Georgia Power
Reviews and Complaints

September 25, 2020

To whom it may concern

My name is Moyzetta McGee and Im writing this letter because Georgia Power is refusing to allow me to prove that the electricity service that was turned on at 3627 Forrest Park Rd apt 10 Hapeville, Ga 30354, account number [protected], past due amount, $211.41 is in fact doesn't belong to me (attached is the email that was sent to me)

I relocated to Savannah Ga and on June 16, 2020, I initially contacted Georgia Power to have services turned on at 9400 Abercorn Street apt 114. (the account number for that account is [protected]) I was then informed about the past due bill. I had no knowledge of it and the customer service representative placed me on hold, which I stayed on until I got an emergency phone call and had to hang up. I had to leave Savannah and go back to Atlanta due to a family emergency so I didnt move into that apartment. I left Savannah June 18, 2020 (attached is my hotel receipt).

On July 10, 2020 I receive an email stating that services had been turned on at 9400 Abercorn Street apt 114. At this moment Im confused because how are there lights on in an apartment and city I'm not in. Automatically I call and I'm asking questions because I didn't authorize or confirm to have service at that apartment after speaking with them on the 16th of June. I call and was told that since they didn't heat back from me, they turned the lights on. Now if you hadn't heard from me, that should have said, well she must doesn't need our services, lets close this account. NO! What happens? The lights are disconnected but who gets a bill, July 10, 2020, the day AFTER I called and was upset, for $240.66 that was due on July 23, 2020. Then on July 15, 2020 I receive another bill for $273.79 that was due July 27, 2020. Then another bill comes to my inbox in the amount $155.00 that was due July 21, 2020 (attached is all receipts) I moved back to Savannah, same apartment complex, but a different apartment. Upon establishing service and paying $145 for my current residence 9400 Abercorn Street apt 314, I was given the fraud department email to send a copy of my drivers license and social security card. (attached is the email I send and the email I received).

I received a call from a gentleman, in which I didn't catch his name. He asked me questions about 3627 Forrest Park road apt 10 and just like I told him, I lived at 827 Forrest Circle but I've never lived on Forrest Park Road. He then proceeded to ask me if I knew a Lakeisha Neal (Spell check) and I responded no because I do not know anyone by that name, as I'm not from Atlanta and my sister and nephews and brother in law and his family is all I know, not to mention the people I work with and that's just first name basis. He also stated that my email address [protected]@gmail.com was on the account. Of course its going to be on the account because that fraudulent account was added to my new account. So he told me I would be receiving a fraud packet and I was to fill it out, submit proof as to where I was living when the account had been established and I had to go make a police report. OK fine. I waited that day, and got nothing. I moved into my current residence on August 14, 2020. I'm constantly checking my email for the fraud packet, nothing. I've called Georgia Power customer service and they put me ion hold and then I be on hold so long I hang up. Last time I called Georgia Power, I wanted to know why my light bill was over $200 and I haven't been in my apartment for a month. So I did my own investigation and I'm guessing since they linked my email address to the fraudulent account, they feel as if I knew about it and don't want to pay and transferred that bill to my new service. Now my light bill is $409 and I haven't been in my apartment 2 months yet. Attached is the bills and as you can see, transferred debit and other previous service charges. I feel I shouldn't pay for service I didn't authorize. I want to see when this account was made, the day and year, and I want to be given the chance to prove that that bill does not belong to me. Now they want me to agree to a payment plan or my lights will get turned off. I don't think that's fair at all. They just automatically assumed the bill is mine and have not shown me any indication as to why they feel that way. I hope its not because I said I lived at 827 Forrest Circle and the address is on Forrest Park Road.

