AmeriGas Propane review: Propane delivery

Today is 16 days since I requested a delivery of propane to to my home in Westcliffe, Colorado. For the past two and a half weeks, I have been lied to, ignored, and ripped off. On Feb 1, just like every other of the 10 plus conversations I have had with the call center in India I have requested a 24-48 hour heads up when the delivery was to take place because of the snowfall in the area. Since I never received the heads up, your contracted provider in the area went to my house finding my driveway inaccessible due to the snow. After the first notice of “undeliverable”, I had the driveway plowed; I was told the driver would be there in 24-48 hours. The driver did not show up in 24-48 hours, and it snowed quite a bit so when eventually they showed up I received the second “undeliverable” message, but no “heads up”.

This past Tuesday the 13th I was guaranteed by a supervisor in the call center that an emergency delivery would occur within 24 hours, so having a window of a couple of nice weather days (no snow) I had on Wednesday morning the driveway plowed againfor the third time. As of today the 17th, I have not received a delivery; the last liar told me he sees it scheduled for th 19th…and guess what, it snowing again as I type this email.

Every tim I have the driveway plowed, It cost between $150 and $250 (depending on how high the snow is, and how much of it is ice. When I first called for a delivery my tank was at just under 20%, when the man plowed the second time, he told me it was below 10%. If I run completely out, and there is no heat in my house, we will have broken pipes, and an even bigger problem.

I’m pretty sure this will be the last time I buy propane from Amerigas. I will also tell everybody I know about my experience, not to mention put it all over the internet and the Better Business Bureau