confirm whether she really a  staff at Maybank. She gives her name Miss Ken. Then she angrily tell me, she was not a scammer because she calling from an office number and not a mobile phone number. Actually, if you ask me, I can tell she might not be a scammer because a scammer normally spoke politely. Apparently, she speaks with a higher and angry tone. 
Then I'm asking her why she needs to speak with me in that kind of tone. I really don't understand, she's the one calling me, but she keeps speak angrily with me. After that, she turns off the call
Then, I call back the same number and ask the person whether they have a staff name Miss Ken, and she answered the phone. you know what she telling me "Kalau you taknak aktifkan akaun you, takpela. takperlu aktifkan". Lepas tu die letak telefon
Seriously, this is the attitude of Maybank staff? Are you not train your staff. or do you think because no one can make a report, then you behave with a bad attitude? 
This is so wrong. Even a scammer still politely introduces their name, but your staff does not even introduce her name, then speak angrily and keep speak nonsense. Seriously, I was disappointed with the Maybank service.

My card has been pull by the cdm machine. However went que to the counter. It takes long time to office erase the que. I waited around 1 hours 40 minutes. Eventhough I am the fourth person in line. The security guard keep call behind people in the que. Some people come late and settle early than me. I am very disappointed with the service offer by MBB branch Kota Bharu.

I already pay with bank Line, now ovid19 problem Abd PKP area.
How I want to pay with the counter.
I things use online pay from bank can five me very good and safety.
But your servise say pay online muat problem and my Line must on until Monday.
[censored] comunication your management,
Now all must online
But your company Loke the all school service.
Muat inform all your custermer this problem
How your campony solf the custermer roblem for used

This is the worst bank you can ever bank with in your lifetime.

I made a payment online for my phone bill, and Maybank insisted that the payment went through and that I speak to Digi myself to find out what happened.

The payment was deducted from my account, and yet, Maybank says Digi has approved the amount and the funds are held with Digi when I specifically received the confirmation that payment failed from Digi's end.

I called Digi, and they confirmed the same and yet Maybank has not intention to help nor resolve this on a timey manner. I even had the representative disconnect the call on me in the midst of this very frustrating situation.

No help, no service, nothing from Maybank.

I still have no idea what is happening and how to go about resolving this now and I intend to ask for compensation from Maybank for all this hassle and trouble I had to go through and not even knowing if I will even get my funds back now of MYR800.

The worse of all Customer Service.

During covid I opted out of the loan moratorium for my personal loan. They called me twice to confirm that I opted out and both times I confirmed.
But online I cannot pay the installment as the system does not "authorise" the account so the amount becomes due. I have called customer service three times and every time they say they will rectify in a few days.
Can you imagine a bank that doesn't want to take a loan repayment from a customer.
Their online platform is a joke.. The new facelift does not have full functionality even though it was rolled out almost 2 years ago. For some functions you have to go back to what they call maybank 2 u classic but that just means old.
Even an account that I paid off 3 years ago still appears!

a complain raised to MBB section 20 staff Pn Nor and Pn Hani.
we has been calling up maybank section 20, and checking for the balance of our company, but fail to received the update even we are the authorised person to checking the balances of the company.
and has been told all go through on line. we understand about that and has been requesting to give us some time to apply Maybank2you due to short handed and not able to attend to their branches due to location distance . but still rejecting our proposal

i did not activate the credit cards and yet Maybank still want to charge me for the SST charges. I had no choice to pay in first to avoid the interest charges.
Other banks do not do that. Below is their response:

Thank you for your email.

We regret of your decision to cancel the card. Nevertheless we truly respect your decision and understand that you do not require them at this point of time.
However, please be advise that should you cancelled the cards, the service tax charges will not be waived as this is a regulation governed by Service Tax Act 2018.
Thus, we appreciate your confirmation before we could proceed with your request on card cancellation.

In the meantime, should we be of any further assistance to you, do feel free to contact our Customer Service Executive at 1-300-88-6688 or 03-7844 3696 (overseas) or email to mbbcardservices@maybank.com.my.

Thank you.

Yours sincerely
for M A Y B A N K

Bhavani
Channel Support
Service Fulfilment
Customer Engagement
Cards Malaysia

Ok maybank. I suffered enough to say - burn in hell. With all your stupid unnecessary procedures, putting limits to how I can use my own money on my own saving account which I cannot change, annual renewal of the cards and waiting several weeks to get the new one, performing all the operations in person in the brunch only, stupid and lengthy customer service:
- I spent more time calling to your operators then I spent calling my friends
- I spent tons of time and money for oversees calls activating "additional" services, like mobile banking, online banking etc. That normally should already have been activated given I got your card in person in the branch
- I had to repeat all the exiting exercise in 1 year when I had to renew my card
- I spent 1 hour from midnight to 1:00 in the restaurant alone just waiting when I can pay my bill after your daily regular 1 hour maintenance process
- you failed me when I had to pay at 5 am in the morning checking out of the hotel and I lost my flight because of you
- I had to run looking for atm machine like a boy around the block to withdraw 16m idr from my debit card, because you put limit to daily payment amount from my debit card

And for that reason - burn in hell. You are officially the biggest [censored] bank I ever had in my life.

