Southern California Edison [SCE]
Reviews and Complaints

SCE's billing system is broken, and auto-pay customers are being hit with massive withdrawals for 5-6 months of electricity at a time. This has been happening for over a year and this $23 Billion corporation can't seem to find the neglible amount of money necessary to fix their billing system. In my case, they dipped right into my account and hit me with a +$1000 charge for 5 months of back electricity. Thank god it was Winter and not my summertime bills. There was no notice, just "BANG, sorry we took $1,200 out of your account right before your rent was due. Haw haw, chump!" Adding insult to injury they sent a letter six weeks later and arrived today telling me that it "may happen" to me in the future. Jeez, sure woulda been great for that letter to arrive BEFORE you drained my family's finances.

Just installed solar panels.
My system made over 850 kwh for the last billing cycle.
Edison is claiming I only made 505 kwh.
For years they have been raising my bills and pressuring me to get solar. Now that did, they are trying to cheat.
What a disgraceful company.
I believe they are doing this to a lot of people.
I think a massive class action lawsuit is in order.

We are a retired couple on fixed income, living alone in an old apartment FOR MANY YEARS, both with serious health issues. The old apartment is ALL ELECTRIC. So, we have to depend on SCE.
(No gas lines in this area) BTW, we have NO A/C., AND WE HAVE TO DEPEND ON ELECTRIC FANS AND HEATERS.
Our last bill was for $ 478.00 DOLLARS! SOMEHOW, It has been "creeping up" for years. Their "billing plans", intended to help customers to "manage their usage" (?) are (intentionally?) difficult to understand (BTW, we are BOTH college graduates. I'm an engineer)
I just found out that "somehow" (AGAIN) we were placed in their "TOU-D-PREMIUM" scheme. Per their website and confusing paperwork, that "plan" is supposedly intended for PEOPLE THAT OWN ELECTRIC CARS. We have an old gasoline Volvo. Period.
Will try to reach them somehow, but based on what we read, and previous experience, we are not optimistic at all.
Shame that the California PUC Public Utilities Commission, does nothing about this.

no bill in over 2 months in the mail. acc no. [protected].

Frequent power outages

I have had solar for a few years now. I have called and complained to SCE that I think something is wrong with my billing, but I am always told I will see a saving. Not so. Yes, I am saving on the bill, but not enough to have installed solar in the first place. I have the Solar Edge monitoring app and can see I am generating far more than I use, yet at the end of the year I always end up with a big bill, unlike the big fat check I was told I would get.

I doubt that Sou Cal Edison intends to waste money and resources. Perhaps this information can be sent to the correct person as there is no way to contact Sou Cal Edison except by telephone to someone who is really a buffer rather than a facilitator.

I live at 605 E Pedregosa Santa Barbara CA a/ka as 1902 Cleveland. My electricity has been turned off about 8 times this year for "maintenance". Usually I get a notice, but today I did not. I went out to ask a worker how long the electricity would be off. Reply: all day as replacing pole. I looked up at the perfectly fine looking pole and pointed out they had just replaced the arms on the pole two months ago. He agreed that it did not make sense to be replacing arms and then taking the pole down to replace the pole.

The worker also confirmed: THIS HAPPENS ALL THE TIME. This explains why my electricity has been turned off so often. I can understand an isolated mistake, but according to at least one person who does the actual work, this is the way the company is run. There is total mismanagement of maintenance with work being done that does not need to be done, and work that is wasted by removing what was done within months of the previous maintenance.

Please, someone do something about this chaos.

Thanks.

I have installed solar panels in my house and received the permission to operate in January 2021. However, I am STILL paying for electricity as if I don't have solar panels. I have submitted two "tickets" regarding this issue: June 2021 and October 14, 2021. Both of them have been unanswered. I just hung up with a "manager" who told me that she will submit ANOTHER TICKET and that I have to wait 30 more days for an answer. THIS IS UNACCEPTABLE. I AM NOW PAYING EDISON FOR A SERVICE THAT THEY ARE NOT PROVIDING.

