Sofology review: Worst company and customer service I've ever encountered 1

THE WORST COMPANY AND CUSTOMER SERVICE I'VE EVER ENCOUNTERED. Please read as there is a SCAM you should be aware of too.
In October we went into store to order sofas as preferred their professional support with measurements etc. rather than ordering online. Store staff advised multiple times our previous Sofology sofas were bigger than the ones we were purchasing. They brought details of our old one up on their system. However, we had our own measurements and the sofas would fit easily in the room. In December they attempted to delivery the sofa. Delivery guys said it would be a 'failed' delivery as the sofas could not fit through the lounge door as the 'turning point' was not high enough. We were then without any furniture as sold ours in readiness for new. Rang Customer 'Care' many times and each time was told we had to take accountability for the measurements. I explained many times that we had, but their expert in store sales had told us numerous times our sofas were smaller. The issue wasn't with the size but the 'turning point'. We were not asked about the turning point only access. We answered ever question honestly but again blamed for the turning point.
The SCAM - if you don't measure correctly and it is a failed delivery you will pay 25% of the full price on top of the cost. In store sales are selling sofas with little or certainly not enough care, the delivery guys are saying sofas shouldn't be sold and that they have many failed deliveries per week. I was their second that day. Sofology are then making a further 25% on top for all these failed deliveries. This was not advised as a potential outcome by in-store staff at time of purchasing. This is a business model for gaining more profit/income. This was not argued when I spoke to various customer care staff.
Further attempts to deliver the sofas were made. However 3 of the attempts we booked off work but they just didn't show. The 4th attempt they had got a guy they considered a specialist - he took the 3 seater out of the house, turned it around, brought it back in and he got the sofa in! The 4 seater was re-ordered as a 3 and we wasn't charged the 25%.
As it was Christmas they agreed for us to have the 3 seater & chair as good will but normally don't agree to a part delivery. We should have had the 3 seater delivered in February we have now been advised it's going to be March. Had the Christmas good will not have been agreed we would have been without any sofas from October to March.
We eventually spoke to a customer care lady named Alison who was the first person in a long line that acknowledged that if sales staff tell you repeatedly that your new sofa will fit into your house you have no reason to distrust this. She also waivered £129 to deliver the 3 seater in March. We was being charged an additional delivery cost even though the failed delivery was the fault of Sofology! We also trusted that the delivery guys are trained sufficiently that they will think to take the sofa out, turn it around and bring it back in?!
In addition to still not having all that we ordered, the finance has already started! We have begun payments for something we don't actually own.
Time to do again, I would be much more confident to order online as the travelling to store was detrimental and not helpful. I will also Never order from Sofology again. You spend thousands on sofas especially at Sofology and things you spend less on such as carpets, you will receive support to measure correctly. The fact this company is making a huge amount of money on mistakes is shocking especially when there is not enough care to avoid the mistakes.