Maybank Group / Malayan Banking
Reviews and Complaints

On 13th June 2014 between 8.45am to 9.00am, I performed ATM withdrawal for RM 200.00 at Maybank KLCC (3rd ATM machine from left). No cash was dispensed. Thinking it was a faulty machine, I attempted another withdrawal at ATM near Aquaria KLCC. Thats when I discovered the RM 200.00 has been deducted from the account and I had insufficient funds. Fuming, I lodged a report with Maybank, stating they will investigate the matter. Today is 2 weeks since the incident. I called Maybank again this morning and was told that they have issued a Non Payment Letter stating I have taken the cash. Requested for another investigation. My 1st report number was 00LIQAMXW. 2nd report number is 00LY8Y2HM.

I want to complain a Maybank's staff that she work at Tun H S Lee Branch. She really no manners when talk to me and i knew she put and release her anger on me. I'm no sure what her name but i only know she always work in a private room for counting money. I will always face her because my jobs got included go bank to bank in for Company. On the other hands, i cant submit my complaint to maybank complain website.

My car was repoed due to installMent arrear. Actual fact is i had transferred 1 month of installment via online banking. But the account number was wrong and they returned the monie back to my account without informing me and repo my vehicle. I tried to explain but they keep mentioning that they dont have the record.

I will try again to ask for the waiver for charges.

I am wasting my half working day sitting in a maybank branch waiting to be call upon for my new account opening. And have been sitting here from 1.30pm until 4pm to be called upon with 9 customer before me. Unbelieveble poor and slow services provided.maybank should really look into ur service standard. Only one counter are available for the new account opening and 10 customer takes the wholf half day. I had been here one month earlier wanting tp do the account opening. When I reached 3pm. I was told that I am too late and they asked me to come another day as they are closing in another hour and wont have enuf time to help me.

Maybank make me feel like I'm running away with their car loan or something. Its the worst experience in my life. And I swear after I settle my 9 yrs of hell, I will deactivate my acct. Sms-ing me every month for the payment. I even bank-in more than I should pay. But they keep on telling it wasn't enough. Gosh! now I receive a lawyer letter frm them. DON'T BORROW LOAN AND GIVE BUSINESS TO THIS BLOOD-SUCKING COMPANY! Now I'm regretting why I choose Maybank...

Shame on maybank. I went to request access code for password reset. The staff muzzaffar acted brainlessly... Instead of giving the access code, he cancelled my internet and recreate a new internet login name. The manager yee lee heng same stupid as the staff don't know when re-creating the login, everything gone. I got so many valuable information like my customer's account & contact... Etc. This kind of irresponsible people shouldn't working at all and in the whole world you will only see malaysian had such a working... Giving customers nighmare. So sad, I now have to wait customers call and "complaint" not receiving my payments promptly from then on I can only request all their information again. I believe non in the world would believe there are such a make this kind of mistake which is unaccpetable at all.

Personally I feel that Maybank (Auto Financing) is totally not customers' oriented department.

My car was repossess due to 3 months installment loans outstanding, I have called up to them and offer to pay up all the arrears on the condition to waive the reposession fees amounted around $400. This issue was escalated to the manager level but the reply was they are unable to compy and DEMANDED the arrears payment together with all the repossession charges. I explained based on below few grounds as for them to waive the charges:

1) I have not received any calls from them or have any conversations with any officers to be made aware of the repossession action,
but the says the left a voicemail on my mobile (They presume I will DEFINATELY listen to my voicemail)
2) They claim to have sent me letter through registed mail, which I didn't received any (AGAIN PRESUME, I will received these letters)
3) Lastly I have explained this is only 3rd day of outstanding on my car loan 3rd installments, which in any case I might have sent a cheque and this might take a 1 or 2 days to clear.

From this action of Maybank, it shows they are totally not customers' oriented and they don't show any goodwill.

I would like to make a seriously complain about the maybank singapore, car loan service.

They are unprofessional and unreasonable bank I have ever seen in this world. Who would like to do business or loan from them please consider and be careful.

In jan 2013, I was in oversea and made late payment for the car loan. I have called and they agreed for me to make payment on 28th jan and I have requested to pay every month on 28th every month due to my salary only come in on 28th instead of 26th. But on 26th feb they towed back my car without any call or letter to inform.

