Smart Start review: Customer service

11-4-23. This was my due date. For my payment.

Smartstart mobile insight is the device I’m using. My complaint is about their customer service. It is very bad! I’m one day pass due As of now 11-5-23 They lock my device at 10:00pm on a Saturday 11-4-23. With no way to resolve the situation. I won’t have the funds till Tuesday at midnight. I will miss 9 blows into device By that time. 5 before Monday morning when judge will issue a warrant for my arrest. This service is a joke. They claim they are there to help 24/7. But they are not, only technical support is there to help 24/7. They make it sound like you can resolve any issue 24/7. Because they are here for you. What a crock of crap! I just don’t get it! They advertise flexible payments. Don’t believe anything they say. They lie about all of it. I would not use this service again. Nor would I recommend anyone else use it. Ask for another company. This company will make sure you are MTR’ed.

I blow clean everytime. I don’t drink. I don’t try to cheat the system. But the system cheats me. So I’m going to go to jail. Because I couldn’t make the payment, that sucks! Nothing I can do till Tuesday. I’ll have a warrant by then. What really sucks is, the judge will say I did nothing! That they have 24/7 support. They are there to help me through all this. But they are not. They don’t have 24/7 support for everything. You call the finance department, you get a voicemail. That says this person is in a meeting, please leave a message they will call you back. Guess what? Nobody ever calls you back! They have an option to make payment arrangements. But when you go to that they say sorry we can’t help you! How do you advertise all these services, tell the county’s that court order your programs. Then tell the people who enroll inthe court ordered program. That you don’t offer these services?

Sorry bout your luck, so please go online and make payment. Or there is nothing we can do. Have a nice day!