Menu
For Business Write a review File a complaint
Solitaire Cash Customer Service Phone, Email, Contacts

Solitaire Cash
Reviews and Complaints

www.papayagaming.com

Learn how the rating is calculated

2.4 22 Reviews 40 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Solitaire Cash Reviews 62

ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

Solitaire Cash Know the rules, and have fun!

I love this app. I’ve had a great deal of fun playing it. For those wondering, here’s how it works. You pay into the game of your choosing using gems or real money. Different games have different winning pools and different amounts of players. Sometimes they have limited time special edition games you can play and those are fun for a change of pace. You get 5 minutes to clear the deck, and the people you play against are on your level and get the same deck. Your score is a combination of how well you cleared the deck and how fast you clear the deck - meaning you get points as you play and then you get more points based on your time remaining. The total points are compared to your competition and the top three highest scores win. The potential winnings are laid out before you play. You have to wait for all players to finish before you can receive or cash out your winnings into your “wallet” in the app. You can also choose to leave your winnings “on the table” and collect them later. If you have multiple games won, you can collect from the “tables” individually or click a “Collect All” button to claim all of your winnings at once and move them to your “wallet.” You can choose to withdraw your winnings into your real wallet at any time, but there is a $1 fee deducted from what you take out (so if you withdraw $100, you get $99). Winnings are usually refunded back to whatever payment method and amount you deposited unless you cash out more than you paid in. So for example, if you made a bunch of $5 deposits from PayPal and credit cards totaling $50 over time, and you win big one day and withdraw $101, you will see $1 deducted, all ten of your $5 purchases will be “refunded” to your payment method for each one (if some are PayPal, and some are credit card, you have to look on multiple places to be sure you received all your winnings back). That $50 you won beyond what you paid in will be given to you as a PayPal deposit. I believe PayPal charges a fee as well, in some cases. I think I ended up with $95 total on a $100 cash out. In any case, I have a spreadsheet and keep track of everything. I was in the hole a long time because I let my playing get out of hand, eventually I won back enough to break even, and now my winnings are actual winnings. I’ve received quite a lot of my winnings as refunds to PayPal and credit cards, without issue. I’ve received actual winnings after breaking even, and PayPal charged a small fee. I’ve really enjoyed this game and will continue playing. Eventually you have to provide proof of who you are and where you are located, and eventually you have to fill out tax documents depending on where you are located. My best advice - set a budget and stick to it. Monitor your playing. I’ve had days where I got in the zone and felt like I won every game. I even finished one game in under a minute (usually I finish in almost 2 minutes so that was exciting). Sometimes you feel like your score was so good you should’ve won, and you didn’t, and others you feel like you played a crappy hand and are surprised to see you won. To everyone yelling “scam” and “rigged,” you are sore losers or you don’t understand the winning cash out system. This game is legit.

Read full review of Solitaire Cash
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

Solitaire Cash Anyone who says this is the best game is a liar total scam/refuse to payout/ do not deposit

