AmeriGas Propane
Reviews and Complaints

Amerigas abandoned a propane tank on my property (it was here when we bought the house). I made multiple phone calls over 5 months to their local office to get them to remove it. The representative finally said they were not able to remove the tank. I finally contacted a local junk dealer to remove the tank as junk. Two years later, Amerigas is now trying to bill me for the tank. I asked them to show me a contract with my signature that shows I have any financial liability for their tank. They can not. They just keep repeating the the same nonsense - I have to show them a contract whereby I purchased the tank before they will negate the invoice. I then reply... "show me a contract with my name and signature whereby I agreed to be financially liable for their tank, and to store it for free for any length of time".

I recently got my spa heater replaced after being broken for at least 4 years. When I asked to have my tank refilled, the technician said that he couldn't refill it because it is rusty.

I would like to have the $199 tank removal fee waived because I have been paying the rental fee on this empty tank for several years, planning to have it refilled, only to find out that it cannot be refilled. Had I known that it could not be refilled, I would have had it removed years ago and stopped paying rent on this rusted, non-functional tank. I think the money I have paid over the years for a non-functional tank should be considered payment in full for removing it.

We have had propane service with Servigas and then Amerigas for 10 years Account # [protected].This Spring we decided to get rid of our old gas range and get a new Invertor range. I called and spoke with E. J. 7/31 at the Amerigas call center and told him we would like to have the 150gallon tank removed and receive credit for the 20% of propane left in the tank. He stated that he would contact the local service. I called again on 8/15 and spoke with Vella at the call center and discussed the same issue. On 10/19 I spoke with John with the same issue and now a complaint. On 10/24 I drove to the Nogales AZ office Amerigas center and found the office was being remodeled and there was no one in the office due to the remodeling. The carpenter gave me the phone # of the Amerigas manager in Nogales. I called that # 10/24 and again 11/3 and have not received a return call.

On 5/25/2023 I had my tank filled 388 gallons. I have not used the heat one time since then. On 10/3 I went to turn the heat on and the tank was empty! I haven't used it how was this possible? Either there was a leak or they didnt fill it up when I spent $1200! I called all day today and they said a district manager Aaron Noble would call and no call. I want my tank refilled or my money back because I didn't use any propane. Then they sent a tech out not telling me that somebody was coming or that an adult needed to be there, and I was at work. Still not resolved and no call back.

Amerigas has Bought out my original Propane supplier and has not honored and of the contracts I had with Pep Up. They started charging me for tank rental raised the price of the fuel not honoring the my previous agreements. I ask them to remove my underground tank so I could bring in another provider. They set up the removal 3 times and never showed up. They don't call to tell us they are not coming. I have had the other company ready to install right behind them 3 times and they didn't show. Today they were scheduled to take it out and didn't show so I took it out myself and set it in the street. I told them it was there and they would have to extract the fuel and send me payment but again no one calls you back. When you call you just get some operator that tells you someone will call you back

I terminated my propane service with Amerigas in July of 2022. Amerigas informed me that they would pickup their tank. Since then (it is now Sep 2023, 14 months later) I have made over 10 phone calls requesting that the tank be removed. (Some specific dates of calls: Sept 7, 2022, Oct 17, 2022, Dec 9, 2022, Mar 8, 2023, Apr 14, 2023, Apr 26, 2023, Aug 30, 2023, Sept 13, 2023, Sept 20, 2023) In many cases, I was able to speak with "Resolution Department", and was informed that the case would be "expedited", however, this has never produced any action. Today I was told that someone would call me back about it, but it is now after working hours, and I have not been called. The contract I have with Amerigas states there is a $150 charge for the pickup, which I am happy to pay. Contract also states that Amerigas will reimburse me for any propane that remains in the tank, which they will pump out prior to tank removal.

Late July 2023 I called to ask procedure to pick up my tank as I was switching to another company. I was told $149.99 recovery fee and after tank was removed I would receive credit for the lp in the tank. Tank was removed but my bill showed only the recovery fee and now additional rental fee and late fee but no credit. I called I was told late fee waved and tank fee would be removed and I'd receive credit neither happened. I called again the following week or so and was told basically same thing , so I waited called 3,4,5 6 times and was told various things one lady made case # and the last one assured me she would look into it an email me but none of this occurred. I simply want my bill to show the credit of the 20% lp that was recovered the $149.99 subtracted from it and receive the balance owed. Shouldn't have to pay the rental or any more late fees. This is why I'm leaving the company because they are too high priced and customer service is deplorable.

I have been a customer of amerigas for 42 years but they dont saeem to care, i8 called in foer a delivery on aug. 11, and told them what tank to fill, they filled wrong tank has happend before. They said I never called and it was auto delevery, ikeep telling them not for my generator tank, I have to call on that one. Have been on hold more than talk then get hungup on. Have to talk to people that I cannot under stands have over 2000 dollars in account