Southern California Edison [SCE]
Reviews and Complaints

For the past five years we have been enrolled in the Summer Discount Plan. For some reason our bills from Southern California Edison have not reflected any credit or discount for it this year, (2022) even though SCE's , radio-controlled “cycling” device is still installed on our air conditioner. Without this discount applied to our bills we have fallen behind in managing them.

In May 2021 I moved from my home at 125 West Yale Loop Irvine CA where I had established my Medical Base Line service for the last 7 years. When I called Edison about my move and to transfer service to my new home at 12 Belmonte Irvine CA I was told my Medical Base Line Status would transfer and stay intact to my new address and no actions were needed on my part. I was told this multiple times and I made sure to ask on several occasions to make sure that I did not need to do anything else once I moved. I was assured that I did not need to make any changes updates or be concerned with losing my medical base line status.

Then once I moved everything fell apart. I was not getting my new bills because the rep that took my change order didn’t update my mailing address to the new address instead left the old address. My mail was not coming to me which prompted me to call SCE for my bill. Once SCE got my correct address they then sent me my bill. I noticed that the medical base line was not reflected at which point I called and I was advised that I was correct in my assessment that it was not on my bill. They then proceeded to tell me I needed to reapply even though they told me time and time again I did not need too prior to this call. I requested at that time to get the medical base line form immediately so that they could reactivate my status. Once I filled it out it took nearly 5 months for them to send me my letter of acceptance of the medical baseline. A status I never should have lost. And it took them 5 months because I was constantly calling which you will likely see if you pull all my records.

I received an email on the new open enrollment for putting in a rebate request for a portable generator starting Sept. 1st, 2022. The website clearly states open enrollment while supply funds last. I live in a high fire and wind area so it is crucial for one of these motors to keep my refridgerator going during these times of black outs. I bought the item and sent in the receipt as requested. I received an email stating all looks good for my receipt and request and next step is validate for the rebate. I get an email that I do not qualify for a rebate since I already purchased a portable last year. I said this is the new enrollment period and that smaller unit does not work any longer nor power my refrigerator. THey said it is only for One Life TIme Purchase of a Unit. I said that does not say that at all on the web page. The agent also emailed me a second time after I desputed it and he said it is also only for new customers. I said again that does not say that on the website. Prior to this huge expense for my family I called and spoke to a SCE agent. They read over the webpage with me and said I qualify. Marketplace says they dont have a phone number to contact them and they are not part of SCE. I need my rebate I can not send this unit back as no returns.

Service request # 3331049 doc# [protected] SCE contact Phillip Phon out of Monrovia Calif.

Since February I requested to have the anchor/guy wires relocate. Mr Phillip Phon came and inspect the property. He responded will cut the tree for safety issues and will give planner a report and they will contact you.

They never did. I called in June planning told them about my issue. they said will dispatch and check. We had a lady come over and inspect apparently, they got in some kind of disagreement with the construction manager, and they felt discriminated, I called Planning to talk complaint about the female person that came in and cause some issue with the workers. I the owner Bertha Villarruel ask my husband to call the supervisor and find out what happen. They told me he was busy he will call me back he never did. So, I called Customer service to complain, and I explain the situation and they told she will call the supervisor to call me. Finally, they did, and they told me they will send another person. Mr Phillip Phong said will give to planning. moving forward he send me a bill for $6,841.76 invoice. to move the anchor wire. it is a outrages bill, that is not right. I complaint to CPU. of the incident and the Bill.

I see an increase of 27% from 2021 to 2022 in my bill. This has resulted in my current bill due in Oct 2022 of $919.88. This is totally ridiculous and unaffordable. It seems Edison is gouging the same as they did with the Gray Davis debacle of 2001. That ended poorly for Edison. They need to be investigated. I have studied Edison's business practices in the past and know they have definitely treated consumers that HAVE to use them poorly. It's like the price of gas for your car. Do the oil companies really think you'll stop buying gas? Hardly.

Last year, in July, I got the rebate for my solar panels output automatically. This year I have been trying for over two months to get the check. I have called five times, and talked to several people, who assured me that the problem would soon be corrected. Delays & excuses are all I have received. Today I've been told that my refund will arrive within thirty days. I do not understand why it should take an additional 30 days, and I expect that there will be another excuse and delay in thirty days. Am I doing something wrong?

The Edison Easement is constatly being used as access by off-road vehicle through and through our neighborhoods. They are being used to access the hills nearby. This happens on a daily basis, but is heaviest on the Weekend. It is dangerous and a nuisance tpo all the nearby residents. The easement runs along 20th Street at the new Shadow Rock Community located in Jurupa Valley.

Originally contacted Edison indicating my bill appeared to be extreme considering no one was here for sixteen of the 31 days billed. After explaining the situation to an Edison representative, he issued me an Escalation #4141311. Additional attempts to contact someone resulted in phone bounce from extension to extension without reaching a real person. This should never happen.

