Georgia Power
Reviews and Complaints

I am trying to get service turned on. I went out looking for a location that I've used in past years only to find out the company chose to close all branches to save money. Then they are asking for all these documents to be sent in for verification and it takes for ever for that to be done. This is totally ridiculous. If you going to take jobs and go to a online establishment, you still gotta be able to give the same or better customer service. I have always brought my information into a office they check the names and the call a truck to click a button and now I'm being told it takes 3 dam days. UNACCEPTABLE to the fullest. Hire more people or open the stores back. I can't believe this mess. Do a better job Georgia Power and get things done accurately, quickly, and efficiently.

In last two months, we have had power outages many times. Every single rain will cause power outage. The problem is it is on and off many times in a few minutes. Georgia Power customer service could not provide proper answer what has been happened.
We have been living in Medlock Bridge subdevision over ten years. We have never had this situation before.

From Paul Kayhart, 522 Ponce de Leon Manor NE. Atlanta GA 30307.
Work done at GA power utility pool sometime on August 20, 2019 left plants missing and surrounding area trampled and crushed. This area was landscaped. No-one notified us in any manner that work was being done that would affect the landscaping. Minimal attempt at cleanup was done. See photos.

Hello my name is Sharon Gant-Wadley, I currently just move to 2740 Landing Loop Dr. Augusta, Ga. 30904. I previously lived at 2334 Happy Circle Rd. Augusta, Ga. 30906 and I moved from there on March 7, 2019. I couldn't afford to stay there anymore because I had resigned from work January 3, 2017 and my ex husband was the only one that had income coming in. My son and I was homeless from March 7, 2019 until August 2, 2019. I'm currently going through a domestic violence divorce. I had to go through Safe Homes a place for domestic violence victims and they helped me to get a Temporary Protector Order against him for the assault that he did to me. He is currently is in prison for the assault against me. I just got a medical release from my doctor to return back to work. I suffer from PTSD, bipolar, depression, anxiety and a victim of domestic violence. I'm greatful that I found a place for my son and I to stay in. I had got a refund for my deposit in April 2019 or May 2019 for $355.00. I had paid my deposit for $150 July 23 or 26 2019 through my bank and gotten a confirmation thinking that it went through but i received a letter last week saying that my bank returned the check and that you all adding an additional $30 plus $30 for the first bill and the $150 deposit totally $210.00. I'm just asking could you give me an extension until I get paid on August 30, 2019. When I got paid on August 16, 2019 I had to pay my car insurance $204 so I could get back and forth to work, pay an old waterbill for $675.38 so that I can have the water transferred into my name to move in so that was my whole check right there. I couldn't get a Uhaul truck to get our belongings out so my son and I are sleeping on the floor with our blankets, 2 pillows, 5 chairs, a few groceries and a tv. Our beds, furniture and everything else is still in the storage until I can get a Uhaul truck. I'm asking could you all give me an extension until August 30, 2019 when I get paid. I can't afford to have my lights turned off because I can't afford another deposit. Thank Sharon Gant Wadley [protected] or [protected]

I have a live power line in my yard and no power for 12 hours. Contacting Georgia power was met with rude impatient operators. In an attempt to find if I need to make over night arrangements I was answered with "I can't tell you what to do" and they would not give me any idea when service will be restored. It doesn't cost extra for employees to be professional, especially when paying $400 a month for a service that is not being provided. Rudeness aside-take an educated guess on the work load and staffing and update you customers so they can be comfortable and make arrangements to do so. The attached picture shows the line from the pole I. My yard.

Power at this address went out about 10:30 last night. According to the outage map to he restored by 1:45. At 3AM the outage map stated assessing conditions. No sight of trucks and we are in a rural area. Reported calls made informed that no one was called out last night. After 2 calls and FB message 2 trucks appeared in the same location that has been an issue the past 2 outages. The repair seemingly took less than 30 minutes once someone responded 11 hours after the outage occurred. I doubt this is your standard of service.

