AmeriGas Propane review: Delivery problem

On December 5, 2023 at about 9:00 a.m. I had an automatic delivery of propane. The driver used foul language to my mother. I then went outside and (the driver new to me) said he cannot deliver because he cannot drag the hose to the tank as he has to see the truck at all times. You could clearly see the truck. I said you cannot leave us without propane (which we use for heat). He then called the office and before I knew it he was dragging the hose and filling our tank. He said until the roads are fixed we will no longer be delivering to you. I explained that John our normal driver had no problem delivering to us. After all I have been a customer for 17 years. He said John has an automatic hose to reach the tank. Not true. I said well call the office and have John do our future deliveries. He said John does not do our area and he has an even bigger truck. In the next sentence he said we all have the same size trucks. Our deliveries from UPS, FedEx, Amazon and our landscaper who comes in a big dump truck has never had a problem. I did not say this to him. He did say they do not deliver on dirt roads. In my area almost everyone that uses propane lives on a dirt road. I have cancer and I am taking care of my 91-year-old mother we are afraid to use the heat because we don't want to run out so we bundle up in double layered clothing. I emailed Amerigas the next day on their website and never heard back. I called the number and spoke to Mark, a representative, explained everything to him and he said he would have an investigation done. I have not heard anything. The driver wanted me to have to tank relocated (at my expense). Please help us.