Georgia Power
Reviews and Complaints

Date: October 2, 2018
Address: 197 Bond Street, Royston, GA

I recently purchased a home in Royston, Georgia; transitioning from out of state. I activated my service via online but realized that I included a meter that was not part of my property. I called Customer service to correct the error and spoke with Maurice. He was extremly rude and downright nasty. The effective date of my service was 10/1/18. However, Maurice informed me that I would be billed before that date. As that did not make any sense and I tried to explain, he was extremely unprofessional and didn't seem to care. I had to remind him that I was the customer. Also, I asked to be transferred after my call to share my feedback, he lied to me and indicated I would receive a call within 30 mins which of course, I did not.

I'm from NY and usually they say New Yorkers are rude but I've never encountered any service provider in NY as rude as this representative.

10-1-2018 My wife returned home (3164 Habersham Rd) to find several Quanta Services trucks and workman replacing a pole located in a strip of land that I believe belongs to my neighbor. Pole described as "rotten" and service performed by a subcontractor. Used my driveway and front yard to access the pole. My yard was seeded 7 days previously and has been watered x 2 daily. The need to replace the pole had to be known to GP weeks ago and I would have postponed the expensive seeding to allow the work to be accomplished but I received no such notification.

Can GP traverse a private home property without permission? If so is the practice not to forewarn the occupant? It remains to be seen if the crushed grass will recover (mats were placed to protect). There are denuded areas that obviously need to be reseeded and tire marks along the driveway where mats were not placed and the grass has been scrapped off.

Robert Powers

Today, Townsend is trimming our street's trees. Every year, I have a direct discussion with their staff as to how much needs to be trimmed. There is a magnificent ash tree on my property. If you know ash trees, their outer branches are no more than an inch in diameter . I had this discussion with Coty (Cody) Evans who assured me that he would trim as little as possible. He did not. He trimmed a good eight feet back from the lines and disfigured this beautiful tree. There needs to be a balance between line safety and tree beauty/canopy. I feel like he placated me in lieu of actually listening to me. Townsend's Utility Service Vehicle 115045, Georgia license plate number EIS130.
(D Jackson 150 Henderson Avenue Athens, GA 30605)

I started the prepay around the first of August, a meter change was completed. Five weeks later my power gets turned off and I'm told that when the meter was brought out it wasn't charging me the correct usage and now I have a bill that's well over $400.00. I'm being treated as if I placed the meter at the unit and no accountability is taken due to their mistake. I'm moving where Ga Power isn't a power company. I'm done ✅

From 12/01/17 to 9/25/18 I have been over billed for a 1 brm only me using Power and never home but my power bill average is $96 dollars per month and had to pay a $250 Deposit when svc was disconnected for $40 less than 30 days due I wish I never moved into a GA power service area I can't wait to move this company is a RIPOFF the no longer have ANY PAYMENT centers to walk into can only pay online or a authorized Store. This company turned my Power off in NOVEMBER very cold winter day without no Notice or warning then applied to my bill of $199 and kept my credit because of a Previous 12 years old account that I had with them in 2005 I have not had their svc since 2005 was unaware of any old accounts not to mention it was 12 years old and it is Illegal for any company to apply my credit to an account that does not but this was their excuse for Stealing my money. Now I have Prepaid due to I'm not paying another $250 plus $199 to get power on again. Now this prepaid svc was $0.70 per day had $157 dollars on 9/11/18 now my balance is $0.00. What happen to my money Thieves.

Recently I started over back in January after being homeless with my kids. I had delinquent account so I had to use pre pay and its a rip off. Now all of my arrear balances are paid and I still have to pay a high deposit and I can't feed my famil for putting money on this account so I find myself maybe having to sleep in my car again with my kids only this time I have no car. Is there anyone that can help me.

I noticed that my power usage on my August and September bill was the same as last year and June. However, I went on a trip and did not use much power in July and had a roof replacement in August ( again used little power). I mentioned this to Tice, the rep, and she kept referring to a report. I requested for s confirmation of the power usage, perhaps have the meter read. Before we could discuss a billing adjustment, we were stonewalled with the same answer by the rep (the report). We asked to speak to a supervisor and she refused, citing that we may get a call Monday or Tuesday. She made us feel that we had a frivolous concern, not even addressing our question or saying that she didn't have a answer.