I want to see the dates 3627 Forrest Park Road apt 10 had service and I want to prove that I was living elsewhere and had no knowledge of any service being established in my name

Thank you,

Moyzetta S. McGee

*Hopefully I can attach the files with this letter and give a brief explanation of each one*

I was driving down Old Rosser Rd. Tucker GA and hit a log in the road (have picture). Apparently a tree fell across the road a hit a power line and GA Powere was called. They did a poor job of clearing the road and left part of the tree in the road with no markings. It causerd a lot of damage to my car. Estimate from. Stone Moungtain Toyota is almost $600. I have callerd Property Damage but they do not answer their phone .

I prepay power. I have a deferred balance also. My rate is over 16 $ a day and I have paid close to a thousand just this month to keep it on. I live with my 80 year old mother and she is on a fixed income. We are about to be without power until next Tuesday. I have tried to contact Ga power but have been redirected and even hung up on. Have spoken to no one. I understand I prepay my power but the rate is more than double and I understand the part of payment going toward the deferred balance but have the rates gone up double since last year? And I thought that since my mother who is the account holder and eighty years old would have some kind of protection that we don't lose our power tomorrow. I am frustrated. I have sold some of my belongings, pawned items and I have nothing else to do for money until next Tuesday.
Please help.
My account number is [protected]. 4924 Roxbury drive in Columbus ga. Sarah Webb

We have a small office building and typically pay our bills online from our checking account. Unfortunately our checking account was fraudulently used earlier this year and we had to change the account number. We paid the GP bill from the new account (using the bill pay feature) GP sent us a letter indicating a retuned check from the new account (?) and is now forcing us to pay with a debit card for 12 months until we "reestablish credit". Customer service had no sympathy when I discussed the matter on July 2, 2020. My only request is for GP to recognize that this sequence of events was caused by FRAUD.

My name is Bonnie Russell. My mother Mary Spence is 94 years old. We live in a small house that has not had working heat or air conditioning for ten years. The vents are choked with dust. We have no smart home features that affect our energy usage because what we live in is the furthest thing from a smart home. Only old and disabled people live here. I have arthritis, diabetes, and chronic pain. My mother has a heart condition, high blood pressure, arthritis, and a host of other serious medical problems due to her advanced age. Our latest bill from GA Power is $543. There is no possible way this meager residence could ever use that much energy. It is not the first unreasonably large bill I have recieved. I called and explained the conditions of the house recently and they said they would send someone to my address to examine it. No one ever showed up. I tried to email a complaint to GA Power customer service, only to learn that they do not address these legitimate concerns by email. I can not even seem to find the email address of their CEO, Paul Bowers. I am frustrated and very angry. So I am posting this complaint here. My mother does not understand what could cause such a large bill. Half of the electric outlets in the house are burned out. I deserve much better customer service than this. Electricity is a vital need for the disabled senior citizen occupants of this house. To not even send someone to examine the house when they said they would is just wrong. Again my name is Bonnie Russell, posting this complaint on behalf of my 94 yr old mother Mary Spence. My email is [protected]@gmail.com. I would greatly desire some capable official from Georgia power to see this complaint, understand how serious it is, and get in touch about possible resolution. Because this bill is not correct, and has not been for a long time.