WORST APP ON THE PLANET! THEY’RE SCAMMING YOU, PAPAYA GAMES WILL NOT PAY YOU IF YOU BY SOME MIRACLE WIN. YOU CANNOT WIN, DO NOT DEPOSIT YOUR MONEY INTO THIS APP! This is the WORST game on the App Store and ANY review saying otherwise is from the developers! This game is SO RIGGED! How can I continuously over and over and over and over again get a score of less than 1000 and the winner get over 10000? Yeah, not legitimate, total scam, totally rigged! I understand losing but not every single game! I have played Solitaire for years but never have I played a game so OBNOXIOUSLY rigged! The developers think we’re stupid and we’re going to keep putting our money into a rigged game for them to get richer! Well, I haven’t put a dime of my money into this toilet bowl, I used the bonus money thankfully and learned VERY quickly the game is rigged for their bots to win! PLEASE, do yourself a favor and don’t give this app any of your hard earned money and delete this app asap! Developers DO NOT respond to my review with your claims to be a legitimate company because YOU ARE NOT! Legitimate companies do not scam and rig games their customers play! Solitaire Cash Developers your response to my review is the same exact response you have used on multiple reviews. It’s clearly just a cut and paste response that has zero meaning behind it! You are not a legitimate company you are scamming your customers and your games are rigged! When I score barely over a 1000 and the winner scores over 10,000 and this is not just something that happens one time this is something that is happening multiple times over and over and over again. You make it virtually impossible to win at your game you are not legit and you know you’re not legit you know that you are scamming your customers you know that you’re stealing money from your customers. When you read your reviews and customers say the game is rigged and they cannot win because they’re playing against your bots that’s not legitimate that is called scamming your customers! I have played multiple games my friends have played multiple games and it’s funny that we have the exact same experience! We’ve all been playing solitaire for a really long time I mean like years so we know that we’re not as bad as your game is telling us. I just hope that people read this review and they make the decision to delete your app or not use it! I hope I save customers from depositing money into ANY of papaya games, you’re cheating customers. You don’t pay customers out either I know that from experience because I did play and play and play and I actually didn’t win a little bit of money and I means a very very little bit and when I requested to cash out and I never received the money! I emailed you guys numerous times and you never responded! This is the first response I’ve had from you guys! Apparently you’re too busy cutting and pasting your responses to negative reviews to actually respond to customers emails requesting a withdrawal! It has been over a couple of months and no payout. You guys should be taken off the App Store because you are a scam. Developers: you know EXACTLY what you’re doing and cheating your customers is NOT bringing your customers a pleasant experience! You’re cheating and stealing from us! You’re not legit you’re a scam you’re liars and your game is rigged! You say people use different strategies that’s why I lost. I get that here and there but not every single game. I am a good player and there is no possible way I am getting creamed every single time unless I am playing against your algorithm and that’s not playing against another person’s strategy, that’s playing against a company that’s cheating it’s customers! There is NO possible way we can compete against your BOTS! It is completely 100% impossible that I can get a score of less than 1000 over and over and over and over again and the winner is over 10,000 repeatedly! I have been playing this game for years and I have never lost repeatedly so much until I played your app. And I don’t hear it’s about strategy or that person is using a better strategy or what we’re playing against bots and you were cheating your customers, plain and simple. If you wanna make this a pleasant experience for your customers, then stop cheating us stop having us play against bots stop reading the game change your algorithm! Everybody out there needs to know not to download your app not to deposit any money into your app! RESPONSE TO DEVELOPERS: NOT ONLY IS THIS GAME RIGGED BEYOND BELIEF, BUT NOW PAPAYA GAMES REFUSES TO PAY OUT! I was able to squeak out a measly $13 win and I requested a withdrawal and after the dollar service fee they charge I requested and $12 withdrawal. I think I got that $12 withdrawal I requested? NO, I DID NOT BECAUSE PAPAYA GAMES DOES NOT PAY YOU OUT IF YOU ACTUALLY SQUEAK OUT ANY MONEY FROM THEM. I HAVE READ MULTIPLE REVIEWS STATING THAT PAPAYA GAMES DOES NOT PAY BUT NOW I HAVE EXPERIENCED IT MYSELF. SO, NOT ONLY DOES PAPAYA GAMES, CHEAT THEIR CUSTOMERS AND LIE BECAUSE OBVIOUSLY FOR CHEATING YOUR CUSTOMERS YOU DON’T CARE IF THEY’RE ENJOYING THE GAME OR NOT. ALL THEY CARE ABOUT IS IF THEY’RE ENJOYING YOUR DEPOSITS THAT THEY’RE PUTTING INTO THEIR POCKETS BECAUSE YOU WILL NOT WIN AT THIS GAME AND IF YOU DO SCREEN A COUPLE DOLLARS OUT OF THEM DON’T EXPECT TO GET PAID THEY WILL IGNORE YOU. 100% IGNORE ANY EMAIL ATTEMPT TO TRY YOU MAKE TO TRY TO GET YOUR WITHDRAWAL. I HAVE EXPERIENCED THIS FIRSTHAND I HAVE EXPERIENCED THE RIGGED GAME, I HAVE EXPERIENCED THE NOT BEING PAID OUT, AND I HAVE EXPERIENCED THE RIDICULOUS RESPONSES FROM THE DEVELOPERS. PAPAYA GAMES IS NOT A LEGITIMATE COMPANY, THEY ARE LIARS, THIEVES, THEY ARE CHEATING THEIR CUSTOMERS, SO PLEASE, PLEASE PLEASE I AM BEGGING YOU DO NOT PUT ANY OF YOUR MONEY INTO THIS GAME. THEY WILL STEAL ANY DEPOSIT YOU PUT IN THERE, AND THEY WILL STEAL ANY WITHDRAWAL YOU REQUEST! BECAUSE PAPAYA GAMES IS NOT LEGIT, THEY SHOULD BE REMOVED FROM THIS APP STORE.

Read full review of Solitaire Cash and 1 comment
Hide full review
1 comment
Add a comment
C
C
Chq
Montreal, CA
Verified customer This complaint was posted by a verified customer. Learn more

Has a bug and I can't play

View 0 more photos

Solitaire Cash Complaints 40

ComplaintsBoard
S
7:45 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Solitaire Cash Do NOT play this game

This is a complete SCAM. I downloaded this game and deposited money to Paypal to play this game. I never once tried to withdraw anything and played just until I'd lost all of the money that I had deposited, and then uninstalled it. When I looked at my Paypal account a day or two later, they had completely wiped out my checking and savings accounts, tried to withdraw from my other bank account, which denied them and charged me $32 for all 12 attempts. I called Paypal and was told that the second I downloaded and loaded money onto this game that I "signed" a contract with Papaya Gaming which allowed them to take all this money without my authorization. I have emailed Papaya Gaming on multiple platforms and receive no response. My banks closed and locked all of my accounts and yet they are STILL trying to take money from account daily at $35 each attempt. DO NOT PLAY THIS GAME UNLESS YOU HAVE UNLIMITED FUNDS TO LOSE!

Desired outcome: My desired outcome is that they refund all of the money they took without my authorization.

Read full review of Solitaire Cash
View 0 more photos
Hide full review
ComplaintsBoard
R
9:16 am EDT

Solitaire Cash Solitaire cash game

I started playing Solitaire a few weeks ago and just now noticed the names of opponents after every tournament were strange and "bot" like. A few "winners" had these bot names. These names are so absurd that no one would be using them. I've read of several similar complaints. This is why no matter how good you are you won't be the rightful leaderboard winner because the game is tainted.

Sample of opponent names:
MeekVeil261
AmusedArt238
PresentHelp487
ExoticCart381
SnottyDrum256
HulkingStep490
WiseFairies127
DrunkShip886
QuackFingers501

I hope someone could investigate on this. This totally ruins the integrity of this game. This means that this company is using fake players to regulate the cash flow robbing real people of their true winnings.

