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Smoothie King
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2.7 22 Reviews 21 Complaints
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Smoothie King Reviews 43

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Smoothie King Love the Rewards, Hate the app location

Smoothie King is great. The rewards are solid in this app. And I could easily give a 5 star review if they would just fix one thing: How the app auto selects the location you are ordering from. Multiple times now, the app has randomly switched what location it is auto choosing for me to order from - which causes problems. For example, for the last several weeks, I have only ordered from the Airport Road location after working out at my gym. It is the location that is closest to the gym and it is the location I ordered from consistently for at least the last two weeks. For some reason, the app decided that it wanted to automatically choose the 9 mile location, even though I did not change anything. So when I showed up to pick up my smoothie from Airport, it wasn’t there. I felt badly because Topanga (the girl working at Airport) covered for it and made one there for me - but that means the 9 mile location had to throw out a perfectly good smoothie. It was also annoying for me because I had to wait for the new smoothie to be made, all because the app is sporadic with auto-choosing a location. And it doesn’t matter if you favorite a location or not. Most of the time the app will default to the closest location. But for some reason, today it chose the other location. This has happened 3 times at least. I’ve updated the app and it’s still a problem. Just know to always check on what location it chooses - even if you’ve been ordering the same way for weeks, it could suddenly choose another location in town.
Solution: put a setting that the user can set the app to either always choose the closest location or always choose the favorite location. Program it so that if you have multiple favorite locations, it will choose the closest one of those favorites.

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Smoothie King Very Displeased with the service

Good afternoon! I rarely ever write bad reviews, even if my visit was not pleasing. However, I must speak on my very dissatisfied visit at this location. I walked into this location at 1:20-1:21. The location had 4 customers waiting on their smoothies to be prepared. I walked to the counter and two reps were making smoothies. I was never greeted from the beginning to the end of my visit. I waited at the counter and no one acknowledged me. Another employee walked from the back and still no one acknowledged me or took my order. Three minutes passed and still no one greeted me or took my order. I ordered my smoothie online while standing at the counter and left to go to another shopping store while I waited. My order stated it would be ready at 1:30. I walked back into the location at 1:28. There was one gentleman waiting that was there when I first visited location and another one ordering a smoothie. There were two young ladies on the floor. No one greeted me yet again. The lady that took the gentleman’s order started on his smoothie. I looked at the time and it was 1:29. A young lady walked from the back and took the ticket off the register which I assume was mines and she started making it. The gentleman that ordered after me received his order around 1:33. The lady that came from the back asked me if I had the online order I said yes and then she put it in the blender and walked back to the back. The 2nd young lady left the store and went to purchase something from another store (she was washing out blender parts earlier). It takes three seconds to greet someone and say welcome to Smoothie King. The young lady that left walked on the floor and never greeted or said anything to me (ex. hello, thank you for your patience; what happened to team work). The first young lady placed my smoothie into a cup and handed it to me. She never said thank you for your patience or even thanked me for my service. I received my smoothie at 1:35. As you can tell I am a customer service retail manager and I am big on customer service. However, I give passes because I know everyone will not have the same customer service experience or expectations as myself. I have been to this location many times at least once a week. I live in Destrehan. I will not be going back anytime soon. I will drive to Kenner for my smoothie needs. Companies need to bring back the 5 second rule. If I were a mystery shopper this location would have FAILED. This visit left me so aggravated, un-welcomed and unappreciated. Therefore, I will not be spending my money here until acknowledgment and customer service is a priority. I will tell others about my visit.

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Smoothie King Complaints 21

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Smoothie King Good luck placing an order!

I’m not sure how ordering ahead of time could be made any worse of an experience.

I have ordered before. I’m logged in, it can see my past order.

I try to order a new smoothie. Am prompted I need to log in again (to something labeled “the level up” - reluctantly I put in my email and pass. No matter what, that “Login” button never works.

Wrong user/pass? No feedback saying so… I mean, I know that it’s correct, but the app sure doesn’t indicate one way or another.

Try to order a different way in the app (can’t even remember how I navigated there!) but somehow it was about to re-order my last (the very first order I’d ever made). It even remembered the credit card I’d used!

But I didn’t want the same flavor so bailed out of that process.

Is my first order in this app to be my last? I have no clue!

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Jacinda Mae
Nacogdoches, US
Nov 04, 2024 2:24 am EST

Employee by the name of laike was standing around talking instead of making my online order. Was not started until she seen me come in offered no apology nothing.also my enhanced was not added so she stole
Money from me along with it not even being blended well. She did nothing to resolve the issue not even a I’m sorry.

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Kelley Mazie
Houston, US
Nov 04, 2023 5:00 pm EDT

In the 10/16/23 and this past Friday smoothie kings app charge me for my two drinks 25.00 and my receipt say 16.43... it has stored each time I go through the drive thru 9.00 Something pls refund my 18.00 something and I've deleted my card off your app.

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About Smoothie King

Screenshot Smoothie King
Smoothie King is a popular chain of smoothie bars that offers a wide range of delicious and healthy smoothies to its customers. The company was founded in 1973 by Steve Kuhnau, who was looking for a way to improve his health and lose weight. He started experimenting with different combinations of fruits, vegetables, and other ingredients to create smoothies that were both tasty and nutritious.

Today, Smoothie King has over 1,000 locations in the United States and around the world, making it one of the largest smoothie chains in the world. The company's mission is to inspire people to live a healthy and active lifestyle by providing them with nutritious and delicious smoothies that are made with high-quality ingredients.

One of the things that sets Smoothie King apart from other smoothie chains is its commitment to using only the best ingredients. The company uses fresh fruits and vegetables, as well as other natural ingredients like protein powder, almond milk, and honey, to create its smoothies. The company also offers a range of supplements and enhancers that can be added to its smoothies to provide additional health benefits.

Smoothie King offers a wide range of smoothies to suit every taste and dietary need. Whether you're looking for a protein-packed smoothie to help you build muscle, a low-calorie smoothie to help you lose weight, or a delicious treat to satisfy your sweet tooth, you're sure to find something that you love at Smoothie King.

In addition to its smoothies, Smoothie King also offers a range of healthy snacks and meals, including wraps, salads, and bowls. These options are perfect for people who are looking for a quick and healthy meal on the go.

Overall, Smoothie King is a great choice for anyone who is looking for a healthy and delicious way to fuel their body. With its commitment to using high-quality ingredients and its wide range of smoothies and other healthy options, it's no wonder that Smoothie King has become one of the most popular smoothie chains in the world.
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Overview of Smoothie King complaint handling

Smoothie King reviews first appeared on Complaints Board on May 11, 2023. The latest review Flowood MS Store #0094 was posted on Aug 20, 2024. The latest complaint Awful app was resolved on Jun 13, 2023. Smoothie King has an average consumer rating of 4 stars from 43 reviews. Smoothie King has resolved 15 complaints.
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  1. Smoothie King Contacts

  2. Smoothie King phone numbers
    +1 (952) 276-5272
    +1 (952) 276-5272
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    Vice President Of International Business Development
    +1 (985) 635-6984
    +1 (985) 635-6984
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    Store Operations
    +1 (985) 635-6973
    +1 (985) 635-6973
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  3. Smoothie King emails
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  5. Janet
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    Nov 05, 2024
Smoothie King Category
Smoothie King is ranked 5 among 152 companies in the Food and Beverages category

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