Sock Fancy
reviews and complaints

My wife got me a sock package for Father's Day, which was supposed to include socks for me and our son. She ordered it months in advance, with the assurance that it would arrive on time for Father's Day 2021. Unfortunately, that didn't happen. The customer service was unresponsive, which was really embarrassing. Finally, the package arrived today, but it was missing some socks. This company has been one of the worst we've ever dealt with.

Their masks are really good if you can actually get your hands on them. They say the masks are available and ready to be sent, but it takes forever to get your order packed and shipped! Their customer service is practically non-existent. There's no phone number to reach out to them, no online chat option, and it takes ages to receive a response to an email inquiry. It's super frustrating, especially considering they've already taken your money for the masks.

I bought $40 masks a month ago and still haven't got 'em. It took 'em days to get back to me 'bout it. They said no refunds, check with yer neighbors if they got yer masks. After lotsa emails, they finally agreed to send me just 1 mask. So, I paid $40 for just 1 mask? Their customer service is all over the place and not professional at all. I wouldn't suggest anyone to order from 'em.

I nearly canceled my order with Sock Fancy last week 'cause of all the bad reviews on this site. But I'm glad I didn't 'cause I just got my 12 face masks today. I dunno why Sock Fancy had delivery issues a few months back, but now, in July, it seems like they fixed 'em. Ya gotta remember, lotsa companies struggled with deliveries 'cause of this pandemic. But hey, I got my whole order in less than a week and all the masks are just like they were advertised. They're great masks and I'm really happy with 'em.

I ordered some masks for me and someone else. I got mine, but the other person never got theirs even after waiting for 4 months. I tried calling them, but couldn't get through, so I sent them an email to cancel the other person's order. They took care of it.

Since the other person didn't have any masks, I decided to send them my 2 masks. They really liked them, so I decided to take a risk and order again.

I placed an order for 2 masks on June 25, and just recently, she got a package that was already opened. All that was inside was an advertisement card, no masks.

Now I'm out $27.75 and she still doesn't have any masks.

The socks themselves are really good, like, super good quality and they fit perfectly. But, like, getting them is a whole different story. We placed two orders in March, you know, just to be safe. One of them came pretty quick, but the other one took, like, forever. I mean, two whole months! They were having some issues with the supply chain, you know, getting masks from China and stuff. But we thought, hey, maybe they got their act together and we can order again. Well, turns out we were dead wrong. We ordered a pack of ten socks, thinking we'd be swimming in socks for days. But guess what? We only got one! Yeah, just one sock instead of ten. Now we're trying to get in touch with customer service, but man, it's a total mess. It's like they don't even exist or something. So frustrating, you know?

Ordered a cloth mask, and LET ME TELL YOU! This is the comfiest mask I've ever put my face into. I mean I thought I loved rubbing my face in their butter-silky smooth socks, but like these masks are from Zeus himself.

Ordered some desperately needed face masks almost a month ago. Order classed as 'fulfilled' shipment never sent. Sock Fancy has stolen my money. No response from Customer Service. Many people on Facebook reporting the same experience.

Scam company, I never received my order (2 months since ordering). They send BS "we'll get back to you" messages in response to emails and their phone number is a mail box which doesn't accept voice mails. I am out a lot of money and don't have the essential masks I needed during a *** PANDEMIC! Owners need to be arrested.

We have tried to cancel this monthly sock subscription for a couple of months now. There is NO option to cancel online as stated on the website, the phone number goes straight into VM, nobody has replied to multiple emails sent to their contact us email address, nobody has replied to messages sent via facebook or instagram. BUYERS BEWARE!

I don't even want to give on star. Ordered masks on 4/16 and have not received them although my card was immediately charged. I've emailed them multiple times and there is no response ever. No phone number is listed on the website. Total scam..taking advantage of people's need for masks and then not delivering them. They should be ashamed.

Sock Fancy takes your order for face masks and charges your account, but NOTHING ever arrives. The customer service is trained to give evasive non-replies to any inquiry. As the other reviews attest, I am not alone in having a bad experience. (The recent reviews on Trust Pilot are almost uniformly negative.) I have filed a dispute with my credit card company.

I've been so very patient in waiting for the 4 masks I ordered. I placed my order in April, and was sent an email a few weeks later with an apology on the delay, but said it would ship the following week. It's been 7 weeks now, and I've heard nothing nor have I received my order. A business shouldn't make a promise that they can't fulfill. At this point I can't even log in to contact them.