Desired outcome: Please provide a logical explanation to prove that these are true players not bot. If you cannot prove it:Please refund all that I've paid for to use this app.

Read full review of Solitaire Cash
Hide full review
ComplaintsBoard
M
9:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Solitaire Cash I never recieved my $56 withdraw

My name is Monica and on 6/3/2023 I put in for a withdraw of $56 from solitaire cash. Well I have filled out and messaged them using the platform in the app and have not once got a response and I’ve messaged them at least 8!times so far! I just want the money I won! I’m very frustrated. I have screen shots of the withdraw and of my bank statements and PayPal statements that show I started the withdraw and have not yet to recieve it.

Desired outcome: I would like them to pay me what I won and is on the record as withdrawn $56

Read full review of Solitaire Cash
Hide full review
ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Solitaire Cash has left an official reply on this complaint.

Solitaire Cash This can’t be coincidence

I’ve been playing this game for a VERY long time, and after a few months of finding it incredibly difficult to win money without depositing, I decided to put the little spending money I had into special offers so I could take advantage of the bonus cash included. This worked well for a while, but I eventually found myself losing all that money each time.
Things changed when the card packs became available since I was actually earning bonus prizes instead of just constantly losing money on tournaments. The grand prize was $150, so I took a chance on investing a little more money through offers. After depositing around $100 and playing a lot of very fast, complete games(under 1min and 15sec), I finally found the last card I needed to get the grand prize. However, I soon found out that the grand prize was only awarded in bonus cash, none of which I could withdraw for actual money until I had spent and won it all back in tournaments.
Since then, I’ve lost the entirety of that $165 balance in less than a week. This makes no sense at all since I’ve been playing just as well, if not better, and this doesn’t make sense if I’m being matched with people who are actually at my level. The only way someone could finish a game in under 45sec, considering I speed run at 55sec(minimum), is if it’s a bot playing.

I’m incredibly upset since this has been one of my favorite apps for a while now, but unless I’m being paired with real people who are actually at my same level, or at least have a better chance at making real money back, I’ll be forced to stop playing. Wouldn’t be smart to lose someone who’s willing to invest so much money in a game that’s consistently being accused of false advertising and scamming its players.

Read full review of Solitaire Cash
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
K
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Solitaire Cash has left an official reply on this complaint.

Solitaire Cash RUBBISH NOT LEGITIMATE

So, do you wanna play a game win money and NOT get paid the money that you won? Well, if that’s what you enjoy then this is the perfect game for you because solitaire cash DOES NOT PAYOUT the winnings that you won playing their game! That is exactly what happened to me! I played, I won and I requested a withdrawal and I was never paid the money I won! Yes, I contacted solitaire cash but they never emailed me back obviously they don’t care if they lose customers! Deleting this scam that doesn’t payout! I bet they don’t have any issue taking our money, but obviously they just won’t give it back when we win!

Developers Respond: your response to my review is completely a cut and paste generic response that you give everybody that gives you a bad review! You said the same exact thing to every single person that I have seen on here they give you a negative review! Yes, you are a scam I never received my withdrawal it has nothing to do with multiple withdrawals or anything like that! I won money I requested a payout you guys never paid! It’s not in any spam folders it’s not in any other folder in my email you guys never responded this is the first time you guys have responded when you see a negative review funny funny how you can respond to this but you can’t respond to my multiple emails asking where my money is? It’s been almost a month and I still have not receivedMy withdrawal that I requested from you guys! So yes once again you are a scam yes once again you are not a legitimate company don’t fool yourself by cutting and pasting a generic response saying you are legitimate you are not a scam! When you don’t pay your customers the money I owe them when they win a game you are not legitimate you’re stealing from your customers your liars and cheaters!

Read full review of Solitaire Cash
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Solitaire Cash has left an official reply on this complaint.

Solitaire Cash DON’T DEPOSIT YOUR $ IT’S A SCAM NOT LEGIT

I have been playing this game for about a year now. Papaya games have completely changed the format of this game and they’ve made it literally impossible to win any money but a $1 or $1 you’re definitely NOT cashing any money out. This game used to be fun and challenging. You could win money, it made it exciting but they have taken that completely 100% away. They’ve taken away the friend request now you’re allowed to have 2, pretty lame Friend requests used to beunlimited and then down to five and now only two. I’ve read responses from the developers saying they want their customers to have a good experience and the other player just has better strategy that’s completely not true. If the developers want us to have a good experience, they would not be cheating us or scamming us! I used to be able to get high scores of 9000 10,000 now I’m lucky if I can get 1000. But the winners, are getting over 10,000 or 11,000 and I can barely get 1000? I’m definitely not a sore loser I just don’t like being cheated and playing against bots. The pop-ups are absolute ridiculous, constantly begging for us to deposit money. They take away the friend request, but they want our money. I am telling you DO NOT DEPOSIT a SINGLE DIME into this game. You will NOT win your money back! I’m telling you from experience you will NOT win your money back! All you were doing is giving them money! You might as well just had your hard earned $ over to them and not even play the game. You’re playing a game that you cannot possibly win! Again, I know this from experience, I am a good player but I cannot compete with papaya game’s algorithm and bots! SAVE YOUR TIME AND $$$ and DELETE THIS SCAM! Developers you know you’re NOT a LEGITIMATE game, you know YOU’RE SCAMMING YOUR CUSTOMERS!

Read full review of Solitaire Cash
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Solitaire Cash has left an official reply on this complaint.