2506 delta ave

rosemead ca 91770

The above address upgrade panel has been approved by city of rosemead over 30 days ago, but no sce crews has shown up yet for connection. Spoke with the local office several times and all you need is to wait, I have been without electricity for over 30 days, please kindly advise solution

kin lau

Tel [protected]

Called in as a new customer asking for billing rates. Was transferred directly to billing representative who answered my questions.

However, I had another question, so I called back. This time I got "Robyn" (Don't know if that is here real name. She refused to transfrer me to billing , was very slow pulling up my account (compared to 2 prior cus Service rep).

And then, instead of transferring me to billing, while I was in the middle of asking her my follow-up question, without warning she trnsferred me to a dead-end recording about Assistance Programs.

This is causing me to have to call back a 3rd time. Bad service for me. Inefficient for SCE customer service.

Please read the e-mail chain of a SCE contractor not providing a quote since December 2021 and failing to provide a proper contract to sign with SCE and finance company.

Company contact information:

[protected]@advancedconservationsystems.com

[protected]

My contact information:

Russell Hardine

e-mail: [protected]@sbcglobal.ne

Cell: [protected]

From: Rusell Hardine

Sent: Friday, July 15, 2022 12:05 PM

To: 'steve.jenkins' ; 'Steve.'

Cc: 'Kathleen Singer' ; [protected]@advancedconservationsystems.com

Subject: RE: Solar Battery System from SCI program

Hello Steve,

Please assist me in keeping abreast of my contract delays for approx.: six months. I will require some assistance from the CEO of the company to make a complaint about service. I am getting promises of providing me the contract to have the solar installed.

But no final contract has been sent correctly. Uf funds are not available to install the promise rebate, I will address the issue with the CEO.

Thank you

From: Rusell Hardine

Sent: Friday, June 24, 2022 5:51 AM

To: 'Kathleen Singer'

Cc: 'steve.jenkins' ; 'Steve.'

Subject: RE: Solar Battery System from SCI program

Hello Kathleen,

If there is no SCE funds from Edison due to ACS DELAY IN PROVIDING THE PROPER PROPOSAL, THEN WE WILL HAVE AN ISSUE. Modify the first SCE contract as discussed and start the project, sine you have the equipment list and minus the additional solar panels and attic installation. This is since I have not received any Federal express as informed.

These excessive delays are creating issues and confusion within ACS.

Thank you

From: Rusell Hardine

Sent: Wednesday, June 22, 2022 7:31 PM

To: 'Kathleen Singer'

Cc: 'steve.jenkins' ; 'Steve.' ; 'Cc: 'Rusell Hardine''

Subject: RE: Solar Battery System from SCI program

Hello Kathleen,

Please note that the contract for Edison was signed for $35,000 dollars when the $18,000 dollar credit from SCE was not properly documented. I was informed that we can modify the contract with the new contract, and now I am concern do to the delays caused by your company we might experience issues created by ACS.

Please make certain that this issue is addressed and properly address. I would like no more issues with this project and to sign and complete. Contract issues relating to the equipment would have been resolved if the e-mail John sent with the new quote was received. As you will see I received the e-mail today, and complete again my part with no delays.

Thank you

From: Rusell Hardine

Sent: Wednesday, June 22, 2022 12:06 PM

To: 'Kathleen Singer'

Subject: FW: Solar Battery System from SCI program

Proceed ahead and lets get started.

From: Rusell Hardine

Sent: Wednesday, June 22, 2022 12:04 PM

To: 'John Fontaine'

Subject: RE: Solar Battery System from SCI program

Hello Mr. Hardine.

I understand you are upset and tired of waiting and if I was in your position I would feel the same way.

Juhn, I am not upset, I am tired of no response.

However, As I told you, it's not necessary to call the office and ask to be transferred to another salesperson.

John, you where not returing calls or test message, and it was required.

There is no other salesperson that deals with batteries and the SGIP program. The problem is that your system is not a cookie cutter installation. It's a retrofit job and need to be designed accordingly. It's more of a design job than it is a sales job.

If there is no other salesperson, then you need to speak to your office, and return messages.

At this time I'm working over 100 hours a week to catch up on all that I have been missing due to personal reasons.

I understand, but a simple text or e-mail communication would have assisted with proper communication.

My Father in Law is having a final surgery today and is most likely to pass away within the coming hours baring a god miracle.

I apologize for the wait but here is the breakdown:

Your current contract is $35,544.00.

The battery cost is $28,500.00 - this is the cost I want.

The attic insulation is. $4684.00 (remove from contract.

From: John Fontaine

Sent: Wednesday, June 22, 2022 10:21 AM

To: Rusell Hardine

Subject: Re: Solar Battery System from SCI program

Hello Mr. Hardine.