Sincerely,
Bonnie Gail Russell
Mary Spence
Brunswick, GA 31525

My name is Sharon Mims. My account # is [protected]. On 01/14/2020, I had a VERY bad experience with Georgia Power and I have NEVER had an issue like this before. So, in early December, I met with an Action Pact employee that conducted my assistance process - once completed he stated that I would receive a $400.00 voucher towards my lights. Then, he sent the pledge in to Georgia Power. On December 29, I called to follow up on the pledge and an representative stated that my account is showing an $400 pledge and that I would need to pay the balance. I stated okay thank you I will set that up at a later date. Then, on December 31, 2019 - I called Georgia Power again and asked the representative to let me know how much I would need to pay to keep my lights on along with the $400 pledge. The representative stated that I would need to pay $142.25 and my account would not be in danger of being disconnected. I then asked her to explain my bill to me as she stated that it was behind three months and I wasn't understanding that because I pay every month and I know that if your three months behind it will get disconnected anyways. So she did and the conclusion was to pay the $142.25 by January 10, 2020 and my lights would be fine. Around January 06, 2020 I called Georgia Power and after the representative answered and verified my information, I verified with her that a pledge was on my account for $400.00 - she stated yes she does see that pledge on my account. Then I asked her if the $142.25 is all I need to pay to keep my lights from being disconnected. As she looked over my account, she stated yes as long as it's paid on or before January 10. I stated okay thank you. On January 10, 2020, I made an online payment to Georgia Power in the amount of $142.25 (I printed my receipt and received my email stating that payment was made in this amount).
Well GUESS WHAT...after making that payment and thinking that my lights are okay. On January 14, 2020 - I go home for my lunch break and MY LIGHTS ARE OFF! At 12:15pm I immediately contact Georgia Power to see what was going on. The representative let me know that because of non-payment my lights were disconnected. I explained to her that I have made the $142.25 payment on the 10th and I had a pledge of $400.00 for assistance from and agency. As she looked at my account she saw that the pledge was paid BUT only for $350.00. So my lights were disconnected over $50.00 that I knew nothing about. Then I let the representative know that as long as I have been a Georgia Power customer and being this is not my fault - my lights get disconnected for $50.00 and I don't receive any notification of this. She stated that it's not Georgia Power's fault either and Georgia Power does not call and give notifications. I stated WOW...and let her know that I have been calling to follow up with this since I received the pledge. She stated that she has an option of paying $281.93 today, or on the 21st or either go on Pre-pay to guarantee services to be reconnected. I let her know that I cannot pay it today and do not want to go on Pre-pay, however I can pay it on the 21st. She stated that she would notate this arrangement on my account. I then asked her to allow me to speak with a Supervisor - she stated that one was not available but she would email one to contact me. I let her know okay. She also stated that she has sent an notification to the technician to restore my service. I stated okay thank you. At 1:11pm on January 14, 2020 I called Georgia Power back and let the rep know that my lights have not been restored as of yet and asked if I can contact the technician or if she can provide me with an accurate time of restoration. She stated no that she could not do that but services will be restored today. I stated okay thank you. At 3:07pm on January 14, 2020 - I calledGeorgia Power back and let them know that my lights have not been restored as of yet and I have four children and food in the refrigerator that I do not want to spoil - because I don't receive food stamps and jump up and go back to the grocery store. She stated that my food shouldn's spoil within those short hours and they will be restored today - I also asked her to speak with a Supervisor and she stated that she would email one to contact me. I waited and waited... At 4:41pm, I called Georgia Power again checking on the status of my restoration, the rep basically stated the same thing as the others. I asked her what time does the office close, she stated 7:00pm but the technician will work until 9:00pm. I stated okay. So, my husband came home from work around 6:15pm and called Georgia Power to check the status of our lights being reconnected, the rep. looked over our account and stated that she does see where service is disconnected and stated that they will be restored today and he let them know that the previous rep. stated that the office close at 7:00pm and we are needing electricity. She stated that the 7:00pm was not true and that the technician could work up to midnight as long as all orders are complete. He thanked her. At 10:30pm, STILL NO LIGHTS! I called Georgia Power back and let the representative know that I have been on the phone back and forth since 12:15pm up until now with Georgia Power and everyone is giving me the run around, I asked her to please tell me the truth -Are my services going to get reconnected tonight or no. As she looked over my account she stated that the order says today the 14th so yes ma'am they will be reconnected. I stated if she could have a Supervisor to contact me that would be great. AS MY FOOD IS SPOILING THROUGHOUT THE NIGHT...WE STILL HAD NO LIGHTS, PHONES WERE DEAD, AND NO HOT WATER WITH FOUR KIDS ALL NIGHT LONG! On
January 15, 2020 at 8:11am, I called Georgia Power again and after she verified my account, I let her know my situation and what happened. And as she looked at my account, she stated that it shows that the technician restored services around 6:00pm. I let her know that it was no way because we were home the entire time and saw no one in our yard... so she stated that she can only go by what was reported. So I stated okay, I will need a Supervisor to contact me and I will need to know how to file an complaint. She stated that she would email an Supervisor to contact me and that the only way to file a complaint is through a Supervisor. I stated okay...I guess that will not happen because no one has returned my call as of yet. The rep. stated that someone should contact me by Friday... I AM WAITING FOR THE PHONE CALL! Then the rep provided me with the breaker box instructions to get my lights back on, which was to go the breaker box inside the home and cut it off them go outside to the breaker and cut the main switch on and then go back inside the home and cut it back on. I did and I have LIGHTS! Then I let her know that if they were restored around 6:00pm - why didn't the other representatives let us know to do this to have light - I am completely confused on that unless the technician put 6:00 on the order but really did not connect them at that time. Also, no one let us know that we had to complete this step for services to be restored - they just let us keep calling and calling wasting our minutes...My point is LOOK WHAT I HAD TO GO THROUGH -- NO ONE SHOULD HAVE TO GO THROUGH THIS AT ALL ESPECIALLY WITH CHILDREN!Something needs to be done about this...