Solitaire Cash PLEASE DELETE THIS SCAM DONT GIVE THEM YOUR $

Seriously, don’t think you’re actually going to win anything playing this app, you will NOT! Papaya games are 100% rigged, a scam, not legit! I’ve been playing their games for several months, until it started to feel rigged. Suddenly, scores my became ridiculously low, less than 1000 while the winner (bots) are over 10,000. I was not able to even come close to solving the board amd this was repeatedly happening. It was clear the game was fixed no questions! So, I deleted the app, but decided to see if they changed their scamming ways and downloaded it again. For about a week it seemes like they unrigged the game and I was able to win some $ and of course I lost some to but it seemed like fair play. Those days are long gone! Papaya games have gone over the top rigging their games, there is zero skill involved because their bots win every time unless you’re playing an extremely low payout, then you may have a chance. If you’re playing the higher payout games the bots will cream you, papaya games will NOT ALLOW US TO WIN! BOTS scores are NOW well over 11,000 and were on level 4, that’s not skill or any strategy involved. It’s purely the algorithm is set for us to lose and the to house win. You cannot win more than a $1 or $2. I’m a good player and of course I don’t expect to win every game but this game has changed from night to day and it’s ridiculous! This used to be a fun game but not when you can’t win any $ and you know it’s a scam! Why in the world would I deposit my $ in to a game they have made impossible to win! Do your wallet a favor and DO NOT DEPOSIT ANY MONEY INTO THIS APP! After playing and seeing what this company is doing they’re NOT LEGIT and they’re only after our money, they do not play fair! Definitely deleting this app no more chances……..

Read full review of Solitaire Cash
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Solitaire Cash has left an official reply on this complaint.

Solitaire Cash WHY Play a game that DOESN’T Pay Winnings

First off, this game is completely rigged and it’s so obvious. When the winner has a score of over 9000 and my score is a little over 1000 there’s something wrong. I’m definitely not a sore loser I just know when I’m being scammed and when I’m not. I feel like they think their customers are all idiots and we can’t figure out that we’re being taken for a ride. If you are lucky enough to play and win some money like I did don’t actually expect to get that money. I requested a withdrawal and I never receivedThe pay out I had requested. I contacted support over and over and over and over and over again. Support from Solitaire Cash never once responded to me and I still have not received my pay out. I’m deleting this app and moving on. Who wants to play a game where you’re not gonna get paid the money did you win? You might as well just play a free game there’s no chance of winning anything.

Hey Developers, funny response to my review! Isn’t that the same exact response you put on ever negative review…Solitaire cash is indeed a SCAM and NOT legitimate! I would not have written the review I did if I was legitimate! If I had received my pay out and you guys didn’t rig your games yeah, then you would be legit, but that’s not the case! SOLITAIRE CASH DOES NOT PAYOUT, that is 100% true, I have not received my payout and I contacted you guys more than I should have! Your games are rigged and you know you rig your games! It’s not normal for get ridiculously low scores over and over again while the winner is getting ridiculously high scores! UN-RIG YOUR GAME AND PAY OUT YOUR CUSTOMERS and then you’ll be legit, but we ALL know that won’t happen! You would rather steal and cheat your customers while your filling your pockets with our money! You’re a bunch of scammers!

Read full review of Solitaire Cash
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Solitaire Cash has left an official reply on this complaint.

Solitaire Cash Bait you into spending money to “win” money

When you start they will let you win a good amount to let you feel comfortable and have confidence in the game and your abilities. Then they will rig your games so you will lose and not receive any payout. Similar to how a hustler might let you win the first round of something then tell you “double or nothing?” And you go for it because you won the first one. The other “players” playing with you are really bots who will score whatever the game’s algorithm demands to either make you win or lose.

When I started I was doing okay, got a decent amount of gems accrued. Once I got to ~level 11 the game started making me lose hard. I was playing consistently. In fact, several times I would do really well, one time I finished the game with over 3 minutes to spare. Guaranteed winnings, right? Wrong. I got “fourth” by like ten points. Then the next game, there were no more moves, so I spare my time and quit early. Supposedly everyone else had to quit early again and I got fourth AGAIN by a minuscule amount of points. Then the NEXT game I do super well again, over 9k points… I’m sure you can guess what happens. Fourth place again.
They act as if because I’m “so close” to getting in the money I’ll just spend my own real money to get their gems and keep trying. They try to get you addicted, but really there is no luck involved. It’s literally you up against their computer, deciding who will win. There aren’t enough people continually playing this game to have real times games.

Anyone who leaves a positive review either:
-hasn’t played long enough to let the algorithm catch up with them
-are reimbursed in some way by the developers
-are bots

Don’t waste your time on this game. Honestly, just go play a free game if you want to play solitaire. Don’t waste your time thinking you’ll make money here.

Read full review of Solitaire Cash
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Solitaire Cash has left an official reply on this complaint.

Solitaire Cash Honest truth

To begin, this game is actually fun. Normally I download games on my phone and after the first few days or week, I delete it. I’ve been playing this game for about a month, not going to lie I didn’t want to put my actual money on this because I thought it was “rigged”. So I mostly played with the gems, eventually I deposit $5 dollars because I wanted to see if I would actually win a cash tournament and actually receive the payment through PayPal (that’s the only way you can receive it).

I won two cash tournament within the moment I deposit my $5 dollars and when I went to withdraw it, it said bonus amounts don’t include and that there’s a $1 dollar fee; I didn’t care about that. Then an email was sent out telling me they received my request and that it should take 14 business days for me to receive the money! Still I didn’t mind as long as I would get the money I was promised.