I call the bank and this number 6593 1438 is the person in charge, she asked me to make payment urgently for 1 month first and she will hold back the car. I have already made payment and I have kept the receipt for the proof. Then she asked me to make payment for 2 months plus credit card bill 5k plus on 22nd mar. I was surprise but I said I will get back to her shortly as big amount is not easy to find. Then next day she sale my car without any notice.

This is very unprofessional way to service people. This bank is not look like other bank, they just want to sale your car and make the profit even you make payment for them, they just want to suck blood like loan shark.

I write this just to let everybody in singapore knows that how this bank such of service and they will give you the ### when you make late payment for them just even 1 month.

Thanks for reading.
Nancy

im dr.shamini who has account in maybank past >10 years.recently we shifted to tuanku jaafar which is closer to senawang.my whole family has account in the branch shifted from selangor.today 18/9/2012, my father had gone to update my brother's book.i dont understand what is the fuss they made till my dad had given his phone to the customer service lady and she was blabbering something.
why cant they deal politely with old citizen?other banks like public bank, etc are so senior citizen friendly.
the banks main dealing is 1o meters height where old people with knee problem has to climb.
the bank's staff also has poor service notification.
im keeping the account just for the touch and go automatic reload facility.if any other bank starts the same, il cancel my credit cards and systems with them.

I am so upset and dissatisfy with the bad service of maybank, in mentakab, pahang branch with the address stated below:-
1, jalan haji kassim,
28409 mentakab
Pahang
I am maybank customer since 2004 and I had decided to apply an atm card yesterday, 30/1/2012. I had filled up the application form with the assist of a female staff and the form had submitted to another dept, at 3.05pm. The other staff who in-charge asked me to be seated and wait for moment so that my application will be processed soon, since there are 3 customers in front are applying the atm cards as well.

This is not a long queue and there are just 3 applicants, I am the fourth. I spent more than 2 hours waiting to be served. The clock passed 4.30pm; their entrance closed. But the rest applicants and I still waiting until 5.10pm, the 3rd applicant almost done and it was my turn.

Meanwhile, a malay male staff who look fat, overweight and with a big stomach that sit just beside the staff started mumbling. He was sitting on his desk wait for the time passed from 4.30pm to 5.10pm without doing anything, just like waiting to get off. I knew his name afterward but I prefer not to reveal although his attitude is rude and not respecting customers. He stood up and asked me to retrieve back my application form and come back tomorrow impatiently. I told him if so, you should ask me to leave earlier on 4.30pm, but not 5.10pm. Therefore, he blamed me and another applicant rudely because we did not come earlier. With an extra excuse saying their system and pc will automatically shutdown on 4.30pm and cannot help us process any further.

This is a terrible case since the staff did not ask us to leave on 4.30pm and still want us to wait for 40 minutes longer before we get driven out of the building. Are they on purposely doing so in order to waste our time? I had wasted 2 hours waiting and get nothing at the end.

I am disappointing with the unprofessional staffs of maybank mentakab branch. The staff asked us to leave rudely without any apology, this is a basic courtesy and maybank's staff failed to do so.

I have a Maybank credit card that carried a balance of $3784 plus interest. I have not been able to make ends meet lately and have not make any payment to Maybank for the past five months. Someone from Kudrat and Co called my home and threaten my daughter (03- 787-----) saying that if I don't get back to them (MBB or Kudrat) they will take "drastic action". My complaint is, they can always go through proper channel but why send some debt collectors that keep on harassing my family. Worse than a loan shark. Better think twice before you apply for Maybank credit card. Worst bank in Malaysia.

I am so upset and dissatisfy with the bad service of Maybank, in Mentakab, Pahang Branch with the address stated below:-
1, Jalan Haji Kassim,
28409 Mentakab
Pahang
I am Maybank customer since 2004 and I had decided to apply an ATM card yesterday, 30/1/2012. I had filled up the application form with the assist of a female staff and the form had submitted to another dept, at 3.05pm. The other staff who in-charge asked me to be seated and wait for moment so that my application will be processed soon, since there are 3 customers in front are applying the ATM cards as well.

