Georgia Power reviews and complaints 2
View all 249 complaintsGeorgia Power - Electricity usage bill payment
I am a Pooler, Georgia resident, and my Georgia Power Account Number is [protected]. On December 2nd, 2022, I received a Georgia Power (GP) bill that was due December 21st, 2022. On December 7th, 2022, I submitted an electronic check payment for the amount to GP and I received an email "Thank You for Your Payment" receipt on December 7th, 2022.
Surprisingly, December 14th, 2022, I received a reminder that my bill was due December 21st, 2022, the notice indicated that if the bill was paid, then I should ignore the reminder. A few days later, I checked my account to observe my payment and usage history and there was a $99.00 entry for the period I had paid for on December 7th, 2022. I then contacted the Savannah Office and had spoken to the Customer Service person, who said her name was Yowanda.
She politely explained that the routing number submitted to their system during the December 7th, 2022 payment was found to be incorrect during their process. She explained that the next bill will include the December payment, a $30.00 fee for the incorrect routing number, plus the cost for the next month's usage payment. I explained to her that their system did not flag any input errors for correction, instead, the transaction was accepted, and a receipt was issued. Therefore, I should not be charged for edit errors. She continued to explain that the bank returned the check because the routing number was incorrect. I requested a copy of what the bank returned, and she told me she couldn't do that. At that point, I requested to speak to a supervisor. Yowanda immediately transferred the call, of which no one answered.
I spent several minutes in an attempt to reach Yowanda again or anyone who would answer the phone, and no one answered. Eventually, I contacted a Supervisor from the Atlanta Office, and I was given the opportunity to leave a message. My call was returned by a person named Andrew, who left a message, but he did not leave a surname, which made it impossible for me to locate him. A few days later, I received a letter in the mail without a date or a signature informing me that the transaction was returned by the bank unpaid. And a $30.00 charge was added to my account along with a list of consequences that will be applied if not paid by December 20th, 2022.
I visited with my bank with the letter to inquire why the check was returned, and my bank assured me that they have no knowledge of any returned transaction or any interactions with Georgia Power that was associated with my accounts. My conclusion is, if there was an incorrect routing number, the error must have occurred during the input process, which should have been flagged by your system for correction during the input of the financial information, and before the transaction was submitted and accepted by Georgia Power.
Your prompt attention to this matter will be appreciated.
Desired outcome: I am requesting that you refund the $30.00 fee charged for an edit error during input of my transaction to Georgia Power.
Georgia Power - No human being answering phones to do customer service!
I tried to contact georgia power co. To discuss a construction project that they have going on but could not get through on any phone # that was completely automated and if your choice wasn't one of their selections, the phone call ended on their end. How is that customer service of any kind? What about elderly, sick and disabled people who may not have access to facebook bs?
How do they reach this god forsaken company to do anything at all? Do they
Have human beings working or are they collecting a check and doing nothing productive while the us economy crashes and we become a communist country?
Desired outcome: Phone answered by helpful human beings
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I am writing this email because I am fighting tears and frustration with your company and I am sure that you don't give a damn about the citizens in GA.
I have a disability and you put cash only on my file because I was late a few times last year. Let me be clear that I am a permanent and totally disabled veteran. Even though I fell behind last year, it was very tough for me and my family. I have major health issues and if necessary I can provide the paperwork. By having me do Cash only when I have multiple brain condions and not a damn care in the world on how hard it is to manage that, 8 specialists, and adult child with ADHD, a child who is a minor, hit by a school bus, physical therapy, thyroid surgery, etc (ALL HAPPENED LAST YEAR. AND THAT IS JUST A FEW THINGS). But again, don't give a damn.
People have suffered in various ways and if you look at my whole record, you can see most of my troubles was last year. People need to be given some sort of grace given their situations. And here, you just don't want to take that into consideration. I have had 2 surgeries and another one that was left untreated for 19 years.
So if your goal is to not work with your customers and further put emotional and psychological stress on people until they expire, then just sat that.
I am disgusted with your company and honestly don't expect a call or response back. If I miss a payment, so be it and I will deal with it later. Most people that I have been spending time getting my finances and payments in line worked with me, and it is disappointing that you choose not to and put profit over people.
Also much respect for the person who was supposed to shut off my power and didn't to allow me time to call. He was very compassionate and cares about people. Keep more people like him.
V/r,
Tenee N. Baker
Dissatisfied Customer.