I kid y’all not from the moment I withdrew that money from the game (mid July) till now (August 31st) I have not received not even a cent! I thought maybe I put the wrong PayPal or email, but I received a confirmation that they received my request and few days after telling me they got my request, they emailed saying I should see the money on my account. I didn’t! If I could include the emails and my PayPal account to this review I would, some may not believe me and that’s okay! Just rack up 120 gems and win the cash tournament with it then try to withdraw and if y’all can let me know if y’all received y’all amount that’ll be great. Cause I still don’t know if I’m doing something wrong on my end or if this game is just a joke!

I still play this game till today because it’s simply a fun game, but I don’t put my actual money on it anymore. I just wish that when I withdraw my cash I could actually receive what I withdrew.

Read full review of Solitaire Cash
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Solitaire Cash has left an official reply on this complaint.

Solitaire Cash Yes, it is a scam. No, you can’t make money

I made $2 off of $8 deposited and there is a minimum $10 for withdrawals. This was really only due to the incentives and bonus gems they give new players, allowing you to enter some cash tournaments with just gems. If I were to leave my $10 in the app, it would quickly get eaten away and I’d no longer be able to withdraw it.

If you look closely at the prizes, the way tournaments are advertised is very deceiving. The payout listed is not what you win, but rather what is divvied up between the top three players. Second and third place will only win a fraction of their entry fee back, while first place will win *slightlymore than their entry fee. The tournaments that DO offer a slightly higher return for first place magically have 20 players instead of 5 or 6, making your odds even worse.

Don’t worry if you’re naturally gifted at solitaire, that doesn’t mean you have a shot at winning many tournaments. There is absolutely no way to verify that you are even playing against real people or what deck the other people are playing. Odd that when I sign up, I’m given the option of uploading a custom image, yet not a single other “user” of the hundreds of users I “played” against had a custom image. Most egregiously, you get a higher score based on how quickly you finish a game. So if I play a perfect, completed game with 3min still on the clock and submit my score, then how come 2min later, players that were “still playing” when I submitted my score have now submitted even higher scores, despite us starting at the same time?

Add to this the extremely obnoxious popups that plague the app every time you open it, the deceptive daily deals which only artificially inflate your cash balance with their fake “bonus cash” (not real money), and the manipulative money sink tactics, I would advise steering very clear of this app.

Read full review of Solitaire Cash
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
K
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Solitaire Cash has left an official reply on this complaint.

Solitaire Cash Well designed app but no incentive to play without money

I’ll begin with the things I like about this app. Firstly, the solitaire gameplay itself isn’t dull or mechanically flawed. The actual game of solitaire is enjoyable (but we can’t really credit the devs of this game with that can we?) Secondly, the interface is easily navigable and well designed. Thirdly, the experience of being able to play the game with others is enjoyable.

The things I dislike about this app are abundant. The repetitive adds that pop up begging me to enter tournaments or make a deposit become irritating after the first couple times I opened the app. The insertion of a secondary money form called “bonus cash” (money you earn which can only be used in app) essentially prevents you from cashing out earnings on special events or events played with the free in game gems.
But most importantly, I have a sneaking suspicion that unless you make deposits, there is no way to win competitions that involve money because they algorithmically assign you a deck that can’t be completed. I’ve been playing this app for months, eagerly collecting gems to be able to play free roll rounds, only to find that every single free roll round I enter I receive an unbeatable deck. I’ve done this maybe a dozen times now to no avail. Even when I enter tournaments with the cash I earn from the calendar 9 times out of 10 they’re unbeatable. I’d say this was chance if I didn’t win the gem tournaments almost every time. I’ll have won 15 gem tournaments in a row, save up the gems to enter the free roll, get an unbeatable deck and then quit. My suspicion is that the system assigns these unbeatable decks to players that have not deposited a sufficient amount to prevent anyone who isn’t depositing from winning any money.

If you don’t want to play a game that attempts to give you a crippling gambling addiction, don’t play this game.

Read full review of Solitaire Cash
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Solitaire Cash has left an official reply on this complaint.

Solitaire Cash Legit, but rigged so you can’t make money

Fun, smooth, and non buggy Klondike solitaire gameplay - but they’ve constructed the credit/winnings system to make it virtually impossible to draw more than 2$ or 3$ out at a time. I’m a level 49 very frequent player with 219.1$ in “bonus cash” and 2$ in real withdrawable cash.

They do this using a feature called “bonus cash” vs “withdrawable cash”. Bonus cash obviously is non-withdrawable, and is how the devs keep you from winning any real money.

So Here’s the 2 tricks the devs use to keep you from winning real money. First, the game always returns the entry fee of the tourney + 10% of the total winnings back in bonus cash - NOT withdrawable money. So if you payed 4$ to enter a tourney and won 1st place for 9$, you will only see 4.1$ in withdrawable cash and 4.9$ in bonus cash. (4$ + 10% of 9$ is 0.9$) The other trick the game uses is it uses withdrawable cash BEFORE bonus cash. This means if you win that 9$ tourney, then lose it again right afterwards you will still have 5$ but only 0.1$ in withdrawable funds.

These two tricks are what the devs use to make you to stockpile A TON of bonus cash over time, but only ever have 0-10$ of real withdrawable money at any given time.

But couldn’t you withdraw every time you win and get a ton of 5$ payments?

