Sorbet Group’s earns a 1.0-star rating from 171 reviews, showing that the majority of clients are dissatisfied with beauty and wellness services.
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I am very disappointed with the service at Sorbet Kolonade. 😰2 weeks ago I had gel overlay done and it came out in less than24 hours. I went back to have it redone amd they could only assist me 3 days later.
Went back 3 later n it was fixed. On Wed I booked an appointment for 17:00 Friday 27th Jan when I got to the salon today I was told that my appointment was moved to 17:30. This was done without me being informed. Im very unhappy. This is too much of a inconvenience and to get such bad service in one month is actually frustrating. I won't go to that sorbet ever again. U have iust lost one customer.
once again a mess up with my appointment.
To whom it may concern,
I'm a regular customer of sorbet dry bar at tygervalley centre. This is the second time that there has been a mess up with my appointment with my nails. On saturday the 31st of december 2016, I made an appointment for monday the 2nd of january 2017 for a gel soak off and reapply, but when I got to the store, I never got the lady whom i've requested to do my nails and then my appointment was only for a soak off and not a reapply of my gel. As mentioned earlier on this was not the first time that they made a mess up of my appointment. I think that it is very unfair and then I was told that I could get a normal nail polish and that is not what I asked for. To add insult to injury, I was told that I still had to pay for a soak off, but no reapply of my gel nail polish.
From a very disappointed client.
Dr v. Pfeiffer
(M) [protected]
Bad service
On the 20 dec 2016, made an appointment for at sorbet clearwater for 4 people to do soak off and reapply gelish and have 2 mini me's for my daughter. The appointment was not captured correctly we waited for almost 15 min before anyone can assist us. The was no room for all of us to do it at the same time so we were split and others went into the consulting rooms and not the tables as we are used to. The atmosphere was not friendly and we were made to feel as if it was our problem that we made the appointment. The staff was rude and unwelcoming and very loud. I always have my nails done with the sorbet at least once a month an in all the time that I have been with sorbet I was never experienced the way I was at clearwater mall. Needless to say that my girls where just as disappointed. I will never go to sorbet clearwater ever I would rather wait for my usual sorbet to have an opening. I must say this has to be the worse experience ever. Will not recommend to anyone to visit that shop.
service and product
Evening. I had my nails done today at clearwater mall and used a voucher that I got myself from samsung rewards of r500. The service was terrible, I sat on the chair where they do your feet. The lady was rushing to do my nails, i'm am very unhappy and very unsatisfied with the end results. My nails are different lengths and the criclic is uneven and sqew. For r450 I would of except good quality from you guys, I know it's a voucher but at the end of the day I had paid for the r500 voucher from samsung rewards. I see on your website that if you don't like you don't pay. I would like you to please re-do my nails free of charge or kindly refund my r500 voucher if that possible for you guys to do and I would you to speak to clear water branch about their bad service that I expreance today and had not stock on most of their gel nail polish. Kinds regards allison
Wax and brow shape
I have recently started using the sorbet branch in greenstone and I went in for a full leg and brow wax. The therapist was unfriendly and sullen to say the least. She left many hairs on my legs and did not remove the stubborn hairs with a tweezer. My brows where waxed and the shape is revolting I was not offered a mirror to okay the work. I was in and out in 29 minutes but when it was time for my payment, she was all smiles and congenial expecting a tip. I will never use sorbet again. This experience has soured my relationship with sorbet and I would rather use independent salons.
extremely disappointing treatment
Today (9 september 2016) I visited sorbet elridge corner for a grande facial costing r390. My therapist was in and out of the room 10 or more times. I don't know where she was going as all the products are already in the room. She was extremely noisy and I found it difficult to relax. I also never received my "complimentary" foot massage that is promised on the website while your face mask is on. My mom who was there too received her foot massage and her therapist only left the room twice. My experience was overall disappointing and I felt extremely despondent when I left the salon. My therapist was nowhere to be seen when I came out of the treatment room even though she told me she'd meet me at the front. I shall not be returning to sorbet elridge. It was definitely not a good first impression at all and i'd suggest other people look elsewhere for treatments which do not cost the earth for a half arsed job. If I thought a refund was possible I would ask for one but all they will offer is a voucher and I will not be using sorbet's services again. It has left a bitter taste in my mouth.
Nail polish
Hi, I have bought your sorbet nail polish for the first time about two weeks ago and I am not a happy customer. When I put it on my nails it bubbles and peels off, I paid r90 for a nail polish I cannot use and im not happy. It is too thick and just doesnt work 100%. I would like to know why it is doing this seen that not one other nail polish that I use does this and last as long a a week on my nails without bubbling and peeling off. Please can somebody get back to me about this as I am not happy paying for something for r90 and it doesnt work at all.
