Cirro Energy / U.S. Retailers
Reviews and Complaints

I paid twice in June because my bill that was due May 28th was late, which I paid June 5th, then my bill that was due June 28th I paid early on the 19th, then today July 6th I received a disconnect notification in the mail for 7/13 and wanting 410.00 , I was forced to pay 350.00 or else they'd disconnect my service

This company is a scam and double billed me and refused to correct it or let me speak to anyone that could. I wanted them to listen to the call from 6/19, which he refused to do. I was kept on hold for hours! Literally took about 4 hrs tonight of torture to still be forced into giving this company more money. I'm on a fixed income and this is not acceptable.The reps speak extremely poor English and one even told me that English was his second language. Why do I get a Spanish rep when I don't choose that from the only automated part of the call when you can select Spanish?

I was told at 10:38am that my account was set up and everything was approve so 7 hours passed I called center point energy and they told me that all cirro have to do is send over a paper... Which I was never told about... No one ever told me I needed to feel out everything... My mom is 78 years old and my grandkids are all under the age of 10... Cirro told me it was my fault because they didn't inform me about the paper which I still don't have and I spoke with a supervisor he told me it was nothing he can do... I never received a call or email saying I have to feel some paper out it's not right because the agent wasn't doing her job. My mom has covid and I have papers to prove it so I am taking this as high as I can because I experience the worst customer service... Maybe everyone need to go back through training.. I should've have had to ask for a supervisor 7 times and someone gets on the line acting like a supervisor and hung up on me so I had to call back and spoke with a real supervisor who I thought could help but no my lights are still off in 2 story house and has been off for 10 hours now my name is sherri smith this is the only thing I received

Regarding account number [protected]

1. On or about 8/21/18, I initiated electricity request with Cirro Energy,
2. On or about 11/26/18, I was notified that payment did not go through (account set up on auto-pay)
3. On or about 1/8/19, I was notified again that payment did not go through (months later after the first incident)
4. On or about 1/16/19, I was notified that they would no longer do check payment acceptance even though issues were due to their own system limitations and not due to unavailable funds
5. On 1/16/19, I replied to their own message and requested that a final bill be sent to my address and then switched providers to Windrose Energy. I have been on auto-pay with Windrose since then with zero issues.
6. Yesterday, 10/23/19, I received a notice from Mercantile, a collections company looking for payment for Cirro Energy. I never received a final bill in over 9 months; now they have placed my good name with a collections company. I am very upset as this can affect my credit and moreover, I have never seen a final bill from them to know what to pay them. I have all of this documented and will file a complaint with the Better Business Bureau also.

By the way, the issue with their system limitation was that the account is under Gustavo Sanchez (homeowner) and my daughter pays for our electricity bill so it was her account information. We are in no way seeking not to pay any debt owed, but require a bill to properly document payment.

On July 7th a storm came through Dallas and knocked out all of the Power I had just went grocery shopping on the 6th of June and we did not receive power again until Wednesday evening by that time all of my food had been spoiled and I had to throw it away I was able to tack some photos Cirro Energy is declining to do food damage reimbursement and Oncor energy is refusing also to do food damage reimbursement I'm an unemployed mother of two struggling to already make her ends meet and now I have no food to feed my kids .

While building my new home I had a temp pole and temp service through Cirro. Centerpoint removed the temp line in Jan 2019. I continued getting billed I called Cirro to question the billing for a removed temp pole (in January 2019). They called and confirmed with Centerpoint that the line had been removed yet did not reverse charges for the period of no service to a pole that was not there.

account # [protected] 2803 lake point dr temp

Service address -

Glen Blanchard
2803 Lake Point Dr
San Leon, Tx. 77539

I would like a charges reversed for the period of no service.

My husband died over a year ago. I have been paying the Cirro Bill. All I want is a simple name change to mine. My husband is dead. Just change the first name to mine. I have had no problems with the rest of my bills being changed.

Cirro wants my drivers license. I am 75 years old, I don't lie just change the name.

Please.

It seems to me that not one person can do anything. What happened to CUSTOMER SERVICE. If you can't get it done give this to someone who can.