Wrong. Every time you withdraw it deducts 1$ as a fee (that’s standard tbh) but also resets all your bonus cash back to 0$! This means you have to restart from scratch (or pay real money back in) every time you cash out - and ensures you almost never do cash out.

TL:DR/summary
I’m a level 49 player who has 219$ in virtual, useless “bonus cash” and 2.7$ in withdrawable money and as soon as I withdraw that money, I lose all 219$ bonus cash I’ve stockpiled over the past 2 months.
Solitare cash doesn’t get 1 star since it’s still a fun, bug free game. But yeah 2 stars for being rigged.

Read full review of Solitaire Cash
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
K
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Solitaire Cash has left an official reply on this complaint.

Solitaire Cash SERIOUSLY a SCAM!

This game is SO rigged after playing a couple of games it’s beyond obvious! It’s pretty sad solitaire cash is cheating and scamming their customers. The customers who are making them a living! Thankfully, before I put any money into this scam app I played to get a feel for the game and quickly realized solitaire cash is fixed and not in the customers favor. The games they offer are complete rubbish, the payouts are completely lame! Why would you pay $14 to play a game where the winning prize is $15? You’re ONLY winning one dollar, ONE DOLLAR, but you’re risking losing $14! Why would risk losing $14 to only in ONE DOLLAR? Seriously, this game is a complete waste of time and a waste of space on your phone…They used to have decent games (Winter Cash) but they removed them in favor of crap! I mean, winter cash you paid a $4 buy in and you played for a chance to win $40, but they got rid of that game, probably because they didn’t want the risk of their customers beating their bots and having to pay out the $40. Which brings me to the other negative fact regarding Solitaire cash, they DO NOT pay out when you request a withdrawal. I experienced this first hand! I was able to beat their bots in one and ONLY one game out of the 15 games I played. I know pretty pathetic (I am pretty decent at solitaire), but it’s hard paying against a rigged game and honestly not much fun! But, anyway Solitaire Cash refused to pay out the withdraws I requested! I contacted papaya games a ridiculous amount of times and they ignored every single attempt I made to get a hold of them. To this day it’s been 22 days since I requested the withdrawal and still no money and still no response from support! This has to be the shadiest app I have ever used and the WORST support definitely! Save you money, time and phone space delete or better yet don’t even download…

Read full review of Solitaire Cash
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Solitaire Cash has left an official reply on this complaint.

Solitaire Cash GARBAGE/NOT LEGITE

First off, this game is totally rigged you play against bots you don’t play against real people. How could you possibly get three times lower score repeatedly than the winner? They have their algorithms totally screwed up and the end result is they’re screwing us the customers. I played with some bonus cash that I had gotten from a couple friend referrals and I am beyond thankful that I did not spend my money and I used their money to learn that solitaire cash is not playing fairly. they keep saying in their responses to other reviewers they are legit they take everything seriously they are the legit company that’s completely bogus! They are the most illegitimate company or app I’ve ever used. I have played solitaire using Solitaire Cash app multiple games and every single game I’ve lost by 3 or 4 times the score of the winner, that’s not by accident that’s how the developers of Solitaire Cash have their game set up. This isn’t my first time playing Solitaire I’m definitely not a beginner I’ve been playing solitaire for years I’m definitely not an expert but I’m pretty darn good and I’m definitely not a sore loser I just don’t like being screwed over by an app it’s trying to steal peoples money to me that’s not right. almost every single game Solitaire Cash is withholding a card that you cannot get to it’s impossible for you to get to it and that’s how you lose over and over and over again I’m telling you guys do not put your money into this game because you will not get any rewards back and if you do happen to hit a reward don’t expect solitaire cash to actually pay you out because they do not pay you out! And I know this from experience because it happened to me I was lucky enough to win a little bit of money I requested withdrawal and it’s been like a month now and I’ve not received the money and so it’s your cash is ignored my 10 emails I’ve sent them.

Read full review of Solitaire Cash
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Solitaire Cash has left an official reply on this complaint.

Solitaire Cash KEEPS CHANGING TO MAKE IT IMPOSSIBLE TO WIN

Please delete and save yourselves from wasting your time with this scam not legit app! First, they keep changing the app to make it more impossible to win any money! Use to be unlimited friend requests, then it went to 5 now ONLY 2! They have taken down all the games or locked the games where you can actually win money! NOW, Summer Jam you cannot even play until level 20. That’s because they want you to keep feeding money into their pockets because I am telling you it will not go into your pockets! Winter cash is also gone and they have left us with 6 games to choose from! Six lame games that have pathetic payouts! This game is also SO rigged you should believe every review that says this app is rigged, it is true! They do whatever so we cannot win anything but maybe a $1 here or there! This game keeps getting harder and more rigged every couple of days! DO NOT believe the developers review response that there are not a scam and they’re a legit game! I have played this game and there is absolutely beyond frustrating playing a rigged game that you can see they developers continually changing to make it impossible to win any $$$. Before they made these changes IF you were lucky enough to get past their all winning bots and make $38 like I did and you request a payout, don’t really expect to get it, because it’s been two months now since I requested a withdrawal and still NO payout has been sent to my PayPal. So not only is the game rigged, and constantly changing to make it harder and harder for us to win anything, they took away all the decent payout games, the games are definitely rigged obviously rigged, like my score is 1000 and the winner is OVER 10000 happening over and over again! If you do squeak some winnings out don’t expect to be paid! This app is a scam and they’re not legit! I am sharing my experiences! If this app was legit, I would be leaving a positive review!

