Solar Illuminations review: Do not use them 8

This company is WORTHLESS. I purchased the PP07 spot light. This light hardly emits any light at all. When I asked to return it, they replied since I have used it, it cannot be returned. In order to purchase a worthless product from this company, they have you initial on the net a boiler plate full of fine font about their unconscionable return policy.

They actually have the nerve to say that it is customer error that we purchase a totally worthless light. STAY AWAY FROM THIS COMPANY!

Moreover, this is a scam of a company that has rude obnoxious people at customer service.

I have used this company several times of the past few years. I have always got great service, great products and competitive pricing. When I have needed technical assistance this company has always been their to help. I have recommended them to others and will continue to do so. I understand their returns policy and it appears no different than most other web stores. I also understand they serve tens of thousands of customers annually, around the world, and are expanding their operations to meet high demand. It is companies like this that are good for the USA when so many others have failed in these troubled economic times. Their products are also good for the environment and that is what I care about most. Keep up the great work Solar Illuminations and ignore the tiny handful of customers like this, that blame others for their own mistakes!

I am very impressed with the quick and courteous handling of a problem I had
with one of the light strings I purchased from you. Your phone
representatives asked thorough questions as to what the problem was and what
possible solution would remedy the fact that after two days only 24 of 50
lights would light. I was told to turn them off for a few days to let them
charge fully and if they still did not light to call you back. I did this,
but they still did not light. I called you YESTERDAY and was told a new
string of lights would be sent. The new lights were just delivered--received
within 24 hours of my call to you---UPS delivery from west coast of FL to
our east coast home!

The real problem Victor is that even if the solar light comes on it doesn't produce enough usable light to illuminate anything. Solar lights are a complete waste of money. Period! You'd be better off saving your money and buying a good flashlight or spending a little more and buying a "real" light.

Installed the PL05 in May 2010 and it stopped working in September 2010. Don't order from this company.

I also experienced rudeness from this company. I have to admit that I was foolish to make the purchase not having read the terms and conditions with sufficient care. Had I done so I would have known that they make a big thing of 'working days' which are only mon-thurs minus any public holidays, and take no responsibility for late delivery; also that they operate under Florida laws. I was buying the product for someone who was going to leave the UK for 2 years. I assumed that a .co.uk address meant that the product would be posted within the UK and that paying extra for the express service would ensure that it arrived within the 4-6 days mentioned. I phoned a few days later and was grumpily told that they could not track my purchase but it had been dispatched. In fact it arrived 11 days after dispatch. I experienced more rudeness when I phoned for a return. Now, reading the terms and conditions of this it is clear that the cost of returning it to the USA plus the 20-25% they deduct from the refund as 'restocking fee' means that it is not a sensible option.

Maybe cheeky monkey should admit he and his family own the company!

Purchased 3 lights. Two have not worked after installation. Loose wires! Not even assembled correctly. Sloppy work for a whole lot of money. Would not recommend Solar Illuminations. Mary P., Texas