you think this is the right place to look for "leila" from your neighbor street? :))
nail treatment
I went to Sorbert a cape gate to do nail treatment and I specified nail strengthen which cost more that the usual. My nail broke the very same day, I emailed them but did not contact me back. by the 3rd day the nail polish was chipping off. This was the worst service I ever received I had to cut my nails. I am so unhappy with the service
I will not be visiting sorbet again
I have a loyalty card for the Sorbet chain of nail and beauty stores. I accumulated enough points to be given a complimentary voucher for a 'Deluxe Mani and Pedi'. I booked this for Fri Sept 18th at 5pm. On Thursday 17th I was called by Laura to say that they could not accommodate this appointment & could I come Sat 19th at 2pm? I had to re-shuffle my diary to accommodate this appointment. On Saturday I arrived at Sorbet, the Wedge, on time. I was kept waiting for 25 minutes. I asked for a french mani and pedi and was told that I need to pay in extra (R90) even though I had a complimentary voucher, which says nothing about paying in extra. Anyway, I paid the extra R90 and proceeded with the treatment. Firstly, a full mani and pedi took only 45 minutes. I've been for many mani's & pedi's and none were as rushed. Secondly, my nail polish started peeling off the very next morning. It lasted less than 18 hours. Shocking! I will not be visiting Sorbet again.
Morning
phone this morning to make an appointment to sorbet noordheuwel lady that picked up had an issue because she said that im talking to much and she is trying to assist me but i didnt even say a word.
[protected] was the number i phoned
19 Dec 2022. Sorbet Liberty Midlnds Mall. Had gel nails, toes done and brow tint. 2 days later. Tint was completely gone. Lost complete gel on big toe. Gel started lifting around all cuticles. Did inform The store and nothing was done.
Sorbet menlyn Pretoria. Terrible service they left me waiting for 15 minutes after booking and arriving! I ended up walking out !
I will not be returning to any of the sorbet stores again and will make sure to let everyone I know and in contact with about Sorbet’s poor service
The ladies at sorbet blue hills are never friendly when you a walk in client they always reluctant to assist and you will visibly see the technicians sitting with nothing to do and yet you get no service or have to force service m.
was at Sorbet East gate on Friday the 13th of December my appointment was for 5 PM and the Lady who Waxed actually burnt me:(
am not sure if she is qualified to wax and tint as i have done it before at Mall of Africa and never experienced burns.
now i have to cover my face with makeup due to the damage on my face
Made an appointment at 14:15, after more that 50min, I still wasn't assisted. People who came in a whole while after me was assisted before me.
I got up and left...will look for a different beauty salon in the future.
Good afternoon to the Customer Complaints of the Sorbet Group
I have noticed that there are 99 complaints against numerous Sorbet outlets. None of the e-mails and/or complaints that were posted had a reply from Sorbet Group. This in itself is extremely disconcerting, to say the least.
I am posting my complaint here, none the less, just to have it recorded, should any person at Sorbet Group take enough interest in reading the complaint and maybe do something about it.
My daughter and I are regulars at the Groenkloof Sorbet (Pretoria). We do gellish and biosculpture on our nails and have a quickie with paint done on our toenails. We have been going to the same Sorbet (Groenkloof in Pretoria) for years now and every one of the therapists know us by name and even recognise our voices when we call to make an appointment (every two weeks)
The therapists are extremely friendly and they are very accommodating.
The owner of the Groenkloof Sorbet (Pretoria, Julia Kukard, however does not seem to take the time and/or interest to know the clients and/or whether or not they are regulars.
Today, 25 August 2019, my daughter and I had appointments made. We usually go together, but due to the fact that we use the same technician/therapist, the time spent on doing our nails become too long and therefore we booked our appointments at different times for today. The booking was telephonically made by my daughter on 21 August 2019. The appointment was made for specific therapists (one for the finger nails and one for the toe nails) at a specific time.
We are always there on time and we do not let our therapists wait for us, we know which colours we want and we do not waste time with taking our time to decide on which colour to choose.
Mrs Kukard was at the store when I arrived for my appointment at 12h30 today. She did not greet me at first eventhough I was greeted friendly and by name by the receptionist. She introduced herself to me, when she overheard my comment that it seems as if the therapist that I booked with is still very busy. I enquired from the receptionist whether my treatment will still take an hour, having regard to the fact that both the therapists that I was booked with was busy with other clients. (This was at 12h30 the time of my appointment) I then indicated that maybe I should first go and do my shopping and then come back when the therapists are free.
At that stage Mrs Kukard introduced herself to me, I hasten to add for the 4th (fourth) time, as she has previously (on four seperate occasions) introduced herself. We have even spoken telephonically when I lodged a complaint shortly after Mrs Kukard took over ownership of the Groenkloof Sorbet (Pretoria).
Mrs Kukard decided that my nails should be soaked off by a trainee (who got 100%) whilst I wait for my therapist to be free. Mrs Kukard could clearly see that I was not happy with the arrangement, but kept on trying to convince me that I am now in good hands.
I phoned my daughter and informed her of this and also indicated to her that this will be the last time that I will be going to the Groenkloof Sorbet (Pretoria). This prompted her to call the shop and cancel her appointment which would have been just after mine, for the same treatment.
