Skyscanner review: Flight booking

I am writing to raise a formal complaint regarding the rescheduling of my flight ticket, which was booked through Skyscanner via one of your partner travel agents.

Due to unforeseen circumstances, I am required to reschedule my flight. However, upon contacting the agent, I was quoted an exorbitant rescheduling fee of over ₹15,000INR, even though the actual cost of a new ticket for the same route and date is less than ₹5,500 as per the airline’s website and other portals.

This charge is completely unreasonable and appears to be a case of overcharging or misrepresentation. Moreover, the agent has been uncooperative and has provided little to no assistance in resolving the matter.

I request the following:

A clear breakdown of the rescheduling charges being applied.

Immediate intervention to help me reschedule my ticket at a reasonable and fair price.

An explanation as to why there is such a discrepancy between the quoted rescheduling fee and the actual cost of a new ticket.

Action against the agent for lack of support and possible unethical practices.

Please treat this matter as urgent, as I need to finalize my travel plans at the earliest. I would appreciate your prompt response and assistance in resolving this issue fairly.

Thank you for your attention.