Delmarva Power
Reviews and Complaints

Since Covid-19 I have been the only source of Income coming in the home. I was setup on a payment plan since April. I setup to have payment pull from my checking account. I thought May bill would have been pulled since I set up early April. On the system it does not tell you autopay will be the following monthly. Since they did not receive a payment for May. It took me off the payment plan. I received a disconnection notice to pay $1.084.00 for June 2. I called the representative (she was nice) said I would have to pay the $1.084.00. I made the payment on June 3. Then my mortgage came out of the account which was paid and now my electric bill was returned. I cannot afford for my electric to be cancel. I have 3 children during remote learning and we need electric. I get paid on June 11 which I can pay. I need help

I have received two electric bills for the service address of ***. My husband and I sold that property on June 7th. We also put a request to have our electric turned off/ switched to the new homeowners on 05/24. On 06/26, I received a bill for $73.00 I called Delmarva and explained that we have a request in to cancel our account. They advised there was a "glitch" on their end and a ticket was submitted to have this fixed. I should received my "final bill" within 10 business days. At this point, my husband had to call and add me as an authorized user so Delmarva could speak with me. As of today 07/30, I received ANOTHER bill for $220.00, showing the past due balance of $73, plus $145 for July usage. I called Delmarva again, and they advised they were not able to speak with me because I wasn't added onto the account. My husband would have to call back in and add me...again. As of today, our names aren't removed.

Delmarva Power required a $600 deposit to for my electric and gas service with a promise that the deposit would be returned after 12 months of on-time payments. After recovering from financial difficulties in 2020, the last late payment I made was in March . In May , I enrolled in Delmarva's auto pay to insure that all of my payments were received on time since the company would be crediting my account prior to the due date. Delmarva should have returned my deposit last March. However, I am told by multiple customer service agents that I my deposit is scheduled to be returned on December 11, rather than last March. (Delmarva's own FAQs says, "?Deposits are returned with interest ONCE a satisfactory payment history is established. A satisfactory payment history is 12 consecutive months of service with payments made on time and in full.") Delmarva reps told me I had a late payment in 9/21; but since I have auto pay, that's impossible! I just want my deposit back!

On 7/22 I rec'd a bill from Delmarva Power stating I owed 286.00 due to June bill of 129.82 being overdue. I called immediately and rep stated that I needed to send bank statement showing debit withdrawn from my TFCU bank account on June 25. I sent statement to email provided. I did pay 156.18 on 7/22 due for July. I called 7/23 and spoke with supervisor Shannon, who stated that statement was rec'd and to give it 48 hrs. I rec'd email from Remittance and Proc. on 7/27 stating that I had cancelled the payment of 129.82 on June 24 at 10:34 p.m., which is the time I paid 129.82 directly from their Delmarva.com website. If cancelled, why debit my account? I spoke with supervisor Ms. Wilson on 7/27, and she stated she would call me after speaking with dept. no later than next day. NO CALL. I called today and was told that a supervisor would get back with me. NO CALL. I sent letter from TFCU manager, stating that funds were deducted from my acct and nothing put back.

During the billing period starting August through May , Delmarva Power has overcharged me using a guise they call budget billing to which I did not sign up for nor agree to. During this period they have been overpaid, yet state I have a past due balance. In March I requested an account review and since then, I have called routinely to check on the status. Each time they have either rudely dismissed my concerns refused to go over the accounting with me and recently have given me false email addresses or contact info to forward documents. At this point, I need some outside help in navigating this dispute. My household usage for the full billing period totaled $1954.12. Delmarva has received $2056.90 in payments but sent a bill saying I am past due 727.71. The 727.71 is what is in question. They say it' the budget billing amount, however the budget billing amount in $210 per month and through May that would have only been $2100.00. I was removed from budget billing in Feb 2021

