AmeriGas Propane review: Amerigas delivery

With amerigas, they don't want you to order gas until your tank is 30% or less... So you watch it closely and when I got to about the 30% mark, I ordered and prepaid for 100 gallons - which would bring the tank to the 80% mark and you cannot have more than 80% in the tank due to expansion of gas, etc. So, I ordered ahead of the cold weather and the email from amerigas said it would be delivered in 7-10 days. In the meantime, the weather got below freezing and my gas was dwindling. The delivery date went and passed without any delivery. I called and called and only to get people in the philippines as an answering service - not customer service. Any # that you call goes there and it's hard to understand what anyone is saying. When I would talk to them, no one could tell me when the gas was going to be delivered - not even a window of time and they refused to call dispatch to get a schedule because they said they could not call anyone to find out! I eventually had to go without heat and use up all my firewood to keep at least one room in the house warm - and the gas is used in my home for heat, for cooking, for hot water... Etc. Something similar happened a year ago and so this year, I wanted to make sure that I ordered the gas ahead of any cold - but as you can tell, what good did it do. Last year, when the guy finally came out - he said that amerigas had been bought out and the way that they would make his route was all over the map, from north to south and then back north again - waste of time. It was much better when it was local! Last year, by the time he got here, I was down to 5% and so he filled it to capacity. This time, though, the guy must have come in the middle of the night and did not fill it to capacity but only filled it to 50%! What a waste of time because now he will have to come back again! So fed up with amerigas!