AmeriGas Propane review: Accounting issues with billing department

Our company Account [protected] issued a check and mailed from GA to CA. The check cleared our bank account December 5th but AmeriGas did not post to our gas account until the 8th per their "customer service" department. On 12/11/23 we received a letter that they had not received our payment. We thought that the check had been lost in the mail and as it is cold in Utah where our service site was we initiated an ACH payment to make sure that service was not interrupted. The ACH however did not go through due to an automatic limit set thru our bank. Their accounting department voided our check that had cleared instead of the ACH that was generated and applied NSF and late fees to us. We have reached out to them several times in the past couple of months trying to get this settled. Each time the person in customer service says they will transfer me to their supervisor and then they say they will escalate our case and put in notes to call us. Accounting did call once during our lunch hour and their call was missed. They left a message and the number to their customer service department. We have continued to pay our current bill, we sent copies of the cleared check to their customer care e-mail and left several messages with the customer service department who can do nothing to help but take a message and say they will put in for a follow up to the follow up when I put in a follow up call. They can not even transfer us to billing to talk to someone as this is clearly a billing issue not a service issue. They have since put us on delivery hold and did not deliver gas to us yesterday. We are hoping that it is due to the fact that yesterday was a holiday. We need someone to contact so that we may get this issue resolved and our account back in good standing.