Southern California Edison [SCE] review: Not being able to contact an agent by phone

I am a customer at SCE my name is Lynn Banez. My account number is [protected] with my service number being [protected] I am currently on the CARE Program as well as the AMP Program. I have made all of my monthly payments since being put on the ladder of the two programs, either exactly on the due date or with in five days after I received a letter in the mail, stating that I had had late payments and if I had another that I would be taken off that program. I had no idea that making the payments after the exact date would remove me from AMP. It said I needed to call SCE, that was in July I have as of yet been unable to reach anyone. The phone line say that they are only taking emergency, power outage, disconnected services calls, and to access online or automated services. Online services are nonexistent they just get phone numbers. I even reached out to SCE private messenger on FB it took days for somebody to get back to me and they’re telling me I have been removed from the a MP program, which is not with the letter said. It also said to call the office. As I explain to them and you now you can’t reach anyone by phone. Also, since July my bill has gone up from $134 and change to last month being $310 and change and this month increasing again to $484.66. We even had three cooler days this month, so there was no AC on at all. Also, within two days of making my last payment I needed to pull up my statement, for other reasons only to see what the next bill amount was before the services were even used. I had a friend tell me oh, it’s just a projected amount, no, it is the exact amount. To say the least I am beyond frustrated. I need someone to call me and take care of this ASAP you have my email and my phone number SCE so I will not be providing it in this message as the public is able to view it. This new bill which I thought was due on the 14th according to what I saw when I made the last payment is actually due today. Please help I am beyond frustrated, thank you for your time, blessings.