I have been with Cirro Energy for years and today I came home finding that no electricity in my house, can't open garage, can't charge phone, can't cook. I thought there is a power shortage and called the company but was told that the service was disconnected because no payment. I had payment auto draft set up from very beginning, never had issue. Asked them checking and found that the credit card expired.

Disconnecting service seriously affects people's life, a customer-caring company should at least communicate the issue with the customer and give sometime to remedy.in Cirro's policymaker's eye, there is only money, no people.

I contacted Cirro customer service about 2-$10 charges they wanted on top of a late charge for a late payment. I spoke with a representative that explained that when I am late on a payment and they send out a late payment notice, I not only have to pay a late fee but also a $10 charge for the notice itself. I asked if they could refund me the 2-$10 charges and was told that they could not. I asked for a supervisor and she agreed to refund 1-$10 charge but not the other. I have been a Cirro customer for at least 10years and was recently laid off from work and have had a cash flow issue. Their customer service used to be outstanding until they changed ownership. I have been in the customer service industry for over 40 years and by far Cirro's customer service rates LOW LOW LOW. I will change providers when I am out of contract with them. They don't care about me, so I have a choice. Bye Bye Cirro.

Been a customer with Cirro Energy for over 4 years have the same Payment Due Date for years. I have paid early or on time since becoming a customer. However, without my permission or any notification to me, Cirro has moved UP my Payment Due date 2 times within 2 months. I called them after the first statement, and given false hope that they would change my date. The second payment they moved the date UP another 2 days! The due date went from the 10th to the 2nd! a week's difference (a pay check difference) I contacted them twice and I was told they could not help me. I was told by the supervisor my request was not approved because I did not pay a deposit when I signed up. Deposits are paid for high risk customers. Since I have excellent credit, a deposit was not required. Yet they say I'm not eligible for the Pick Your Due Date program ? I did not even know they had a program. I want to change by Payment Due Date back to the 8th but I'm not allowed ? The WORST customer service ever. I don't like surprises on my bill and I don't like being misinformed. Needless to say, I will be finding another energy service company by using my Power to choose option!

I was trying to make a payment for a pass due amount on 10/11, but thay entered the passed and current amount that was not due untill 10/23/2013 . I called costumer service and at first was tooled there was nothing they can do. After several more call's thay said thay would send a e-mail to billing to just charge the passed due at this time. That was on 10/11 today 10/15 I find thay charged the full amount. I dont get payed untill the 10/22 and this is going to over draw my account. I also e-mailed the costumer service and recived a replay that thay would be happey to help me (Right)

is very abusive that i call on 8/13 to let them know i have not received he bill on the mail, the first person who answer"roberto" said
that is nothing he can do, that they send it i he got no idea what happen that i have to pay know and avoid a late fee, so i went on line and this other person "christoper" and he said not problem you are a good customer never had any late payments on the past, he told me to send it at my early convinance and if they add a fee they will wave it, so i send it right away he said if i got a late fee to just call and they will removed, i received the bill on 8/25 and the fee is there so i call and this helpless person "ron" said that i need to pay know and maybe if not the next billing cycle it may take another before they credit my account or refound the money, i cannot belived how primitives are on customer service, why can just take that out right know so i can send the difference, i request to speak to a supervisor and you get the same answer "they are on a meeting right now" come on what a laucy service. this person "ron" will not let me explain he was just talking and talking. we really need better customer services and stop playing with our money

Some idiot from Cirro accidentally put my address up for a disconnect as if I was moving had to call and straighten this out then it screwed my bill up completely and spoke to a Moses today and not once did he apologize to me for all of this mess all he did was remove the late fees. I even said to him not one person has had enough customer service skills to say I am so sorry this happened to you and he still did not say anything. CIRRO ENERGY SUCKS! I would not recommend them to anyone.

We've had Cirro Energy for over 6 months now. We've never let our power get turned off, and the bill is always paid. However, it's getting frustrating and tiresome to keep getting disconnect notices over a couple dollars. Cirro's claim is that no they can't change the billing date, because Oncor is the one who does the meter reads. That would normally be fine, BUT.
If you are late with a bill, Cirro tries to sell you a payment plan; the bill that's due can be split over four months, with the inclusion of the next four months bills. Other than that I was literally told "We cater to poor people, so tough, deal with it. Oncor handles the billing cycles and gives us the information. You could call Oncor, but they'll tell you you can't change their meter reading dates." You mean any company with a computer can change a billing date, except these two?
So how is it fair if I pay over 3 quarters of a bill, not only do I get a disconnect notice, obut to try and be sold a plan that will put my electricity in a big hole for four months. That pretty much spells out a scam to me.