Sock Fancy practices the American approach to business...take the money and deliver products whenever you feel. My order was placed April 17 and I was given a shipping/tracking number April 29. Reaching out to Sock Fancy I was told there was a label printing error but it would not affect the shipping time. It is now May 12 and Sock Fancy has not granted a refund or delivered my items.

These items were paid for on April 17 when the order was placed. It appears Sock Fancy violated banking practices by not simply holding an authorization for payment but executed said payment without shipping an actual product (i.e. fraud). Itonly takes a quick search on social media to find unsatisfied customers.

However, this is not a witch hunt, rather a demonstration how not to conduct business. If "tens of thousands" of masks were delivered; why are there only a handful of people posting pictures given a social media driven society?

Non-delivery of purchases i did not receive products ordered. There are many many instances of similar complaints from other customers not receiving their orders.

I placed an order for face masks on 4/17 and have not received my product. I would simply like my money back. Thank you I have been told that the shipping label was cut off. My product was never shipped. Multiple complaints online for the same thing. I just want my money back.

Bought 2 masks,still waiting. Tried to communicate numerous times,no response.I want a refund.Its been 3 weeks and counting. I saw their web site for face masks. I purchased 2 in mid April. Order #XXXXXX. 3 weeks later after my credit card was charged...I have not received them. I paid $24.00 and at this point just want my money refunded. I tired to communicate with them numerous times with no reply.

No update on order placed two weeks ago! I placed an order for four face masks, 2 weeks ago. I have gotten no correspondence from them on an update. The website claimed ten days before orders for mask would ship. It's been 14. I completely understand the demand for face masks right now, trust me. What I don't understand and what frustrates me is I can't get any update! My order status still reads "unfulfilled". There's a "contact us" link on their site, but click on it and it's an inactive link. So no way of contacting them or anything. They sure charged me $$$ right away though!

Merchandise order has not been processed or shipped in the time promised. Multiple inquiries as to the status of the order went unanswered. Merchandise order has not been processed or shipped in the time promised. Multiple inquiries as to the status of the order went unanswered. Requests to cancel order went unanswered. No capability to cancel on line. It was stated the max time period for the order to be shipped was 30 days from the order date, it has been longer than that and still not shipped. Main complaint is no response to my inquiry or cancellation requests. Credit card was charged.

Selling masks they don't have in stock. Bought from them because it said orders were being delivered in 7-10 days. Ordered three weeks ago and only received half my order. Contacted customer service after the first week and a half and got the first half shipped. Said the rest would ship out in a few days. Week and a half later order still had not shipped out. After that have not been able to get back into contact with the company. Keep seeing Facebook posts where they have the same replies "out of stock but we will have more in 3 days" they say this on ever mask every few days but my order has still yet to be fulfilled.

On 4/26 we ordered & paid for face masks from the subject company. To date no response from company on status of order. Sock Fancy accepted an Online order for two face masks at a cost of $36. We received an acknowledgment (order # XXXXXX) and a promised ship date of 7/14 days with a comment that demand was high due to Covid-19. After 14 days we sent an email requesting a status update with no response. We called their number (XXX-XXX-XXXX) and voice mail is full. We subsequently sent email requests for update with no reply. This past weekend I sent my last email note requesting a status or a full refund with not reply.

On April 19, I ordered 4 face masks from Sock Fancy. 16 days later my order remains "unfulfilled" according to their webpage. On April 19, I ordered 4 face masks from Sock Fancy and Atlanta, GA company. My order number is XXXXXX. On April 22 I received an automated email from the company saying to expect a delay but they stated the maximum anticipated delay would be 14 business days. On May 7 I emailed them to inquire about my order however Sock Fancy has failed to respond even though they claimed someone would be back in touch within 1-2 business days. Now 16 days later my order remains "unfulfilled".

I ordered masks from this company and they've failed to send them and they aren't communicating with me. Sent many emails and phone line is not on. I ordered masks a month ago and the company refuses to send them. The company also refuses to contact me and/or reply to me regarding the status update. I filed a claim with PayPal and after that the company sent me a shipping notice, however the tracking number is invalid. I've sent them over 100 emails and Facebook messages and no reply after the fake shipping notice. The company also doesn't have a working phone number to get a hold of anyone and their voicemail is full. This company stole my money as they will not refund me or send product.

