Maybank Group / Malayan Banking
Reviews and Complaints

I want to lodge a complain regarding your staff attitude in maybank branch jalan raja muda branch, I was there to help my disable husband who just involve in accident to print his bank statement.
Me myself understand the policy that the person its self (acc holder) need to go by himself, but due to his condition with letter from the doctor saying that my husband unable to walk, that why I as a wife be a representative. As I enter, I talk to front liner (man) telling him that I need to print a bank statement on behalf of my husband as one of perkeso requirement, but he send me off to one of your officer (lady) in counter 4 on date 6/12/218 (+-1330h).. Again I explain to her I need to print and so on.. But she answered me in rude way saying that 'suami tak boleh jalan ke' 'eh salah, bukan bank statement, tapi surat pengesahan akaun', 'kena isi borang permohonan, ambil nombor dengan kaunter' with very rude face... I reinforce to her again my husband condition and even said that.. If he can walk I will not ask you to print, I even can show you the letter from doctor. If the bank is busy with so many customer I do understand.. But if only few customer and can be count using finger only.. What a standard that you practice in treating customer? Is this such a practise? Pushing customer there, pushing customer here, talk loudly, rude face.. I really regret with this kind of attitude and felt annoy because in such of emergency case, your staff should offer a help, not just sitting and put a make up on.. And talk rubish to customer, I want a feedback either through email or letter from the manager of the maybank branch jalan raja muda.. Or I will bring this matter up..
Thank you

Dear party concern,

I have been applied Maybank credit card under your staff Vincent with agreement of getting luggage upon approval at Starling Mall. I have received the card & Activated on 14/9 . Been waiting & waiting but still not received the luggage. Then whatapps to Vincent on 20/9 to inform him about this. I asked him when can I get the luggage? He said he has resigned & asked me to check status with this manager lady [protected]. I straight whatapps her asking for the status on the same day. She replied that system shows not activated yet. I replied to her that card has been activated.She replied that refer. I provided her my IC no. as per requested. After waited for one week plus still no feedback from her. Whatapps her again from Oct 2. She sent me photo of her someone was lying down on the hospital bed & censored the face. I was shocked & my heart was thinking how could she sent this type of photo to her customer ? Whatapp her again on Oct.8- no reply. Whatapp her again on Oct.10. She replied that system shows card not activated yet. I said activated & started using the card already. She said maybe reflat problem.
( I checked back now that I started using the card since 30/9 -my first swipe at shell petrol station. ) She didn't reply to me anymore. And I whatapp her on Oct.12 & she said waiting report. Whatapps her again on Oct.17 to check.the status but no reply. Whatapps again on Oct.19 & 26. She didn't reply to me since then. She don't even bother to reply to me. Till 27/10, I decided to bring up this matter via complaint submission.

I don't know what is actually going on with her as this is her personal problem and shouldn't involve me as her customer & this is your internal problem(system or reflat or whatever problem it is...) is not my problem. You should check & rectify the problem & try to solve for me asap rather than keep on delaying or trying to stop from servicing me.
As a professional manger, I found her working attitude has problem instead of system problem.
Pls act immediately.
I'm looking forward to your reply as soonest as possible as I have been following up this for so long. Really feel fed up with your service.

Thank you.
Yours sincerely
Ms. Choi Mei Fun
IC no.[protected]
ACT340951322
[protected]

I am writing to express my extreme disappointment with your decision to waive only 1% of my penalty fee. 1% of the penalty waive, if I pay off all my debt, is only about Rp2500.000, which is much less than the amount that i had overpaid to the bank. I believe i should get back the full amount that i had overpaid to the back, which can only be done through this penalty waive, not penalty discount.

I have been overcharged in interest rate for my mortgage loan for 8 months. When i complained and requested that the excess charge be credited back to me, they said what has be charged in the past cannot be refunded because they cannot backdate. They also gave a lame reason that the officer who printed the 'draft' has resigned. They also asked me if i signed the new contract for the newly approved interest rate. So i asked them back, "why am i not asked to sign it?" And they cant answer. I believe it is their responsibility to follow up with me and ask me to sign the necessary document. I had made an effort to approach the bank to asked if my requested of interest rate reduction had been approved. The officer told me that my interest rate has been reduced to 11.25% and she also printed out the new simulated "draft" for me. HOWEVER, i was shocked when told that i was still in floating rate of 13.49%. I went to the branch office, and even went to the main office for mortgage division in Ekajiwa tower. They all tried to wash their hand of this matter. The bank's representative said they couldn't payback my overpaid interest as they cannot backdate and also the bank staff who handled my case has resigned. I think these excuses are lame! I requested to see the head of mortgage division since the none of the officers can handle my case, but they said there has to be a "procedure" for this. And i dont know what procedure i have to go through again. I went to kelapa gading branch office to see the branch manager, but they said they dont have a manager, or assistant manager in that branch. This case has been going on for months and i still dont hear any good news. What is the point of having officers to represent the bank to help customers with doubts and questions, and yet all the informations given are invalid? This is only a small matter, yet no one is able to handle it. Do i have to bear the cost due to their negligence and irresponsibilty? If they cannot backdate, there are still many other ways to compensate what i had overpaid for. For e.g. by waiving my penalty fee, or crediting the amount back to my bank account.