We been trying to get power for this house over five months and still waiting for service. How long should it take to get new meter for the property. Every time we call they told us should not takes more than one week but it had been over 5 months .

[protected]@yahoo.com

Turned off power at 17:30 on thanksgiving eve in Malibu due to winds. As of 15:40 THANKSGIVING DAY, power still has not been restored! ON THANKSGIVING! The food we purchased will be ruined. Of course, since it is THANKSGIVING, no one is at SoCal Edison to answer questions. I am sure their employees have power. Winds have stopped for hours now! In the 6 months we have lived in this residence in Malibu, we have lost power 4 times! SoCal Edison is the worst! LADWP is so much better!

My electricity was provided Western Community Energy until June 2021 when because of their bankruptcy my account was switched to SC Edison . At this time I received letter from SC Edison informing me that I was enrolled for the CARE program. I retired in January 2021 and my low income qualified me for this discount program. Unfortunately, at the end of October I received another letter from SC Edison stating that they made a mistake enrolling me for the CARE program and the discount that was given as a part of CARE was rebilled back to my account. I don't think that is fair because if I knew few months back that I have not been enrolled I would enroll back in June and would be receiving the discount from this moment on . After I received a invoice on 10/22/21 with the discount billed back spoke with the SC Edison representative and also Dean, the supervisor and their answer was that even that was their mistake they wouldn't reinstate the discount given and I am responsible for paying in fact for their mistake.

Socal Edison Turned off power without notice or cause. claimed sagging power line the reason. 5 adults in the home one aged 86 and needs 24 hr care.
this happed 10/18/21, no service for 3 days. Repaired and lifted sagging power line. but damages done. Awaiting permit and inspection from the city but very hard to schedule online and virtual inspection

I had a power outage on 10/4/21 at approximately 7:23pm to 10/5/21 at approximately 1:30pm. Then I had another power outage on 10/6/21 at approximately 12:23am to ? (still going on at 10/6/21 1:45pm PST). During these times, SCE made no attempt to provide generators for temporary service until power could be restored. I work from home and the outage interruption caused me to lose money for 2 days (so far) plus I had to buy food for my kids 3/4 times a day, which was an added expense and not to mention the food that spoiled in the refrigerator. I live in an underserved community and SCE did not provide the level of service that a privileged community would receive. SCE should have been on site 24/7 working to resolve the problem but instead they left the job site for hours at a time. SCE made no attempt to reach out to the customers to offer them a stipend for the inconvenience this has caused there customers. I am very very disappointed in SCE and will pursue a class action lawsuit due to their negligence in my underserved community.

My bill has more than doubled over the last 4 billing cycles, my apartment is only 800 sq ft. the month of June my bill was $250.35, July $351.08, August $333.77 and September $293.66. SCE is claiming that my apartment is drawing more power than a house 3x its size. They do want to admit to any billing errors or system errors they did try to tell me the increase was due to .01 increase from October 2020 but something is not right. My average bill in the summer is $160-180/month but as you can see the last 4 billing cycles are much higher than that.

Account number [protected] bill was excessive, excessively high. I would appreciate if it could be explained why ... We have paid the 720.18 full...we are solar and have never, never had a bill this high and were out of town 1 week of this billing cycle. We had no changes in our usage so don't understand why. Photo of bills and never over average of $25.00

Appreciate I'm advance your assistance with these questionable charges.

2 representatives of SCE arrived without permission nor prior notice to my elderly mother's property, and proceeded to walk around her entire front 1/2 acre taking photos under the guise of"looking for the stump" of a tree that fell months ago and offering "free" help on her property for what, we cannot even surmise. My mom spent THOUSANDS having the fallen tree dealt with. It took SCE about an hour to pull the still intact lines up after it fell, NO BIG DEAL. And yet months later SCE is harassing us over LITERALLY NOTHING...TREE STUMP HAS BEEN GONE SINCE THE WEEK THE DAMNED TREE FELL. Private property is PRIVATE.