Read full review of Solitaire Cash
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
O
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Solitaire Cash has left an official reply on this complaint.

Solitaire Cash Solitaire Cash works OVERtime to make it impossible for use to win

Been playing this game and papaya games other games for about a year now. Let me tell you after playing for that long papaya games DOES NOT WANT US TO WIN! After playing for this long you see things and I am telling you their games ARE indeed rigged. If you win they change something to try and make it more difficult to win. They took away the unlimited friend requests and left us with 5 friend requests, then they took that away and left us with ONLY 2 friend requests. Why do you think that is? I will tell you because papaya games does not want us to win using their bonus cash. They have gone through so many different types of ways to rig the game for us to lose. One rig was if you won a game then next games you played had a delay when you clicked the cards making it impossible to get a good time. It was so obvious and there are multiple reviews about this. Another rig was the bots would just crush any score you received or they would hold a card so it was impossible to clear the deck and I don’t mean once or twice, but over and over and over again. I get that games change but this game changes to avoid is the customers from winning. The latest change they made was really over the top to avoid us winning their games. They look away the decent payout games and left us with small payouts and I mean small or play for gems. They used to have winter cash that was the only decent payout but they took it off the board until reach level 17. The game options are seriously lame, why would we waste our time playing these petty little games for a couple of $$$? I’ve also won money on this app, requested a payout and they refused to pay me. I messaged them numerous times on multiple platforms and they ignored me. Read their responses to the negative reviews that should tell you right there this game is rigged. They’re cut and paste responses…The only thing this app is good for is working overtime to make it impossible for us to win…..

Read full review of Solitaire Cash
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
K
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Solitaire Cash has left an official reply on this complaint.

Solitaire Cash LIARS/CHEATERS/DONT PAYOUT & Took Away Games

First off they took away the only games that they had that were fun and that’s winter cash! Well let me explain to you why they took that game away because if you want you could win $40. Well they don’t wanna pay out that $40 so what they do is if you actually do when they just don’t pay you out that’s exactly what happened to me. Next thing you know winter cash is no longer even available to play but it’s been around for a while but suddenly all they have are low payout games. Maybe six of them that’s your options choose from six games or you can Pay $14 to win $15 that’s the best game they have. Really that’s not even fun so you basically pay $14 to win $15 so you’re winning a dollar do they think we’re stupid? And if you do win again don’t expect to get paid because solitaire cash does not pay out it doesn’t matter how many times you email them and ask them where your payout is it doesn’t matter they will not pay you out. I requested a withdrawal it’s been since March still nothing still no payout still no response emails from them I’ve looked in my junk mail I’ve looked in my regular mail nothing not a single word from this shady app.The best thing you can do is save your money delete the app and don’t look back! There is so much competition on this App Store with solitaire games find another one I have played two other ones on the App Store they have actually paid they not read like solitaire cash they have amazing games lots of choices of payouts not just small ridiculous payouts like solitaire cash but a great option and the other apps actually pay out UNLIKE solitaire cash that does not pay out and they don’t respond to your payout requests. Solitaire cast is not legitimate they are a scam they do not care about their customers all they care about is you giving them your money and then you will never hear from them again! They rigged the games so that you lose and hope that you put more money into the game but if you win money don’t expect it back!

Read full review of Solitaire Cash
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Solitaire Cash has left an official reply on this complaint.

Solitaire Cash YES a SCAM Games ARE rigged and Payouts are PATHETIC

Games advertised ARE NOT the games available to play! You get to choose from 6 seriously lame games with pathetic payouts! When you get to level 17 then you get more games but until then they want you to spend you money on these rubbish games and they’re so rigged you will lose and lose your $$$, and you will not make it to level 17 unless you keep putting more and more of your money into their game or should I say their pockets! Games are rigged, developers are constantly changing the game to make it impossible to win. You used to actually be able to win $$$ playing this game and it was fun! Not anymore, the developers have taken away unlimited friend requests and reduced it to 5 friend requests. Now, they have taken away the 5 friend requests and lowered it to ONLY two! They have taken away Winter Cash the only game they had that was worth playing! They have left us with 6 games and the payouts are so low they’re not worth playing, I mean this is the worst app if you want to play solitaire for money. You WILL NOT win any $$$ anymore because they have tighten up their app SO tight that the bots win pretty much every time. Not only do the bots win, but they win by scores 2 or 3 times higher. I’ve been playing solitaire for a long time and I can barely clear a deck on this game! Before they made all these changes I did win money, BUT papaya games NEVER sent the payout I requested and they ignored every email I sent them. You know this game is a fraud when you read the developers responses to the negative reviews. Every one is the same showing they don’t care and the only thing that has changed is this app they just keeping rigging it tighter and taking away anything that made it worth playing. There are so many apps now that you can play to win $$$ and this app IS NOT one of them! You would think with all the competition on the App Store this app would care and not want to lose customers. Solitaire cash is nothing but a SCAM, and NO developers you’re NOT legit!

Read full review of Solitaire Cash
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
V
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Solitaire Cash has left an official reply on this complaint.