Hello my name is Sharon and I had a car accident on November 12, 2019. I was arrested on the scene and the other driver was at fault. Due to me going to jail for 4 days I lost my job. I didn't get to see a doctor after putting in 2 request on 2 different days. I made a payment on November 15, 2019 for $280 and some cents at Walmart. My balance left was $194 and some cents and I made arrangements for 12/18/19 to pay $345 because I thought they would had made a decision for my unemployment but I'm still waiting on a decision. I have to go to physical therapy 2 times a week for my back, neck and head. I don't want my lights and heat cut off because off me not paying my bill today. I just need another extension to see if I can get an agency to help pay my bill. Can you please give me another extension? I don't want my lights and heat to get cut off because my children and I don't have any where to stay. I just need more time. My name is Sharon Gant-Wadley and my address is 2740 landing loop Dr Augusta ga 30904. My phone number is [protected]

Georgia Power did not process my check payment on my due date 10/21/19 and I sent it via my bank on 10/8/19. That is plenty of time to process it. When they did not process my check by 10/21/19, I went and scheduled a payment online which processed on 10/22/19. I was also told by customer service I had a 1 week grace period so according to that I was on time because it was their fault they did not process my first payment in the first place. That week I receive a delinquent notification that I did not pay my bill and a $30 charge, which made absolutely zero sense. I now owe them $30 for their mistake. I am appalled by the customer service and that these people are still in business. The service is atrocious.

My residential block needs serious renovations. I've lived here for over 3 years now and have had an incredible amount of outage problems. It seems as if this block is always the first to go out and the last to come on durring even the smallest of advertisers weather conditions. No to mention the cronic weekly and sometimes daily power blinks. Blinks that cause me to occasionally have to re-set clocks and reformat my pc and entertainment console due to hard drive corruption. It isnt fair to the paying customers on my block to have to put up with constant outages considering every other block in midtown Savannah doesnt have the same issues. I'm attaching gapower outate map screenshots showing this block and the adjacent block currently being effected.

I moved 8nto a house 8n the middle of a foreclosure situation and I tried getting the power on they quoted me a 150$ deposit I payed it and still me and my children had no power still have no power it's been a week and it's cold I called they said the revenue protection department had a case on the property from previous owner and 900.00 had the be payed that has nothing to do with me and why are they keeping my money for a service never povided

there is a 50 yard right of way through my property and you cut down trees off of that for no reason! Then my tree stand came up missing. I contacted the home office and was supposed to receive a call from your contractor but never did.
Plus the rubbish is left where it fell no clean up. This is a total disgrace to your company.
I will publish the video to social media!