I ordered and paid for 6 x masks on April 19. I have been trying to get a status on my order since 7 May. I sent a previous email on 7 May and again on 13 May in response to the company's general email to all customers saying that items ordered between 4/19 - 4/22 would be shipped early the week of 4 May. My item was not shipped and I have been unable to get any updated status from the company. I even asked for an update again on 13 May with no response prior to reverting to this ComplaintsBoard.com complaint. I just want an accurate status of my order and my order shipped. I am not looking for a refund. If you couldn't complete your business requirements during this time then you shouldn't have started this venture.

You order online, they charge your credit card, never send product. I ordered 5 masks on April 23rd and they charged my credit card. On May 2nd, they sent an email stating that orders are delayed and listed order dates and when you should get your masks. It is over a month and there is not even a shipping date yet. I have emailed them 5 times and they send the same response to everyone at first. When I pushed the issue, they respond with "you'll get them by the end of next week", except it's been 3 weeks. They don't let you post a negative review on their website and if you try to give one star, it changes to 5 stars. I found a 3rd party website last night and all complaints are the same. They take the money, but are not sending any product.

Company is gladly accepting orders for face masks however they are not fulfilling them and giving ZERO information. Currently have two orders with Sock Fancy (#XXXXXX and #XXXXXX). Order #XXXXXX says it has been fulfilled, tracking given however it hasn't moved. Getting any information from them is impossible. They fail to reply to emails, tweets, phone calls, facebook messages. They seem to be more than happy to take your money and not ship anything. They have growing complains on Facebook but owner is just deleting comments. If they would just be honest on their situation, maybe I could understand but they refuse to help customers while taking more and more orders for masks. If I could get some real information I might be willing to wait longer but if they are unwilling and just want to screw people while destroying their reputation... give me a refund for both others.

I placed an order for 4 face masks on April 30 with the premise of the 7-10 business days for shipping and have yet to receive them. I placed order #XXXXXX on April 30 for 4 face masks. Information received at the time of placing the order indicated 7-10 business days for shipping and notification received when order is shipped. I followed up on May 11 and received an automated message that I would hear back in 1-2 days. Sadly, no response was received as articulated. On May 18 I sent another message based on the contact information on their website. On May 19 I received a response from "Adam." He stated "your entire order will be shipped by mid-next week, if not sooner." He also stated in writing I will receive shipment notification. Last week has passed, and "mid next week" has passed. No product. I contacted the company again May 27 and have heard no response.

Never received product that I was charged for On 4/13 I ordered 4 cloth face masks from Sock Fancy, they charged my credit card $48.00. I received tracking information but when I attempted to track my order UPS stated they never received any shipment from Sock Fancy. I contacted Sock Fancy via email on 5/7 regarding my order, Sock Fancy informed me that I can not be refunded and that there was an issue with their label machine and assured me that my order was on the way, Sock Fancy provided me with the same tracking info. I again contacted Sock Fancy on 5/11 because there had been no movement with the tracking information, Sock Fancy then stated that UPS has returned order due to the label issue and again my order was on the way. I contacted Sock Fancy for the third time on 5/19 because I still have not received my order. Sock Fancy told me to check with my Post Office. Sock Fancy shipped my order without a name or address on the shipment. I was dealing with "Mark" from Sock Fancy. I have every email I sent and recived. I want a refund!

I have been charged for an order that has not been delivered a month ago and have received zero customer service responses during this wait. On April 20, I placed an order for four (4) facemasks. My credit card was charged immediately for this purchase. There was no indication there would be any delays in shipping when the order was made. On May 1, a mass e-mail was sent out which I received saying that orders placed from 4/19-4/22 would be shipping "early next week". Since April 20, I have sent four customer service requests in to check on the status of the order through the contact form on the website. I have not received a response. The company does not have a phone number on their website under "Contact us", and I do not have social media accounts. Therefore, I have no way of contacting the company since they are not replying. When I view my order on their website, it simply says "unfulfilled." My last e-mail correspondence indicated I would like a refund if this was not going to ship soon. Again, this has not been replied to. At this point, without any response from the company, I am left to assume that Sock Fancy is not going to fulfill my order and has essentially scammed me since they charged my credit card. A quick google search online shows me that I join hundreds of others who are in the same boat. The company's lack of response has given me no other recourse to try and determine the status of this order (which again, they collected my money for in April), which is why I feel there is no other option but to report the matter through this avenue. Further details of the order are as follows: Order# - XXXXXX Order contents - Four cloth facemasks (two adult, two child) Total - $42.00 Shipping on the original receipt said 7-10 business days Payment method was by American Express (paid directly through website)