Smarter Pet Supplies
Reviews and Complaints

I got this collar from Smarter Pet Supplies (smarterpetsupplies.com) for my French bulldog. It was supposed to beep, vibrate, and light up to indicate a shock if my dog barked too much. But let me tell you, it didn't do a darn thing to stop the barking.

I was really disappointed because I had high hopes for this collar. I thought it would be a great way to train my dog not to bark excessively. But it just didn't work. My dog would bark and bark and the collar would beep and vibrate and light up, but it didn't deter him at all.

I even tried adjusting the settings on the collar to see if that would make a difference, but it didn't. I don't know if it was a faulty collar or if it just doesn't work as advertised, but either way, I wouldn't recommend it.

Overall, I was really disappointed with my purchase from Smarter Pet Supplies. I had heard good things about the site, but this collar was a total letdown. I wouldn't buy anything from them again.

I ain't gonna lie, I had a pretty bad experience with Smarter Pet Supplies. I ordered an electric fence and two collars way back in March, and it's now been over a hundred days and I still haven't received anything. I tried contacting their support page, but all they said was to wait seven days. Well, I waited two weeks and still nothing. It's frustrating as heck, and I'm seriously considering going to the BBB and PayPal to get my money back.

Honestly, I wouldn't recommend this place to anyone. It's a real shame, too, because I was really excited to try out their products. But if they can't even get a simple order right, then what's the point? Save yourself the trouble and go somewhere else. Zero stars from me.

I gotta say, I'm pretty disappointed with Smarter Pet Supplies. I bought one of their anti bark collars, hoping it would help with my dog's incessant barking. But boy, was I wrong. This thing doesn't work at all. I've tried everything, but my dog just keeps on barking like there's no tomorrow.

And to make matters worse, I can't even get in touch with the company to try and get a refund or exchange. The only way to contact them is by email, but when I tried to send a message, it bounced back as invalid. What kind of company doesn't even have a working email address? It's like they don't even care about their customers.

Honestly, I would advise anyone thinking about buying from Smarter Pet Supplies to stay far, far away. Save yourself the hassle and frustration. There are plenty of other pet supply companies out there that actually care about their customers and stand behind their products. Don't waste your time or money on this one.

I gotta say, I had a pretty bad experience with Smarter Pet Supplies. I ordered some bark collars for my dog and next thing I know, my credit card was all messed up. I don't know how it happened, but I'm pretty sure it was because of this company. When the collars finally arrived, they didn't even work right. So, I sent them back and tried to get my money back. But now they're saying I owe them even more money! Like, what the heck? I'm not gonna stand for this kind of fraud. I already talked to my bank and they're helping me out, but it's still a big hassle. I just want to warn other pet owners out there to be careful when dealing with Smarter Pet Supplies. They might seem like a good deal, but trust me, it's not worth the risk.

I can't believe it! Dealing with Smarter Pet Supplies is like trying to smuggle illegal substances across the border. The return process is so complicated, it's like trying to join the FBI. You have to take pictures of the product, send them in, and then wait for them to "approve" your refund. And even after that, you don't get your money back until they receive the package and probably inspect it for fingerprints! It's absolutely ridiculous.

I strongly advise against doing business with this company. The return process alone is enough to make me never want to shop here again. It's just too much of a hassle. I would much rather take my business elsewhere, where the return process is simple and straightforward.

Overall, I was extremely disappointed with my experience with Smarter Pet Supplies. The return process was a nightmare, and I would not recommend this company to anyone. If you're looking for a hassle-free shopping experience, look elsewhere.

I'm really happy with my purchase from Smarter Pet Supplies. I got a dog training collar and it's been a game-changer for me and my furry friend. He loves to bark all night long, but with this collar, I've been able to control his barking and get some much-needed rest. I've only used it twice so far, but my pup is already starting to understand that he needs to calm down a bit at night. It's been a real lifesaver.

Before I made my purchase, I reached out to customer service for some help finding the right training device for my pup. They were super helpful and really went above and beyond to make sure I got exactly what I needed. I really appreciated their expertise and their willingness to help.

Overall, I'm really happy with my experience with Smarter Pet Supplies. The product is great and the customer service is top-notch. I'll definitely be recommending this site to my friends who have pets. If you're looking for high-quality pet supplies and great customer service, this is the place to go.

At first, I was kinda scared to buy from Smarter Pet Supplies 'cause I didn't want to waste my money on something that wouldn't work. But, after using their product for a whole month, I gotta say, it's the best money I've ever spent! And it's way cheaper than an emergency vet bill, let me tell ya.

My doggo learned super fast where the boundaries were and what the beeping meant. It only took him getting shocked twice for him to understand what would happen if he crossed the line. Now, other people can walk by and he stays in the yard like a good boy!

The customer support manager, Julie, is such a responsible and kind person. She answered all my questions and the product was delivered in just three days after I placed my order. Overall, it was a great experience and I'm so glad I took the chance on Smarter Pet Supplies.

I highly recommend this product to anyone who's struggling with keeping their furry friend in their yard. It's easy to use, effective, and the customer service is top-notch. Don't waste your time and money on other products, go with Smarter Pet Supplies and you won't be disappointed!

I gotta tell ya, I had a pretty rough experience with Smarter Pet Supplies. I was lookin' for a bark training collar for my pup, and I thought I hit the jackpot when I found one on their website. But boy was I wrong.

The collar I got didn't work at all, so I reached out to the company to get a refund. But they denied my request and instead sent me a replacement collar. At first, I thought that was pretty nice of them, but then I realized that the replacement collar didn't work either. So I asked for a refund again, and they denied me once more.

I mean, come on now. Two collars that don't work? That's just ridiculous. And then they had the nerve to ask me to send them a video of the collar not working. Like, how am I supposed to do that? I'm not gonna spend all day chasing my dog around just to get a video of a broken collar.

I kept askin' for my refund and even offered to send both collars back to the company, but they just kept denying me. It's like they don't even stand behind their own products. I was so frustrated with their terrible service that I just had to warn other pet owners to stay away from this company.

So yeah, if you're lookin' for pet supplies, I'd suggest you look elsewhere. Smarter Pet Supplies ain't worth the hassle.

Yesterday, I decided to purchase a bark collar from Smarter Pet Supplies. However, when I checked my banking app, I noticed an extra fee that I wasn't expecting. I was surprised to find out that this company is based in Hong Kong, as there was no indication of this on their website. As a result, I was charged an international fee that I wasn't prepared for.

I immediately tried to cancel my order within six hours of placing it, but the website stated that it would take 8-14 days for delivery. Unfortunately, right after I attempted to cancel, I received an email saying that my order had already been processed and was on its way. I sent several more emails requesting to cancel my order, but I have yet to receive a response. The only reply I received was an automated message stating that their system is fully automated and that they would try to help me.

Since then, I have not received any further communication from Smarter Pet Supplies. This has caused me a lot of stress and frustration, as my bank has informed me that the only way to cancel the order is to close the card that is attached to many of my auto-pay accounts. This has wreaked havoc on my finances, and I strongly advise others not to use this company.

I recently checked the Better Business Bureau website and discovered that Smarter Pet Supplies has an F rating. This is a clear indication that they have a poor track record when it comes to customer service and satisfaction.

Update: I finally received a refund from Smarter Pet Supplies, and they stopped the shipping of my order. However, I am still stuck with the international fee from my credit card company. Overall, my experience with this company has been extremely frustrating and stressful. I would not recommend using them for any pet supplies.