Someone called and I texted like they were made have not power disconnected and put a pin on my account I sent in my driver's license and social security card to prove it was me to have it turned back on when they should have had whoever called do that because they were not me I have a small child at home and my power has been out since early this morning I have told Georgia Power 7 times only to be disconnected on every call

Twice this year have not received a paper bill (despite NOT having signed up for paperless billing), and as such received a disconnect notice. Paid this both times (several hundred dollars each time), and spent maybe 2-3 hours on the phone arguing it. With regard to the most recent phone call (on Tuesday, August 29, 2018, at 7:03pm EDT), after holding over thirty minutes for a supervisor, was told the supervisor would call me the next day. No return call whatsoever (big surprise). Just called and discussed with them again. Paid a total of $600+ in the past two days to bring the bill current, causing unnecessary financial and emotional stress (I pay my bills on time). I MUST have a paper bill. I have been given the next date that the bill will (supposedly) be delivered, and I will be watching. I shouldn't have to keep tabs on an organization like this. Unprofessional and pathetic.

I don't expect anything to happen, but they should be investigated for fraud. Paperless billing saves companies millions, and some automatically sign you up when you pay online. They told me they don't do this, but it has happened TWICE this year, without my signing up for it. Not to mention the wasted time and frustration. Enough!

***PLEASE SEE ATTACHMENT*** These are screenshots showing email receipts when I have paid, and they are marked from "Paperless Support" in EVERY instance!

Representative/Supervisor Informed me back in June of 2017 That A Credit would be place on my account after billing me for a final bill after I had service disconnected. Just spoked to a representative and Supervisor Kenny informed me there would be no additional investigation on my account and that I will not receive a credit upon starting new service, Very unprofessional, basically just took my money on my account for their mixup claiming I'm responsible for the bill, very pissed will be submitting a complaint with the Better Business Bureau as well.

I've had problems with Georgia power for years but right now I'm concerned from December of 2011 through June of 2013 I've argued with Georgia power and with the help of the commission over public utilities and the governor's protection office Georgia Power was forced to remove Two Poles out of my yard that did belong to them but instead of crediting me for the two years that only credit make 6 months second problem I moved in my house in April of 2011 but I was getting charged rates dating back to 2010 I was not in the house I was on Lawrenceville Highway and 3rd I lost my lights in March of 2015 and was without lights until August of 2017 for Bill I can prove I did not owe code enforcement gave me a ticket in 2016 for no power but with my documentation that I brought to court the citation was dismissed Georgia Power was proven to be in the wrong being without lights I suffered a loss of Revenue since I'm disabled and work from home and as well medical issues that arose do the time I was without lights there is a dispute on the old account Georgia Power has been taking 25% out of prepaid payments for an old bill I can prove I do not know in fact Georgia Power owes me money and refuses to resolve the dispute

After going without power for 2 years and 5 months I suffered a great loss of Revenue as well as medical issues arising from me being a disabled female and from working from home Revenue has been lost causing my credit to be diminished Georgia Power refuses to acknowledge any wrongdoing even though it can be proven that there was I'm still struggling to try and get a handle of my credit as well as my bills and it is gotten to be ridiculous no resolution has come yet for damage caused by Georgia Power

I moved to my house in April of 2011 but after realizing and finding out that I was getting rates dated back to 2010 I continue to try to speak with Georgia power to correct the mistake because I was not in my house in 2010 it's been a number of issues that have come up and with the excessive fees and deposits added on to my account I found myself financially in a hole and when I got my lights shut off and it March of 2000 15 I showed bills to even code enforcement when I received a citation that got dismissed showing that I did not owe the money that you are the power was asking for and now my credit is ruined behind those two years and 5 months I want without lights and my home and during the two years and 5 months I experienced medical issues during the 2 years and 5 months I want without lights since I am disabled and after numerous conversations and train attempting to get things corrected and rectified no one attempted to help and my credit was affected by the excessive issues caused from Georgia Power