I understand you are upset and tired of waiting and if I was in your position I would feel the same way.

However, As I told you, it's not necessary to call the office and ask to be transferred to another salesperson.

There is no other salesperson that deals with batteries and the SGIP program. The problem is that your system is not a cookie cutter installation. It's a retrofit job and need to be designed accordingly. It's more of a design job than it is a sales job.

At this time I'm working over 100 hours a week to catch up on all that I have been missing due to personal reasons.

My Father in Law is having a final surgery today and is most likely to pass away within the coming hours baring a god miracle.

I apologize for the wait but here is the breakdown:

Your current contract is $35,544.00.

The battery cost is $28,500.00

The attic insulation is. $4684.00

The cost of the 4x340 W panels that was discounted is $2360.00

The cost differential to be able to upgrade to the 18.5 KW Fortress Battery with a Sol Ark inverter. The SGIP Incentive for that is $18,300.00

The batteries that will yield a greater rebate are $3000.00 more.

Furthermore, there are limitations to the loads it can back-up. It's a critical load backup inverter.

It is very hard to find a battery in the marketplace that meets the following requirements.

-Whole House backup

-20KW of backup

-AC Coupled with 2x different existing inverters

-Meets the SGIP requirements.

If you could please narrow down the list of essential items that you want to backup.

If we can do a sub-panel with essential load back it will open up the possibilities of allot more batteries available that have the bigger rebate.

On Sun, Jun 19, 2022 at 11:04 AM Rusell Hardine wrote:

What the status of the e-mail?

From: Rusell Hardine

Sent: Thursday, June 2, 2022 4:38 PM

To: 'John Fontaine'

Subject: RE: Solar Battery System from SCI program

Hello John.

Waiting for your call at [protected].

Thank you

From: Rusell Hardine

Sent: Wednesday, June 1, 2022 10:25 AM

To: 'John Fontaine'

Subject: RE: Solar Battery System from SCI program

Hello John,

Status of batteries?

Thank you

From: John Fontaine

Sent: Thursday, January 13, 2022 5:07 PM

To: Rusell Hardine

Subject: Re: Solar Battery System from SCI program

Your problem

-You have an existing SMA system with w 3800W inverters

-You need to backup your power because of essential loads needed: Medical equipment

-You would prefer whole house backup vs partial backup

-You want to be able to run a generator

Our solution

-20kWh Battery

-Hybrid HUMLESS Inverter Charger 120/240V 120A MPPT compatible with your 2 SMA Inverters

-Wiring, conduit work.

-Permit

-Engineering

-Fire Department Clearance

-Labor

-Monitoring of battery status

Price $28,500.00

SGIP Rebate $18000 @ 9$KW/H

Out of pocket cost $9500

There is only $80,000.00 left in the SGIP FUND for your specific circumstance. The fund does get renewed and currently people in your category or on a waitlist.

To be able to proceed with the application we need a signed contract and financing approved.

Please read the program's specifications directly on their website if you have additional questions.

https://www.selfgenca.com/home/about/

https://www.selfgenca.com/home/program_metrics/

Monthly payment estimated to be at $70-90 on a 20 year loan for the balance of $9500.00 or $170-$185 on a 20 year loan if you keep the incentives.

Attached is a picture representing your setup on another installation.

On Wed, Jan 12, 2022 at 4:45 PM Rusell Hardine wrote:

thks

From: John Fontaine

Sent: Wednesday, January 12, 2022 4:30 PM

To: Rusell Hardine

Subject: Re: Solar Battery System from SCI program

Hello,

The manufacturers will get back to me by tomorrow to see what is available.

I will give you the quote tomorrow.

Good evening,

On Tue, Jan 11, 2022 at 5:18 PM Rusell Hardine wrote:

thks

From: John Fontaine

Sent: Tuesday, January 11, 2022 5:15 PM

To: Rusell Hardine

Subject: Re: Solar Battery System from SCI program

Hello,

I will reach out so see what works and what is available for you type of system and get back to you ASAP.

Thank you.

Regards,

John Fontaine

Advanced Conservation Systems Inc

[protected]@advancedconservationsystems.com

[protected]

On Tue, Jan 11, 2022 at 4:54 PM Rusell Hardine wrote:

Russell Hardine

14520 Stoneridge Ct

Santa Clarita, CA 91387

CeLL [protected]

Advanced Conservation Systems Inc

[protected]@advancedconservationsystems.com

[protected]

I've already been without power for 2 days and running things with my generator but realized today my neighbors have power again and discovered my ex fraudulently called Edison and had them turn off my service and cancel my account.