I called to ask if there were any rebates or credits that I could receive on my account after having issues with electric for 2 months and was immediately told those were offered. I had issues with my electric for 2 months, made several calls and had several technicians come out. After 2 months I was finally told that it was a bad neutral and that they would be replacing the wires. A crew came out and did a replacement on November 29th and all issues were resolved finally. I'm not sure why some kind of credit cannot be offered as the issue was not getting enough power to the apartment building for 2 months and it was a huge inconvenience as we had to choose whether or not we wanted heat our house or do laundry; use our microwave or have the kitchen light on, just as a few examples because nothing could be turned on at the same time. I don't see why I have to pay a full bill amount when we were clearly not receiving full electricity. I am not looking for a handout but I am looking for a compensation for dealing with the inconvenience and being told nothing was wrong while getting the runaround for 2 months.

I have been trying for three weeks simply to get my account changed to my name. My dear husband *** passed away in October and I began in November to get this change made. I have called (four times in one day); I have faxed (some did not go through though their rep had repeated the number to me a couple times at my request); I have sent two emails to their "customer advocate" email; and I have sent two emails - three as of today - to their general back office email that a rep gave to me. I have included the death certificate and the request. And then today I opened my mail and there is a statement that they have service set up at my address but no name associated with it! So they are about to turn off my power! This is beyond ridiculous, for a new widow who has many, many concerns, and many, many tears to cry, to have to be dealing with such a simple transaction over several weeks, and with such a level of frustration. Please get me some justice. I am not seeking any kind of compensation or legal activity, I simply want them to accept the death certificate and change the account to my name, and continue to provide our home with power. Thank you very much.

We contracted with ProTree to have dead or dying trees removed from our yard. The trees are close to power lines so for the safety of the crew, ProTree indicated that our powerlines would require a "sleeve" to prevent workers and/or equipment from coming into contact with the powerlines. They called Delmarva Power on several occasions to perform the sleeve work but to no avail. ProTree then turned to us for assistance so starting on October 18, we have contacted Delmarva Power to perform the sleeve work. We were given false statements on multiple occasions indicating that the work is in process or pending but would be done soon. Our last contact with their Delmarva Power's customer service actually involved a three-way call with ProTree upon which the Delmarva Power customer service representative indicated that the work would be performed on December 6. The work was not performed and no subsequent callback has been received from Delmarva Power. We called today (December 15) and were informed that the original work request was cancelled but with no explanation as to why. This is an intolerable situation that is preventing us from removing trees that are dangerous to not only people who pass under them but actually to the very powerlines that Delmarva Power should want to protect.

I got my bill statement on saturday 03/28. The bill was for 366$. in my bill it states I used 355$ worth of gas. Monday morning 03/30 I called delmarva power & stated that there was an error in my bill. Customer service agent Kayla, told me that my bill was a prorated bill which is why my gas bill was high. She told me someone would come out on 4/24 to read the meter and if i did not see a bill adjustment in Mays bill to call back. We set up an arrangement for the bill. I call back today 04/01 to state that I received a bill correction and now my bill was 523. I spoke with another agent she broke down the bill but it did not make sense. She also stated that the meter automatically sends over the reading from my meter. My meter is in my basement. NO ONE comes out to read my meter at all. I have been here 3 months. My first bill was 330$ the agent i spoke to admits that my first month bill was prorated. I have a 5 year old child I should not be forced to not use my heat or cook because of this. Basically all my bills are going to be estimated because nobody comes to my house and reads my meter, my meter is located in the basement of my house. I have stated numerous times that I am out of work due to Covid-19 . I was told I still have to pay the bill. That if &when the Covid-19 pandemic is over that they will send a technician out to my house to read my meter. Nobody knows when that is going to be. Im not working I have not been approved for unemployment as of yet, &being forced to pay a 523$ bill which was an estimated bill.