Solitaire Cash PLEASE DO NOT DEPOSIT YOUR $$$ this app is rigged

I’ve been playing this game for a year now and the developers have made several changes since I started and the app is completely 100% a scam! First off, they have taken away most of the friend invites and thats the only way you earned bonus cash. Now, you can ONLY earn $2 max. I assume because they want you to deposit your own $$$. Which brings me to another change they have made. The game is 100% rigged and I am saying this because it’s true and the developers have made it pretty much impossible to win anything but a couple of $1’s here and there. You will not win enough to make a withdrawal. You used to be able to win, but they have put that on complete lock down, the algorithms are set to tight you can’t squeak anything playing bots. I GET you cannot win every game, but this app is so ridiculously rigged my scores are ALWAYS lower than their bots and that’s impossible that I lose almost every single game. I have been playing for years, I get people use different strategies and I am definitely not a sore loser. What I don’t like is when the developers think their customers are too stupid to realize when they’re being scammed and all they fill us with their excuses for their cheating us! Some games my score is not even about 600 because I can’t get any cards to work, while the winner/bot is over 10,000, how is that possible if they’re not cheating? What kind of strategy are they using, oh yeah it’s the developers algorithm so we can’t win! So, if you’re smart you WILL NOT DEPOSIT A SINGLE PENNY INTO THIS APP. If you do you’re only giving your $ to the developers, you will NOT WIN it back! If this game was legit I would be leaving a completely different review…The developers know they’re NOT LEGITIMATE that is why they have a pre-written response to the negative reviews. If they were legit I would NOT be deleting this app and looking for a new one…Developers STOP CHEATING US and filling us with your lies, you know what you’re doing, you know you’re NOT LEGIT!

Read full review of Solitaire Cash and 11 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
11 comments
Add a comment
R
R
rebecca emerson
US
Mar 09, 2024 4:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I have been waiting for my money to be deposited in my PayPal account.It says it's been sent but I have not receimy email is Mikeharley94@yahoo.com I have been playing every day and no money has been deposited yes please look into this matter

L
L
Liz Walls
US
Jan 14, 2024 4:22 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I tried to withdraw $150 that I won on January 5th. It is January 8th and the status still says that they are reviewing the withdrawal request. aCFLkc5LLPshnh Is the withdrawal Id number.

K
K
Karla Schmidt
Erie, US
Jan 09, 2024 10:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

For the last 5 tournaments I played, I did not receive a payout. By my calculations, Solitaire Cash owes me at least $18.00. Why does this happen? Please refund the amount I am owed. Please reply at your earliest convenience

J
J
Joey Kennedy
US
Dec 04, 2023 8:27 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I deposited money into my account then they wouldn't make my account or wouldn't let me register

K
K
Kimberly Clemans
US
Nov 04, 2023 7:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

They can't be reached and they keep stealing from meI deposited money into my account over a month ago and it's still not there. Plus they keep taking money out of my account without permission. This is awful

T
T
Tamara Clark
South Beloit, US
Oct 11, 2023 7:18 pm EDT

I would have given a MINUS STAR but a one star was the lowest rating I could give.

They make you think you can make money playing this game and that it’s free to play. Well the app is free to download and your first game is free, but then on nothing is free.

T
T
Tamara Clark
South Beloit, US
Oct 03, 2023 9:38 pm EDT

This game is a scam

M
M
Mendie Shoultz @gmail.com
Los Angeles, US
Sep 27, 2023 8:04 pm EDT

My complaint is that I cannot get past the registration form because Mendie money at Jenelle already exist. That’s me the phone number is different and they kept nothing. It says you can’t. I can’t even I give you money and you can’t even apply it to the game what the hell is up?

L
L
Liz Walls
US
Sep 09, 2023 7:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

8/30 8:13 When I leveled up and tried to claim my gems the claim button would not work. So I went out and waited for a while but when I tried to go back in the game wouldn’t load. It only loaded to 64%

W
W
Waiting for my wedge
B, GB
Aug 29, 2023 1:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Where's the money that you PROMISED?

About Solitaire Cash

Screenshot Solitaire Cash
Solitaire Cash is an online gaming platform that offers a unique and exciting way to play the classic game of solitaire. Developed by Papaya Gaming, Solitaire Cash allows players to compete against each other for real money prizes.

The game is easy to play and requires no special skills or knowledge. Players simply need to arrange the cards in descending order, alternating between red and black suits. The goal is to move all the cards to the four foundation piles in the upper right corner of the screen.

What sets Solitaire Cash apart from other solitaire games is the ability to win real money prizes. Players can enter cash tournaments and compete against other players for a chance to win a share of the prize pool. The more tournaments a player enters and wins, the higher their ranking on the leaderboard, which can lead to even bigger cash prizes.

In addition to cash tournaments, Solitaire Cash also offers daily challenges and special events. These challenges and events offer players the chance to win additional cash prizes and other rewards.

The platform is easy to use and navigate, with a clean and modern design. Players can access the game from their desktop or mobile device, making it convenient to play anytime, anywhere.

Overall, Solitaire Cash is a fun and exciting way to play solitaire while also having the chance to win real money prizes. With its user-friendly interface and variety of tournaments and challenges, it is sure to appeal to both casual and competitive gamers alike.

Overview of Solitaire Cash complaint handling

Solitaire Cash reviews first appeared on Complaints Board on May 10, 2023. The latest review This app scammed me out of money. was posted on Mar 4, 2024. The latest complaint This can’t be coincidence was resolved on Jun 14, 2023. Solitaire Cash has an average consumer rating of 3 stars from 62 reviews. Solitaire Cash has resolved 17 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Solitaire Cash Contacts

  2. Solitaire Cash emails
  3. Solitaire Cash social media
  4. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 13, 2024
  5. View all Solitaire Cash contacts
Solitaire Cash Category
Solitaire Cash is ranked 4 among 18 companies in the Poker and Casino Games category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.