I am a senior citizen, who switched to solar to save money on electricity.Last year I received an $800 refund from edison stating I made more electricity than I used. This year during the same time period August, they sent me a bill for $1300 saying I used way more than I produced. My solar company told me I made the same energy as I did last year. There is only my wife and I and we have done nothing this year that we did last year. A/C set at 79 degrees.
I had an electrician come to my hose to measure amperage of all my utilities, and he told me everything was normal, no excessive draw. Now how is it possible for there to b e a $2100 swing in one year. I feel my electronic meter is either faulty or hacked into going faster than the electricity I am using. I have called Edison many times complaining, even after waiting up to an hour to get a human to talk to . I get no response, I feel they act like criminals, with no competition to worry about.
Please help

The following complaint is almost identical to a previous complaint, demonstrating that SCE has done nothing to affect change to a misleading service:

I paid my electricity bill online, receiving no error messages during the process and a PAYMENT CONFIRMATION at the end. I received absolutely no communication about the payment not going through until my next bill from SCE showed a $7.00 "Returned check charge". After talking to someone on the phone, they said that there may have been a wrong input of an account number. I was charged for this incredibly minor typo, which is unreasonable, and unjustified because no check was returned or even involved. Typically, a mistyped checking account number will return some kind of error message by the online payment program, but none was received here, and the payment was FULLY CONFIRMED. Therefore, I had no way of knowing about what had occurred and considered the payment taken care of. However, "customer service" basically informed me it was 'not their fault' and I simply had to deal with it.

After going online, I've found that this has been occurring to customers for YEARS, and no one has done anything to fix or change the faulty system. It seems this company is enjoying the late charges they can apply rather than actually caring about consumers and the money they work hard to earn. The fault is in the system, not the consumers. How in the world is the consumer supposed to understand how the system works, especially when receiving a confirmation page? This is at best unclear, and at worst, intentionally misleading to allow SCE to make an extra few bucks.

I sold my home in Thousand Oaks, CA last October and called SCE to close my account. I paid my "final bill" and thought everything was fine. Then in mid August, I went to my new home in Arizona and there waiting for me was a bill for 843.06 stating it was a late bill. I called and the woman told me they had made mistakes in my monthly billing for 2 years and had to redo the bill. She said they sent me an 80-page bill, which I never received, even after requesting it again. This is an exorbanant amount of money for me to pay. Why wasn't the bill sent to my email or PO Box, which SCE had? It has been almost a year and I suspect fraud. I am filing a formal complaint with California Utilities Commission. Do I have any remedy?
Closed Acct #[protected]
Utility Services past due amount: 428.06
Other charges past due amount: 415.00
Total past due amount: 843.06
Customer Kelly Hume,
Address for said charge: 1278 Whitecliff Rd., Thousand Oaks, CA 91360
Date of Notice: July 31, 2021

First of all. After April of 2021 there was no bill sent to the billing address, 260 East Bradley Ave. Second. #24 El Cajon Ca. 92021 until August. At this time the bill was up to $950.01.

Second. I have tried over 10 times to reach one of your customer service representatives by phone only to get an automated system and the one time I did get to an actual person to talk about the billing issues he transferred me to the automated system which would be fine if it weren't for the fact that I have tried twice to pay the bill with the automated system with my debit card only for the transaction to say it has been completed but the money was never taken out of my account. Then I have tried twice to use your website to pay my bill with my debit card and both times there was a confirmation that the transaction was complete and was pending on your part only to also not have it go through and the money still hasn't been taken out of my account. Please contact me. My phone number is [protected] and the service account number is [protected]. I honestly don't know of any further actions I can take to in this matter. Thank you.