We will never forget the morning of July 10, 2019. As we were busy in packing for the Italy tour, a big tool truck pulled over to the front of our home. A man knocked the door to claim that Georgia Power has ordered them to cut all trees in our backyard. This was a really big surprise. Initially we even suspected it was a hoax. How can Georgia Power do such thing without talking to us in advance? No phone calls, no letters, no emails, no any kind of communication on this action have been received from Georgia Power.
Since day 1 we know the trees in our backyard cannot exceed 15 ft tall because the yard is under power lines. We carefully chose the trees to obey the law. They include 2 apple trees, 4 peach trees, 3 cherry trees, 2 persimmon trees, 5 pear trees, 14 crepe myrtle trees, and a line of shrubbery. These trees except crepe myrtle have no potential to grow exceeding 15 feet and in fact, they are well below 15 feet after 10 to 12 years. As to the crepe myrtle trees, we cut them below 10 feet every year. A lot of time and effort have been spent to nurture these trees and they are in good shape. We love and enjoy the backyard very much.
We told the tree guys that the trees will never exceed the 15 feet limit but they insisted to cut all trees down to the ground. Since we were in hurry to go, we agreed to cut the trees except the fruit trees. In return, they promised to spare the persimmon and apple trees. When we left home, they had already parked the big truck on the driveway and started to smash the crepe myrtle trees.
Seventeen days later when we came back from the trip, we could not believe our eyes. Sadly, all trees in the backyard including the persimmon and apple trees and even the shrub were cut down to the ground. The used-to-be envied backyard is gone. Years of work is gone. The yard looks deserted. In addition, the fence near the trees is broken. The driveway also gets new cracks and is stained with smashed flowers and leaves (btw: the driveway was just professionally washed on 6/17/2019).
About this ordeal, we, as the property owners, have questions for Georgia Power:
1. Why do you not communicate with us in advance?
2. Why do you cut the trees that can never grow taller than 15 feet? Which law permits you to do so?
3. Why do you break your promise not to cut the fruit trees?
4. Do you have obligation for damaged property?

GA Power was notified serval times by 911 and the fire department that a power line and tree was on fire when there was a rain storm. This occurred several times creating a hazard and additional danger to surrounding neighbors. Tonight, it created an outage which was inevitable but totally preventable. I have a flight in the morning which I have to Pack for. This is us just NOT acceptable as the situation was and has been TOTALLY preventable.

Georgia power employees came to my private property to trim trees on my property. They mutilated to fruit trees that were decades old and would never grow any taller or reach the light lines. They left the cut branches in the treetops. They branches that fell to the ground were thrown in my pond. They left a mess between my two yards making it impossible to walk around the road side of the pond. Also, several of my trimming tools I had out near the location went missing. I am very angry about this and your tree trimmers should have at least minimal knowledge of tree growth. My oldest fig tree, which was about 15ft high and was bearing ripe fruit, now has browning leaves and the fruit has withered. I have spent the last week cleaning up your employees mess after having to buy new trimming tools to do so. Do Better!

I've called and made complaints over the phone before. There is a power box or the box that all the utility wires connect into on a utility pole that is right outside of my house, and specifically, master bedroom and infant's bedroom. It has been making a loud buzzing sound that is disturbing and ruining the enjoyment of my home. It is surely a nuisance and Georgia Power has not rectified the issue and it's been at least 6 months. Someone from GPC needs to come out here and resolve the issue completely.

I have been paying my prepay electric service for a while now using the same checking account. I have never been fee'd for insufficient funds. My payment was recently rejected due to a typo. I could understand if they didn't ask you to confirm. However, I would have not made the same mistake twice. Bill matrix is a paid 3rd party and ga power offers an option checking account free. It's funny I can no longer use this option bc of a technical error. Seems to me bill matrix made this mistake so that I have to pay the processing fee. I also had to pay a returned check fee when it wasn't returned. I feel ripped off and a call could have been made to me as well as a letter of a mistake was made. There's something fishy about this and I will be contacting my lawyer.

I live at 634 Dogwood Drive and several months ago the power company needed to install new poles on my property. They removed a gate and fence to do this and have not put my gate or fence back up. This gate and fence was keeping people from driving through my property! My fencing and poles are still here but not my gate. They also destroyed the street with their equipment. I want my gate and fence restored to what it was before they did their work. I've given Georgia Power enough time now to do this and No one has taken care of this. Please let me know when this work will be completed. You can call me at+[protected]. My yard looks like crap and now have people driving through it again.

One of your drivers, driving a van almost ran me off the road and hit my car with tag number RME6980 at 5:29. Please tell this person that being impatient isn't the way to go because if he or she would have hit me it would have been his fault. I suffer from anxiety and PTSD please inform him of people with issues like mine don't need scares like that. Thank you.

