AmeriGas Propane
Reviews and Complaints

Poor customer service, all phone calls are sent to overseas call centers that have no knowledge of gas service. Could not provide the service I needed yet the call center said yes yes to everything. Truck shows up to the address unequipped because the call center can't relay the message properly. On hold for 45 minutes then get hung up on by rude person on phone when they realized they had no argument.

I’m a property manager who signed his client up for autopay 6 days before the current invoice was due. I’ve never missed a payment and when I asked if they could put the current bill into autopay I was told I’d get a late notice but it would roll into auto payments. I received a $30.00 fee for a bounced check I wasn’t expecting and was told that they couldn’t do anything about it. I switched to a local gas company. Amerigas is difficult to communicate with and their office has a sign in the window saying no entry use the internet. They left the tank on my clients lawn for a month or so before picking it up.

Absolutely nothing has changed and the Attorney General's Office still doesn't do [censored] about it. Our tank has shown empty for months in their system and nobody has come to fill our tank. We called and requested a refill and once again nobody ever shows up. They force you into "emergency" status by not filling your tank when promised. By being in emergency status they charge an additional $200! There is no local number to call. You are directed to a call center in Indonesia where they barely speak English and don't do a damn thing for you. AmeriGas is a fraudulent company that does not care at all about it's customers. As long as the fat cats at the top keep making huge profits us little people can sit and freeze to death.

I have needed my old, used propane tank picked up for over TWO YEARS and they won't come and get the tank. I need a construction project to start on my property but cannot begin until the propane tank is removed. I left Amerigas due to its over high pricing, poor service and running out of propane too many times to count... even though I was on an auto refill program. This is the worst propane provider in the Bay Area! Good luck talking with someone at the office.. it won't happen. There is no customer service! I've called over 5 times regarding this problem over months and months and still, the old propane tank sits in my yard. You talk to a service rep who will "fill out a report", and then... NOTHING! Each time they tell me they have 30 days to rectify the problem and then 30 days later, it isn't rectified. They are too big to pay attention to residential customers. They won't help and there is nothing you can do.

On 12/07/24 at 1207am i uses a cash card to purchase 2 exchange tanks in 2 transactions from dispensers at walmart in sevierville tn the first exchange with perfectly but the second exchange dispensed an empty tank which was also apparent with the lack of blue cap the exchanges have to veeify they are filled. The customer servive number is not available at the time of transaction and walmart closed after 11pm. So im stuck with just one tank for heat and/or im out almost $22 with current freezing temperatures at night.

I have property dammage done by Amerigas propain truck. When the female driver backed up into my ditch and yard and got stuck and was unable to free her truck untill she recieved service from a tow truck which done extensive dammage to my property. She had just delivered propain to mt neighbor John at 103711 S. 4525 loop Vian Ok 74962 enclosed are pictures of dammage done

I have an amerigas account in my name. per your agreement their was to be an early termination fee. I sold a home and the new owner continued to get service with you. the new owner upon activation of his account closed my account. I am the only person authorized to make these changes. Another person cannot close my account please remove the early termination fee as I have not requested to close the account. the account can be moved to my new address account number [protected]. I have called several times and was told this was resolved in feb. only to receive another bill

On Tuesday (02/06/2024) contacted Amerigas to ahve a service personnel come out to regulate are tank due to have a new furnance installed. The appointment was scheduled for 02-09-2024,. Was given a confiramtion number. At around 3:30 on that Friday we called to see idf and when the service man was coming. Was told he would be there, but he never showed up. Contacted Amerigas today and was told that since the account was in my husban name and I was noty the authorize used they could not help me. My husband was unavailable due to a family issue. I told them to look up the contact email which is my email address. Was told they would send an email to let me knw when and if they can come out. I have been a customer of Amerigas for over 23 years and have never had a problem with anyone assisting me. Lastely their service has gotten bad, they are always a day or two late on deliveries.

I'm having the exact issue as GK posted in December. I signed up for the AmeriGas Pre-Buy program that was offered ($2.589) and paid for 500 gallons. My first delivery was charged at a much higher rate of $3.159. All I've been able to get from the customer "support" agents is the same "contract is pending" wording.

The three most basic requirements of a contract are (1) an offer is made, (2) offer is accepted, and (3) consideration is paid. AmeriGas is violating their contracts, and evidently this is not an isolated case.

Went to Automatic Amerigas propane machine at Walmart @ 12:00 Dec 30 2023 Machine took my card $23.+ showed up in the small window that was applied to my charge I did an exchange so the door opened I placed empty in the machine The next door opened for the full tank I immediately could tell that the tank was empty The receipt did not even work I tried to put my email address into the keyboard but it appeared to be frozen The Walmart store closed at 10 pm so I could not go into the store to resolve this issue

Teresa Staab

Our propane tank was just recently filled by Amerigas 12/11/23. Their billing said that 91.4 gallons was filled in a 120 gallon tank. What is weird is that the propane tank is only used for a fireplace and a generator that runs 5 minutes every other week. The Amerigas employee said the gauge was wrong at the last fill-up in 2/2023 and was over 65% full, Amerigas sent out a tech a month or so later to replace the gauge but couldn't and a few months later put in a wireless router. Now how can two people use up so much propane in 10 months through the summer and mild winter so far. There is no leak to the tank. I called to ask that question and the customer service person hung up on me. I think this is price gouging to inflate the amount filled.