Hello, my name is Sharon Gant-Wadley. I just paid $480 on my light bill because the total was $678.29. This is including my deposit $150 plus one time charge of $30 plus another $30 for a return check. My townhouse is a 2 bedroom and it's total electric. My bill should be $198 but it's $278 and that's and extra $80 on there. I keep my thermostat on 78 and it's been $251 one month and higher. I am a single mother who is going through a domestic violence divorce. I can't afford to keep paying a high bill like this . I'm just starting back getting my life together and going to therapy for my PTSD, bipolar, schizophrenia, depression, a victim of domestic violence and I'm just trying to see why my bill is high every month. I moved in August 2, 2019. I need someone to check my meter and I need more time to pay on my light bill. My address is 2740 landing loop dr.augusta ga 30904

In June 2019, I was offered the Flat Bill Rate and was advised I could transfer the service when I moved to my new location. My lease ended 8/31/2019, in which I had to move due to the owner moving back into the home. I dont feel I should have to pay the $242.09 flat bill rate that I am being charged when I was given misinformation initially regarding the program. I assume this was a sale that employees are encourged to offer for an incentive or bonus based on how many people they can have sign up. I have been customer of this complay all of my life and honestly have never had an issue. We as consumers have no other options. I spoke to an "supervisor" Ms Robinson ext 31289 today whom was very rude and condescending when I asked if she could add upd the numbers she was giving me she said "can you?" I have been in the customer service industry for well over 20 years and would have never replied to a customer that way when I was a representative. I hope additional training will be provided.

I can be reached at [protected]

Thanks,

Shalanda Dixon
Acct# [protected]

I moved to a new address that Georgia Power services, upon calling Ga Power to set up new service, I was advised that I had an account that was $ 1000.00, and my deposit because of that would be $305.00. I explained I never had Ga power service and the information had to be incorrect but furthermore I'd like too go ahead and pay the deposit and get service ASAP, being I have children at the home without any power and it's warm and dark, it was asked I submit verification of identifying who I am, so I sent the rental agreement and my drivers licensee and explained I would not send my social security info via text or email bc that's not secure and that was the bottom line, I then was told that my power service would be delayed because I didn't send my social security card and there is not a location I can personally take that document to for verification so I'm still here without power.

I have been receiving very high power bills. Last month it was 287 dollars and this month it was 307 dollars. Even when we were not there for a month and everything is turned off we. Received a bill for about 100 dollars. I cannot continue with this. My bill never exceeded 150 dollars that too last summer. I am staying here for last 20 months. I would like to get a refund of the amount billed extra. -kk

I called into to figure out why my power was going to be disconnected when I had proof of all payments of bills. The 1st rep was "looking into it" (mark ext 803). He put me on hold for over 30 minutes. When he got back on the phone, he then disconnected me. When I called back in for him, he went on break at this time.

So when I was obviously upset and speaking to the current "supervisor", he tried to argue with me that he wouldn't have just disconnected me and gone on break. He then proceeded to also hang up on me. This is the worst customer service I have ever experienced. Especially with something as important as my power about to get cut off.

I then tried calling back, and I guess they recognized my number and refused to answer multiple calls. I had to then use my cell phone to call in so they wouldn't recognize me, so I could get my issue resolved.

Never had electric service in my name only prepaid. When I called to switch from prepaid to monthly Georgia power said I have to pay 270.00 plus 30.00 to switch from prepay to monthly. I think that's way to much to pay when I never had anything in my name and this my first time placing a bill in my name. I am paying way too much on prepaid and can't afford to pay how I'm paying.

When rains starts the power will go off and back on and off and back and off and back on and then off for several hours. While the On/Off happens, a big light glows in the sky, like a transformer blowing up or something! And during the summer when this was happening a huge sound would come out.
Everything including the A/C will go off and on several times which is not good. All neighbours complain to GA power, it gets fixed! And then another rain happen and this thing happens again!
This is like the 4-5 times this happened in the past 2 months! Please find the root cause and fix it. Tks