I left Groenkloof Sorbet after my nails were soaked off and my therapist has filed and painted my finger nails. I decided not to do the gellish/biosculpture on my nails as I have decided not to go back. During the whole time the therapist who was booked for my toe nails was busy with other clients.
I find this totally unacceptable and I asked the therapist and the receptionist to convey my unhappiness to Mrs Kukard. I also informed them that I will call her myself as well. The owner of this store has cost her therapists money.
The receptionist informed me that Sorbet's rule is that if the customer is unhappy with the treatment, they do not have to pay. This however will reflect on the therapist, who did not do anything wrong, as I was very happy with her treatment. I told the receptionist this and insisted that I will pay for my treatment (soak and paint of my finger nails)
Mrs Kukard phoned me and she told me that she "accommodated" me because the therapist was busy and she heard that I was in a hurry.
I did not need accommodation, I had an appointment, which was made 4 (four) days prior. Because I was there on time, my therapists should have been ready and waiting for me and not have been busy with other clients who were accommodated by the owner, Mrs Kukard.
Mrs Kukard informed me that she was head of Customer Services at a Bank, having worked at a Bank for 30 years. I informed her that she could then clearly not read her customers, due to the fact that she should have known that I was a regular and that I am very specific in the therapists that I allow to work on my nails. "Accommodation, by allowing a trainee to file my nails and soak it", instead of letting the trainee paint the other walk in customer's nails, is in my view not a very good business decision.
Mrs Kukard has lost at least 2 (two) regular clients by doing this. She has furthermore prejudiced her therapists because they have lost out on the cost of the treatment which I booked.
Mrs Kukard does not want to acknowledge the fact that she, the owner, is to blame, but she places the blame on the therapist for my "bad experience" and want to offer me a free treatment the next time I have an appointment.
I informed Mrs Kukard that there will not be a next time as I have repeatedly said. I will not be going back to Groenkloof Sorbet (Pretoria) and neither will my daughter. She has lost two regular clients in a time when the economy is not the best. I also informed her that I personally know other clients of Groenkloof Sorbet (Pretoria) and that I have no other option but to convey my experience with the owner to them.
Sorbet Group should further realize that there are many therapists and other nail bars in the vicinity and I do not need to go to Sorbet at all.
Regards
Elizabeth Diederichs
I did my nails on the 8th of August and now the gel is pilling off and cracking, m so disappointed 😔
i have done my nails there on Saturday the 02March 2019 on Monday already the nails had gaps like they need to be filled up, the very poor, shape is not the same acrylic was applied unEven like it was done by some sort of amateur. I AM NOT HAPPY AT ALL! definately not wat i paid up for 😭😭💔💔💔💔
i bought the quick dry nail polish spray... used it following the instructions..
only to find the nail polish still smushed after 30 min I'm unhappy with the product... its not cheap...
and now i have waisted my money
I'm a sorbe client and always do my nail with them... but this product does not work at all my email debbiebth@gmail.com .. ...
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Overview of Sorbet Group complaint handling
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Sorbet Group Contacts
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Sorbet Group phone numbers+27 11 202 7940+27 11 202 7940Click up if you have successfully reached Sorbet Group by calling +27 11 202 7940 phone number 14 14 users reported that they have successfully reached Sorbet Group by calling +27 11 202 7940 phone number Click down if you have unsuccessfully reached Sorbet Group by calling +27 11 202 7940 phone number 19 19 users reported that they have UNsuccessfully reached Sorbet Group by calling +27 11 202 7940 phone numberSupport+27 21 434 3902+27 21 434 3902Click up if you have successfully reached Sorbet Group by calling +27 21 434 3902 phone number 9 9 users reported that they have successfully reached Sorbet Group by calling +27 21 434 3902 phone number Click down if you have unsuccessfully reached Sorbet Group by calling +27 21 434 3902 phone number 6 6 users reported that they have UNsuccessfully reached Sorbet Group by calling +27 21 434 3902 phone number20%Confidence scoreCape Town+27 31 010 0059+27 31 010 0059Click up if you have successfully reached Sorbet Group by calling +27 31 010 0059 phone number 0 0 users reported that they have successfully reached Sorbet Group by calling +27 31 010 0059 phone number Click down if you have unsuccessfully reached Sorbet Group by calling +27 31 010 0059 phone number 0 0 users reported that they have UNsuccessfully reached Sorbet Group by calling +27 31 010 0059 phone number+27 33 347 1199+27 33 347 1199Click up if you have successfully reached Sorbet Group by calling +27 33 347 1199 phone number 0 0 users reported that they have successfully reached Sorbet Group by calling +27 33 347 1199 phone number Click down if you have unsuccessfully reached Sorbet Group by calling +27 33 347 1199 phone number 0 0 users reported that they have UNsuccessfully reached Sorbet Group by calling +27 33 347 1199 phone number
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Sorbet Group emailsinfo@sorbet.co.za100%Confidence score: 100%Supportbrenda@sorbet.co.za94%Confidence score: 94%
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Sorbet Group address1-8th avenue, CNR Wessels Rd., Rivonia, Johannesburg, South Africa
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