I am only asking for the excess amount that i had paid to be returned back to me and I believe that is my right. I had fulfilled all obligations that has been charged to me during the terms of my loan. I hope you can reevaluate and and return me the full amount that i had overpaid for. Your attention to this matter is greatly appreciated.

Thank you.

Regards,

Melia

Maybank setia tropika, johor bahru.
28 august 2018
Female staff (indian)

Customer: saya nak masukkan duit ke dalam akaun
Maybank staff: kenapa tak masukkan di mesin
Customer: saya nak masukkan duit rm5
Maybank staff: jadikan lah rm5 ke rm10 kemudian masukkan di mesin.(ketawa sambil berikan form utk disi). Selepas melihat jumlah yg telah saya isi..
Maybank staff:kata rm5
Customer:saya nak masukkan rm5 dengan jumlah ****..

Saya rasa staff tersebut tidak menghormati pelanggan. Tidak kira la siapa pelanggan tersebut dan apa kehendak dan pertanyaan pelanggan perlulah diutamakan. Tolong tanya dengan lebih details jika tidak faham. Dan jangan membuat andaian tanpa bertanya. Kenapa saya nak datang ke bank hanya untuk masukkan duit rm5 sekeping. Sangat tk logik. I can do it through online banking or atm. Please improve her communication and interpersonal skill. PLEASE IMPROVE.TQ

Good Day,

I've enquiries regarding car loan under my father name. Car registration number AFH4199.
Nov 2016 car AFH 4199 under auction and been sold.
However July 2018 there is a speed trap summon issued still under my father name.
My question now why the summon still under my father name?
In the same time, our loan still on going eventhough car already been use by diff owner.
I don't think this car auction follow the legal rules.
Hope maybank can help to answer my question.

Regards,
Lisa -[protected]

I just received a letter from Maybank which my request has been denied. My request to
Maybank to re-adjust the Maybank treatpoints which they change without informing customer. They claimed that advertisement in the maybank2u website and also in the monthly statement. First, who will pay attention to maybank website? I do not download maybank statement and keep as record. I'm quite disappointing where there is no email alert or text message alert to inform customer on this changes. Maybank is right to change the treatpoints without any notice to customer but this isn't right in customer's point of view. Maybank just adjust the treatpoints without informing their customer in a proper channel. I guess i'm not only the victim for this changes. I have right to request the adjust of the points to be reimbursed back. I'm willing to use the points to purchase something before the changes have been done. But i did not get chance as maybank just change it without informing me! Here i would like to submit my complain and get more public attention to this. I know there are plenty public who affected with this and didnt know about this changes. We are near to vision 2020 and i'm quite surprise that Maybank did not even able to inform customer in a better way. There are plenty ways to inform customer as we know by opting for monthly statement, we all will be charged for the statement. Maybank2u interface is friendly and i can check the outstanding amount easily and i never doubt about maybank2u. I would like Maybank to improve their service in the future in order to alert customer on this changes. We spend and we earn the treatpoints. Imagine the treatpoints we collected just amended by Maybank without informing the customer via a right channel. What's the purpose we update our phone number for Maybank and maybank did not use this info to propagante the message properly? Please reimbursed the points i lost for this changes

I went online on Carousell to purchase a Kitchenaid mixer by this person who is a scammer who goes by this details :

Siti Aishah Bte Mohd Noor
Maybank account number [protected]

I deposited RM700 through internet transfer from RHB on 23/7/2018 at 9.58am

Please suspend her account and return the money to my account as she did not deliver the item as promised.

My account number is RHB [protected] under the name of Roslinda Binti Abdullah

I've made a full payment on 7 March 2018. Till date 10th of July 2018, my banking account was still being froze and also there were no letter of release being sent back. I mean come on. 4months and not doing anything. I've called and being transferred from this department and transferred to another department. Required me to send in my email stating that I've made the payments through attachment. This is year 2018. And your competence in your system is like a piece of [censored] being the biggest bank in Malaysia. How can we as your customers satisfy with your system? Only know how to call and chase but do nothing after that?