I spent 30 minutes because I could not pay with my card checking out of hotel to go to airport. I had to call these stupid idiots again and turned out to be there's a limit. And when I asked to increase limit they said it cannot be done. Only cash. So I had to run to atm and get all the cash to pay for hotel... 😡 i've just got to taxi. Hope this stupid maybank will burn in hell!

Name : razanah abd rahman
Ic number : [protected]

On 01/02/2019 I came to maybank damansara utama branch to withdraw my epf for housing loan. The officer told me the document will be ready on next week since on that week will had a long holiday (cny) until wednesday. Thus, phone call was made to follow up on the document on 13/02/2019 around 10.00 am. However, I feel so frustrated when the officer (ida) - same officer that attend me on 01/02/2019 just ask me to wait without explanation. The way she communicate to customer really unacceptable. Please give your staff a proper training how to communicate with customer. Even she not from customer service department, but as an officer, she need to have that skill to make sure customer feel comfortable during liaise with maybank. As an employee, they bring company (maybank) name.

Saya adalah sebagai seorang yang bernama Dato Seri Dr Jeevananthan pelanggan Maybank di cawangan Rawang selama 4 tahun.
Berikutnya adalah seperti perkara diatas, saya ada buat aduan di call center dan cawangan maybank berkenalan perkara berikut:-

1) Isu cheque pertama bernombor # 319163 RM 4500.0 bertarikh pada 26.9.2017 diatas nama MOHD RASTAM BIN ALI. (orang dan jumlah bayaran yang sama /single transaction, bukan dua transaction )
2) Isu cheque kedua bernombor # 319164 RM 4500.0 bertarikh pada 28.9.2017 diatas nama MOHD RASTAM BIN ALI. (sama seperti diatas/single transaction, bukan dua transaction )
3) Saya tidak terima call daripada cawangan Maybank Rawang pada hari itu saya tidak tahu kenapa pihak bank tidak membuat panggilan untuk kekurangan wang dalam current account saya, sebab selalu saya buat pindahan wang daripada account simpanan kepada account syarikat saya.
4) Jadi saya sendiri buat panggilan di Maybank cawangan Rawang, dan mereka memberitahu saya sepatutnya memasukkan sebanyak RM 1700.00 untuk cukupkan penjelasan cheque #319163 tersebut dan seterusnya cheque ini return disebabkan tidak cukup wang dalam account, disebabkan pegawai bank silap beritahu jumlah untuk masuk di dalam account saya.
5) Selepas cheque return, saya dapat tahu daripada customer saya . Saya isu satu lagi cheque # 319164 baru kepada customer saya, itu pun return juga, disebabkan kesilapan dahulu yang beritahu jumlah yang salah kepada saya dan saya tidak tahu hal sebenarnya .
6) Saya call customer service untuk buat aduan. Selepas itu call center buat panggilan kepada saya dan memberitahu saya bahawa ada kesilapan berlaku di cawangan Maybank Rawang.
7) Call center berjanji bahawa cheque pertama akan dibubarkan balik cheque bernombor # 319163 disebabkan kesilapan cawangan dan charges rm 100 akan masuk balik account saya.
8) Saya merujuk di cawangan Rawang dengan EN Hazri, dia janji akan beri surat kemaafkan tetapi sampai sekarang tiada apa-apa yang diberi.

Sampai sekarang customer saya EN MOHD RASTAM BIN ALI batalkan urusniaga dalam perniagaan kami, kerugian berlaku kepada saya disebabkan kecuaian pihak bank. Dengan ini saya tidak puas hati atas kecuaian dan kesilapan atas mahupun dicawangan atau pelanggan aduan Maybank.

Aduan ini peguam saya akan buat urusan sedemikiannya dengan Maybank atas kesilapan yang salah beritahu jumlah untuk penjelasan cheque account saya, berlaku pergaduhan antara saya dan customer saya, disebabkan itu customer saya buat pembatalan urusniaga di dalam perniagaan kami, sampai sekarang. Tidak dapat sempurnakan rakan perniagaan yang mesra. Dengan ini berbincangan antara peguam saya dicadangan failkan aduan ini siasatan yang selanjutnya.

Sekian harap maklum.

Dato Seri Dr Jeevananthan
[protected]
[protected]@gmail.com

I just started working in Glenmarie area so I'm not familiar with the area at all. So, one fine day, I wanted to do an over-the-counter ASB transaction. I checked online for the nearest Maybank branch and found that the one in Utropolis is the nearest. So, I called ahead before going to make sure that they actually had over-the-counter transactions. The person I spoke to was quite blur and she didn't even understand what I was asking even if I spoke in English and Malay and at the end she said "Yes, I am able to do ASB transaction at the counter here and that ASB is online.".

Today, I finally went there by grab (RM5) from my office and once I reached, I realised that there was no banking counters and it was only 1 ATM and CDM. It has a kiosk with tables and chairs and brochures and what not, but no banking counters. And worse, this woman who answered my call and suppose to be in charge there, was not even there. She just left a sign that she went to TTDI Jaya branch. So, what could I do but go back to office (another RM5 grab ride) as I had to go back before end of lunch hour.

What a waste of my time and money. I hope someone will educate this person on what services her own branch offers. So incompetent.