Smith Muffler & Brake’s earns a 1.0-star rating from 2 reviews, showing that the majority of customers are dissatisfied with service and repairs.
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In July , I got my car fixed at Smith Muffler
In July , I got my car fixed at Smith Muffler. They changed the transfer case for my 2006 ***. They said the repairs had a warranty. This August , my car had similar issues as last year. I called Smith Muffler and explained what was going on. The person on the phone said they would check it out, and if it was the transfer case they worked on before, it would be covered by the warranty. After their "diagnostics," they told me it was the encoder motor, not the transfer case, and that wasn't covered by the warranty. They said I had to pay $99 for the diagnostics and an extra $490 to fix my car. It took them two weeks, but the car still wasn't fixed. Their manager, Todd, was really rude and disrespectful every time I talked to him. Then Todd told me the problem was actually the transfer case now. He said I didn't have a warranty from 2020 and it would cost $1900. He also said the $600 I already paid wouldn't count.
My friend took my car to Smith's for repair on 8/19 for a diagnostic assessment
My friend took my car to Smith's for repair on 8/19 for a diagnostic assessment. Got a call with the list of things that needed fixing. Gave consent to do the repairs. The guy, Darren L, Service Writer, asked for half the payment upfront - I NEVER BEEN ASKED THIS BEFORE. Even though I never paid in advance, I paid. I picked up the car on Friday, August 21. After driving for less than an hour, I called and asked what work was done because the car still has the same problems as before. Nothing changed. The guy asked if the check engine light was on again and I said no, but the car still has the same issues like reduced acceleration, lack of power, hard to turn the steering wheel, and now a loud hum from the engine. The guy said to bring it back. I immediately took it back on Friday the 21st. Picking up and dropping off the car was the first time I, Dr. ***, went to Smith Muffler for this. My friend got a call on 8/25 from Darren L (the Service Writer) saying there were 2 more problems they could fix and that nothing was wrong with the car. My friend asked why they didn't mention these things before and Mr. L said because I, ***, asked them to turn off the check engine lights when I dropped it off, and that's all they did. I NEVER ASKED THEM THAT. I DIDN'T DROP OFF THE CAR. The only time I went there was to pick up and return the car on the 21st. $1,696.78 later and my car is still messed up. This service was not good because Mr. L doesn't even remember who gave him the car and didn't offer any solution.
Is Smith Muffler & Brake legit?
Smith Muffler & Brake earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Smith Muffler & Brake has registered the domain name for smithmuffler.com for more than one year, which may indicate stability and longevity.
Smithmuffler.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Smithmuffler.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Smithmuffler.com you are considering visiting, which is associated with Smith Muffler & Brake, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
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However ComplaintsBoard has detected that:
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About Smith Muffler & Brake
One of the key factors that sets Smith Muffler & Brake apart from its competitors is its team of highly skilled and experienced technicians. These professionals possess a deep understanding of automotive systems and are equipped with the latest tools and technology to diagnose and repair any issues with precision and efficiency. Whether it's a muffler replacement, brake repair, or any other automotive service, customers can trust that their vehicles are in capable hands.
In addition to their technical expertise, Smith Muffler & Brake takes pride in providing exceptional customer service. The friendly and knowledgeable staff is always ready to assist customers with any questions or concerns they may have. From explaining the repair process to offering honest advice on maintenance and upgrades, the team at Smith Muffler & Brake goes above and beyond to ensure that customers are well-informed and satisfied with their experience.
Furthermore, Smith Muffler & Brake understands the importance of affordability without compromising on quality. They offer competitive pricing for their services, making it accessible for customers to receive top-notch automotive care without breaking the bank. With transparent pricing and no hidden fees, customers can trust that they are getting the best value for their money.
Another notable aspect of Smith Muffler & Brake is their commitment to using high-quality parts and materials. They understand that the longevity and performance of automotive repairs heavily rely on the quality of the components used. Therefore, they source their parts from trusted suppliers, ensuring that customers receive durable and reliable replacements.
Smith Muffler & Brake also takes pride in their efficient turnaround times. They understand that customers rely on their vehicles for daily transportation, and any downtime can be inconvenient. Therefore, they strive to complete repairs and services in a timely manner, minimizing the disruption to customers' routines.
Overall, Smith Muffler & Brake is a reputable automotive service provider that offers exceptional technical expertise, outstanding customer service, competitive pricing, high-quality parts, and efficient turnaround times. With a long-standing commitment to excellence, Smith Muffler & Brake is the go-to destination for all automotive repair and maintenance needs.
Overview of Smith Muffler & Brake complaint handling
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Smith Muffler & Brake contacts
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Smith Muffler & Brake phone numbers+1 (859) 431-5728+1 (859) 431-5728Click up if you have successfully reached Smith Muffler & Brake by calling +1 (859) 431-5728 phone number 0 0 users reported that they have successfully reached Smith Muffler & Brake by calling +1 (859) 431-5728 phone number Click down if you have UNsuccessfully reached Smith Muffler & Brake by calling +1 (859) 431-5728 phone number 0 0 users reported that they have UNsuccessfully reached Smith Muffler & Brake by calling +1 (859) 431-5728 phone number
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Smith Muffler & Brake address435 Main St, Covington, Kentucky, 41011-1327, United States
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