They said no one is in the office till Monday and won't have anyone till Monday to turn it back on. I of course did not receive and notices or bill to confirm this but my entire fridge & freezer are packed and even with generator running loud and carbon monoxide alarms going off throughout my house all the time, I'm loosing my food fast and I'm disabled single and live alone and it's very scary especially at night especially without power especially knowing someone purposely shut off your power and who knows what else they will do... and the worst is I'm listing my house to sell and hired people to work all week to prepare and none of them can work and I'm gonna miss my photo appointment Tuesday cause of this

Horribly untrained. Almost died because customer service to supervisors had no idea how to fix a simple problem. Mass confusion the left hand didn't know what the right hand was doing. I almost died if I hadn't called c p u for help. Was ignored, mis-led told many untruths and they called me a liar many times. Totally unacceptable. I was 100 o/o right at the end. To much to explain on paper would talk to you in person phone call. You will not do a thing but I am also writing several major companies about this complain and the government on treatment of the elderly. This was pure and simple elder abuse. I am 74 multiple health issues that triggered this whole mess. Sce should be shut down and reopended with a whole new management.

I paid 1,300.03 on may 6 the amount was withdrawn from my bank account I have the picture to prove it! however it was not credited to my account!

Please correct the mistake. customer account [protected] the bill was submitted several times at my bank but did not go through due to insufficient funds it did go through on may 6 2022 and I’ve submitted a picture of my bank account showing the withdrawal in green for 1003.03 on 5/6/22

We have 24 solar

Panels that have always acclimated our electricity usage. The past few months, suddenly SCE is adding hundreds of dollars to a section in the far upper right hand corner to be paid by the years end. For example, even though our bill shows in the negative, that amount we have to pay by year end increased by $300 two ago and by $480 last month. When I called in last month they said the panels are not generating enough for our usage. My husband is in palliative care at home, no equipment, he’s 86 - we use very little

Electricity - our usage didn’t suddenly jump $300- $480 a month! Our solar panels have been cleaned and checked out - they are functioning perfectly well, and so I called in again this last month when $480 was added to this year end amount. We’ve had our panels for many years and have never owed more than a few dollars a months - and this annual charge due they add to each month was never more then $1200 a year in the past. The way it’s going now, it’s as if our solar panels are completely useless! We live off social security alone and got our solar panels to be able

To live within our means. Who overseas these hikes? When I research they talk about increases of like $12 a month - NO - they are sticking hundreds of dollars to us a month and someone needs to look into this for us. This is SCE - our panels are producing and working just fine!

I haven't received a bill since november 2021. When I log into my account it states I have a zero balance. When I try to make a payment arrangement it does not allow as my balance is zero. When I contacted customer support and spoke to operator miah-7738 he stated there is a delay in the new billing system. He stated I was not billed because they did not know I was not paying on my account. He stated he would open a ticket to have a "manual" bill generated and the estimated time to get that information to me would be another two billing cycles! Another two months of payments added to my already pending 6 months! How are customers suppose to pay this! This time estimate is absurd. Having a new billing system down for 6-8 months, almost a year is not acceptable! Your customers cannot afford this! This is a sce problem and customers should not have to pay for their lack of capability! I need someone who can help!

Hello - I have been monitoring my usage daily since the beginning of 2022

I have been on the budget plan for 10 plus years, last year my payment was never raised, and at the end of hf the year I get a 1300 balance at the end of the year. Now for 2022 I have been paying my bills IN FULL on a monthly basis but your web site shows I have a balance due of 132, what is this?

Friday April 15, 2022 at approx 4:30 pm was speaking with the new service customer service representitive. He was argumentitve and not helping us, so we asked for his supervisor and he immediately hung up on us.

We called back again we got the same guy, he played it off that he was somebody different. we told him we wanted to make a complaint and wanted to talk with a supervisor. So he asked for my name and number and put us on hold for over 30 minutes, (have pictures to prove the calls and the length of time on hold)

My husband has been in the construction field for over 44 years, and we build Spec Homes. We build and sell power poles online and set our own Power poles and for other people... It is a simple process.

But we had problems with your representive which has delayed our project in getting a design planner to contact us.

We ask for your help in this not only to correct this gentlemen but to move our project along. We have a supervisors # that we will also be calling and asking for his help. This is a process we have done several times on past projects with edison, but was always done in person.

Have not received a bill since March 22, 2021

SCE's billing system is broken, and auto-pay customers are being hit with massive withdrawals for 5-6 months of electricity at a time. This has been happening for over a year and this $23 Billion corporation can't seem to find the neglible amount of money necessary to fix their billing system. In my case, they dipped right into my account and hit me with a +$1000 charge for 5 months of back electricity. Thank god it was Winter and not my summertime bills. There was no notice, just "BANG, sorry we took $1,200 out of your account right before your rent was due. Haw haw, chump!" Adding insult to injury they sent a letter six weeks later and arrived today telling me that it "may happen" to me in the future. Jeez, sure woulda been great for that letter to arrive BEFORE you drained my family's finances.