I had my bad experiences with Maybank bandar Kinrara. It is very disappointed that this branded bank has engaged unethical financial advisor who gave misleading information to customers to earn their commission. When I lodged complaints on the misselling issues, there are no feedback until numerous hard attempts to contact their customer services. Again, they kept dragging and delaying to look into the issues and avoid to meet up. I insisted to meet up with the bank higher management to seek for resolution which finally they did, but they are not sincerely helping. They just mentioned that the person who involved in this case has resigned and they cannot do anything. After that, having difficulty to reach them again to discuss further. Well, this is ridiculously unfair, as they have not try their best to assist. They still can call up the person to meet up and verified the misselling issues even he has resigned from the bank. This is truly unethical for both the bank and Etiqa managements they are giving chances to the unethical and unprofessional agent to still flow freely at the market, which may be he is attached to other bank, and continue to cheat other consumers. This is a very painful lesson, and we will slowly switch to other banks for all our family accounts and products.

Dear Maybank Complaints board,

I am here would like to complain about your Maybank Staff behaviour that not respecting their customers at all.

I am one of the MAYBANK Premier Wealth member which I always used to run my errands spend my precious time at Prima Square branch in my city. I'm eager to get some real information about is there any rules and regulations specify by Maybank Group that would being charged if clients bring notes to bank in with more than 1000 pieces ( include RM100, RM50, RM20, RM10, RM5, RM1 ) to any Maybank branch in Malaysia ?

One of your employee did charge me for RM10.00 with a receipt because of my notes more than 1000 pieces.

Moreover, employees worked in the department shown laziness and disrespectful to their beloved customers which is not for the very first time. Maybank employee were not making things conveniently to the customers, in fact they want customers do it for them.
We are just inquisitive for MayBank Premier Wealth member should it be served by these low experiences banker with poor attitudes.

Hope to hear improvement from you very soon.

Yours Sincerely,

Thank you

I have walked-in to Maybank Semenyih on 20/4/2018 apply for creditcard, on the same day I had email my documents to Sharifah Rusdiana bt Sy Kamarudin.

2/5/2018 she email me to request a clearer ic copy and I replied immediately (FYI on 20/4 she took my ic and photostat at the branch).

17/5/2018 I email her to ask about the status and then only she told me need to submit tax declaration letter and I sent to her by 18/5. (FYI I never get any notice inform me about the lack of documents until I email to her)

Till today 13/6/2018, I still never get any updates/notice from Maybank or Sharifah Rusdiana. I feel so disappointed to Maybank and the lousy services provided by the staff. I'm a Maybank client since I was child and im having Maybank loan with never late payment nice record. I really feel sad that everytime I need to follow up by myself about the status of my credit card application. If your staff dont have the passion to work or dislike the job, please ask her to quit.

I hope Maybank will look serious into this matter and improve the services provided.

Thank you.

I already waiting at 11.30 for making payment car at maybank pt raja until 12.30 pm. My no not call, I ask counter when my turn the counter said after the last cust payment at counter 5 but after cust counter 5 making payment, the other new cust get their turn. They servis very bad, i'm not satisfied about this. I ask at counter infront her said they get special no that why their turn fast but i'm the cust also have many problem to settle. Not waiting for the stupid things and waste my time!

Friday 1st June 2018 1.29Pm.. I went to maybank bukit tinggi klang.. I was came for Asked about my maybank statement enquiries, and I asked one of the staff who is at the front reception about my statement enquiries.. (Can I get counter number to talk with the officer on duty? she said "if u want statement u just go to nearby CC and print yourself". than I asked for counter number she gave and said "you will be late to go to your counter, because here have lots of customers."this is not the way they treat customers..

My son has been scammed by Meor Muhammad Ammar, Account no: [protected]
by forced to transfer RM3650 from CIMB Bank. However, he only has RM600 and had transferred to Meor on 16 May 2018 at 3:56:18pm.

The story started with my son intention to check the price of old coins from Mr Aslam Coin Collector with mobile no: +[protected].

After bank in RM600, he requested for another RM800. Immediately my son blocked him after he threaten to kill my son.

My son also shared his mykad where my home address also appeared.

Please help me to check who the account holder is.

I'll make a police report asap.

I'm very disappointed by the customer service provided. On 15 March 2018, a part of my house burned. After putting out the fire bomba staff told us to contact insurans agency to let their adjuster to have a look on the damages so we can claim, but we need maybank as intermediate between us and takaful. So i went to maybank directy since their customer service line soo busy, after i go there, they ask me to file police report. We go done report and came back but its almost clossing time. When we reach the earliar staff, he said we should talk to another staff while he talking in phone and he said with slightly laughing that "dia orang ingat i ni adjuster ke?". Still i kept my silence and go down stair to meet the other staff, i think her name is Pn. Fidah. This staff simply said that we go back home, take picture, clean, repair and send the receipt to claim. I dont think is the right procedure since its differ from what bkmba staff told so i ask her nicely which one is correct since bomba told us like this and this lady straight away says "u orang ni terus contact takaful bual dan fix appoint. Adjuster cuma datang hari sabtu ahad. I tak mahu deal u orang, nanti lagi banyak problem". Is this the way bank staff to handle their customer? After that when i called takaful, they ask us to not clean until the adjuster come. Im seriously not happy with the rude customer service and providing the false solution.

