AmeriGas Propane

I ordered a specific amount to be delivered to my propane. The driver filled up and put more than double my request. I complained to Amerigas and on January 25th they gave me a $100 credit.

On February 8, 2024 I contracted their customer service who were less than helpful and would not give me a timeframe as to when the credit would be applied. I asked them to note on my account I will pay my complete bill less than $100. The Representative refused to make a note on my account.

February 8, 2024, the Representative was so rude and I emailed 'A notice of Non-Renawal to the existing contract on the same day, February 8, 2024.

Today, February 23 I received a bill for the credit amount of $100 plus $36.00 late fee. I just resent the notice of non-renewal to request a confirmation of receipt and copied Chris Ransom and received the following automatic response, "I am currently Out of Office working until February 26, 2024. I will not be returning emails immediately and may not be available for long periods of time.Thank you, Chris Ransom"

DO NOT USE THIS COMPANY's SERVICE! This company filled my neighbor's 500 gallon tank on my account and has been trying to bill me for this for 2 months now. My tank is 250 gallons. I have already paid for my fill. I have called more that 20 times to have my bill adjusted. I am repeatedly told they are so sorry and the bill will be adjusted. However, I continue to get late notice bills in the mail. I have called every number I can find. They all go to centralized customer service overseas. There is no resolve with the company.

I've been calling AmeriGas since Friday Jan 7, 2022. We are on an automatic schedule but still our tank was at 20%. I was told we would receive a call and a delivery within the next 24 hrs. No phone call or delivery. I called Saturday afternoon and Monday Jan 19 twice, and after being on hold greater than 10 min I was told my request had been expedited and marked urgent because now our gas is less than 20%. Today is Wed Jan 12 and still no gas. I was hung up on once today and my second call is the same as the first - "we will escalate and you will receive a phone call within 24 hours". There is no way to talk to anyone without a script in order to obtain any gas. I am beyond frustrated and am now looking to change companies. if anyone reads this that can accomplish this - I WANT MY GAS DELIVERED IN RAMONA, CA. Had I known of all these complaints prior to having this company service our gas needs, I would never have gone with them. DO NOT buy your propane needs from AmeriGas, unless you don't want any!