Georgia Power review: Incorrect billing amount and closed account

On August 30th, 2023 we had a HUGE tree fall on our house. As a result, the power to our house had to be disconnected and a temporary power pole installed to provide limited power to the home and for the construction workers to have power for their power tools. needless to say, we were not leaving at the home due to the outage. It was quite an ordeal to get power to the temporary pole even after the GA Inspector approved the pole. It took many, many, calls and disconnected calls to Ga Power to connect the temporary power. By the way, your phone system disconnects calls after waiting in the queue 25 minutes and more and your customer service reps don't want to help.

Well, the issue now is my billing. I have lost my budget plan and have now received a final notice saying our account is closed and we owe $385.47. My budget plan is $238 which I paid in November. Ga Power must think we are moving. Between my husband and I we have made ten+ calls with disconnects and I can't help you. We are BEYOND frustrated and reps won't transfer us to a supervisor. One said we had to pay $250 to open a NEW Account (?).All we want is to get our account straightened out and back open and back on our budget plan. My account number is [protected] Largo Drive, Savannah). Please help us, call us! Call William Brantley [protected]. Well, I guess our next steps will be to file a complaint with the Georgia Power Service Commission. I really don't want to do this but will if someone from GA Power does to call us and resolve our issues.