This is not a long queue and there are just 3 applicants, I am the fourth. I spent more than 2 hours waiting to be served. The clock passed 4.30pm; their entrance closed. But the rest applicants and I still waiting until 5.10pm, the 3rd applicant almost done and it was my turn.

Meanwhile, a Malay male staff who look fat, overweight and with a big stomach that sit just beside the staff started mumbling. He was sitting on his desk wait for the time passed from 4.30pm to 5.10pm without doing anything, just like waiting to get off. I knew his name afterward but I prefer not to reveal although his attitude is rude and not respecting customers. He stood up and asked me to retrieve back my application form and come back tomorrow impatiently. I told him if so, you should ask me to leave earlier on 4.30pm, but not 5.10pm. Therefore, he blamed me and another applicant rudely because we did not come earlier. With an extra excuse saying their system and PC will automatically shutdown on 4.30pm and cannot help us process any further.

This is a terrible case since the staff did not ask us to leave on 4.30pm and still want us to wait for 40 minutes longer before we get driven out of the building. Are they on purposely doing so in order to waste our time? I had wasted 2 hours waiting and get nothing at the end.

I am disappointing with the unprofessional staffs of Maybank Mentakab Branch. The staff asked us to leave rudely without any apology, this is a basic courtesy and Maybank's staff failed to do so.

I am so upset and dissatisfy with the bad service of maybank, in mentakab, pahang branch with the address stated below:-
1, jalan haji kassim,
28409 mentakab
Pahang
I am maybank customer since 2004 and I had decided to apply an atm card yesterday, 30/1/2012. I had filled up the application form with the assist of a female staff and the form had submitted to another dept, at 3.05pm. The other staff who in-charge asked me to be seated and wait for moment so that my application will be processed soon, since there are 3 customers in front are applying the atm cards as well.

This is not a long queue and there are just 3 applicants, I am the fourth. I spent more than 2 hours waiting to be served. The clock passed 4.30pm; their entrance closed. But the rest applicants and I still waiting until 5.10pm, the 3rd applicant almost done and it was my turn.

Meanwhile, a malay male staff who look fat, overweight and with a big stomach that sit just beside the staff started mumbling. He was sitting on his desk wait for the time passed from 4.30pm to 5.10pm without doing anything, just like waiting to get off. I knew his name afterward but I prefer not to reveal although his attitude is rude and not respecting customers. He stood up and asked me to retrieve back my application form and come back tomorrow impatiently. I told him if so, you should ask me to leave earlier on 4.30pm, but not 5.10pm. Therefore, he blamed me and another applicant rudely because we did not come earlier. With an extra excuse saying their system and pc will automatically shutdown on 4.30pm and cannot help us process any further.

This is a terrible case since the staff did not ask us to leave on 4.30pm and still want us to wait for 40 minutes longer before we get driven out of the building. Are they on purposely doing so in order to waste our time? I had wasted 2 hours waiting and get nothing at the end.

I am disappointing with the unprofessional staffs of maybank mentakab branch. The staff asked us to leave rudely without any apology, this is a basic courtesy and maybank's staff failed to do so.

I noted from my maybank2u.com internet banking that one of the cheque that I bank in is stated return. So I called up customer service hotline and check the reason that this cheque being return and was told to call the respective branch that I bank in as only them will be able to tell me why. I called up the respective branch and they told me a different storey saying they wont be able to check and I have to wait till the cheque is mail to me as they also unable to tell why. Is maybank practising different procedure for different staff and they dont know their internal guidelines? This is not the first time I encounter different advise from different people at maybank. Should have improve long time ago and this matter should not be happening to such a huge bank.

