Axos Business
Reviews and Complaints

I was told my a business banking rep after requesting to close my account, and sending the appropriate message through the portals: “you can’t close your account and we are going to process all deposits made”. Cost me $33k and ruined my business.

This “app” is just a weird version of their mobile app. It’s not very user friendly and doesn’t really allow you to do anything but view your balance and transactions. No ability to pay a bill or send money. Truly disappointing for business users.

Really basic app, lacking most functionality you need in a banking app. Making a transfer is not possible within the app, you can only do that on the website, which is not mobile friendly. So to do any reasonable banking transactions, you need to be on a desktop computer.

unfortunately there is no way to even review the app itself as it doesn't even work. it will not let me past the sign in feature and produces a "system response error" message every time. i know its not my credentials because i just logged into the website with the same ones.

Do NOT use this bank if you expect any modern features of mobile banking. Transferring funds is painful at best and forget doing a wire transaction without a computer, printer and scanner. The whole point of online banking is convenience, this place has none of what one would expect.

Having to change the password every 90 days sounds well and good except when the system breaks and locks you out of your own account. I’ve had this happen twice now, doesn’t matter if I attempt to access via web or mobile. It’s embarrassing and insulting how little Axos cares about its business customers.

A bank that doesn’t have the resources to develop an iPad app for business accounts. Serious clark? Do they think only children use iPads? I’m working on a corporate annual report with my iPad using an iPhone only app. I thought technology was supposed to make work easier. It makes me wonder what else is slipping through the cracks at this bank.

This bank is atrocious. They hold onto deposits forever! Even bank to bank deposits! If you can get ahold of anyone after dealing with the miserably inaccurate, unhelpful robo system, your heart will out to the embarrassed customer service people who do honestly want to help. I’m still using the bank because changing is a total pain at this point. I really hope Axos gets its act together.

Perfect example of you get what you pay for. Just opened the account, they setup a meeting and then they ghosted the meeting! When I asked through chat when I would get a debit card, they told me to call, I called and it never connected to anyone and disconnected. Tried their website chat and their whole site went offline and to a bad URL. Taking my money and leaving now before anymore terrible service.

Both the business and personal banking app and websites are not reliable. I’ve had nothing but issues since coming on board last May. I can’t even do a mobile check deposit without issues. Their customer service is slow and not helpful. I usually have to explain my issue over and over with each rep. Apparently reading previous dialogue isn’t as common as one might think. If you’re considering anchoring your money here, that’s what it will be—an anchor that’s stuck on the sea floor.

First off, I do not write reviews. If an app runs semi alright, great. But this bank is out to get you. Hidden fees plus they are a NIGHTMARE for customer service. I used this bank for 8+ months and it was nothing but a disaster if I needed help with anything. I’m currently trying to receive old statements from them and they want to charge me $10 per MONTH and they will not electronically email them. When I called they told me to email a rep, when I emailed, they told me to call back again. Trash company, trash bank. Trust me on this.

You get locked out or an error message frequently. Their customer service is terrible Jim from Las Vegas wanted be to send a selfie holding my driver license for verification. Greg from Las Vegas asked me what town east 11th is in and then read a bunch of random towns. I said I had no idea but probably all of them. He said pick one and then said I was wrong and they couldn’t verify my id and hung up. Finally Alayna in San Diego helped me get back into my account. And I deleted this app now I deal with their equally horrible website. I am just closing my account

I used the app to deposit a check, but despite taking a photo of the front and back, the app kept insisting that I had taken two photos of the front. I had to resubmit three times before it would take. Also, each time it reloaded to let me change the photo, it kept key information on the screen but changed my deposit number. For example, if you put in $657.00, when it reloaded it changed it to $6.57. I imagine that if someone wasn’t paying close attention, that could cause problems. On the upside, good, quick email receipt to show that the deposit was accepted for processing.

On load, so says I do not have an account. However, allows me to make deposits to my checking account.

Same behavior on my old android phone, and my brand new iPhone.

Have been working with customer service for over a week. Been told it’s my fault because my app is out of date. I had downloaded an installed it the day before.

Took all the steps to delete, turn off and on the phone, and redos load the app, and same. Still doesn’t think I have a checking account.

I can not believe that a company that has such a good app for personal banking can’t get a business app working with even basic functionality.

Axos could really be a good online bank if the technology worked better. I can’t do Bill Pay using Chrome browser because that part of the system does not work with chrome. I have to use Edge, which I don’t like using. One of my bills were paid one day late and that company charged a $35 late fee. I contacted them and they reimbursed me. I contacted Axos to explain what happened because they didn’t send the payment on time, and never heard back. I have been searching other online options and might just go back to using local community banks.
Mobile deposits are easy enough. The platform is the biggest deterrent.

Well it seems like an old version of this app was better. The current version does not have the deposits button on it, which was the only useful feature of the app. How do you deposit into an internet only bank without a deposits function?