Previously I was leaving at spring valley Apt for two years and I got Georgia power service after my first year of using the service I then became qualify for flat bill or budget bill, after I signed up for budget bill online I called customer service to find out which service will actually benefit me better per my conversation with the agent I decided to switch to flat bill, I had my service for a year now and everything was great until I moved to my new house and the day my service was supposed to be transfer from the apt to my new house I called Georgia power to confirmed my service is transferred to my new home while I was at work, at the end of the phone call I asked the lady is everything transferred over including flat bill she said no, flat bill Cannot be transfer I had a long conversation about it with her regarding when I had signed up for that service a year ago there was no policy online when I log on to my online stated that service cannot be transfer to a new address, I was disappointed that I'm starting all over as a new customer, I've been living at my new house since June 29th 2018, I've checked my mailbox everyday I never got a Georgia power bill and when I logged on to my online account no bill was listed there, until July 20th I log on online and see a bill for $448 with 3 days past due I've called Georgia power customer service to find out if they tried to bill me for the previous tenant that stayed at my new house, they guy told me since my flat bill agreement ended before 12 month I'm being charged the remain balance for the last month, I asked to speak with a manager he refused and he kept telling he is going to have a manager call me back I was on the train I told him I'm going to call back to speak with one this is urgent. I called back and spoke with William he was so disrespectful and rude I had to keep going back and forth with him for 35 minutes before he finally put a manager on the phone, he told me I was not important he have other customers to talk to. I need the $360 flat bill fees to be remove from my account as a courtesy for me be uninformed by the representative who talk me to switching from budget bill to flat bill. I need the second representative William to be retrained on how to treat customers good and be professional.

A storm knocked a tree down which in turn tore down the power line and damaged the pole. A lineman repaired and anchored the power line back to the pole but informed us that the pole was split, unsafe and needed to be replaced. At this time we've made numerous calls and complaints but the problem still hasn't been resolved. The pole has split further and the live power wire is barely hanging on overhead, where we walk, drive and our kids play every day!

I have been a customer since 1996 which is when I moved to Georgia. Up until now I have been a satisfied customer. Within the last 45 days the electricity service have delivered a power outage at least 6 times to my residence and surrounding neighborhood. This is entirely unacceptable customer service being offered to consumers. Regular power outages appears to have become a pattern. Electricity is not a cheap product that I'm paying for monthly. However, this pattern practiced is jeopardizing my safety. For instance, arriving home after midnight and garage remote is not working because their is a power outage in the community. This "darkness" is happening on a regular bases which have produced fear, and anxiety attacks.

Thus far Georgia Power's answer to this problem is " we are sorry for any inconvenience ". Georgia Power and it's outages haven't offered the customer a reason for this on going problem. If the electric grid is unable to accommodate a growing population, then talk with elected officials about putting a hold on handing out Building Permits. Because, as of today,
no one is looking out for current customers.

We have underground power lines in my subdivision, yet we have numerous outages . I have lost food twice in my freezer in the garage due to these outages and should not have to risk my insurance increasing because of your inability to keep my power on. My bill is paid on time each month and this is absolutely ridiculous, not to mention my home not being secured because the backup battery only lasts for two hours. Who will be liable if my home is not secured during one of these outages?

We were leaving the tanger outlet mall locust grove today 5/31/18 around 2:15pm Ga power truck tag #px3900 not positive about last numbers. We were turning left and the Georgia power truck was to the left of us turning also and midturn he decided to come over on top of us to get on I-75 going north we had to swerve to right off road to avoid a collision and I had my 6 month old baby in the car.

Months ago I requested that branches overhanging power lines to my property at 624 E. Park Lane in Savannah, GA be removed because they threaten to take the lines down whenever there is any wind. Three days ago, a different branch from this tree fell on a completely calm day, landing on a neighbor's car. This has made me even more concerned about the branches that overhang the power line connecting our property to the power grid! However, I have never been contacted about the scheduled date for the removal of these dangerous branches.

Hello I would like to file a complaint with a tree cutting service I'm assuming they are contracted out with you guys for clearing land for Georgia Power underneath power lines. My address is 2038 old Jesup Road Brunswick Georgia I understand they have a 50 ft right away with their power line systems. I don't think they have the right to walk and enter my private property without notice. I'd appreciate it if you would look nin this matter asap.My number is n912-580-6324. I'll be expecting a phone please.