In November I came home seen Landscapers truck in front of my house; I went to my back yard and saw three cutting down my neighbor in back of me trees down; They seen me standing there and one of them said we are from Delmarva Power and that the man trees was laying on Delmarva electric Wire. I left and went in house. A week later I notice that they didn't remove the trees. I Delmarva customer service four; The two times don't date; but 3rd time it was around January 5 and this I was told that they will someone out to my resident to remove the trees by 31 of January. The first called they flatly said the were responsible for removing the trees; That should go to the neighbor in back of me who trees that were cut down; I do know those people. On January 26, 3022 was the 4th time I called Customer Service and talked to a Representative concerning the matter. She said we are not sending anyone to remove the trees and i should call the city for them to remove them. I said i do not live in the city I live in the Suburb. Then said you are to have have them remove your or go talk your neighbor who trees they are or get them removed yourself; I said Delmarva had them to come and cut the trees not me and they are not my trees. So she said ma; I am sorry if you want to speak my Supervisor. I said No.{I know how that works. because she put me on hold once during the call and let me talk to my Supervisor; than she back the phone saying we are responsible this; So why should I talk to his Supervisor where she already stated what she said after talking to her Supervisor.I told her that I am going to call the CEO of Delmarva.

On or about May I had opened an account with Atlantic City Electric for my business. On June 4 my first bill was issued for the amount of $1090.46 which included a deposit in the amount of $615.00. On June 27 I made a payment of $1090.46. On July 9 a bill was issued for $753.73. On August 9 a bill was issued for the amount of $654.52 and a payment was made on August 16 for the amount of $1408.25 for July and August payment which left me with zero balance. About 10 days after I was checking my account online to find I owe a balance $5443.96. I contacted Atlantic City Electric to resolve the matter I was told by a representative that this is a estimated bill was added to the account due to a fault of the person who was reading the meter. That this is an estimated bill since they can`t go back few months to calculate my actual reading. I asked to speak to a supervisor (Andre) he said he will investigate the account and get back to me with the results which never happened. I contacted back again in November 2,2021 spoke to another supervisor (Edgar) I.D#5121 who informed me that an investigation was done and I as of today I owe a balance of $7174.47 and I can go on a payment plan. I requested a proof on investigation and what was the investigation based on and was told this is final and nothing can be done. I would like to find out what was the investigation was based on if my bill ranged anywhere $500 to $800 how can it jump to close to $3000 a month. If it was the person that was reading the meter which I don`t understand how can a person make a mistake reading the meter I shouldn`t be responsible for their mistake. I`m providing a copy of bills that clearly states that they were actual reading when I was clearly told they were estimate since they can`t find out the actual reading after few months past.

After purchasing my home I called Delmarva Power to have the service turned on and put into my name. I spoke with a customer service rep who advised me I would need to pay a $200 security deposit or send proof of having service from another company without interruption. I was told that if I paid the security deposit I would get it back after one year plus interest. I decided to pay the deposit but did not realize I was being lied too. After one year my account received a credit of my security deposit of $200.81. I called to have my funds returned to me and was told they cannot return my full security deposit but only the credit on the account at that time which was $109.76. I spoke to a supervisor who told me they would not refund me my deposit because Delmarva power made decision for me and everyone else to take (steal) their deposit and apply it to their account as they see fit. This supervisor was not very helpful but did advise me if I paid the balance that was going to be due before the credit was applied I could get my full refund . This supervisor submitted a request to have my credit of $109.76 returned and after speaking with him I made a payment of $91.05 so that I could get my full deposit and interest returned. After my credit increased to $200.81 I called again and spoke to another customer service rep who submitted a request to return $200.81 instead of $109.76. A few days after this request I received a partial refund of $109.16. This was $0.60 short of the $109.76 and not a full check of $200.81. I called again to ask why the check was for this amount. The next supervisor I spoke with promised that once my meter was read again that I would get the remaining amount that would end up being a full refund of $200.81. This was also a lie. I never gave delmarva power permission to keep my deposit or apply it to a bill. They never read me a disclosure asking for my ok to do this. I didn't realize how dishonest this company was. They stole my money.