Georgia Power
Reviews and Complaints

I recently signed up for the Drive Electric program with Georgia Power Company, and I must say it has been a game-changer for me. The process was smooth, and now I enjoy the convenience of electric vehicle charging at home. Their service is reliable, and I appreciate their commitment to sustainability. Highly recommend!

I mailed my check t pay my bill on June 7 2024 and you have not received therefore I had pay it electronically. I called customer service and it took me 3 day to get thru which is totally unacceptable. This has force me to pay the bill twice. I am a senior citizen and I should be able to pay my bill the way I feel most comfortable. The check still has not been received by you and todays date is June 28 2024

I used a third-party company named Deferit to pay my bill on December 6, 2023.

I was provided the confirmation number [protected]. I recently realized that this wasn't credit for the past month. I have contacted Deferit and they provided me the attached document with proof of payment.

Deferit has provided sufficient evidence that was paid on my behalf; however, customer service has not be able to assist. My account number is [protected].

I requested that a supervisor call me back two weeks ago and I still haven’t received a call back yet. I was either illegally removed or mistakenly not placed on the monthly budget power plan because of my knowledge of its benefits and how it saves money. I changed addresses and had my power stopped and then reconnected at a new address. Because of my past experience with the monthly budget plan and its benefits I requested to be placed on the monthly budget plan at my new address. Months later I discovered I was not placed on the plan as requested. I asked that a manager call me back ASAP, and after two weeks I haven’t received a call.

Because of the mistake my power was disconnected and I was given a prepaid option as a remedy and to restore my power. Prepaid id not affordable and I need to speak with a manager about this issue.

I called to ask them to reverse a card payment since ga power told me they are the company that handle the card processing. When I spoke with a customer service rep at bill matrix, they lied about reversing the payment and never sent any proof at all that they did. I request proof in the form of a email or text, yet they provided no evidence they done anything. Only their word. They told me the process would take 7-10 business days and after that time period, nothing was changed. It's pathetic that companies like this do pitiful things like this. They will not get away with this.

I live at 148 Turners Court Canton Ga. Several months ago a storm came thru forcing uncut limbs to strike transformer and powerlines. This caused some to hit my home causing a fire and other damage. An emergency truck came thru and trimmed lightly around the transformer. On four different times trucks have been in the area trimming trees along the lines. I and my neighbor at 136 Turners Ct. have requested the limbs along the lines and transformer be addressed. They have still not been trimmed and are going to cause problems if not addressed. Please have someone trim this area between 148 and 136 Turners Ct. to prevent future damage.

Thanks Jerry Ragan

This happened more than once : the bill of GA power show that I used over 400 kWh of electricity within one hour and this happened in 3 AM or 4 AM according to the hourly graph. According to my search, only large industrial facilities can use that much electricity within one hour, so this is obviously impossible for a one bedroom home! But customer service insisted that their report never goes wrong and I must pay for that strange bill. I attached two pictures of this situation happened on Dec 5 and Dec 8. Last time the situation happened was in August and I don’t know why it suddenly happens so frequently!

The last wind storm blew 3 trees in my line! They came out and cut the trees but let them fall on my internet line! This is ridiculous! Lazy workers! You can plainly see where they cut the trees ash’s they fell on the line, they didn’t report or fix. Now I’m weeks with service before Kinetic can come fix the line😡😡😡😡😡

You can plainly see that cute the trees ash’s my line is under it

Date of occurence 8/10/23. Ga power

Gross and dangerous info provided to male workers. No response, abuse of a veteran disabled citizen. If you are shot, it will be your doing. Stop the harassment❗❗❗ you have greatly harmed the citizen ❗❗❗ we seek a $5.000 payment for the gross harm you are causing continuously. We have emailed to [protected]@southernco.org, no response for months❗❗❗

I am a 100% disabled veteran on a fixed budget, and I recently saw my bill go up 20.00. I attempted to talk to a representative and he was not helpful in trying to even assist me in options that would allow me to stay where I am confident, I can pay my bill along with all my other bills. My bill has been consistently at 172.00 and out of nowhere seemingly it jumped to 192.00. I explained I am disabled and on a fixed income, and I cannot afford my bill to jump like this.

He then went to state that it could go up even higher and I have no other options but to use GA Power. I asked could I place a complaint about it, he stated no. I asked is there a way I can put a complaint in general to GA power and he also stated no. He was completely unprofessional in trying to even show compassion to my situation.

We are a commercial customer and I own a shopping center in Atlanta. I cannot get anyone to help me putting power back into our name (as owner/manager) of a suite in our shopping center. I have been getting the run around from your employees and it is costing my business a great amount of money! I have been calling & emailing every day for 4 weeks and no help. Pathetic.

I have a power pole in my front yard, it has taken abuse from several storms and hurricanes, power lines on the street Hammock drive have been compromised many times. Ga Power has been good about getting power back on pretty quickly, however in my case, the power line to my hose has been damaged and will definitely have to be repaired by... the bracket to the house where it connects is broke and bent from the stress on the line when the trees fell on them. The roof of my house is less than an inch from the power lines and it is old everything, which makes me realy uncomfortable with it, worrying about fire or lightning. We just had a major hurricane that has damaged a great deal of trees and power lines in Valdosta, I need more than a suggestion on how to get it fixed, Electric Companies local, Insurance, anything might help...

Your Contractors cut tree limbs from around the power lines at our Church, located at 1419 Peachcrest Rd Decatur Ga. 30032. That was over a month ago. They piled up the limbs in the parking lot in parking Spaces. We put in two Orders to have this problem resolve. We were patience, thinking they would come back and remove the limbs, but to no avail. On 9-19-23 we paid $75.00 to one of our members to come out and remove those limbs. If we had to use a company, it would have cost much more. The name of our church is Atlanta Bible Baptist Church.

Pictures of the Limbs were sent two weeks ago.

We live in Huntcliff in Sandy Springs and both my wife and I work from home. Since moving into Huntcliff 3 years ago we have had multiple power outages or power disruptions (off for only a few second). While they have been erratic and in most cases unexplained, they have been consistent and ongoing.

Not only is this annoying and inconvenient, but we are now seeing damage to our computers, notably the hard drives. We have both lost data and and many technical problems with our computers (laptops and desk tops).

What can be done to rectify this problem? How do we receive some relief from the disruptions as it is difficult to put a value on lost time.