I've had an account with Simple Power for the past 2 years as well as automatic bill pay from my bank. Apparently last month Simple Power went out of business and transfered all accounts to Cirro Energy. On Saturday, July 28th we returned from an out-of-country vacation to a temperature of 105, disconnected electricity, no alarm system, and a fridge and freezer filled with melted/rotten food.

I called and was told that I couldn't speak to anyone regarding the problem until Monday. As a result, we also incurred hotel bills. There was a 10 day notification letter from Cirro Energy in our mailbox dated July 26, 2011 stating that we had 10 days to pay our bill or the electricity would be turned off on August 5, 2011. HOWEVER, we can tell from our online account for our security system that it was deactivated when our power was turned off on July 23, before the mandatory 10 day notification letter was even typed. The TDU verified that the disconnection was received over a week ago. No efforts were made to contact us regarding their error in billing, and the "supervisor" who I was told would contact me ASAP regarding the problem still has not returned my 5 phone calls. I spoke with a Public Utility Commission representative and was told that Cirro/Simple Point is definitely at fault because 1)the automatic bill pay should have been seemless and 2)the requirement of a ten day notice of service disconnect was not followed. I'd like reimbursement for all expenses.

I started using Cirro Energy service from July 2009. I used auto pay service for my payment every month. At beginning of Jan 2010, I changed the new credit card from their website. After updating, I check several times from their website. It showed auto pay with the new card information. On February statement showed: Your Draftmatic auto bank draft service is now in effect. Do not remit payment. But on the March 1st, my power was cut off. I call them and they said I did not pay my payment. I told them I had updated the new card and statement & website had already showed auto pay was set up. I even faxed the statement to them at once. They told me statement and website all gave me the wrong information. Their system did not set up yet. It was confused me. I did not know which one was true. Because of their problem, I was asked to must pay the all the cost (disconnecting fee, reconnecting fee and later fee) with very rude attitude. It is ridicules. I call their supervisor several times and left the message. Finally they call me back on March 30. They still refused to agree their mistake. I am really angry with their terrible service. They do not care customer because the contract will hold their business. I must tell everyone NEVER EVER USE CIRRO ENERGY! It is the worst company I have ever seen.I used cirro service from last July. I always use autopay for my payment.

My credit card expired, I activated the new one.
On my profile it did not update. When I paid my bill online, there was no indication that the payment was not received or failed.
Cirro turned off my power before my next bill was even due. Their customer service is grossly incompetent, they had no explanation for why it happened. They did not contact me by any media to let me know the online payment did not go thru. I paid the entire balance last night.
Now it is Veterans Day, they are closed and have scheduled my reconnect out 2 more days for some reason. I cannot reach any voice from Cirro, only a answering service with not authority or clue what to do.

I have been a customer with Cirro Energy for over two years. I called them more than 24 hours ago to have a letter of credit faxed to my new energy company. When I talked to someone yesterday( I have her name but of course noone there has ever heard the name) I was told the letter would be sent within 24 hours. It hasn't I just called and spoke to someone else and was told that they have no record of my call yesterday and he would send another letter. I asked to speak to that department and he said I couldn't, they could only email them. I asked for a supervisor and was told she was busy. When I insisted that I speak to her I was transferred and conveniently hung up on. I have never been late on a payment and I'm not surprised about how they treat customers. For the last year customer service sucks. DON'T USE THEM. IT MAY BE CHEAPER (BUT NOT REALLY) BUT THEY DON'T CARE ABOUT YOU. JUST THEIR MONEY

I had a 1 yr contract at set price; they did not notify me at the end of contract to see if I wanted to renew; more than doubled my rates without notice and now want $600.00 over and above the contract price.

When called about it, they said they would renew my contract and rescind the overage; LIED, LIED, LIED!

They are scamming Texans and should be kicked out of Texas Electricity Market.