The person I spoke to make several factual errors and not only refused to admit her errors when asked she yelled at me on the phone and got angry.
Horrible customer service!
Second complaint, I paid a bill via electronic payment, called back to make sure it was paid and service was turn off anyway due to their technical error. The incredibly rude customer service representative told me they had no control over the amount of power I used and I would have to make a deposit equal to my average usage. The previous months bill was $15, but because the workers used $200 and $450 dollars worth of service when I first had the power turned on she threatened to charge me a $450 deposit. She acted as if she was doing me a favor to only charge me a $150!
wow! I can see why their overall rating is only 2 stars!

Corbin Ave Macon Ga. During our last storm poles were snapped and replaced. The cut down poles were left in the ditches. Thanks for all Ga. Power did. One set is at 644 Corbin Ave Macon Ga 31204. Another set is at 728 Corbin Ave. Macon Ga 31204. This is just off Riverside Drive. I would like to thank you for taking care of this eyesore. Also, thanks for the great work the power company employees did during this storm and many others.

On 12/26 we woke up to our lights being cut off around 9:30AM- I contact GP to find out why and it was an error on their part. When I contact GP it had to be around 10:15AM. It is currently 2:17PM and we still have NO lights due to GP error. I have called and spoke with a customer service rep and Supervisor who seem to have no urgency in this situation. I have a dog, a newborn baby and we are now sitting in our truck because it is blistering code in our new home that we cannot enjoy due to an error on GP. We are new customers to GP and this has made us regret even buying a home in their district from all the bad things we have heard about this company.

The account number is [protected]
Name: Bobby Gray
Last 4 digits of SSN: 2148

I understand that we are a non-georgia Power employee, the mayor or governor so even though GP dropped the ball we still have to suffer for it. I will be also contact the BBB and news due to this error. It is 2:21PM and we are freezing in our home with no lights and GP is telling me that they don't know when our lights will be cut back on due to their negligence.

We experience a partial power outage at our home on November 11, 2018. GA Power responded that evening and duagnosed that we were only getting 120 volts of power which indicated a problem with the underground power line running from the transformer across the street into our home. They installed a temporary transformer outside our home that has been sitting on my patio behind the house. Since Nov 11th GA Power has been out at least 4 times. They sent a crew who attempted to figure out where the line was broken. That crew scheduled another crew to dig up the sidewalk across the street to fix the break. That did not fix the problem. The next visit the crew determined the entire underground power cable to our home would need replacing. They scheduled that work to be done and over a week ago all the utilities have been marked out for the underground cabling work that will need to be completed. We have called GA Power three times in the last week attempting to get an answer on when the work will be done and we get no answers just the typical run around. When we ask to speak to a supervisor same thing. In the meantime our light blink, our electricity surges, causing televisions and other sensitive electronics to turn off and on, which is harmful and potentially damaging.
GA Power is part of The Soutern Company, a very well respected and reputable public company. However, they obviously have no competition because if they did they would be losing my business and I'm sure many others if this is an example of the way they conduct business.

I am reporting the address of 7883 Taylor's Down Way in Riverdale Georgia for the illegal useage of all utilities from Georgia power, gas and water as well being used at this address on the behalf of taxpayers. The people there Paul Lemon and Erica Moody have been tampering with the meters and all meters on the whole street in the neighborhood for moneteray gains. This has to stop.

I pay my Georgia Power bill every 30th of the month. This is the date I get paid from my job. I received a notice, since I pay my bill late every month I will have to pay a deposit of $150.00. I made that payment along with the late charge fee every month. 3 months has gone by and I have gotten another letter stating they will be charging another $150.00. Once I spoke with someone, I was told they can continue to charge me $150.00. This seems completely unethical to continue to charge a customer over and over again a deposit of $150 a long with still charging a monthly late fee. That's being charged double for the same issue. I do understand I have been paying late and therefore understand I have to pay a late fee, but I do not expect to be taken advantage of as a customer. I have been with Ga Power for over a decade and this is completely unacceptable. I will speaking with my attorney to look further into this. My account is under telephone number [protected]. I can be reached at [protected]@aol.com

The owner of this resident is Mary Calhoun/Stacey Calhoun. This is the 3 time we are requesting a light for security. We never got a response. The white female that came to do a live of site was rude and wasn't prepared with any tools to check the site. During the time it was raining daily, so the female states call back after the rain stops. We did and we never heard anything else from Ga. Power but when our light bill are due. This have been s very difficult time trying to explain how they could come around to bring the truck without destroying our yard after we have spend several hundreds of dollars fertilizing the land. We are very dissatisfied and would like further actions to get this light for my family protection and security. I'm a resident of the area and you all are my line of service for my electricity.