At least I can login, and I can see my balance, and I can see the last 30 days or so of transactions. At least I assume it's 30 days, I really don't know because it doesn't tell me. And there's no filtering settings or option to see older transactions or see statements.

Who wrote this app, Mickey Mouse? It's about the most basic, minimal app you could imagine. Very disappointing.

The other 1 and 2 star reviews are all accurate. This app is steaming hot garbage. In fact, I can only ever use it about 30% of the time I need to access it because somehow their sign-in function is broken all the time. Expect plenty of error messages when simply trying to sign in. And once you’re in the app, there is absolutely nothing that functions well. I chose Axos for my small biz because they don’t charge fees and tout themselves as an online, digital-first bank. But um…an “online bank” with a mobile app that appears to have been made by an amateur in 2008? Pretty pathetic. Honestly makes me want to switch banks.

An app that doesn’t work very well is one thing, but when it shows features that really don’t exist, it makes me want to pull my hair out.

Transfer funds between accounts? Sure, click the transfer button. But no, it says there’s no account to transfer from. Even though I’m logged into my account! So I call support to see if it’s a glitch. Wait on hold 10min, then they offer to call me back. Ok, wait 20min for that. He doesn’t know, so puts me on hold for 10 more minutes. Ok, I’m sorry that feature isn't available on the app. You need to use the browser. WTH?! Why is it on the app then?! The personal banking app can do it. All other banking apps I use can do it. But no, this is an Axos business banking app and it’s the worst junk app on the planet. Thanks for wasting my time Axos!

It’s gets one star because 0 stars is not an option. I opened this account over a month ago. So far I have not been able to use it. It took them 2 weeks to allow me online banking. I immediately deposited a check for $1750, which took 14+ days to appear in the account. The day after that deposit I had a client transfer $1850 via bill pay from their bank. It never showed up. I called Axos, and secure messaged them from their website (not offered on the app…) and they had to track down where they had misrouted my money. After almost 6 weeks of frustration I opened an account at a real bank (BofA) and went to transfer all money out of Axos this morning. I logged into my user account on the Axos business website and got a message saying “you do not have an account”. I had to call and have them troubleshoot to get me into the account. Now I’ve had the secure message them asking them to transfer that money into my BofA account and to close the Axos account. Save yourself a major headache and do not use this “Bank”.

They lose transfers. They put 10+day holds on deposited money. They lose accounts entirely… it’s amazing the FDIC will insure them and allow them to exist.

Literally the worst bank ever. 2 weeks to open an account. Terrible web app. Mobile app with 0 functionality.

The title says it all. Tried everything... for an online bank, the online infrastructure should be compelling...not.

When I tap to open the app it starts to open and then immediately closes. It worked before so I’m not sure what happened.

Put in password, tried to set up Touch ID, now it just kicks me back to the log in screen when I put in my username and password.

I find it absurd that the business app and account has no ability to make ACH transfers. Lagging far behind the competition here.

Lack of bill pay support is a big deal. The ‘My Finance’ section is buggy and causes the app to crash. To be honest, not a good look for this company.

Touch ID no longer saves, so you have to log in with your password and ID every time. Even when I enable it to save for Touch ID it forgets the next time.

Axos better straighten out and modernize their business offerings QUICK or else I’m taking my two business accounts and three personal accounts to a bank who knows what they are doing.

I was just trying to view images of a deposit. Image viewer loaded, but no images. No way to exit image viewer. Had to reboot app.
Please provide basic functionality as this is the primary access tool for business bank account.

This stupid app won’t even let me transfer my own money. Just says no account even though it shows the account. This app was done in a high school project. Trash. I can only imagine the disaster waiting to happen from security issues.

Crappy app, hard to use, laggy, all the reviews are accurate.

Does not process the front of checks. Worked fine until most recent update.

You would think with all these bad reviews you guys could get a better software developer. This is sad

I should have listened to the other reviews. The app (and website) are literally worthless. Not exaggerating. You can’t do anything with them. Closed my account within a week.

Customer service reps have promised to call me back for weeks repeatedly and never do. Simple issue has been unresolved for 5 months, leaving me unable to perform basic bookkeeping. Skip these clowns and find a bank run by professionals.

VERY HARD to get into contact with a human. The “Evo” chat bot is terrible. The desktop GUI is bad, you’ll struggle trying to find simple things like your account and routing information or how to link an external bank account. STAY AWAY!

Wish I could give this zero stars. Legitimately the worst app I’ve ever used in my life. It’s completely useless. Any company that would release such a monstrosity and refuse to improve it for years deserves everything that’s coming to them.

The Axos Business app is in need of a MAJOR UI/UX update. It basically provides you the ability to check your balances. I think it has a lot of potential, however, I doubt they will make any changes. At least add debit card control to the app.