I am very upset. I want to make a car loan from one of a local bank, then suddenly, i've informed that my name was already black listed in ccris. After i've made a review, i've found that i'm blacklisted coming from maybank debts, on 2006. It's been 4 years then i've never recieve any letter, or even statement for my blacklist from maybank. Then, I brought this to maybank in muar, at first, they simply said I have no debts with them. When I go to another branch, they said, I have a bad debts of rm778.00. (Why can every branch cannot detect the same data?)
They answer me "it's because every branch got their own system. So, if there is anything happen, we need to inform them manually"
But when I refer back to my payment slip, I have made a payment before.. Clear payment of rm778.00 to maybank. I brought the receipt to them, and ask them how can it end like this. And they simply said the don't know! (Eventhough i've giving them more then 1 week to troubleshoot what happened to my accounts. Now, it has been more than 2 months! They still cannot make it.. I don't really care what is their problem. The main thing is, I wan't them to clear off my name from any debts in their systems! I don't have any debts anymore!
I'm really upset with this! Now and then, maybank staff didn't want to entertain me anymore. They even sometimes being rude when they hear my voice on the phone! (i've never curse them or shout even once!)

Hurmmmmmmmmmmmmm... I never trust maybank anymore...

We had a housing loan with maybank pasir gudang johor. The loan commenced in 1991 and was fully settled in 2000. The problem is the following :-

A. The property till today has not been charged back to us.
B. Maybank lost the loan file (Do you believe that.. After fully settle they say that... )
C. The lawyer lost the file too (The banker & our lawyer was the same)
D. Cannot trace the file at high court of johor bahru.

So, who do you really trust now? Bank, lawyers or even the court...

Anybody out there, could advise me on how to proceed. I've the maybank loan statements & all. It's been 10years now after full settlement, can I back charge the interest to them?

Regards,
Kumar

I was using the maybank cash deposite machine at taman daya branch (Jb). I was inserting a stack of 30 notes (100) into the machine.
The machine show "out of service" instaed of printing the resit. It was shock to me as this was the first time I encounter this kind of problem.
Without delaying, I called the number display on the machine and complaint about the incident that my rm3000 deposite was stuck in the machine. The customer service girl assure me that "the money" was safe
Authough it was not credited into my account and in 1 or 2 days time it would be credited to my account.
I called again a couple of times and wrote email to complaint about the incident but was told that it will take about 7 working days.
After 7 days I was informed by the staff from the bank that my deposite was only rm2900. This is really unacceptable.
I am still wondering the whole incident was it a daytime robery or a scam. I put money into the bank device in the bannk premises and it was closed for 7 days. After that I was informed that the money had less than what I put in.
What will you think if you encounter this? As a loyal customer for more than 2 decades. I am really dissapointed with the service provided.

Several people in group were do scam. They work with fgls cargo and bank. They said the name of their Bank is May Finance Bank. They have website in several months is ok but today when I open it their website is FORGERY!
Oh My God... I lost my money in Big amount.
To everyone who read this.. be careful with people like this, They all come from Malaysia and hope police can find them because they do this to many people.
Person behind the scene :
1. Owen Nathan +[protected], +[protected], +[protected],
2. Siti Hass : May finance Bank : +[protected], +[protected]
She used email [protected]@online.maybk.com but now is FORGERY
3. Mr. Asumadu Sakyi Patrick : Fgls Cargo : +[protected]
4. Ms. Ania Fatima : Fgls Cargo : +[protected]
5. Andrew Morgan : Fgls Cargo
They are very BAD Person and God will punish them because GOD never Sleep

Upon Maybank customer service advice, I've wrote to their MBBCardService for terminating an Auto Debit since the Vendor has over charged my card twice continuosly. After 10 days, nobody called or even write a reply to me. I've followed with another mail still no reply. I've called their Customer Service hotline, the guy said he cannot help me to check but asked me to write again to the same email address MBBCardSerivce. I'm wondering now is there a real customer service here or just to setup for nothing?

I was using the maybank cash deposit machine at Bandar, OUG, Kuala Lumpur. After inserting an amount of RM18000 in the machine "out of service" was displayed on the screen. I was freaking out and ran in to make a complaint only to face staffs with no sense of urgency, empathy or any effort to appear considerate. They sent me from counter to counter and asked me to fill out a from. The worst part was that they said that it would take 5 to 7 working days to get my money back. This is a really unacceptable time frame in such an advanced era of technology and living in a city. Banks charge us interest on a daily basis for late payment but why is it okay for them to delay the costumers money when they mess up due to their faulty machines. The staffs were of no help and were very mechanical. As a loyal customer for ten years I am more than dissapointed with the service provided.