The customer service line we are supposed to contact in order to get our problems fixed is not only unprofessional, they also offer no solutions to problems. Pos, your employees need an intensive class on good etiquette. Even after giving the operator my tracking number he implied that there is no record of the parcel because the sender may not have posted it yet- to which i asked, ‘So how did i get this tracking number?' The procedure is to then email them and wait 2 whole working days for a reply. 2 whole days for an express delivery that was meant to arrive in 1-2 days and is obviously important. All express deliveries are time sensitive, and i dont think it takes a genius to figure that out. I asked, ‘There has to be a faster way or someone who can handle an urgent matter like Express posts' to which i was told over and over as if they have been trained to repeat this line when they face a wall / problem: ‘This is our procedure'. This procedure is NOT good enough for urgent deliveries. I will never use this post service again. As it is, i told my secretary to use either FedEx or DHL. Her mistake, but Pos Malaysia did not end up redeeming itself.

I am really fed up with Maybank. Completely useless, no respect at all for customers. I have a few credit cards, with different credit limits, at least that is what I had been told, and it used to work like that. But suddenly, since last week, the credit limit is common for all the cards, and of course nobody had informed me earlier. This is a complete scam, total swindle!

One thing is sure: I will close all my accounts as soon as I have reimbursed the credit cards. Another one: I will inform all my friends and colleagues, and report to the Malaysian Complaints Board. Does anybody care at Maybank, I seriously doubt it.

Dear Complaint Board,

I would like to complain on Maybank that they had done an unauthorized transaction in my account on 13.02.2018. I did not do any sale debit transaction of 4 times RM 151.58, 2 times of RM 131.39 and 1 time of RM 14.79.
I've called to Maybank and they had given me a very unreasonable answer as i had informed them that I did not do any transaction on 13.02.2018 but they say its a transaction from Malaysia Airlines.

Does Malaysia Airlines have rights to deduct money from my Maybank Account as i did not do any transaction on 13.02.2018.

Kindly advise who should i refer to on this case.

My mother and I had waited for 1 1/2 hours to do Amanah Saham 1 Malaysia untuk kaum india at Maybank Gemencheh. Customers who came after me had been given first priority. We had waited for a longer time. At first we went to bank at 1pm... they told to come at 2.30pm as now is their resting time no people at counter. When we went there again... they told us there are a lot of customers are waiting can you come in the morning to open account. What a bad customer service. The thing that make me more angry is the person who came before me given first priority. We are customers too... how can they tell us to come next morning. They should do their work. They should have replacement when the bank officers went to resting... Are they thinking that we don't have any other work to do rather than waiting for a longer time. I think I had never experienced such a situation in any other branches or banks. Very very poor service at Maybank Gemencheh.

We are having so much problem you your pasir gudang branch with regards to cheque. Can you please explain and clarify the following:-

1. House cheque.
a: How many cheques is a person entitle to bank in at any one time over the counter.
b. How many days can these cheque be cleared.

We came to understand from one of our branch in Pasir Gudang that our personal who were being treated rudely
by the bank counter personal for a simple bank in of house cheque. Kindly investigate this as I believe in a big organisiation like your company there is bound to have this problem.
However, below is the email from our branch that indicate so.
...
" Quote

We are facing problem again with our Maybank here for bank in of cheque.
The Maybank staff (Counter no. 6 ) scolded our boys in front of people saying that so many times told you guys not to use cheque
and this is the last and final after this no more cheque will accepted.

Attached a form, requested to fill in by them.

Unquote"
...
Second letter received from the executive of our branch that is self explainatiory.

Quote"

The maybank pasir gudang branch is trying to force their customer into online banking that is why they are reluctant to receive cheques.

This issue had been ongoing and their executive Puan Faridah early this month even advise that first 3 cheques over the counter can be cleared within a day and the remaining cheques 3
working days.

Our staffs when bank-in the cheques over the counter had to be split in two go, as they only limit one person with 4 cheques and have to wait for an hour at times or ask to return to collect slips
in the afternoon before their closing.

The maybank staffs claimed that they receive instructions from their HQ on the bank-in cheques issues.

Please seek clarification from their HQ / Bank Negara as the pasir gudang branch seems to be ignoring nor behave as a service oriented bank.

Unquote"

I just want a clarification that the instruction comes for HQ where this particular bank in Pasir Gudand is strictly following.
We do not have problem with our branches in KL/Penang. Why is the bank acting in such a way that we obviously need
an explaination to us. This is not the first time for your information.